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19

Common Problems and Solutions

This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your local authorized Canon dealer.

Problem 1

The scanner does not turn ON.

Solutions

(1) The scanner remains OFF while the feed tray is closed. When you open the feed tray, the scanner turns ON automatically.
(2) If the scanner is connected to the computer via a USB hub, try removing the hub and connecting directly to the computer.

Problem 2

The scanner is not recognized.

Solutions

(1) Confirm that the scanner is properly connected to the computer with a USB cable.
(2) Confirm that the scanner is turned ON. See the previous problem (1) if the scanner does not turn ON.
(3) The computer’s USB interface may not support the scanner. The scanner cannot be guaranteed to work with all USB interfaces.
(4) Confirm that the supplied USB cable is used to connect the scanner to the computer. The scanner cannot be guaranteed to work 

with all available USB cables.

(5) When the Auto Start switch on the scanner is set to ON, you can only scan with the built-in application, CaptureOnTouch Lite. In 

this case, scanning from applications on the computer is disabled.

(6) If “?”, “!”, or “x” icons appear for the scanner in Windows Device Manager, delete the scanner in Device Manager and reinstall 

the scanner driver.

Problem 3

CaptureOnTouch Lite does not start.

Solutions

(1) If the Auto Start switch on the scanner is set to OFF, the built-in application, CaptureOnTouch Lite, does not start. Close the feed 

tray to turn OFF the scanner, and set the Auto Start switch to ON.

(2) CaptureOnTouch Lite does not start automatically in Windows 2000. Open the [ONTOUCHLITE] drive under [My Computer] in 

Windows Explorer, and double-click 

 (ONTOUCH.exe). Depending on settings for your operating system, CaptureOnTouch 

Lite may not start automatically in Windows Vista and Windows XP. Perform the same procedure as above to start 
CaptureOnTouch Lite in this case.

(3) If access to USB devices is blocked by security software, you may not be able to use CaptureOnTouch Lite.

Problem 4

The auto play screen appears when the scanner is connected, but you cannot scan with CaptureOnTouch.

Solutions

When the Auto Start switch on the scanner is set to ON, you can only scan with the built-in application, CaptureOnTouch Lite. Close 
the feed tray to turn OFF the scanner, and set the Auto Start switch to OFF.

Summary of Contents for imageFORMULA P-150 Portable Scanner

Page 1: ...Please read this manual before operating this scanner After you finish reading this manual store it in a safe place for future reference Reference Guide...

Page 2: ...from the date you purchased the same as evidenced by a receipt or otherwise The limited warranty does not apply if the failure of the diskette resulted from accident abuse or misapplication of the SO...

Page 3: ...this document is subject to change without notice CANON ELECTRONICS INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXPECT AS PROVIDED HEREIN INCLUDING WITHOUT...

Page 4: ...fumes from ammonia paint thinner or other volatile chemicals may be present Avoid locations that are unstable or subject to vibration Avoid exposing the scanner to rapid changes in temperature If the...

Page 5: ...out Never use alcohol benzene paint thinner or any other flammable substance If the scanner makes strange noises or gives off smoke heat or strange odors or the scanner does not function or other abno...

Page 6: ...esult in a fire or electric shock If you will not be using the scanner for an extended period of time such as during consecutive holidays disconnect the USB cable or power supply USB cable for safety...

Page 7: ...The following applications are included on the supplied software Setup disc For details on installation refer to the Readme txt file Presto BizCard Reader 5 SE Business card management software from N...

Page 8: ...attach the supplied separation pad before using the scanner A Open the feed tray B Open the feeder cover C Attach the separation pad PULL Removing the Separation Pad The separation pad is a consumabl...

Page 9: ...combined use of the USB cable and the power supply USB cable allows you to scan at a higher speed When using the AC adapter sold separately Using the AC adapter you can obtain better scanning speed th...

Page 10: ...Scanned images can be stored in any location on the computer connected to the scanner See Scanning with CaptureOnTouch Lite on p 11 When Using the Scanner with the Auto Start Switch Set to OFF Install...

Page 11: ...computer If the Auto Start switch is set to ON after the scanner is connected to the computer malfunctions may occur The scanner automatically turns ON or OFF respectively when the feed tray is opene...

Page 12: ...auto play screen In this case click Open folder to view files and double click ONTOUCH exe 4 Placing Documents A5 A5 B5 A4 LTR B5 A4 LTR Scannable Documents Width 2 75 to 8 5 70 mm to 216 mm Length 2...

Page 13: ...to scan one side of a document or both sides If you select Skip blank page blank pages that are detected within the document while it is being scanned are skipped E Detects slants in scanned images an...

Page 14: ...ouble feeding occurs reduce the number of pages that you load into the scanner at one time Depending on paper quality you may hear unusual noises while scanning some documents but this does not indica...

Page 15: ...OnTouch Lite B Close the feed tray C Disconnect the USB cable Using Windows 2000 Before closing the feed tray double click in the taskbar click USB Mass Storage Device and then click Stop After Scanni...

Page 16: ...t switch on the scanner to OFF C Connect the scanner to the computer using the supplied USB cable Connect the power supply USB cable if higher speed scanning is necessary Notes on connection Make sure...

Page 17: ...n scanning is finished C After configuring the output settings click the output button Save in this example to process the scanned images Scanning with the Scanner Button The power indicator may blink...

Page 18: ...t an output method after scanning is finished and configure the output settings to output the scanned images See B and C on p 17 Select Scan Job Documents placed in the scanner are scanned when you se...

Page 19: ...in application CaptureOnTouch Lite In this case scanning from applications on the computer is disabled 6 If or x icons appear for the scanner in Windows Device Manager delete the scanner in Device Ma...

Page 20: ...6 Documents jam or double feed Solutions Proper scanning may not be possible when the document pages stick together due to static electricity Fan the documents before you place them into the scanner...

Page 21: ...d in the scanner exceeds one of the following quantities a message appears when the scanner is connected to the computer Feed Roller 100 000 sheets Separation Pad 10 000 sheets This message only serve...

Page 22: ...ler with the pin on the scanner G Slide the roller lock lever to the right to fit it onto the pin on the left side of the feed roller and then lower the lever to lock the roller into place H Close the...

Page 23: ...he feeder cover Use the following procedure to replace the separation pad A Open the feed tray B Open the feeder cover C Remove the separation pad D Attach the new separation pad Replacing the Separat...

Page 24: ...llowing procedure In this case you can reset the counter from CaptureOnTouch Lite Refer to the User Guide for details A Start Windows and log on as a user with administrator privileges B Set the Auto...

Page 25: ...25 G Click the Maintenance tab H Click Reset for both Current Rollers and Current Pad The counter for Current Rollers and Current Pad resets I Click OK to close the scanner properties...

Page 26: ...THERLANDS CANON LATIN AMERICA INC 703 WATERFORD WAY SUITE 400 MIAMI FLORIDA 33126 U S A CANON AUSTRALIA PTY LTD 1 THOMAS HOLT DRIVE NORTH RYDE SYDNEY N S W 2113 AUSTRALIA CANON SINGAPORE PTE LTD 1 HAR...

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