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Network Settings and Common Problems

Here are frequently asked questions on network. Select a connection method you are using, or you want to
use.

Wireless LAN

Wireless Direct

Wireless LAN

Cannot Find Printer

Cannot Find Printer while Using Wireless LAN
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows)
Cannot Proceed beyond Printer Connection Screen

Cannot Find Printer after Searching it on Printer Detection Screen During Setup
Searching Printer by IP Address or Host Name During Setup
Error Occurs During Wireless LAN Setup

Another Printer Found with Same Name
Reconfiguration Method of Wireless LAN Connection

Cannot Print or Connect

Printer Suddenly Stopped Working for Some Reason
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings

Cannot Access to Internet on Wireless LAN from Communication Device
Connecting Printer and Wireless Router Using Easy wireless connect
Cannot Connect Smartphone/Tablet to Wireless Router
Error Occurs During Wireless LAN Setup

Connects to Another Computer via LAN/Changes from USB to LAN Connection

Cannot Print or Connect

LAN Setting Tips/Changing LAN Settings

Network Key Unknown

Administrator Password Set for Printer Unknown

Checking Network Information
Restoring to Factory Defaults

Checking Wireless Router SSID/Key
Checking Wireless Router SSID for Smartphone/Tablet
Privacy Separator/SSID Separator/Network Separation Function

Default Network Settings
Connects to Another Computer via LAN/Changes from USB to LAN Connection
Printing Network Settings
Reconfiguration Method of Wireless LAN Connection

Checking Status Code

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Summary of Contents for G3410

Page 1: ...Manual Basic Operation Network Handling Paper Originals Ink Tanks etc Maintenance Overview of the Machine Information about Paper Printing Copying Scanning Frequently Asked Questions List of Support Code for Error English ...

Page 2: ...r Found with Same Name 42 Connects to Another Computer via LAN Changes from USB to LAN Connection 43 Printing Network Settings 44 Reconfiguration Method of Wireless LAN Connection 48 Handling Paper Originals Ink Tanks etc 49 Loading Paper 50 Loading Plain Paper Photo Paper 51 Loading Envelopes 55 Loading Originals 58 Loading Originals on the Platen Glass 59 Supported Originals 61 Refilling Ink Tan...

Page 3: ...Legal Restrictions on Scanning Copying 103 Printer Handling Precautions 104 Transporting Your Printer 105 When Repairing Lending or Disposing of the Printer 107 Keeping Print Quality High 108 Main Components and Their Use 109 Main Components 110 Front View 111 Rear View 113 Inside View 114 Operation Panel 115 Power Supply 117 Confirming that the Power Is On 118 Turning the Printer On and Off 119 C...

Page 4: ... Limit 144 Unsupported Media Types 146 Handling Paper 147 Printing 148 Printing from Computer 149 Printing from Application Software Windows Printer Driver 150 Basic Printing Setup 151 Paper Settings on the Printer Driver 153 Various Printing Methods 154 Setting a Page Size and Orientation 155 Setting the Number of Copies and Printing Order 156 Execute Borderless Printing 158 Scaled Printing 161 P...

Page 5: ...ge Size between A4 and Letter 216 Scanning 217 Scanning from Computer Windows 218 Scanning According to Item Type or Purpose IJ Scan Utility 219 IJ Scan Utility Features 220 Scanning Easily Auto Scan 222 Scanning Documents and Photos 223 Scanning Using Application Software ScanGear 224 What Is ScanGear Scanner Driver 225 Starting ScanGear Scanner Driver 227 Scanning in Basic Mode 228 ScanGear Scan...

Page 6: ...ess LAN Setup Windows Checking Printer s IP Address 267 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Security Software Settings 268 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless Router Settings 269 Cannot Proceed beyond Printer Connection Screen 270 Cannot Find Printer while Using Wireless...

Page 7: ...self 312 USB Connection Problems 313 Cannot Communicate with Printer via USB 314 Installation and Download Problems 315 Cannot Install MP Drivers Windows 316 Updating MP Drivers in Network Environment Windows 318 Errors and Messages 319 An Error Occurs 320 Message Support Code Appears 326 List of Support Code for Error 330 List of Support Code for Error Paper Jams 332 1300 333 Paper Is Jammed insi...

Page 8: ...5012 352 5100 353 5200 354 5B00 355 6000 356 ...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9 ...

Page 10: ...personal injury or material damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructions including notes for operation and additional explanations Basics Instructions explaining basic operations of yo...

Page 11: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 11 ...

Page 12: ...countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following di...

Page 13: ...n the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain separable from or merely link or bind by na...

Page 14: ...py of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and w...

Page 15: ...for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright notice BSD like Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California All Rights Reserved Permission t...

Page 16: ...3 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of condi...

Page 17: ...RACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Red...

Page 18: ... AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 Fabasoft R D Software GmbH Co KG copyright notice BSD Copyright c Fabasoft R D Software GmbH Co KG 2003 oss fabasoft com Author Bernhard Penz bernhard penz fabasoft com Redistributi...

Page 19: ...OSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 9 ScienceLogic LLC copyright notice BSD Copyright c 2009 ScienceLogic LLC All rights reserved Redistribution and use ...

Page 20: ...in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LI...

Page 21: ...files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial porti...

Page 22: ...f conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED W...

Page 23: ...for a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright year The FreeType Project www freetype org All rights reserved Please replace year with the value from the FreeType version you actually use Legal Terms 0 Definitions Throughout this license the terms package FreeType Project an...

Page 24: ... the work of the FreeType Team in the distribution documentation We also encourage you to put an URL to the FreeType web page in your documentation though this isn t mandatory These conditions apply to any software derived from or based on the FreeType Project not just the unmodified files If you use our work you must acknowledge us However no fee need be paid to us 3 Advertising Neither the FreeT...

Page 25: ...aimer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIE...

Page 26: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying 26 ...

Page 27: ...n describes how to print photos with My Image Garden 1 Open the paper support A 2 Pull out the paper output tray B and open the output tray extension C 3 Load paper WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 27 ...

Page 28: ...n icon E in Quick Menu The Guide Menu screen is displayed Note The number and types of icons displayed vary depending on your region the registered printer scanner and the installed applications 6 Click the Photo Print icon F 28 ...

Page 29: ...u want to print 8 Click the photos H you want to print To select two or more photos at a time click photos while pressing the Ctrl key 9 Click Print I 10 Specify the number of copies your printer name media type etc J 11 Click Print K 29 ...

Page 30: ...Note My Image Garden lets you use images on your computer such as photos taken with a digital camera in a number of ways My Image Garden Guide 30 ...

Page 31: ...ails on how to download Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open the paper support A 2 Pull out the paper output tray B and open the output tray extension C 3 Load paper WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 31 ...

Page 32: ...phone tablet 6 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 7 Select a photo You can also select multiple photos at once 8 Specify the number of copies paper size etc 9 Select Print 32 ...

Page 33: ...o load originals and copy them to plain paper 1 Open the paper support A 2 Pull out the paper output tray B and open the output tray extension C 3 Load paper WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 33 ...

Page 34: ...5 Open the document cover E 6 Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark F 7 Close the document cover 8 Press the Black button G or Color button H 34 ...

Page 35: ...Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 35 ...

Page 36: ...less router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In the Wireless Direct you can connect up to five devices at the ...

Page 37: ... Network Device Setup Utility Performing Changing Network Settings You can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings You can diagnose or repair network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Network Connection Tips See below for tips on using the pr...

Page 38: ...he setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Access Point Mode Important If a device is connected to the Internet via a wireless router and you then connect ...

Page 39: ...then configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the d...

Page 40: ...n Tips Default Network Settings Another Printer Found with Same Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wireless LAN Connection 40 ...

Page 41: ...e WSD Enable Timeout setting 15 minutes Enable disable Bonjour Enable Service name Canon G3010 series LPR protocol setting Enable RAW protocol Enable LLMNR Active XX represents alphanumeric characters Default value depends on printer Wireless Direct Defaults Item Default SSID Identifier for Wireless Direct XXXXXX G3010series Password Printer serial number Wireless LAN security WPA2 PSK AES XXXXXX ...

Page 42: ...ter settings against those on detection result screen Check identifiers such as the MAC address and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the network settings information using the operation panel Printing Network Settings 42 ...

Page 43: ...Another Computer via LAN Changes from USB to LAN Connection To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page 43 ...

Page 44: ...ion Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 Diagnostic Result Diagnostic result XXXXXXXX 2 2 Result Codes Result codes XXXXXXXX 2 3 Result Code Details Result code details http canon com ijnwt 3 Wireless LAN Wireless LAN Enable...

Page 45: ...refix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 21 Stateless Prefix Length2 Stateless prefix length 2 XXX 3 2 22 Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3...

Page 46: ...tion Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX 3 3 11 Default Gateway Default gateway XXX XXX XXX XXX 3 3 12 TCP IPv6 TCP IPv6 Enable Disable 3 3 13 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 3 14 Link Local P...

Page 47: ...mary Server Primary server ad dress XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server setting Enable Disable 5 18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5 19 Proxy Port Proxy port specifica tion 1 to 65535 5 20 Cert Fin gerprt SHA 1 Certificate finger print SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX 5 21 Cert Fin gerprt...

Page 48: ...the web page Perform settings on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure printer is turned on 2 Press Direct button and release it when Direct icon appears Follow instructions on your smartphone or tablet 48 ...

Page 49: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 49 ...

Page 50: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 50 ...

Page 51: ...ed Label Superior WOP111 Canon Océ Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them...

Page 52: ... tray B and open the output tray extension C 3 Load paper WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width Do not slide the paper guides too hard against the paper The paper may not be fed properly 52 ...

Page 53: ...of paper higher than the load limit mark G Note When printing select the size and type of the loaded paper on the print settings screen of the computer There are various types of paper such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents Each media type has specific preset settings 53 ...

Page 54: ...t allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again 54 ...

Page 55: ...nvelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen or the like to press the leading edge in the inserting direction flat and s...

Page 56: ...s WITH THE PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up 4 Align the paper guides D with the envelope width Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 56 ...

Page 57: ...Note Do not load envelopes higher than the load limit mark E Note When printing select the type of envelope and orientation of printing on the print settings screen of the computer 57 ...

Page 58: ...Loading Originals Loading Originals on the Platen Glass Supported Originals 58 ...

Page 59: ...ading the original on the platen glass Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original The printer cannot scan the striped area A 0 04 inch 1 mm from the edges of the pl...

Page 60: ...Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 60 ...

Page 61: ...upported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm 61 ...

Page 62: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 62 ...

Page 63: ...ining ink error occurs If remaining ink level notification function is enabled If print results become faint or white streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill ink tanks follow the steps below Important Please ensure the printer remains flat after initial setup ...

Page 64: ...rinter This can cause trouble with the printer 3 Open the ink tank cover To refill the black ink tank open the left ink tank cover C To refill color ink tanks open the right ink tank cover D 4 Grab and remove the tank cap E of the ink tank to be refilled 64 ...

Page 65: ...ully remove the tank cap of the ink tank Ink on the inside of the tank cap may spatter when removing it 5 Take a new ink bottle out of its package 6 Hold the ink bottle upright and twist the bottle cap F to remove 65 ...

Page 66: ...side down and squeeze the sides of the ink bottle to refill the ink tank Important Make sure that each color of ink tanks is filled with corresponding color of ink bottles When refilling ink tanks do not squeeze the bottle sides too hard Ink may spatter Do not fill the ink tank above the ink tank s upper limit line I Ink above this line may spill over causing malfunction or damage to the printer a...

Page 67: ...tant If you cannot properly close the ink tank cover check if you forgot to insert any tank caps of the ink tanks 10 Lift the scanning unit cover up slightly and then gently close it Note If the error code appears on the LCD take appropriate action An Error Occurs The printer may make noise during operation 67 ...

Page 68: ...ion function is enabled and when the remaining ink error has not occurred refill all four ink tanks until full and then reset the remaining ink level count To continue enabling the remaining ink level notification function 1 Press the Setup button The Setup icon and 1 appear on the LCD 2 Press the button until 14 appears on the LCD 3 Press the Black button or the Color button The remaining ink lev...

Page 69: ...fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may leak Do not transfer ink to other containers This may result in accidental ingestion inappropriate use or poor ink quality Do not mix ink with water or other ink This may damage the...

Page 70: ...a remaining ink error occurs the error code appears on the LCD An Error Occurs The remaining ink level notification function works from initial printing to the time when one of the inks reaches the lower limit line shown on the ink tank For the remaining ink level notification function to work appropriately each ink tank must be filled with entire contents of the corresponding color ink bottle bun...

Page 71: ...to its condition When the printer performs cleaning a small amount of ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Does black and white printing use color ink Black and white printing may use ink other than blac...

Page 72: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Cleaning 72 ...

Page 73: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 73 ...

Page 74: ...t result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern If there are missing lines or horizontal white streaks in the pattern Step3 Clean the print head From the printer Cl...

Page 75: ...ssary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flush From the printer Performing Ink Flush From the computer Ink Flush If the problem is still not resolved the print head may be damaged Contact the service center When the Print Results Are Not Even such as the Ruled Lines A...

Page 76: ...sheet of A4 or Letter sized plain paper 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray 3 Pull out the paper output tray and open the output tray extension 4 Press the Setup button The Setup icon and 1 appear on the LCD 5 Press the Black button or the Color button The nozzle check pattern will be printed Do not perform any other operations ...

Page 77: ...e streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 77 ...

Page 78: ...e Setup icon and 1 appear on the LCD 3 Press the button until 2 appears on the LCD 4 Press the Black button or the Color button The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minute 5 Check the print head condition To che...

Page 79: ...rned on 2 Press the Setup button The Setup icon and 1 appear on the LCD 3 Press the button until 3 appears on the LCD 4 Press the Black button or the Color button The printer starts cleaning the print head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 3...

Page 80: ...are a sheet of A4 or Letter sized plain paper including recycled paper Be sure to use paper that is white and clean on both sides 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray 3 Pull out the paper output tray and open the output tray extension 4 Press the Setup button The Setup icon and 1 appear on the LCD 5 Press the button until 5 appea...

Page 81: ...y If the print head alignment sheet was not printed correctly press the Stop button then redo this procedure from the beginning 7 Load the print head alignment sheet on the platen glass Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the bottom right corner of the sheet with the alignment mark 81 ...

Page 82: ... platen glass until adjusting the print head position is complete If adjusting the print head position has failed the Alarm lamp lights up Press the Black button or the Color button to release the error then take appropriate action An Error Occurs Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually ...

Page 83: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 83 ...

Page 84: ... with paper 1 Make sure that the paper feed rollers have stopped rotating load three sheets of A4 or Letter sized plain paper or cleaning sheet available on the market on the rear tray 2 Pull out the paper output tray and open the output tray extension 3 Press the Black button or the Color button The printer starts cleaning The cleaning will be complete when the paper is ejected 5 Press the Stop b...

Page 85: ...3 Turn on the power then clean the paper feed rollers again If the problem is still not resolved contact your nearest Canon service center to request a repair 85 ...

Page 86: ...le sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2 Load only this sheet of paper on the rear tray with the open side facing you 3 Pull out the paper output tray and open the output tray extension 3 Press the Setup button The Setup icon and 1 appear on the LCD 4 Press the button until 9 appears on the LCD 5 Press the Black button or the Color button The paper clean...

Page 87: ...s not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer This can cause trouble with the printer 87 ...

Page 88: ...Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Indication of LCD Changing Settings Changing Printer Settings from Your Computer Windows Changing Settings from Operation Panel Specifications 88 ...

Page 89: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 89 ...

Page 90: ... printer Accidental dropping of the printer may cause injury For the printer s weight refer to the Specifications Do not transport or use the printer on a slant vertically or upside down as the ink may leak and damage the printer Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of th...

Page 91: ...e device switches to its Sleep Mode The devices consume less power Watt in these modes Energy Star The Energy Star programme is a voluntary scheme to promote the development and purchase of energy efficient models which help to minimise environmental impact Products which meet the stringent requirements of the Energy Star programme for both environmental benefits and the amount of energy consumpti...

Page 92: ...tronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten Sammelstelle für die Wiederaufbereitung von Elektro und Elektronik Altgeräten geschehen Der unsachgemäße Umgang mit Al...

Page 93: ...die veel voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of het afvalverwerkingsbedrijf U kunt ook het sch...

Page 94: ... de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda e Liechtenstein Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva RAEE 2012 19 UE e alla normativa locale vigente Il prodotto deve essere ...

Page 95: ...ller produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald Forkert håndtering af denne type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af det pågældende produkt bidrager du til effektiv brug a...

Page 96: ...Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Tämä tunnus osoittaa että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER direktiivi 2012 19 EU sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana Tuote on vietävä asianmukaiseen keräyspisteeseen esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta ostettaessa tai viralliseen sähkö ja e...

Page 97: ...ky Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže efektivnímu využívání přírodních zdrojů Další informace o místech sběru vašeho odpadního zařízení k recyklaci vám sdělí místní úřad vaší obce správní orgán vykonávající dozor nad likvidací odpadu sběrny OEEZ nebo služba pro odvoz komunálního odpadu Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www c...

Page 98: ...urópskej únie a EHP Nórsko Island a Lichtenštajnsko Tento symbol znamená že podľa Smernice 2012 19 EÚ o odpade z elektrických a elektronických zariadení OEEZ a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Produkt je potrebné odovzdať do určenej zberne napr prostredníctvom výmeny za kúpu nového podobného produktu alebo na autorizované ...

Page 99: ...es ar vietējo pašvaldību atkritumu savākšanas atbildīgo dienestu pilnvarotu EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei apmeklējiet tīmekļa vietni www canon europe com weee Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šis ženklas reiškia kad gaminio negalima išmesti ...

Page 100: ... обикновено са свързани с ЕЕО В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за ефективното използване на природните ресурси Повече информация относно местата където може да предавате излязло от употреба оборудване за рециклиране може да получите от местните власти от органа отговорен за отпадъците и от одобрена система за излязло от употреба ЕЕО или от Ваша...

Page 101: ...om uredu komunalnoj službi odobrenom WEEE programu ili službi za odlaganje kućnog otpada Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www canon europe com weee Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU i nacionalnim zakonima Ovaj proizvod treba predati određenom centru za...

Page 102: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 102 ...

Page 103: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 104: ... any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 104 ...

Page 105: ...inter in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle with care and ensure the box rema...

Page 106: ...he output tray extension then close the paper support 7 Unplug the printer cable from the computer and from the printer then unplug the power cord from the printer 8 Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation Then pack the printer in the plastic bag 9 Attach the protective material to the printer when packing the printer in the box 106...

Page 107: ...person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it 1 Press the Setup button The Setup icon and 1 appear on the LCD 2 Press the button until C appears on the LCD 3 Press the Color button or the Black button All the printer settings are initialized The administrator password specified by Remote U...

Page 108: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When Unplugging the Printer make sure that the ON lamp is not lit Print periodically Just as the tip of a felt pen...

Page 109: ...Main Components and Their Use Main Components Power Supply Indication of LCD 109 ...

Page 110: ...Main Components Front View Rear View Inside View Operation Panel 110 ...

Page 111: ... paper stack 4 rear tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper Loading Envelopes 5 paper output tray Printed paper is ejected Pull out it before printing 6 output tray extension Extend to support ejected paper Extend it when printing 111 ...

Page 112: ... 7 platen glass Load an original here 8 operation panel Use to change the settings of the printer or to operate it Operation Panel 112 ...

Page 113: ...ter with a computer 2 power cord connector Plug in the supplied power cord Important Do not touch the metal casing This can cause trouble Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 113 ...

Page 114: ...ight If any ink levels are low refill the low tanks 4 cartridge holder Install the cartridge here Note For details on refilling ink tanks see Refilling Ink Tanks 5 Upper limit line Indicates the maximum capacity of the ink 6 Single dot Indicates the amount of ink required when performing ink flush 7 Lower limit line Indicates the lower limit of the sufficient amount of ink to print Refill the ink ...

Page 115: ...utton Activates deactivates the wireless LAN 4 Direct button Activates deactivates Wireless Direct 5 Information button Starts printing network settings information 6 Setup button Select a menu to perform printer maintenance and to change printer settings 7 Alarm lamp Lights or flashes when an error occurs 8 LCD Liquid Crystal Display Displays the number of copies maintenance code error code or va...

Page 116: ...black white copying You can also press this button to finalize your selection for the setting item 12 Color button Starts color copying You can also press this button to finalize your selection for the setting item In the software applications or manuals the Color and Black buttons are collectively called the Start or OK button 116 ...

Page 117: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 117 ...

Page 118: ...er is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any button except the ON button or perform the print operation You cannot change the wait time before the LCD turns off 118 ...

Page 119: ...n the LCD see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default For details on the auto power on feature see below From the printer Turning on off Printer Automatically From the computer Managing the Printer Power Turning off the printer 1 Pres...

Page 120: ...can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This is the default setting For details on the auto power off feature see below From the printer Turning on off Printer Automatically From the computer Managing the Printer Power 120 ...

Page 121: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above Unplugging the Printer and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 121 ...

Page 122: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 122 ...

Page 123: ...t may occur according to the network status We recommend placing the printer near the wireless router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wireless router Wireless LAN is enabled but the printer is not connected to the wireless router 3 Ink Flashes when ink runs out 4 Direct Appears when Wireless Direct is enabled 5 Setup Appe...

Page 124: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Settings from Operation Panel 124 ...

Page 125: ...nter Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink Tank to be Used Managing the Printer Power Changing the Printer Operation Mode 125 ...

Page 126: ... this option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens 3 Change the individual settings If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 126 ...

Page 127: ...ms From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings dialog box opens 4 Save the settings Enter a name in the Name field If necessary click Options set the items and then click OK In...

Page 128: ...ettings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile Click Delete When the confirmation message appears click OK...

Page 129: ...sed for printing and click OK When you perform printing the specified ink tank will be used Important When the following settings are specified Black Only does not function because the printer uses an ink tank other than black to print documents Other than Plain Paper Envelope Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type on the Main tab Borderless is selected from the ...

Page 130: ...rations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Make sure that the printer is on and then click Auto Power The Auto Power Settings dialog box opens Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer statu...

Page 131: ...from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 131 ...

Page 132: ... manual head alignment If the printing results of automatic print head alignment are not satisfactory perform manual head alignment Check this check box to perform the manual head alignment Uncheck this check box to perform the automatic head alignment Rotate 90 degrees left when orientation is Landscape On the Page Setup tab you can change the rotation direction of the Landscape in the Orientatio...

Page 133: ...4 Apply the settings Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter 133 ...

Page 134: ...Changing Settings from Operation Panel Turning on off Printer Automatically Initializing Printer Settings Switching Disabling Wireless Connection Function Enabling Ink Notification 134 ...

Page 135: ...ng ink level Follow the procedure below to enable remaining ink level notification function 1 Press the Setup button The Setup icon and 1 appear on the LCD 2 Press the button until 15 appears on the LCD 3 Press the Color button To disable the function press the Black button 135 ...

Page 136: ...to initialize the printer settings 1 Make sure that the printer is turned on 2 Press the Setup button The Setup icon and 1 appear on the LCD 3 Press the button until C appears on the LCD 4 Press the Color button or the Black button All the printer settings are initialized The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting After reset...

Page 137: ...onnection Function Follow the procedure below to switch the wireless connection function or to disable it 1 Make sure that the printer is turned on 2 Press the Network button 3 Make sure that the icon has disappeared on the LCD 137 ...

Page 138: ...m Left Right margin 0 0 inch 0 0 mm Standard printing Top margin 0 12 inches 3 0 mm Bottom margin 0 20 inches 5 0 mm Left margin Letter Legal 0 26 inches 6 4 mm Other sizes 0 14 inches 3 4 mm Right margin Letter Legal 0 25 inches 6 3 mm Other sizes 0 14 inches 3 4 mm Operating environment Temperature 41 to 95 F 5 to 35 C Humidity 10 to 90 RH no condensation The performance of the printer may be re...

Page 139: ...py Specifications Multiple copy max 20 pages Scan Specifications Scanner driver TWAIN 1 9 Specification WIA Maximum scanning size A4 Letter 8 5 x 11 7 216 x 297 mm Scanning resolution Optical resolution horizontal x vertical max 600 x 1200 dpi Optical Resolution represents the maximum sampling rate based on ISO 14473 Gradation Input Output Gray 16 bit 8 bit Color RGB each 16 bit 8 bit Network Spec...

Page 140: ...er Supported OS iOS Android Windows 10 Mobile Some functions may not be available with the supported OS Refer to the Canon web site for details Mobile Printing Capability Google Cloud Print PIXMA Cloud Link Internet connection or CD ROM drive is required to install the software Internet connection is required to use Easy WebPrint EX and all the user s guide Easy WebPrint EX Internet Explorer 8 9 1...

Page 141: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 141 ...

Page 142: ...number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 Photo Paper Plus Glossy II PP 301 Photo Paper Pro Luster LU 101 Photo Paper Plus Semi gloss SG 201 Matte Ph...

Page 143: ...ta 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within the following limits Minimum size 2 17 x 3 51 inches 55 0 x 89 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range 17 to 28 lb 64 to 105 g m2 plain paper other than genuine Canon paper 143 ...

Page 144: ...15 cm 20 sheets 3 Photo Paper Plus Glossy II PP 201 2 A4 Letter 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm Square 5 x 5 127 x 127 mm 20 sheets 3 Photo Paper Plus Glossy II PP 301 2 A4 Letter 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm Square 5 x 5 127 x 127 mm 20 sheets 3 Photo Paper Pro Luster LU 101 2 A4 Letter 10 sheets 3 Photo Paper Plus Semi gloss SG 201 2...

Page 145: ...rature or humidity In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time 3 For best results in continuous printing remove printed paper from the paper output tray to avoid smearing or discoloration 145 ...

Page 146: ...b 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Pape...

Page 147: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 148: ...Printing Printing from Computer Printing from Smartphone Tablet 148 ...

Page 149: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing Using Canon Application Software Printing Using a Web Service 149 ...

Page 150: ...on Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers 150 ...

Page 151: ...river s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality For Print Quality select from High Standard or Draft 151 ...

Page 152: ...inter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in subsequent printings To register the current settings as a new preset click Save under Commonly Used Settings 152 ...

Page 153: ...Media Type in the printer driver Photo Paper Plus Glossy II PP 201 PP 301 Photo Paper Plus Glossy II Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Glossy Photo Paper Everyday Use GP 501 Glossy Photo Paper Photo Paper Glossy GP 701 Glossy Photo Paper Matte Photo Paper MP 101 Matte Photo Paper Canon genuine papers Business Letter ...

Page 154: ...a Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards 154 ...

Page 155: ...ab 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK When you execute print the document will be printed with the selected page size an...

Page 156: ... Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page numbe...

Page 157: ...ware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing Manual is select...

Page 158: ...t to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Printing 1 Open the printer driver setup window 2 Set borderless printing Select Borderless from the Page Layout list on the Page Setup tab Click OK when the confirmation message appears When a message p...

Page 159: ...vailable When Envelope or High Resolution Paper is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of the sheet or stains may form When the ratio of the height to the width differs from the image data a portion of the image may not be p...

Page 160: ...Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printing is checked on the Main tab you can confirm whether there will be no margin before printing 160 ...

Page 161: ...f the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged 161 ...

Page 162: ...de of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver 162 ...

Page 163: ...Note Selecting Scaled changes the printable area of the document 163 ...

Page 164: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following settings in the Page Layout Printin...

Page 165: ...er To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 165 ...

Page 166: ... Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of...

Page 167: ...pecifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbers by separating them with commas or by entering a hyphen between the page numbers Note You can also specify the print range by clicking the pages in the settings preview 5 Complete the setup Click O...

Page 168: ... select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster printing enlarges the document when printing it the print results may become coarse 168 ...

Page 169: ...age Setup tab 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the list 5 Set the margin width If necessary click Specify Margin and set the margin width and then cli...

Page 170: ...han Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout list Duplex Printing Manual and Stapling Side appear grayed out and are unavailable Note If the back side of the paper becomes smudged during duplex printing perform Bottom Plate Cleaning in the Canon IJ P...

Page 171: ... 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 is selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orient...

Page 172: ...Important When you execute envelope printing guide messages are displayed To hide the guide messages check the Do not show this message again check box To show the guide again click the View Printer Status button on the Maintenance tab and start the Canon IJ Status Monitor Then click Envelope Printing from Display Guide Message of the Option menu to enable the setting 172 ...

Page 173: ...hen printing a return postcard always set the paper size to Hagaki 2 200x148mm from your application software or the printer driver Do not fold the return postcard If a crease is formed the printer will not be able to feed the postcard properly and this condition will cause line shifts or a paper jam With return postcards borderless printing cannot be used 6 Set the print orientation To print the ...

Page 174: ... On the Option menu choose Display Guide Message and click Hagaki Printing to enable the setting When printing on media other than postcards load the media according to usage method of that media and click Start Printing 174 ...

Page 175: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 175 ...

Page 176: ...a formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from Start Setup Again on the setup CD ROM that came with your printer Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displayin...

Page 177: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 2 Right click the icon of your...

Page 178: ...appears as a button on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or reg...

Page 179: ...In such cases take the appropriate action as described 179 ...

Page 180: ...tment tab in the Manual Color Adjustment dialog box Since the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all divided print jobs If image data is not printed correctly display the Print O...

Page 181: ...ng If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 181 ...

Page 182: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 182 ...

Page 183: ...es either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a photo the photo paper and photo size generally used are set The Borderless Printi...

Page 184: ...ings cannot be deleted Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printing Uncheck this check box if you do not want to display a preview Additiona...

Page 185: ...t area and the amount of extension that are configured in other application software will be reversed vertically and horizontally Color Intensity Manual Adjustment Select when you set the Color Correction method and individual settings such as Cyan Magenta Yellow Brightness Intensity and Contrast etc Media Type Selects a type of printing paper Select a media type that matches the paper that is loa...

Page 186: ...over printing speed Standard Prints with average speed and quality Draft This setting is appropriate for test printing Paper Source Shows the source from which paper is supplied Rear Tray Paper is always supplied from the rear tray Copies Specifies the number of copies you want to print You can specify a value from 1 to 999 Important When the application software that you used to create the docume...

Page 187: ...ze setting Saves the paper size to the printing profile in Commonly Used Settings To apply the saved paper size when the printing profile is selected check this check box If this check box is unchecked the paper size is not saved and consequently the paper size setting is not applied when the printing profile is selected Instead the printer prints with the paper size specified with the application...

Page 188: ...rientation Setting the Number of Copies and Printing Order Execute Borderless Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards Displaying the Print Results Before Printing Setting Paper Dimensions Custom Size Printing a Color Document in Monochrome Specifying Color Correction Adjusting Color Balance Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting B...

Page 189: ...ype that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray Paper is always supplied from the rear tray Print Quality Selects your desired printing quality Select one of the following to set the print quality level that is appropriate for the purpose Importan...

Page 190: ...rast on the Color Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Grayscale Printing This function converts the data to monochrome data when printing your document Check this check box to print a color document in monochrome Preview before printing Shows w...

Page 191: ...y enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment changes the relative amount of ink of each color used which alters the total color balance of the document Use your application if you want to change the total color balance significantly Use the printer driver only if you want to adjust the color balance slightly Important When Grayscale Printing is chec...

Page 192: ... When Grayscale Printing is checked on the Main tab Cyan Magenta Yellow appear grayed out and are unavailable Intensity Contrast Prints a pattern that allows you to check the intensity contrast balance Printer Paper Size Selects the paper size to be used for pattern printing This setting is linked to Printer Paper Size on the Page Setup tab Note Depending on the paper size selected on the Page Set...

Page 193: ...and is unavailable Driver Matching With Canon Digital Photo Color you can print sRGB data with color tints that most people prefer ICM Adjusts the colors by using an ICC profile when printing Important If the application software is set so that ICM is disabled ICM is unavailable for Color Correction and the printer may not be able to print the image data properly None Disables color adjustment wit...

Page 194: ...o specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that application Portrait Prints the document so that its top and bottom positions are unchanged relative to the paper feed direction This is the default setting Lands...

Page 195: ...t the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are enlarged to extend slightly off the paper Thus printing can be performed without any margins border Use Am...

Page 196: ...unction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer analyzes the Orientation and Page Layout settings and automatically selects the best stapling margin position Check Stapling Side and select from the list to change it Specify Margin Opens the Specif...

Page 197: ...the environment Stamp and Background may not be available Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user defined paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Page Layout Printing dialog box This di...

Page 198: ...nt the words Note Depending on the environment this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guidelines for pasting together the pages into a poster Check this check box to print the cut lines Print page range Specifies the printing range Select All under normal circumstances Select Pages to specify a specific page or range N...

Page 199: ...ble Disable ICM required from the application software Disables the ICM function required from the application software When an application software uses Windows ICM to print data unexpected colors may be produced or the printing speed may decrease If these problems occur checking this check box may resolve the problems Important Uncheck this check box under normal circumstances This function does...

Page 200: ...rint the data Depending on the application software being used the image data may be cut off or may not be printed properly In such cases select On If you will not be using this function select Off Important When using this function the print quality may drop depending on the print data Unit of Print Data Processing Selects the processing unit of the print data to be sent to the printer Select Rec...

Page 201: ...overlapped by the document may be hidden Stamp first page only Selects whether the stamp is to be printed on the first page only or on all pages when the document has two or more pages Check the Stamp check box to enable this Check this check box to print a stamp on the first page only Background Background printing is a function that allows you to print an illustration or a similar object bitmap ...

Page 202: ...ing Size Selects the font size for the stamp text string Outline Selects a frame that encloses the stamp text string If a large font size is selected for Size characters may extend outside of the stamp border Color Select Color Shows the current color for the stamp To select a different color click Select Color to open the Color dialog box and select or create a color you wish to use as a stamp Wh...

Page 203: ...grees Negative values rotate the stamp clockwise Note Orientation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab Note Click Defaults to set the stamp position to Center and the orientation to 0 Save settings Tab The Save settings tab allows you to register a new stamp or delete an unnecessary stamp Title Enter the title to save the stamp you created Up...

Page 204: ...he intensity To print the background at the original bitmap intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intensity slider to the middle Save settings Tab The Save settings tab allows you to register a new background or delete an unnecessary background T...

Page 205: ...he printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be switched About dialog box When you click About the About dialog box is displayed This dialog box displays the version copyright and module list of the printer driver You can select the language to be...

Page 206: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 206 ...

Page 207: ...t occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses messages to display the printer status and the ink status During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displays the error content and instructions on h...

Page 208: ...ing operations Envelope Printing Displays guide messages when envelope printing starts To hide these guide messages select the Do not show this message again check box To display the guide messages again open the Option menu select Display Guide Message click Envelope Printing and enable this setting Hagaki Printing Displays guide messages before the printer begins hagaki printing To hide these gu...

Page 209: ...er maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright information 209 ...

Page 210: ...require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the MP Drivers Take the appropriate action as described on the screen 4 Complete the installation Click Complete Depending on the environment you are using a message prompting you to restart the computer may be displayed To complete the installation p...

Page 211: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 211 ...

Page 212: ...an connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Preparing for Wireless Direct Change settings below to prepare for Wireless Direct Printer s LAN settings Enabling Wireless Direct of Printer Settings of a device to connect Connecting the Device to the Printer Enabling Wireless Direct of Printer 1 Make...

Page 213: ...cted to the printer Note You can check the printer s password by printing the network setting information Printing Network Settings Depending on the device you are using entering the password is required to connect a device to the printer via wireless LAN Enter the password specified for the printer Printing Scanning with Wireless Direct Connect a device and the printer and start printing or scann...

Page 214: ...Copying Making Copies on Plain Paper Basics Switching Page Size between A4 and Letter Copying Using Smartphone or Tablet 214 ...

Page 215: ... the Stop button Remove the original on the platen glass after copying is complete Important Do not open the document cover or remove the original from the platen glass until scanning is completed While the printer is scanning the original the ON lamp keeps flashing Note The original is copied at the same magnification on plain paper with borders Print Quality For the print quality of copying you ...

Page 216: ...tween A4 and Letter 1 Make sure that the printer is turned on 2 Press the Setup button The Setup icon and 1 appear on the LCD 3 Press button until 17 appears on the LCD 4 Press Black button to select A4 or Color button to select Letter Note This setting is retained even if the printer is turned off 216 ...

Page 217: ...Scanning Scanning from Computer Windows Scanning Using Smartphone Tablet 217 ...

Page 218: ... Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 218 ...

Page 219: ...Scanning According to Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos 219 ...

Page 220: ... Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folders are as follows Windows 10 Windows 8 1 Documents folder Windows 7 My Documents folder To change folder see Settings Dialog Box Application Integration Scanned...

Page 221: ...Note To set the applications to integrate with see Settings Dialog Box 221 ...

Page 222: ... printed on white paper hand written text business cards and other unclear items Thin items Thick items 1 Make sure scanner or printer is turned on 2 Place items on platen Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click Cancel Use the Settings Auto Scan dialog box to set where to save the scanned images and to make adv...

Page 223: ...y the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog box Note Once settings are made in the Settings dialog box the same settings can be used for scanning from the next time In the Settings dialog box specify image processing settings such as slant correction and outline emphasis set the destination of the scanned images and more as needed When ...

Page 224: ...Gear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary depending on your scanner or printer 224 ...

Page 225: ...s Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameters to scan in a specific color tone Screens There are two modes Basic Mode and Advanced Mode Switch modes with the tabs on the upper right of the screen Note ScanGear starts in the last used mode Sett...

Page 226: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 226 ...

Page 227: ...ng from IJ Scan Utility 1 Start IJ Scan Utility For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main screen click ScanGear The ScanGear screen appears Starting from Application The procedure varies depending on the application For details see the application s manual 1 Start application 2 On applicati...

Page 228: ... view and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documents cannot be scanned correctly Documents smaller than 1 2 inches 3 cm square Photos that have been cut to irregular shapes Note Both sides of a two sided document can be scanned simultaneously on m...

Page 229: ...tant Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination Note Skip ahead to Step 7 if an ADF option is selected in Select Source 5 Set Output Size Output size options vary with the selected Destination 6 Adjust cropping frames scan areas as needed Adjust the size and position of the cropping frames on t...

Page 230: ...ion to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box Related Topic Basic Mode Tab 230 ...

Page 231: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 231 ...

Page 232: ...en scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Document Grayscale Scan documents in black and white Document Color ADF Simplex Scan documents from the ADF in color Document Grayscale ADF Simplex Scan documents from the ADF in black and white Documen...

Page 233: ...ype will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner calibration starts automatically Wait a while until the preview image appears Destination Select what you want to do with the scanned image Print Select this to print the scanned image on a printer Ima...

Page 234: ...ect an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Add Delete Displays the Add Delete the Output Size dialog box for specifying custom output sizes This option can be selected when Destination is Print or Image display In the ...

Page 235: ...ze Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Document Fix and Correct fading are available when Recommended is selected on the Color Settings tab of the Preferences dialog box Note Available functions vary by the document type selected in Select S...

Page 236: ...nces dialog box Perform Scan Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview settings Close Closes ScanGear scanner driver 2 Toolbar Adjust or rotate preview images The buttons displayed on the Toolbar vary by view In thumbnail view In whole image view Thumbnail Whole Image S...

Page 237: ...e displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Select All Cropping Frames Available when two or more cropping frames are specified Turns the cropping frames into thick broken lines and applies the settings to all of them Remove Cropping Frame Remove...

Page 238: ... thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings will not be applied Double click a frame to enlarge the image Click Frame Advance at the bottom of the screen to display the previous or next frame Double click the enlarged frame again to return it...

Page 239: ...me s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Scanning in Basic Mode 239 ...

Page 240: ...view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Output Settings Image Settings and Color Adjustment Buttons on the Advanced Mode tab and load it as required It is convenient to save a group of settings if you will be using it repeatedly You can also...

Page 241: ...corrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balance tone curve Zoom Zooms in on a frame or zooms in on the image in the area specified with a cropping frame scan area When zoomed in Zoom changes to Undo Click Undo to return the display to its non m...

Page 242: ...t the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if the total size of the scanned images exceeds a certain size In that case a warning message appears it is recommended that you reduce the total size To continue scan in whole image view Preferences Disp...

Page 243: ...ng the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again Rotate Right Rotates the preview image 90 degrees clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again ...

Page 244: ...of them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Opens this page 3 Preview Area This is where a trial image appears after you click Preview The results of image corrections color adjustments and other settings made in 1 Settings and Operation Buttons ...

Page 245: ...key Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will be scanned Note Create cropping frame s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cro...

Page 246: ...ng a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a network compatible model by connecting to a network scanning takes longer than usual Make sure that you have adequate disk space available when scanning large images at high resolutions For example at least 300 MB of free space is required to scan an A4 docu...

Page 247: ... high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then increase the operating system s virtual memory or reduce the image size resolution and retry Alternatively scan the image via IJ Scan Utility first then save and import it into the application 247 ...

Page 248: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 248 ...

Page 249: ...smaller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected Photos Postcards Business Cards and BD DVD CD Magazines Newspapers and Documents Single item Place the item face down on the platen with 0 4 inch 1 cm or more space between the edges diagonally striped area of the platen and the item Portions placed on the diagonally...

Page 250: ...dges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically 250 ...

Page 251: ...canning with IJ Scan Utility changes as well If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu and Setting Screen for your model from Home of the Online Manual for details 1 Check that IJ Network Scanner Selector EX is running If IJ Network Scanner Selector EX is running IJ Netwo...

Page 252: ...rk multiple model names appear In that case you can select one scanner per model 4 Click OK Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility using a scanner or printer connected to a network specify your scanner or printer with IJ Network Scanner Selector EX then follow the steps below to change the connection status between it and the computer 1 Start IJ Scan Utility 2 Selec...

Page 253: ...en reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved see Network Communication Problems 253 ...

Page 254: ...Scanning Using Smartphone Tablet Using PIXMA MAXIFY Cloud Link Printing Scanning with Wireless Direct 254 ...

Page 255: ...annot Install MP Drivers Windows An Error Occurs Message Support Code Appears Repairing Your Printer Frequently Asked Questions Examples of Problems Printer Does Not Work Printer Does Not Turn On Power Shuts Off By Itself LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Copying Printing Stops Printing Is Slow Ink Is Not Coming Out List of Support C...

Page 256: ...ory Defaults Cannot Set Correctly Installation Cannot Install MP Drivers Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating MP Drivers in Network Environment Windows Error or Message Appears An Error Occurs Message Support Code Appears List of Support Code for Error IJ Scan Utility Error Messages ScanGear Scanner Driver Error Messages Operation Proble...

Page 257: ...rinter Cannot Be Used After Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wireless LAN Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Conne...

Page 258: ...t Cannot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wireless LAN from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set for Printer Unknown Checking Network Information Restoring to Factory Defaults Printing Network Settings Default Network Settings Reconfiguration M...

Page 259: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 259 ...

Page 260: ...twork While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wireless LAN 260 ...

Page 261: ...us Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s Wireless LAN Settings Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment Cannot Find Printer on Check P...

Page 262: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the network devices are on turn th...

Page 263: ...ettings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If above does not solv...

Page 264: ...o allow wireless communication Make sure the icon is displayed on the LCD If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the printer If icon is displayed Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment 264 ...

Page 265: ...etween them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequ...

Page 266: ...anufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wireless router After connecting the printer to the wireless rout...

Page 267: ...Make sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Wind...

Page 268: ...g the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no message appears Cancel the setup and then set the security software to allow Canon software to access the network The file Setup exe or Setup64 exe in the win Driver DrvSetup folder on th...

Page 269: ...er see the instruction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wireless router note that different SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of SSID After checking ...

Page 270: ...r to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again 1 Unplug USB cable from printer and computer and connect it again 2 Make sure no printer operation is in progress and turn it off 3 Turn on printer Check3 If you cannot resolve problem follow procedure below to reinstall MP Drivers 1 Click Cancel 2 Click Back to Top on Setup ...

Page 271: ... to diagnose and repair the network status Download it from the web page Check4 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless router name SSID network key etc are identical with those of the wireless router To check the settings of the wireless router refer to the instruction manual provided with it or contact its manufactur...

Page 272: ... cause interference Place the wireless router as far away from interference sources as possible Check the signal strength on the LCD Indication of LCD Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Select the link below to download IJ Network Device Setup Utility and install it Checking Printer Connection Status Using IJ Network Device Setup Utility See b...

Page 273: ... using any programs that switch between network environments check their settings Some programs use a firewall by default If the problem is not resolved redo setup using the Setup CD ROM or from the web page 273 ...

Page 274: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 274 ...

Page 275: ... interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer settings or connection status see the instruction manual supplied with t...

Page 276: ...Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the wireless router and printer where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the compu...

Page 277: ...g the Setup CD ROM or from the web page Positioning Make sure there are no obstacles between the wireless router and the printer Cannot Communicate with Printer Using Wireless Direct Check1 Check the power status of printer and other devices smartphone or tablet Turn on the printer or devices If the power is already turned on turn it off and on again Check2 Check printer settings Make sure the Dir...

Page 278: ...es are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Print from a Computer Connected to the Network Check1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2 If MP Drivers are not installed install them Ins...

Page 279: ...twork Device Setup Utility Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Select the link below to download IJ Network Device Setup Util...

Page 280: ... The key length key format key to use one of 1 to 4 and authentication method must be the same for the wireless router the printer and your computer To communicate with a wireless router that uses automatically generated WEP keys you must set the printer to use the key generated by the wireless router entering it in hexadecimal format When the WEP Details screen appears after you click Search on t...

Page 281: ...r After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wireless router setting To check the wireless router setting see the instruction manual provided with the wireless router or contact its manufacturer Make sure the computer and the wireless router can communicate with each oth...

Page 282: ...e the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router 282 ...

Page 283: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 283 ...

Page 284: ...ur computer follow the instructions below 1 Select Command Prompt as shown below In Windows 10 right click Start button and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start screen select the Search charm and search for Command Prompt In Windows 7 click Start All Programs Accessories Command Prompt 2 Enter ipconfig all ...

Page 285: ... Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 If Request timed out appears communication is not taking place Checking Network Setting Information To check the printer s network settings information prin...

Page 286: ...rom a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults redo setup using the Setup CD ROM or from the web page Press the Setup button press the button until 13 appears on the LCD and then press the Black button or the Color button The network settings are initialized 286 ...

Page 287: ...Printing Problems Printing Does Not Start Ink Is Not Coming Out Ink Runs Out Fast Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory 287 ...

Page 288: ...If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Cannot Find Printer while Using Wireless LAN Note IJ Network Device Setup Utility allows you to diagnose a...

Page 289: ...er Then set Prevention of Print Data Loss to On in the dialog that appears Important Selecting On for Prevention of Print Data Loss may reduce print quality Check6 If printing from a computer restart the computer Restart the computer and try printing again 289 ...

Page 290: ...t the nozzle check pattern and examine the pattern Cleaning If problem is not resolved after performing print head cleaning twice Perform print head deep cleaning Deep Cleaning If problem is not resolved after performing print head deep cleaning Perform ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform it only when necessary Important If ink f...

Page 291: ...d yet the print head may be damaged Contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 291 ...

Page 292: ...Ink Runs Out Fast After you refill the ink tanks the printer takes in ink from the ink tanks and ink flows into the printer Ink may seem to run out fast due to this procedure 292 ...

Page 293: ...s than half of the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Typ...

Page 294: ...reign object Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Check7 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it se...

Page 295: ...quality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Making Copies on Plain Paper Printing from your computer Check the settings using the printer driver Basic Printing Setup Check2 Make sure appropriate print quality is selected see table above Select a print quality suited to the paper and to what you are printing If you n...

Page 296: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 296 ...

Page 297: ... print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly After performing the print head cleaning print the nozzle check pattern and examine the pattern Cleaning If problem is not resolved after performing print head cleaning twice Perform print head deep...

Page 298: ... up Refer to the instruction manual supplied with the paper for detailed information on the printable side When copying see also the sections below Check5 Is platen glass dirty Clean the platen glass Cleaning the Platen Glass and Document Cover Check6 Make sure original is properly loaded on platen glass Loading Originals Check7 Is original loaded with side to be copied facing down on platen glass...

Page 299: ...s properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly After performing the print head cleaning print the nozzle check pattern and examine the pattern Cleaning If problem is not resolved after performing print head cleaning twice Perf...

Page 300: ...d yet the print head may be damaged Contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 300 ...

Page 301: ...int results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer Adjusting Print Head Position Check3 Increase print quality and try printing again Increasing the print quality may improve the print result 301 ...

Page 302: ...efore loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded on the rear tray for a long time may cause the paper to curl In this case load the paper with the other side facing up It may resolve the problem Other Paper such as envelope If the paper corners curl more ...

Page 303: ...abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion following the procedure below 1 Make sure printer is turned on 2 Open printer driver setup window Opening Printer Driver s Setup Screen 3 Click Maintenance tab and Custom Settings 4 Select Prevent paper abr...

Page 304: ...s Check9 Is inside of printer dirty During duplex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct paper size Check10 Set longer ink drying time This allows the printed surface to dry preventing smudg...

Page 305: ...s Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larger t...

Page 306: ...Scanning Problems Windows Scanning Problems 306 ...

Page 307: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 307 ...

Page 308: ...ct the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer 308 ...

Page 309: ...ter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with IJ S...

Page 310: ...Mechanical Problems Printer Does Not Turn On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 310 ...

Page 311: ...Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 311 ...

Page 312: ...Press Black button The setting to shut off the power automatically is disabled To disable the setting from the computer Use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool 1 Open Canon IJ Printer Assistant Tool Maintenance tab Description 2 Select printer you are using from pul...

Page 313: ...vironment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sure the latest Hi Speed USB driver is ...

Page 314: ...er Important Connect the Type B terminal to the printer with the notched side facing LEFT For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 314 ...

Page 315: ...Installation and Download Problems Cannot Install MP Drivers Windows Updating MP Drivers in Network Environment Windows 315 ...

Page 316: ...7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with the Setup CD ROM install them from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from your computer and reinsert it Restart your computer If the icon st...

Page 317: ...tall the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers 317 ...

Page 318: ...structions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in the network Make sure the printer was found and install the MP Drivers following the on screen instructions Note The network settings on the printer are not affected so the printer can be used on the n...

Page 319: ...Errors and Messages An Error Occurs Message Support Code Appears 319 ...

Page 320: ... the message When an error occurs a message appears on the computer screen and an error code on the LCD For some errors a support code error number appears When a Support Code and a message are displayed on the computer screen When an error code appears The Alarm lamp lights up and an error code appears The ON lamp and Alarm lamp flash alternately and an error code appears 320 ...

Page 321: ...t Code Cause Action E02 1000 3442 3443 3444 3445 Printer is out of paper Printing one side is complete if you are per forming manual duplex printing If the printer is out of paper 1000 If you are performing manual duplex print ing Prepare to print the other side following the instructions on the computer screen E03 1300 Paper is jammed 1300 E04 1470 Cartridge is not installed properly 1470 321 ...

Page 322: ...olve the error If you are performing setup with WPS 1 Check the security settings and perform setup again 2 Perform setup using another setup meth od E32 Cannot find a wireless router during setup Press the printer s Black or Color button to re solve the error Perform wireless LAN setup again E33 Cannot connect because multiple wireless routers are connecting to the printer Press the printer s Bla...

Page 323: ...ot connect to network Press the printer s OK button to resolve the er ror Check the LAN connection and network set tings Connection may be successful after a while E46 Cannot connect to Internet Press the printer s OK button to resolve the er ror Check the wireless router settings E47 Cannot connect to server Press the printer s OK button to resolve the er ror and perform operations after a while ...

Page 324: ...ck or Color button to re solve the error Delete registered information of IJ Cloud Print ing Center and register the printer again E56 The online service is not available in your re gion Press the printer s Black or Color button to re solve the error Contact the provider for where the online serv ice is available E57 2900 Scanning print head alignment sheet failed 2900 E60 1640 The remaining ink l...

Page 325: ...937 6938 6940 6941 6942 6943 6944 6945 6946 P10 B202 B203 B204 B205 Printer error has occurred Turn off printer and unplug it Contact your nearest Canon service center to request a repair Note For details on how to resolve errors without Support Codes see Message Support Code Appears 325 ...

Page 326: ...ter is plugged in and turn it on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such ...

Page 327: ...printer is properly connected to computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could...

Page 328: ... appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automatically from the next time check box the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey To send the information automatically see Changes confirmation screen setting If you do not agree to participate in survey program Click Do not a...

Page 329: ...uired to perform a task If you are logged in on an account with administrator privileges follow the on screen instructions 2 Select Canon Inkjet Printer Scanner Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will appear at the time of the next survey If you select No the information will be sent automatically...

Page 330: ...ion in response Support Code Appears on Computer Screen 1000 to 1ZZZ 1000 1200 1300 1403 1430 1470 1471 1472 1473 1474 1475 1476 1640 1700 1701 1890 2000 to 2ZZZ 2900 2901 3000 to 3ZZZ 3439 3440 3441 3442 3443 3444 3445 3446 4000 to 4ZZZ 4103 495A 5000 to 5ZZZ 5011 5012 5050 5100 5200 5205 5206 5400 5700 5B00 5B01 6000 to 6ZZZ 6000 6800 6801 6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6...

Page 331: ...For paper jam support codes see also List of Support Code for Error Paper Jams 331 ...

Page 332: ...owing the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tray Paper Is Jammed inside Printer Cases other than above Other Cases 332 ...

Page 333: ...rn off the printer to remove it press the Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s Black or Color button The printer resumes printing Reprint the page you were printin...

Page 334: ...olve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 334 ...

Page 335: ...inting before you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch clear film A white belt B or tubes C If you soil or scratch these parts by touching them with paper or your hand it could damage the printer 3 Check if jammed paper is under cartridge holder If the jammed paper is under the cartridge holder move the cartridge holder to the far ...

Page 336: ...4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 336 ...

Page 337: ...ose the scanning unit cover hold it up once and then take it down gently All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the...

Page 338: ...Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 338 ...

Page 339: ...ay properly What to Do Take the corresponding actions below Load paper in the rear tray Align the paper guides with the both edges of the paper when you load paper in the rear tray After carrying out the above measures press the printer s Black or Color button Note To cancel printing press the printer s Stop button 339 ...

Page 340: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are refilling an ink tank 340 ...

Page 341: ...cartridges and reinstall them properly following the steps below This may resolve the error 1 Open the scanning unit cover 2 Open the right and left ink tank covers Important When removing cartridges always open the ink tank covers If the cartridges are removed without opening the ink tank covers an Ink Flush will be required that will consume a large amount of ink 3 Grab knob A on the cartridge l...

Page 342: ...lfunction Do not touch the gold terminal or print head nozzles on a cartridge The printer may not print properly if you touch them 4 Reinstall the cartridges properly Install the C color cartridge in the left holder and the B black cartridge in the right holder Important Insert the cartridge gently so that it does not hit the electrical contacts in the back of the cartridge holder 5 Close the cart...

Page 343: ...6 Press down both joint buttons 7 Close both ink tank covers 8 Close the scanning unit cover To close the scanning unit cover hold it up once and then take it down gently 343 ...

Page 344: ...he problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 344 ...

Page 345: ... is below the lower limit line the printer may consume a certain amount of ink to return to printable status and may also become damaged To continue printing press the printer s Black or Color button After this operation the remaining ink level notification function will not operate To reuse this function refill each color of ink to the upper limit line shown on the ink tank and press the printer ...

Page 346: ...ntact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 346 ...

Page 347: ... removed from the cartridge holder If the protective material or tape is still there remove it and close the scanning unit cover If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 347 ...

Page 348: ...Make sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For print head alignment load A4 or Letter sized plain paper Make sure the print head nozzle is not clogged Check the print head condition by printing the nozzle check pattern After checking the above start over auto print head alignment from the beginning If the error is still not res...

Page 349: ...ad print head alignment sheet on platen glass Place the printed side down and align the mark in the bottom right corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer s Black or Color button The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 349 ...

Page 350: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 350 ...

Page 351: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 351 ...

Page 352: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 352 ...

Page 353: ...ed properly Alternatively push the joint buttons until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to cartridge holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch these parts by touching them with paper or your hand...

Page 354: ...it back on If the ink tank is refilled because it runs out of ink perform Ink Flush From computer Cleaning the Print Heads From operation panel How to Do Ink Flush If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Yo...

Page 355: ... center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 355 ...

Page 356: ...r Error Paper Jams Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 356 ...

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