Canon imageFORMULA DR-G2090 User Manual Download

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User Manual

Summary of Contents for imageFORMULA DR-G2090

Page 1: ... Please read this manual before operating this scanner After you finish reading this manual store it in a safe place for future reference User Manual ...

Page 2: ...in Subpart B of Part 15 of FCC Rules Do not make any changes or modifications to the equipment unless otherwise specified in the manual If such changes or modifications should be made you could be required to stop operation of the equipment Canon U S A Inc ONE CANON PARK MELVILLE NY 11747 U S A Tel No 800 652 2666 RADIO INTERFERENCE REGULATIONS For 120 V models This digital apparatus does not exce...

Page 3: ...ewerbebereich sowie in Kleinbetrieben vorgesehen Model Names The following name may be provided for the safety regulations in each sales region of the Document Scanner DR G2140 Model 6130020 6130130 DR G2110 Model 6130030 6130140 DR G2090 Model 6130040 Reproduction Warning This device is designed to be used in a legal manner in accordance with all applicable laws including but not limited to count...

Page 4: ...l including photocopying and recording or by any information storage or retrieval system without the prior written permission of CANON ELECTRONICS INC Disclaimers The information in this document is subject to change without notice CANON ELECTRONICS INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXPECT AS PROVIDED HEREIN INCLUDING WITHOUT LIMITATION THEREO...

Page 5: ...N connection functions Check your model before reading this manual The serial number is alphanumeric characters printed on a label on the bottom back of the product Model Serial No USB Connection Wired LAN Connection DR G2140 with LAN connector JF Yes Yes DR G2140 without LAN connector JS Yes No DR G2110 with LAN connector JG Yes Yes DR G2110 without LAN connector JT Yes No DR G2090 JH Yes No Plea...

Page 6: ...le Warranty Card U S A and Canada only Cleaning Cloth x1 Setup Guide Power Cord Setup Disc The cleaning cloth is for cleaning the interior of the scanner Items included in this manual are subject to change without notice You must keep the machine s packaging and packing materials for storing or transporting the machine The shape of the power plug varies by country and region ...

Page 7: ...the scanner from the supplied Setup Disc CaptureOnTouch This is a dedicated scanning application for DR Series scanners Scanner driver This is the scanner driver for this product Barcode Module 2D code module Module to recognize barcodes printed on documents during scanning ...

Page 8: ... you connect this scanner to a USB3 1 Gen1 enabled USB port some computers may not recognize the scanner If unrecognized connect it to a USB2 0 port Use the USB interface provided as standard with your computer However normal operation is not guaranteed with all USB interfaces even if present as standard equipment on the computer For details consult your local authorized Canon dealer Scanning spee...

Page 9: ...p Disc into the disk drive of the computer The setup menu automatically starts up when you insert the disc into the drive If the menu does not start up execute setup exe from the disc If the following screen appears click Yes or Permissions 2 Click Typical Installation Hint If you want to reinstall only specific software that you have previously uninstalled select Custom Installation and specify t...

Page 10: ...stalling the software Download the latest software from the Canon website Hint Depending on your system environment your web browser may start up full screen during installation In that case return to the desktop after processing in the browser is completed and continue the installation process ...

Page 11: ... verify that the power of the scanner is OFF If the power is ON turn it OFF Interface Connector Locations The USB connector is located on the scanner as shown below IMPORTANT Use only the supplied power cord Power Supply Connection 1 Connect the supplied power cord into the power connector on the back of the scanner 1 2 Connect the power cord into an AC outlet 2 USB connector LAN Connector Power C...

Page 12: ...square plug Type B connects to the scanner The other end with the flat plug Type A connects to a USB port on the computer Connecting via wired LAN Use a LAN cable to connect the scanner to a wired LAN router IMPORTANT The computer needs to be connected to the router via wired or wireless LAN The router and LAN cable are not included and must be provided separately Hint The scanner supports DHCP Dy...

Page 13: ... the USB cable the following message balloon appears on the task bar when the scanner s power switch is turned on the first time If you wait a while automatic scanner recognition will end and the scanner will become ready to use When the scanner is properly connected to the computer the CaptureOnTouch icon appears on the taskbar as follows If the taskbar icon appears as the scanner is not properly...

Page 14: ...ll not be using the scanner for an extended period you should disconnect the power cord from the AC outlet for safety Hint The scanner s auto power off setting is enabled by default and the scanner will turn off automatically if it is not operated for 4 hours To override this setting please see About the Canon imageFORMULA Driver Setting Tool on p 127 This completes setup ...

Page 15: ...place for future reference Manuals for the Scanner Documentation for this scanner consists of the following manuals Setup Guide This describes setup procedures for the scanner Read this manual when you first use the scanner User Manual this manual This manual contains the operating procedures of the scanner Hint The manual User Manual for this scanner is stored on the Setup Disc as an electronic m...

Page 16: ...g operations that may lead to injury to persons or damage to property if not performed correctly To use the scanner safely always pay attention to these cautions CAUTION Indicates operational requirements and restrictions Be sure to read these items carefully to operate the scanner correctly and avoid damaging the scanner IMPORTANT Indicates a clarification of an operation or contains additional e...

Page 17: ... 45 Scanning Documents Larger than A3 48 Scanning with Carrier Sheets 50 Long Document Scanning 51 Detecting a Document Double Feed 54 Count the Number of Document Sheets 57 Assigning a Function to the Function Key 59 User Mode Operations 61 About User Mode 61 User Mode Operating Procedure 61 Configuring Scanner Driver Settings 63 User Mode Functions 66 Separation Off 66 New File 66 Scanner Settin...

Page 18: ...Scanner 136 Cleaning the Sensors 137 Opening and Closing the Upper Unit 137 Cleaning the Scanning Glass Roller and Pad 138 Adjusting the Compression 140 Auto Power OFF Function 140 Power Plug 140 Replacing the Feed Roller 141 Roller Replacement Cycle 141 Checking and Resetting the Page Counter 142 Removing and Reinstalling the Rollers 144 Detaching and attaching the separation pad retard roller co...

Page 19: ...19 Appendix 171 Specifications 171 Options 172 Consumables 173 Dimensions 173 Other Specifications 174 Barcode Specifications 174 Imprinter Specifications 176 Index 177 ...

Page 20: ...ffect the inside of the scanner Avoid warm or humid locations such as in the vicinity of a water faucet water heater or humidifier Avoid locations where ammonia gas is emitted Avoid locations near volatile or flammable materials such as alcohol or paint thinner Avoid locations that are subject to vibration Avoid exposing the scanner to rapid changes in temperature If the room in which the scanner ...

Page 21: ...any questions regarding the power supply contact your local authorized Canon dealer or service representative for further information Moving the Scanner The scanner weights about 25 0 kg 55 1 lbs To lift or move the scanner always use two people one on each side Never attempt to lift the scanner by yourself You could drop the scanner or pinch your fingers resulting in personal injury or damage to ...

Page 22: ... the power outlet Then contact your local authorized Canon dealer or service representative to have the unit serviced Before moving the scanner make sure to turn the power switch OFF and disconnect the power plug from the power outlet CAUTION Do not install the scanner on a surface that is unstable or tilted or in an area subject to excessive vibrations as this may cause the scanner to fall result...

Page 23: ...n the scanner immediately disconnect the power cord to stop the scanner Be careful when loading paper into the scanner and when removing jammed paper as it is possible to cut your hand on the edge of a sheet of paper 注意 CAUTION Hot Surface The part where the seal is attached can become hot and handling it carelessly can result in burns To ensure safe handling be sure to observe all safety precauti...

Page 24: ...up to 300 in the DR G2090 can be loaded in the Document Feed Tray Count Only Mode When operating the scanner as a stand alone device this mode counts the number of loaded document sheets Count Only Mode See p 57 Adjustable Document Feed Tray The position of the Document Feed Tray can be adjusted according to the number of document sheets to be loaded Preparing the Document Feed Tray See p 37 Long ...

Page 25: ...ining adhesive labels Double feed detection by length The scanner stops feeding when a double feed is detected by comparing document page lengths Double Feed See p 67 Based on the length of the first document page the scanner detects a double feed when fed a different length page Prescan At the start of scanning this function prescans the first page and pauses so that you can adjust brightness and...

Page 26: ...ions that enable you to specify one color red blue or green or intermediate color range to be omitted dropped out or enhanced when scanning Binding Hole Removal Erases shadows that appear on scanned images from binding holes on the document Skip Blank Page The scanner scans both sides of each page and skips saving images of pages detected to be blank Skewed image Deskewed image Multicolor original...

Page 27: ...ed and decoded by installing the supplied barcode module Patchcode Detection Patchcode sheets can be inserted in the document stack to perform batch separation More Advanced Scanning Methods Batch Separation See p 123 Other requirements Rapid Recovery System When this function is activated and a sensor detects a misfeed such as from a paper jam or double feed scanning pauses to allow you to correc...

Page 28: ...28 Option Imprinter Use to print on scanned documents ...

Page 29: ...en when replacing the ink cartridge for the optional imprinter or when cleaning the imprinter See p 153 C Document Eject Tray Scanned documents are output here See p 43 D Power Switch Turns the scanner on and off See p 13 E Operation Panel See p 31 CAUTION Do not open the imprinter cover if the optional imprinter is not installed A B C D E ...

Page 30: ...nts to avoid document spillage See p 44 H Document Eject Guides Adjust to fit the width of documents so that ejected documents stack neatly See p 43 I Document Feed Guides Adjust to fit the width of documents See p 39 p 40 J Document Guide Lock Levers Locks the Document Guides See p 40 K Document Feed Tray Load documents to be scanned here See p 37 L Document Feed Tray Extension Wire Extend as nee...

Page 31: ...k cable that supports RJ 45 10Base T 100Base TX 1000Base T here See p 12 CAUTION Do not block the ventilation holes Doing so could cause the scanner to overheat creating a fire hazard Operation Panel A Display Panel Displays the user mode job info messages and counter B Menu Key Displays the user mode See p 61 C Keys Selects the features such as user mode and jobs D Keys Selects the features such ...

Page 32: ...presentative examples Information displayed on the screen A Title area Shows the scanner s connection mode When USB is connected USB is displayed after the title When the scanner and computer are connected via a network LAN is displayed However neither USB nor LAN is displayed on USB only models B Comments area Displays available menu and job items error messages etc C Operation buttons area Icons...

Page 33: ...hen the Menu screen is displayed to return to the Jobs screen Press the keys to select a menu item and press the OK key to accept the selected item The following are items that can be selected executed from the display panel 5HDG 86 DEFGH Items displayed on the Menu screen Description Separation Off The scanner becomes the manual feeding mode non continuous New File Enables the file separator func...

Page 34: ...non imageFORMULA Driver Setting Tool Assigning a Function to the Function Key See p 59 Counter clear Count Only Manual Feeding Batch Separation The scanner s factory default Function key assignment is Count Clear Imprint Test Displays the Imprinter Test screen for executing an Imprinter Test Maintenance Displays various information about the scanner Network Confirm or change the network settings I...

Page 35: ...ntinuous feeding feeds document pages from the Document Feed Tray one by one by the feed and retard rollers until the batch of documents has been scanned IMPORTANT The documents to be scanned must satisfy certain criteria Read the following items carefully When scanning multiple pages they must be grouped together so that they have the same size thickness and weight Scanning different types of pap...

Page 36: ...ment Feeder Capacity Maximum of 500 sheets 80g m2 Sizes Larger than A4 Maximum of 200 sheets 80 g m2 Maximum loading height 48 mm 1 89 IMPORTANT Do not exceed the load limitation mark when placing documents in the Document Feed Tray It may cause paper jams Small Size Limitation Mark When loading documents smaller than LTR A4 size Large Size Limitation Mark When loading documents larger than LTR A4...

Page 37: ...ng is the lowest position The proper height of the Document Feed Tray can be set with the scanner driver or by the User Mode s Tray position setting This minimizes the time required to start feeding documents loaded on the Document Feed Tray Setting with the Scanner Driver By default the height of the Document Feed Tray is set by the scanner driver 1 Open the scanner driver s setting screen See p ...

Page 38: ...etting height Setting by User Mode This procedure sets the height of the Document Feed Tray by the User Mode To make this setting in the User Mode first allow it by the Canon imageFORMULA Driver Setting Tool Configuring Scanner Driver Settings See p 63 1 Press the Menu key on the operation panel User Mode is activated User Mode Operations See p 61 2 Press the keys to select Scan Setting and press ...

Page 39: ... keys to select and press OK to accept The Document Feed Tray moves to the selected height 6 Press the Menu key to return to the original screen Document Guides Slide the document guides to match the document width Hint The positions of the left and right document guides can be locked independently for off center loading For details see Adjusting the Document Guides on p 40 ...

Page 40: ...nd the same distance left and right from the center of the feed tray so that documents are centered at the feeder inlet However each document guide has a lock lever so you can position documents nearer the left or right side of the feeder inlet by locking the document guides at the appropriate positions Loading Documents at the Left Side This procedure shows how to load documents at the left side ...

Page 41: ...ft document guide 1 then slide the right document guide to the right edge of your documents 2 4 Lock the right document guide 1 and unlock the left document guide 2 5 Slide the left document guide to the left edge of your documents 2 1 1 2 ...

Page 42: ...ing procedure to spread the guides to the left and right as far as they can go 1 Confirm that the right document guide is locked 1 and slide the left guide all the way to the left 2 2 Lock the left document guide 1 and unlock the right document guide 2 3 Slide the right document guide all the way to the right 1 2 1 2 ...

Page 43: ...ides the Eject Tray Extension and Eject Paper Stopper to be adjusted to fit the width and length of your documents Document Guides Slide the Document Eject Guides to fit the width of your documents The eject position of the document can be checked by feeding a single document sheet in Count Only Mode Count Only Mode See p 57 ...

Page 44: ... from spilling out of the Document Eject Tray Hint The Document Eject Stopper is attached to the Document Eject Tray Extension so you can adjust its position to suit the document length When LTR A4 size documents are loaded close the Document Eject Tray Extension and raise the Document Eject Stopper When A3 size documents are loaded open the Document Eject Tray Extension and raise the Document Eje...

Page 45: ...ding Option in the ISIS TWAIN driver or Separation Off with the User Mode Continuous manual feeding is also provided as way to scan a batch of document pages that cannot be automatically fed Continuous Feeding With Continuous Feeding documents loaded in the Document Feed Tray are picked up automatically by the pickup roller and transported by the feed roller while the retard roller separates each ...

Page 46: ...d disabled by pressing the key Assigning a Function to the Function Key See p 59 Continuous manual feeding mode Enable the Continuous Manual Feeding Mode from the User Mode when document pages do not separate properly using Continuous Feeding Hint For the ordinary manual feeding are non continuous so that documents are placed beside the scanner to be picked up and hand fed one page at a time For t...

Page 47: ...nced setting button The Advanced feed setting dialog box opens 3 Select the Manual feed mode check box With selected Disables the Pickup Roller so that loaded documents have to be hand fed for transport by the Feed Roller one page at a time Not selected Documents are fed continuously by the Pickup Roller unless the manual feeding mode separation off is enabled 4 Click the OK button to close the se...

Page 48: ...ded documents must be hand fed for transport by the Feed Roller one page at a time Off Documents are fed continuously by the Pickup Roller unless the ordinary manual feeding mode is enabled 6 Press the keys to select and press OK to accept 7 Press the Menu key to return to the original screen Scanning Documents Larger than A3 Folio Scan enables you to scan documents that are larger than A3 and the...

Page 49: ...ccur or distortions may appear in the combined scanned image IMPORTANT A portion of the scanned image will be missing at the fold line 6 Place the document with the folded edge facing right IMPORTANT Adjust the document guides to fit the width of the document Otherwise the image may scan as skewed or shifted Hint The scanned image of the front side becomes the left half of the recombined image The...

Page 50: ... Open the scanner driver s setting screen See p 107 2 Open the Feeding tab and set Document type to Carrier sheet 3 Click the OK button to close the settings screen 4 Insert the document into the carrier sheet You can set up to three Carrier sheets at a time in the scanner 5 Load the document with the sealed end of the carrier sheet as the leading edge After placing the document align the document...

Page 51: ...a consumable item Replace it with a new one when necessary if there is visible damage or smudging As a rough guide replace the carrier sheet after 1 000 scanning operations with a single 80g m2 22 lb bond sheet inserted Long Document Scanning Setting the scanner to the Long Document Mode enables scanning documents up to 5 588 mm long 220 or up to 3 000 mm 118 11 with the DR G2090 The Long Document...

Page 52: ... you set the Long mode Long Document will be displayed in Page Size in the Basic tab Setting with User Mode The Long Document Mode can be set from User Mode To make this setting in the User Mode first allow it by the Canon imageFORMULA Driver Setting Tool Configuring Scanner Driver Settings See p 63 1 Press the Menu key on the operation panel User Mode is activated User Mode Operations See p 61 2 ...

Page 53: ... or reduce the Image Quality setting When Long Document Mode is set to Long Document 3000 mm or Long Document 5588 mm the scanned image may be lost if scanning is performed at 400 600 dpi or the scanning mode is set to color and the scanning side setting is Duplex In this case lower the resolution scan the document in black and white or select the Simplex scanning side setting If a sheet is loaded...

Page 54: ...ng has finished and continue scanning the document double feed detection ignore function To use the double feed detection function you must first open the scanner driver settings screen and enable double feed detection It is also necessary to set Rapid recovery system to use the double feed detection ignore function Setting procedure 1 Open the scanner driver s setting screen See p 107 2 Open the ...

Page 55: ...s like plastic cards are scanned it may be falsely detected as a double feed Depending on the paper type and paper thickness false detection of double feed may occur If the double feed detection malfunctions clear the Detect by Ultrasonic check box of the Error Detection tab What to do when a double feed is detected When not using the double feed detection ignore function If a document double feed...

Page 56: ... appears to enable you to specify whether to continue scanning RQWLQXH 6 9 217 18 6723 6 5 217 18 Buttons of Rapid Recovery System Screen Operation Panel Keys Description SAVE CONTINUE OK Key Saves the preview image as a scanned image and scans the rest of the document DISCARD CONTINUE Start Key Discards the preview image and continues scanning Place the double fed document again before clicking t...

Page 57: ... the keys to select Count Only and press OK Count Only Mode is enabled Hint If Count Only is assigned to the Function key press the Function key to enable Count Only Mode Assigning a Function to the Function Key See p 59 4 Press the keys to select Start and press OK Document counting starts Hint To stop document feeding press the Stop key Verify Scan The scanner compares the document page count ob...

Page 58: ... following errors is displayed on the operation panel Error Message See p 169 Resetting the counter The number of counted documents can be reset in the Count Only Mode 1 Press the Menu key on the operation panel User Mode is activated User Mode Operations See p 61 2 Press the keys to select Count Clear and press OK Count Only Mode is enabled Hint If Count Clear is assigned to the Function key pres...

Page 59: ...signed function IMPORTANT A USB connection is required to make this setting with the Canon imageFORMULA Driver Setting Tool When connected via wired LAN making this setting with the Canon imageFORMULA Driver Setting Tool is ineffective Hint The scanner s factory default Function key assignment is Count clear 1 Open the Setting Screen in the Canon imageFORMULA Driver Setting Tool See p 128 2 On the...

Page 60: ...60 3 Select the function to assign to the Function key from the FUNCTION list on the Button control tab sheet 4 Click the OK button to close the settings screen ...

Page 61: ...ode is activated 2 Press the keys to select a menu item and press OK If there are setting items with no underlying hierarchy the setting mode is activated Functions with no setting items or underlying hierarchy are simply enabled To Step 4 If the menu contains setting items the settings in the underlying hierarchy are displayed Repeat this step to select from the menu The menu hierarchy and menu i...

Page 62: ...l Dust Detection Count Only Double Feed Staple Detection Start Count Clear Imprint Test Font Head Cleaning Start First hierarchy Second hierarchy Third hierarchy Maintenance Total Scan Image Sensor LED On Feed Cleaning Sheet Pick Roller Kit Cartridge Ink Image Sensor On Time Feed Roller Platen Roller Exit Roller Separation Pad Board On Time Version First hierarchy Second hierarchy Third hierarchy ...

Page 63: ... or with the scanner driver can be changed using the Canon imageFORMULA Driver Setting Tool IMPORTANT A USB connection is required to make this setting with the Canon imageFORMULA Driver Setting Tool When connected via wired LAN making this setting with the Canon imageFORMULA Driver Setting Tool is ineffective 1 Open the Setting Screen in the Canon imageFORMULA Driver Setting Tool See p 128 Networ...

Page 64: ...etting button for Hardware The Hardware Settings dialog box opens 3 Change the setting method on the Settings change method tab sheet To make setting with the scanner select on Scanner panel To make setting with the scanner driver select on PC ...

Page 65: ... Item Name Scanner Menu Item Name Long Document Mode Long Document Mode Max Document Length Feed slowly Long Document Mode Speed Staple Detection Setting Staple Detection Separation mode Separation Force Manual feed mode Manual Feed On Off Manual feed mode interval Manual feed mode Roller rotating time Tray position Tray position Feed interval setting Feed Interval Dust detection Dust Detection ...

Page 66: ...he next batch and resume scanning In order to use this function Panel must first be selected for Batch Separation on the Others tab sheet in the scanner driver Unless Panel is selected for Batch Separation separate batch files are not produced even when New File is selected When the File Separation function is enabled selecting New File and pressing the OK key disables the File Separation function...

Page 67: ...rolls continuously while a key is pressed Off The panel display scrolls each time a key is pressed Hint Key repeat is effective in the following situations When using the Job Function When selecting each of the functions in the User Mode Language Select the operation panel language from English Japanese French Italian German Spanish Dutch Russian Turkish Chinese Simplified or Korean Scan Setting S...

Page 68: ...80 or 300 seconds that the Feed Roller will continue to rotate after feeding in a stack of documents Staple Detection Set the Staple Detection sensitivity level High Sensitivity High Staple Detection sensitivity Normal Normal Staple Detection sensitivity Low Sensitivity Low Staple Detection sensitivity Long Document Configures the Long Document Mode Select from the following menu settings Max Docu...

Page 69: ...terval 2 Interval 3 Interval 4 Interval 5 Interval 6 long DR G2090 Interval 1 short Interval 2 Interval 3 Interval 4 Interval 5 long Dust Detection Sets whether to detect dust in the scanning unit On Message Interrupt When dust is detected in the scanning unit a message is displayed on the scanner s display panel and scanning is interrupted On Message Continue When dust is detected in the scanning...

Page 70: ...nt area bottom right on the display Imprint Test Select the following menu items to make settings related to the optional imprinter This is displayed only when the optional Imprinter is installed Font Select the font for imprinter test printing Imprinter Testing See p 158 It can be set in three stages 12 12 Normal 8 12 Normal or 12 12 Thin Head Cleaning Select Start to execute imprinter head clean...

Page 71: ...the roller kit feed count Checking and Resetting the Page Counter See p 142 Cartridge Ink The amount of remaining cartridge ink is displayed This is displayed only when the optional Imprinter is installed IMPORTANT The amount of remaining cartridge ink displayed is an approximation and may differ from the actual amount remaining Image Sensor On Time Displays the total lighting time of the image se...

Page 72: ...rk information for the scanner DHCP IP address Subnet Mask Default Gateway Selecting Off for DHCP moves to the setting screen for network information such as the IP address The LAN setting screens are displayed in the following order 0HQX 1 PSULQW 7HVW 0DLQWHQDQFH 1HWZRUN 1HWZRUN 1 QIRUPDWLRQ 1 6HWWLQJ 7LPH 2XW 6HWWLQJ 1HWZRUN 1 QIRUPDWLRQ 1 6HWWLQJ 7LPH 2XW 6HWWLQJ 3 2Q 2II 3 GGUHVV 1H W 6XEQHW 0...

Page 73: ...jected If the entered default gateway is 0 0 0 0 255 255 255 255 127 xxx xxx xxx 169 254 xxx xxx a warning screen is displayed and the entry is rejected Hint Network information can also be set in the Web menu Network Setting See p 132 Time Out Setting Set the time Off 30 or 60 seconds from displaying the Job screen to returning to the PC selection screen If no operation occurs before the time sel...

Page 74: ...Function For details on registering jobs see Registering and editing scanning shortcuts on p 84 Executing Jobs with USB connection 1 Press the Job key on the operation panel The jobs registered on the computer connected via USB are displayed 2 Press the keys to select the job 3 Press Start Scanning starts Executing Jobs with LAN connection 1 Press the Job key on the operation panel The PC selectio...

Page 75: ...75 3 Press the keys to select the job 4 Press Start Scanning starts 5HDG 1 DEFGH ...

Page 76: ...uch is a scanning application that enables you to scan a document with a simple operation merely by selecting the screen panel CaptureOnTouch is provided with multiple scanning methods that can be selected according to the purpose and application Cloud Save to a specified folder Print from a specified folder Cloud Network Open scanned image files with a specified application Run e mail software an...

Page 77: ...ard Scanning See p 80 Scanning Shortcut You can register in advance combinations of frequently used document selections and output methods as a Scanning Shortcut Just click the Scanning shortcut panel to implement the scan Scanning Shortcut See p 83 Scanning with Start Button If a job is assigned the scanning starts when you set the document and press the Start button Scan by pressing the start bu...

Page 78: ...n the scanner and the time scanning begins is shortened when the Make CaptureOnTouch resident check box is selected in the Basic settings tab of the Environmental settings dialog box For details see Environmental Settings on p 104 Exiting CaptureOnTouch To close the CaptureOnTouch window click at the top of the window This closes the window but CaptureOnTouch will continue to reside in the system ...

Page 79: ...ner in this case the main screen of CaptureOnTouch will open and scanning will start using the scan method assigned to the Start button Hint In Windows 8 1 it is registered at the following location Selecting a Scanner The following is an explanation of how to select a scanner using CaptureOnTouch 1 Click the CaptureOnTouch Icon on the taskbar 2 Click Select Scanner on the menu 3 Select the scanne...

Page 80: ...ach section Click the New document button and a New document panel will be added Hint Click to open the Help Standard Scanning Operations Selecting the Select document panel Selecting the Select output panel Start scanning 1 Place the document in the scanner 2 Click the select document panel for the document to be scanned from 1 Select document The selected Select document panel will be displayed ...

Page 81: ...AN button The document is scanned While scanning is in progress the number of pages scanned is displayed in addition to the scanner settings When the scan is finished the Scanned image preview screen opens Hint If using the same document selection and output combination the next time click the Save to Shortcut button The Select document and Select output that you selected are added to Scanning Sho...

Page 82: ...hile scanning is in progress stop scanning change the scanning conditions and then try scanning again A multiple page scan cannot be saved when it reaches the file size of 2 GB Change the save settings if an error message is displayed Hint Change the save settings if an error message is displayed If scanning continuously set the next document and click the Scan more pages button to start the docum...

Page 83: ...pletes the Standard Scanning Hint If you click Open storage folder the folder in which the saved scanned images were saved opens Depending on the output settings the Open storage folder link may not be displayed Scanning Shortcut Operations Register shortcut Scan documents Image output By registering favorite combinations of frequently used document selections and output methods as scanning shortc...

Page 84: ...r select the document scan and output in Standard Scanning and click the Save to Shortcut button A scanning shortcut panel will be created Hint You can also create a new Destination panel by clicking on the New button and in the menu that appears selecting the type of Scanning Shortcut 2 The Edit Scanning Shortcut Panel dialog box appears when you click the Edit button ...

Page 85: ...85 3 Click the Document tab and set the scan mode Select Document Settings See p 95 4 Click the Batch separation tab to set the batch separation Setting the Batch Separation See p 97 ...

Page 86: ...86 5 Click the Output tab to set the outputs Setting the Output See p 98 6 Click the Index tab to set the index file Setting the Index See p 100 ...

Page 87: ...canned image edit window See p 91 Enable additional scan Check it on to display Scan more pages button in the Scan Editing screen to enable continuing scanning Job assignment You can assign a scanning shortcut as a job When a scanning shortcut is assigned as a job an icon for the assigned job No will be displayed in the scanning shortcuts panel Order of output You can add or delete the output and ...

Page 88: ...g is in progress the number of pages scanned is displayed in addition to the scanner settings When the scan is finished the Scanned image preview screen opens CAUTION If you configure scanning conditions that consume a large amount of the computer s memory scanning may stop because of insufficient memory If an error message appears due to insufficient memory while scanning is in progress stop scan...

Page 89: ...essage is displayed If scanning continuously set the next document and click the Scan more pages button to start the document scan If Enable additional scan is disabled in the scanning shortcut settings the Scan more pages button will not be displayed 3 To check the scanned image click the Finish button To edit scan images see Operations for the scanned image edit window on p 91 ...

Page 90: ...quently used scans to the scanning shortcuts and assign them as jobs you can run shortcut scans from the operation panel Load the documents press the Job key and use the keys to select the job you want to execute When you press the Start button CaptureOnTouch starts up and scanning begins Hint If the Do not display the main screen when the scan is started with the scanner button checkbox is enable...

Page 91: ...ction for the thumbnail area These buttons mean Stream switching All pages Odd pages and Even pages from the left Stream switching is displayed for MultiStream scanning Indicates the page of the image displayed on the preview Click to change the page to be displayed Changes the display magnification Move the slider to plus or minus to enlarge or reduce the preview image Click to make the display m...

Page 92: ... the edit results and return to the previous scan image Hint If Edit after scanning is disabled in the scanning shortcut settings the edit window will not be displayed Color adjustment Easy settings Click Color adjustment to display the default Click the button to toggle between the typical settings and manual settings displays Click a thumbnail in typical color adjustment to select the most suita...

Page 93: ...en adjustment is finished click the Done button To cancel the adjustment click the Revert button Image alignment Click Image alignment to display The preview image or the slider can be used for the straightening and the trimming In the preview image drag the Move grip the Straighten grip and or the trimming frame directly To change the extent of the trimmed image drag the Move grip on the preview ...

Page 94: ...nformation to display information found in the scanned images If you select a page thumbnail and then click the Detection string button you can select Detection string 1 10 from the pull down menu If a separator has been selected you can select Detection string and Document Name The selected recognition character string appears in the area below the button and the string can be edited ...

Page 95: ...l scan is disabled in the scanning shortcut settings the Scan more pages button will not be displayed Select Document Settings By default CaptureOnTouch enables the Full auto scan setting so scanning is implemented using the scan conditions that match the document To specify the document size color mode and other settings set the desired scan condition by editing the scan mode panel Creating new S...

Page 96: ...ate the image in the same direction with the characters Use advanced settings dialog box Document scan settings include basic items that are configured in Scan settings and the settings that are configured in the advanced settings dialog box The settings in the advanced settings dialog box are applied for settings other than the basic items Enable Use advanced settings dialog box to implement adva...

Page 97: ...e icon to enable the Settings button and select the file The file formats that can be selected as icon files are described below ico exe jpg png Setting the Batch Separation Set the batch separation Select stream When Use MultiStream is enabled in the scanner driver Select a stream is displayed Setting of Use advanced settings dialog box Basic items Other than basic items OFF Settings of Scanner s...

Page 98: ...vel using Detection level setting in Batch separation setting Hint When Use MultiStream is enabled in the scanner driver Common to Stream 1 is displayed Separator page Select the separator page from the following Discard page Include in the current document Include in a new document Head Separation Check Insert to insert a separator at the beginning Setting the Output By default CaptureOnTouch ena...

Page 99: ...window Select stream When Use MultiStream is enabled in the scanner driver Select a stream is displayed Select output method File formats and save locations that can be selected depend on the output method selected Save to folder Saves the scanned image to the specified folder When this output method is specified set the save location folder ...

Page 100: ...n use various services such as printing the scanned image or attaching it in an email To install plugins enable the checkbox when installing CaptureOnTouch The output methods that can be selected depend on the plugins that have been installed For how to use the plugins see the plugin help Setting the Index You can set the index file ...

Page 101: ...document selection and outputs you can edit the scanning shortcut panel to set the desired scanning shortcut Creating new Scanning Shortcut panels There are two ways as described below to create a new Scanning Shortcut panel Click the Save to Shortcut button in 3 select action in Standard Scanning to register the selected output and document scan to one of the scanning shortcut panels Click the Ne...

Page 102: ...le format set in the application of the plug in Therefore this file format may be different from the one selected in the Select document panel PDF setting Output settings Specify the method used for saving when scanning the multi page document Create one file for the pages of a document Save all the pages of the document in one file Create one file per page Save each page in one PDF file For Creat...

Page 103: ...the document in one file Create one file per page Save each page in two TIFF files By selecting ON for Compress image and clicking the Compression rate button you can specify the compression rate in the dialog box that appears JPEG setting You can specify the compression rate of JPEG images PPTX settings You can specify whether to add OCR information to the scanned images ...

Page 104: ... appears when the scanner is connected checkbox to open the main screen of CaptureOnTouch automatically when the scanner is connected to the computer This setting is only enabled when CaptureOnTouch is running or resident in the system When this setting is enabled the Do not display the main screen when the scan is started with the scanner button setting is disabled If the Do not display the main ...

Page 105: ...button may not be displayed for some plugins Enable Disable button This button is used to toggle between Enable Disable modes for the plugin selected from the plugin list If you click the Disable button the following dialog is displayed Maintenance tab On the Maintenance tab you can configure the log settings for the maintenance of CaptureOnTouch and initialize the settings ...

Page 106: ... from the backup file When using multiple computers you can back up the environmental settings of one computer and then perform a restore on the other computers so that all of the computers have the same settings Log settings The Log file settings screen opens when you click the Settings button Select the type of log file If you click the Execute button the Save File dialog is displayed The operat...

Page 107: ...ions of the Scanner Driver The scanner driver consists of the following tabs Hint For details on the setting screen see the Help of the scanner driver Click the Help button of the driver to display help related to the corresponding tab or dialog box Basic tab Configure basic scanning conditions such as the mode page size resolution and scanning side Click Setting button of Page Size to set the sca...

Page 108: ...trast of scanned images In addition you can also click Gamma and set the gamma correction value for scanned images Image processing tab Set the processing method for scanned images Image control tab Set the image control method for the scanned image ...

Page 109: ...tion tab Set the items to be detected as errors during the scan Others tab Configure special scan method and image processing settings Imprinter Addon Dialog tab Configure add ons for scanned images Also when the optional Imprinter Unit is attached to the scanner configure imprinting ...

Page 110: ...onfirming Basic Conditions for Scanning When you scan a document make sure you confirm the Color mode Page Size Dots per inch and Scanning Side basic conditions in the Basic settings dialog box Color mode Select the scanning mode Advanced Text Enhancement and Advanced Text Enhancement II remove or process the background color and background surrounding text to enhance the text for easy reading Whe...

Page 111: ... settings related to the detection method by clicking Setting For details see the Help Page Size Select the page size that matches the document to be scanned If Match original size is selected the edges of the document are detected and images that match the size of the document are saved Dots per inch Select the scanning resolution Higher resolutions provide clearer images but result in larger fil...

Page 112: ...ze Settings dialog box Register the paper of non standard size in the Custom Page Size tab Specifying the Scan Area Configure the following settings when you want to specify the area of the document to be scanned Specifying an area To scan one area of a larger document click Setting on Page Size in the Basic tab to display the Page Size Settings dialog box Designate which area of the document to s...

Page 113: ...ip Blank Page is selected the Setting button is enabled and you can adjust the level for judging whether pages are blank When you want to enhance contours in images Adjust the edge emphasis setting on the Image control tab When you want to reduce the moire patterns that appear when color photos in magazines and other documents are scanned at low resolutions Setting Moire Reduction on the Image con...

Page 114: ...reduce the color unevenness Check the check box of Color unevenness reduction on the Image control tab to reduce the color unevenness You can control the level of color unevenness by enabling the Setting button To thicken lines and text in scanned images Drag the Character Emphasis slider in the Image processing tab to make lines and text in the scanned images thicker or thinner ...

Page 115: ...ith a uniform background color and light text and background If the background is non uniform such as a pattern the background may not be able to be completely removed and the text may become difficult to read If necessary you can make the text in scanned images easier to read by adjusting the contrast on the Brightness tab Active Threshold is intended for batch processing various kinds of documen...

Page 116: ...ion When you want to rotate the images of a document placed horizontally to correct the orientation Specify the rotation angle in Document Orientation on the Others tab When you want to use batch separation for scanning When you want to divide and scan a document you can separate a batch at the timing with which each next document is placed and scanned Only enabled for applications that support ba...

Page 117: ...ting items related to MultiStream and then configure the setting items in the following order A When you want to specify different scanning conditions for the front and back pages of a document select Both for Scanning Side on the Basic tab in advance B Specify the number of scanning conditions to apply in Stream count of Front Up to three can be specified C Select Front 1st and then open the othe...

Page 118: ...Select the Erase Dot check box to automatically remove isolated black dots 3 x 3 dot size from white backgrounds or white dots from black backgrounds Select the Erase Notch check box to remove notches that protrude from object outlines in scanned images Tab Items that can be set Basic tab Color mode and Dots per inch excluding Auto detection for both Brightness tab Brightness and Contrast Image pr...

Page 119: ...ish configuring a setting click the Save button of User Preference to save the setting The saved setting is registered to the list You can delete a setting from the list with the Delete button and save or load a configuration file with the Back Up or Restore button ...

Page 120: ... O Available for setting X Not available for setting or auto Setting value Contrast Detect automatically O Black and White O Error Diffusion O Advanced Text Enhancement X Advanced Text Enhancement II O Active Threshold O 256 level Gray O 24 bit Color O Setting value Color drop out Character Emphasis Detect automatically X 3 O3 Black and White O O Error Diffusion O O Advanced Text Enhancement O O A...

Page 121: ...Auto Image Type Detection Settings dialog box is set to Color or Gray Mode in case of binary in the Settings for in case of binary tab is set to Error Diffusion 3 Not available for setting if Detection mode is set to Color or Gray in the Auto Image Type Detection Settings dialog box Setting value Edge emphasis Background smoothing Prevent Bleed Through Remove Background Erase Dot Erase Notch Color...

Page 122: ...etting X Not available for setting or auto Setting value Prescan Detect automatically X Black and White O Error Diffusion O Advanced Text Enhancement O Advanced Text Enhancement II O Active Threshold O 256 level Gray O 24 bit Color O ...

Page 123: ...age from the Batch Separation dropdown list IMPORTANT When Simplex is selected in Scanning Side blank pages on the scanned side will be recognized as separators When Duplex Skip blank page or Folio is selected in Scanning Side document pages will be recognized as separators when both sides of a page are blank Images of pages recognized as separators will not be saved Hint For batch separation with...

Page 124: ...nner driver as PDF files The following operations are performed when using patchcodes for scanning 1 Print patchcode with a printer Click Start All Programs Canon DR G2000 Series and then select Patchcode from the menu Patchcodes can be printed in A4 and letter LTR sizes Open the application and print a patchcode that is the same size as the document to be scanned Type of Patchcode Pattern Descrip...

Page 125: ...ate different sized patchcodes ensure that the patchcode fits inside the effective range shown in the following diagram Also when copying patchcodes ensure that they are the same size and shade as the original Keep the patchcode sheet clean Take particular care to keep the patchcode detection range area clean Also do not bend fold or crease the sheet Patchcode effective range for detecting patchco...

Page 126: ...es the files IMPORTANT Because patchcodes can only be detected on the front side load the documents with the patchcode side up 3 Open the scanner driver settings screen and select Patchcode in Batch Separation on the Others tab Insert the patchcode sheets at the beginning of documents to change file separation ...

Page 127: ...he shrinkage rate control Control tab You can carry out the control settings of hardware and drivers and perform the read or write of the control settings From the configuration of the hardware you can set the automatic power off function Diagnostic tab You can output or delete the log file Network monitor tab You can see the scanners on the network You can also display a Web menu screen to make v...

Page 128: ...Setting Tool Click the Start button then click All Programs Canon DR G2000 Series Canon imageFORMULA Driver Setting Tool in that order Canon imageFORMULA Driver Setting Tool will start Hint In Windows 8 1 it is registered at the following location ...

Page 129: ... IMPORTANT We recommend the following Web browsers In examples in the following instructions use Internet Explorer 11 and Windows 7 Displays vary depending on the Web browser Displaying the Scanner s Web Menu 1 Open the Canon imageFORMULA Driver Setting Tool s Settings screen See p 128 2 Click the Network monitor tab Windows Microsoft Internet Explorer 11 or higher Microsoft Edge 38 or higher Fire...

Page 130: ... the scanner s factory defaults when opening the Web menu the first time do not enter anything and proceed to the next step If you changed the administrator password previously via the Web menu enter that new password IMPORTANT To ensure security we recommend changing the administrator password without leaving it as shipped from the factory Change the password in the Password Setting screen of the...

Page 131: ...rk settings mDNS Setting Configures the mDNS settings Password Setting Configures the administrator password used to log into the Web menu Maintenance Setting Restores the factory default settings and updates the firmware Hint To return to the Device information screen from one of its settings screens click the model name of the scanner that appears at the top of the left menu ...

Page 132: ...n the left menu the page below is displayed Network Setting If you click Network Setting on the left menu the page below is displayed Item Description Scanner Name Sets the scanner name Item Description Default Value DHCP Enable ON disable OFF the DHCP protocol To assign an IP address using DHCP the DHCP server must be running in your subnetwork ON ...

Page 133: ...priate for the IP address is automatically used None Default Gateway Set the IP address of the scanner gateway If DHCP is enabled it provides the default gateway The value must be four decimal numbers separated by dots and expressed in the xxx xxx xxx xxx format Also the gateway needs to be running in the same subnetwork as the scanner If 0 0 0 0 is set this setting is disabled None Item Descripti...

Page 134: ...None New Password Set the administrator password up to 32 characters for the scanner This password is used for authentication when configuring settings by Web browser None New Password Confirmation Used to confirm the password None Item Description Initialize Restore the scanner s factory default settings If you click Initialize and then Yes in the screen that appears the scanner s factory default...

Page 135: ... can load and change the server certificate used to access the Web menu with https Click the Import button and the Import certificate dialog appears Specify the certificate file pfx file and click Send to import Item Description ...

Page 136: ...d closing the upper unit be careful not to get your fingers caught as this may result in personal injury Cleaning the Scanner About the Cleaning Cloth Use the cleaning cloth supplied with the scanner to clean its interior Cleaning the Scanner Exterior To clean the outside of the scanner wipe off any dirt with a cloth that has been dampened with water and thoroughly wrung out and then wipe the scan...

Page 137: ...inner upper side Upper Unit Opening and Closing the Upper Unit When cleaning the inside of the scanner make sure to open and close the upper unit using the following procedure CAUTION When opening and closing the upper unit be careful not to get your fingers caught as this may result in personal injury Opening the Upper Unit Pull and hold the open close lever and open the unit smoothly until the u...

Page 138: ...eding errors If you find a scratch on the scanning glass contact your local authorized Canon dealer or service representative to have the glass replaced 1 Turn the power switch off and disconnect the power plug from the power outlet 2 Close the Document Eject Tray Extension if it is open 3 Open the upper unit smoothly See p 137 4 Wipe any dust off the scanning glass with a cleaning cloth or a clea...

Page 139: ...ed roller and retard roller before wiping away the dirt The pad is mounted to the retard roller cover Wipe away the dirt from the pad once the retard roller cover has been removed from the scanner 7 Wipe the rollers that you removed using a moistened and firmly wrung out cloth 8 Wipe away the dirt from the pad mounted to the retard roller cover while removed using a cloth that has been dipped in w...

Page 140: ...educe the stretching The reduction ratio adjustment can be made with the Canon imageFORMULA Driver Setting Tool About the Canon imageFORMULA Driver Setting Tool See p 127 Auto Power OFF Function An auto power OFF function is built into the device When the auto power OFF function is ON the power supply automatically turns OFF after four hours have elapsed without a scan or other operation with the ...

Page 141: ... on the computer screen IMPORTANT When the roller replacement message appears purchase the Roller Replacement Kit and replace the rollers by following the relevant steps in the following sections All three rollers should be replaced at the same time Pickup Roller See p 144 Feed Roller See p 146 Retard Roller See p 148 When the rollers start to wear out problems such as paper jams and improper docu...

Page 142: ...f pages fed since the feed rollers and separation pads were replaced Make sure to reset the counter when you replace the rollers and separation pads In User Mode Maintenance Total Scan shows the total number of pages fed over the life of the scanner and cannot be reset 1 Press the Menu key on the operation panel User Mode is activated User Mode Operations See p 61 2 Press the keys to select Mainte...

Page 143: ...l When connected via wired LAN making this setting with the Canon imageFORMULA Driver Setting Tool is ineffective 1 Open the Canon imageFORMULA Driver Setting Tool s Settings screen See p 127 2 On the Maintenance tab sheet click the Reset button in Reset the pick roller feed count or Reset the pad feed count The number of sheets fed by the feed rollers or separation pads is reset ...

Page 144: ...m the power outlet when you remove or reinstall the rollers Leaving the power turned ON may result in an electric shock Do not place excessive force on the rollers when removing or reinstalling the rollers Deformation of the rollers may cause feed errors Removing and Reinstalling the Pickup Roller 1 Open the upper unit smoothly See p 137 2 Open the roller cover 3 Open the roller holder Pickup Roll...

Page 145: ...p Roller so that the side with the gear is on the left 5 Close the roller cover Make sure that the front unit is completely closed by pushing until you hear a click IMPORTANT Failure to firmly close the roller holder and roller cover may cause a feed error Always be sure to check that the roller holder and roller cover are closed 6 Smoothly close the upper unit See p 138 Gear ...

Page 146: ...einstalling the Feed Roller 1 Open the upper unit smoothly See p 137 2 Open the roller cover 3 Pull the roller lock lever down 4 Slide the feed roller to the right and then pull them towards you 5 Remove the feed roller ...

Page 147: ...he shaft on the scanner 2 8 Push the roller lock lever up to lock the feed roller 9 Close the roller cover Make sure that the front unit is completely closed by pushing until you hear a click IMPORTANT Failure to firmly close the roller cover may cause a feed error Always be sure to check that the roller cover is closed 1 2 ...

Page 148: ...our fingers to remove it 3 Push the roller lock lever up 1 and move it to the left 2 to unlock the roller 4 Remove the retard roller and set a clean retard roller or a replacement retard roller WARNING The metal sections of the roller can become extremely hot after continuous use Do not directly touch the metal Wait until the roller has thoroughly cooled before replacing it 1 2 ...

Page 149: ...securing lever in the direction of the arrow 6 Pull the roller lock lever down to lock the retard roller in place 7 Replace the retard roller cover 8 Push the front of the retard roller cover in Make sure that the front unit is completely closed by pushing until you hear a click ...

Page 150: ...upper unit See p 138 CAUTION Make sure that the hook is completely latched and the retard roller cover is not loose If the retard roller cover is loose the Document Feed Tray will catch on it causing the scanner to malfunction ...

Page 151: ... the computer screen IMPORTANT The feed roller and retard roller wear with scanning A worn separation pad is no longer able to correctly feed a document and can cause paper jams If documents no longer feed correctly as frequent double feed replace the separation pad The messages displayed on the panel are cleared by resetting the counter However the messages will continue to be displayed each time...

Page 152: ... completely closed by pushing until you hear a click 3 Smoothly close the upper unit See p 138 CAUTION Make sure that the hook is completely latched and the retard roller cover is not loose If the retard roller cover is loose the Document Feed Tray will catch on it causing the scanner to malfunction Replacement parts Product Name Separation pad Product Code 3601C005 ...

Page 153: ...HP ink cartridges For details contact your local authorized Canon dealer or service representative Product Name Ink Cartridge Blue Product Code 3693A002 Product Name Ink Cartridge Red Product Code 3693A003 Replacing Ink Cartridges Replace the ink cartridge using the following procedure IMPORTANT After replacing an ink cartridge run a test print to confirm proper printing Imprinter Testing See p 15...

Page 154: ... with the eject tray Hint Perform the steps that follow with the imprinter cover fully open 4 Pull the lock lever outward 1 to release the ink cartridge lock 2 5 Remove the ink cartridge 6 Peel off the seal covering the nozzles of a new ink cartridge 1 2 ...

Page 155: ...e metal contacts or nozzles of the ink cartridge 7 Install the new cartridge with the nozzles facing to the right 8 Push the ink cartridge as indicated by the arrow until it clicks into place 9 Finely adjust the carriage position by moving it left or right then make sure you can feel it click in See p 156 Positioning holes 13 places ...

Page 156: ...tion of the carriage IMPORTANT When closing the imprinter cover make sure that it is locked so that it will not open unexpectedly An error message appears on the display panel if the imprinter cover is open Error Message See p 169 Specifying the Printing Position Manually specify the printing position in the horizontal direction of the document To do this move the carriage left or right and align ...

Page 157: ...over will not close unless the carriage is correctly aligned with a positioning hole If it will not close check the position of the carriage Cleaning the Imprinter Cleaning the Guide Plate Ink that collects on the guide plate inside the optional imprinter may stain the documents when they are scanned Clean off the ink with water and a mild detergent on a soft cloth that has been firmly wrung out a...

Page 158: ...nt quality Imprinter Testing After replacing an ink cartridge or cleaning the print head perform a test print to confirm proper printing Test printing is performed by the Imprint Test User Mode selection IMPORTANT Before performing an Imprinter Test load a sheet of paper into the Document Feed Tray Performing an Imprinter Test Use the following procedure to execute the Imprinter Test 1 Load a shee...

Page 159: ... be clogged This can be corrected by performing head cleaning IMPORTANT After head cleaning run the imprinter test to check printing See p 158 If head cleaning does not improve printing remove the printhead and clean the ink cartridge See p 157 Head Cleaning 1 Press the Menu key on the operation panel User Mode is activated User Mode Operations See p 61 2 Press the keys to select Imprint Test and ...

Page 160: ... 6 USB connection is not recognized when connected via LAN Disconnect the LAN cable restart the computer and reconnect the USB cable When connecting via wired LAN 1 Check the LAN cable connection 2 The specified IP address may already be in use by another device Contact your network s system administrator to change the IP address 3 The specified device name may already be in use by another device ...

Page 161: ...r higher if the images are too dark and lower if too light Problem 7 Text or images bleed through from the back side of documents to appear in scanned images Solutions 1 Increase the Brightness setting on the scanner driver s Brightness tab sheet Alternatively enable the Prevent Bleed Through Remove Background setting 2 If the paper is very thin photocopy the original and scan the copy Problem 8 D...

Page 162: ...de to another mode such as simplex or duplex If pages are skipped due to the document double feeding see Problem 7 Documents jam or double feed Problem 13 Documents are collectively fed Solutions Click the Advanced setting button on the scanner driver s Feeding tab sheet and check the Increase separation force checkbox in the Advanced feed setting dialog box When setting in the User Mode set Separ...

Page 163: ...eeding is selected as the feeding method on the scanner driver s Detail Settings screen a scanning operation will not continue after all of the documents are fed as the scanner awaits additional documents to be fed Pressing the Stop key on the operation panel terminates the scanning operation Problem 19 Memory becomes insufficient and scanning stops Solutions If you configure scanning conditions t...

Page 164: ...ment Eject Stopper to stop ejected documents from spilling See p 44 2 Lengthening the paper feed interval can make it easier to keep ejected documents aligned Open the scanner driver s settings screen and on the Feeding tab sheet click the Advanced setting button and increase the Feed interval setting See p 27 To set from User Mode increase the Feed Interval User Mode Operations See p 61 3 Dependi...

Page 165: ...pliant replace the cable with the supplied compliant cable 6 When the scanner is connected to the computer via a USB hub that is not USB3 1 Gen1 compliant remove the hub and connect the scanner directly to the computer If scanned image files cannot be opened in an application 1 Scanned images saved as multi page TIFF files can be opened only by programs that support this file format 2 Images saved...

Page 166: ...s The setting configurations can be backed up and restored using Back Up Restore on the Basic settings tab on the Environmental settings dialog box How do I scan half folded documents folio scanning Fold the document in half and set it in the scanner with the fold at the right Specify half size document the size after folding and then scan For details see p 48 How can I skip blank pages and scan o...

Page 167: ...n can be installed by selecting its checkbox when installing CaptureOnTouch The available output destinations vary depending on the installed plug in How can I attach scanned data to an e mail or send it as e mail For both Standard Scanning and Scanning Shortcut select Attach to E mail in the Select output panel To use this function you need to install a plug in The plug in can be installed by sel...

Page 168: ...y documents remain inside the scanner remove them IMPORTANT With the upper unit slightly opened remove any document that is partially ejected on the Eject Tray Open the upper unit to the point where it stops and remove the document remaining inside the scanner 4 Smoothly close the upper unit Further press both ends of the upper unit to verify that it is securely closed See p 138 5 Check the last s...

Page 169: ...nel Title area Comments area Error P Paper jammed in scanner Error C Scanner cover is open Error J Paper feed error detected Error J A document was skewed Error D A double paper feed has occurred Error J Staple was Detected Error J Dust was detected Error U The count does not match Error E Scanner hardware problem ...

Page 170: ...sc See p 9 IMPORTANT Log on to Windows as an Administrator 1 From the Windows task bar click the Start button and then Control Panel 2 Click Uninstall a program The Uninstall or change a program dialog box appears 3 From the Programs list select the software you want to remove and then click Remove The delete confirmation screen appears 4 Click Yes Uninstallation of the software is now complete ...

Page 171: ...hancement Advanced Text Enhancement II Active Threshold 256 level Grayscale and 24 bit Color Scanning Resolution 100 150 200 240 300 400 and 600 dpi Scanning Speed A4 landscape DR G2140 Grayscale Simplex 200 dpi 140 sheets min 300 dpi 140 sheets min Duplex 200 dpi 280 images min 300 dpi 280 images min Color Simplex 200 dpi 140 sheets min 300 dpi 140 sheets min Duplex 200 dpi 280 images min 300 dpi...

Page 172: ...oduct code 3601C001 The imprinter unit prints a text string on scanned document pages Carrier sheet product code 0697C001 This is a carrier sheet for scanning documents without damaging the documents White Platen Roller product code 3601C004 This platen roller option can be used to obtain a white background in scanned images Flatbed Scanner Unit 102 product code 2152Cxxx Flatbed scanner unit that ...

Page 173: ...ollers and separation pads regardless of the page count of the roller usage counter For details about the Exchange Roller Kit and Separation Pads contact your local authorized Canon dealer or service representative Ink Cartridge Blue product code 3693A002 This blue ink cartridge is used by the imprinter Replacing Ink Cartridges See p 153 Ink Cartridge Red product code 3693A003 This red ink cartrid...

Page 174: ...haracters Standard ASCII or Full ASCII Modulus 43 ITF 2 to 32 even numbers of digits only Modulus 10 Weight 3 Code 128 1 to 32 valid data only Modulus 103 UPC A 13 Modulus 10 Weight 3 UPC E 8 Modulus 10 Weight 3 Item Condition Printed Side Front or back or both but at reduced speed Orientation Perpendicular 0 degrees or parallel 90 degrees to the feeding direction Reading direction should be speci...

Page 175: ...DF417 The following type is supported Truncated PDF417 The following types are not supported Extended channel interpretation ECI Micro PDF 417 Data Matrix DataCode The following type is supported ECC 200 The following outmoded type is not supported ECC 000 140 Item Condition Item Specifications Printed Side Front or back or both Size Dimensions Minimum cell module size width and length 100 dpi 0 3...

Page 176: ...N driver Printing Content Set by the ISIS TWAIN driver Printing Font 12 12 or 12 8 dots Inter Character Setting Yes set by the ISIS TWAIN driver Printable Digits Up to 32 characters Printable Paper Plain paper without water repellent treatment Ink Cartridge HP Ink Cartridge Colors blue or red See p 153 Image Density 12 nozzles oblique line 96 dpi Ink Water based ...

Page 177: ...taching the separation pad retard roller cover 151 Disposal 23 Document Eject Stopper 44 Document Eject Tray 43 Document Eject Tray Extension 44 Document Feed Tray 37 Document Feed Tray Extension 40 Document Feeding Method Continuous Feeding 45 Manual feed mode continuous 46 Manual Feeding 45 Document Feeding Methods 45 Document Guides 39 43 Adjustment 40 Documents 35 Double Feed Detection 54 67 6...

Page 178: ...ower Supply 21 R Rapid Recovery System 54 Replacing the Feed Roller 141 Replacement Time 141 Roller Replacement Kit 142 Routine Precautions 21 S Scan 74 Scan by Job Selection 74 Scan with CaptureOnTouch 76 Scanner driver 107 Basic settings 110 Settings suitable for intended use 113 Scanner models 5 Staple Detection 68 70 System requirements 8 T Troubleshooting 160 U Uninstall 170 Upper Unit 137 Us...

Page 179: ...sch Schalter Aus Español Interruptor apagado Nederlands Schakelaar Off Türkçe Anahtar Kapalı Power off no standby current Hors tension pas de courant de veille Alimentazione assente nessuna corrente di standby Ausgeschaltet ohne Ruhestromaufnahme Máquina apagada sin corriente en espera Uit geen stand byverbruik Güç kapalı bekleme akımı yok English Switch Standby Français Commutateur Veille Sous ho...

Page 180: ...nçais Italiano Apparecchio classe II Deutsch Gerät der Schutzklasse II Español Equipo de clase II Nederlands KlasseII apparatuur Türkçe Sınıf II ekipman Équipement de classe II Indicates this is Class II equipment Indica che questo è un apparecchio di classe II Gibt an dass das Gerät der Schutzklasse II entspricht Indica que se trata de un equipo de clase II Geeft aan dat deze apparatuur in Klasse...

Page 181: ...önlemi English Français Symbole CC DC symbol Indicates direct current Italiano Simbolo corrente continua C C Indica la corrente continua Deutsch Gleichstrom Symbol Español Símbolo CC Nederlands DC pictogram Türkçe DC sembolü Indique qu il s agit de courant continu Kennzeichnet Gleichstrom Indica corriente continua Geeft gelijkstroom aan Düz akımı gösterir English Français Italiano Deutsch Español ...

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