Canon imagePRESS C7011VPS series, Service Manual

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Canon
imagePRESS C7011VPS/C6011VPS/C6011S Service Guide
H. List of Figures
Figure 1 – Learning Path for Service Technicians using the “Old” Blended Training Program ....... 21
Figure 2 – Learning Path for Service Technicians using the “Current” Blended Training Program 21
Figure 3 – Learning Path for Systems Engineers ............................................................................ 22
Figure 4 – e-Support: Flat-Rate Program ........................................................................................ 72
Figure 5 – e-Support: Authorized Parts Repair Facilities ................................................................. 74
Figure 6 – e-Support: e-Tag ............................................................................................................. 75
Figure 7 – e-Support: e-Tag Claim Console .................................................................................... 76
Figure 8 – ISG Central ..................................................................................................................... 77
Figure 9 – CNA: Warranty Credit Inquiry ......................................................................................... 77
Figure 10 – CNA: e-Tag Warranty Claims Search ........................................................................... 78
Figure 11 – ISG Central ................................................................................................................... 79
Figure 12 – CNA: Warranty Credit Inquiry ....................................................................................... 79
Figure 13 - CNA: Flat-Rate Warranty Reimbursement Search........................................................ 79
Figure 14 – Canon USA Support Escalation Flow Chart ................................................................. 83
Figure 15 – NAVI: Login Screen ...................................................................................................... 84
Figure 16 – NAVI: Main Screen ....................................................................................................... 84
Figure 17 – e-Support: NAVI’s Mini-Home Page ............................................................................. 86
Figure 18 – e-Support: Login Screen ............................................................................................... 87
Figure 19 – ISG Central: Login Screen ............................................................................................ 88
Figure 20 – ISG Central: Engineering Services and Solutions Division Web Page ........................ 88
Figure 21 – ISG Central: Engineering Services and Solutions Service Guides Area ...................... 89
imagePRESS C7011VPS/C6011VPS/C6011S Service Guide January 2015
Revision 3 Page 115