Canon FY8-13HW-000 Service Manual Download Page 108

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2000 2000 2000 2000

NM-PDL REV.0 JULY 2002

CHAPTER 5 TROUBLESHOOTING

5-7

Part and additional page references

CPU with cooling assembly, page 4-30

Token Ring; see document included with

optional kit

Front fan, page 4-37; Back panel fan, page

4-39

Power supply, page 4-40

Conditions to verify

CPU is:

• Present

• Well-seated

• Appears undamaged

The CPU cooling unit is:

• Well-aligned

• Firmly attached

If included in the system, the required board is:

• Present

• Installed in the correct slot
• Well-seated

• Appears undamaged

The network administrator can verify that the system

is:

• Installed on a working network

• Configured appropriately in Network Setup

Each fan is:

• Properly positioned (not backwards)

• Installed in the correct connector
• Fan, fan cable, cable connector, and mating connec-

tor appear undamaged

The power supply required is:

• Present
• Correctly installed

• Appears undamaged

Cable connectors are:

• Firmly connected

• Appear undamaged

• Installed in the correct devices

T05-102-03 Verifying the system

Chapter_05.p65

02/07/25, 11:30

Summary of Contents for FY8-13HW-000

Page 1: ...REVISION 0 FY8 13HW 000 COPYRIGHT 2002 CANON INC NM PDL REV 0 JULY 2002 PRINTED IN U S A IMPRIME AU U S A Network Multi PDL Printer Unit M2 imagePASS M2 JULY 2002 Cover P65 02 07 25 11 38 1 ...

Page 2: ... DIFFER SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER ANY QUESTIONS REGARDING INFORMATION CONTAINED HEREIN SHOULD BE DIRECTED TO THE COPIER SERVICE DEPARTMENT OF THE SALES COMPANY COPYRIGHT 2002 CANON INC Printed in U S A Imprimé au U S A CAUTION Use of this manual should be strictly supervised to avoid disclosure of confidential information Cover P65 0...

Page 3: ...ed to take before you install the unit Chapter 3 Connecting the iR M2 How to connect the iR M2 to the copier and the network and verify that the system is working correctly overview of the Control Panel Chapter 4 Service Procedures Removal and replacement procedures for iR M2 components system software installation Chapter 5 Troubleshooting Common problems and ways of correcting them startup error...

Page 4: ...ed activity light the display window LCD liquid crystal display and the buttons to the right of and below the display window The term system software refers to the software installed on the iR M2 hard disk drive The term 10BaseT is used throughout this manual to refer to 10BaseTX The term 100BaseT is used throughout this manual to refer to 100BaseTX Memo The note format highlights important messag...

Page 5: ... To Unpack the iR M2 2 6 3 2 Front and back panels 2 8 1 Installation 3 1 1 1 Preliminary Checkout 3 1 1 1 1 TO CONNECT POWER AND START THE iR M2 3 1 1 2 Connecting to the Copier 3 2 1 2 1 TO CONNECT TO THE COPIER 3 2 1 3 Verifying the Connection 3 3 1 3 1 Printing the Test Pages and Configuration page 3 3 1 4 Installing additional options 3 6 1 5 Connecting to the network 3 6 1 5 1 TO CONNECT A T...

Page 6: ...CE THE COPIER INTERFACE BOARD 4 18 4 User interface board 4 19 4 1 User interface board 4 19 4 1 1 TO REMOVE THE USER INTERFACE BOARD FROM THE FRONT PANEL 4 20 4 1 2 TO REPLACE THE USER INTERFACE BOARD IN THE FRONT PANEL 4 21 4 2 Motherboard 4 22 4 2 1 Removing the motherboard 4 22 4 2 2 TO REMOVE BOARDS AND CABLES FROM THE MOTHER BOARD 4 24 4 3 Replacing the motherboard 4 26 4 3 1 TO REPLACE THE ...

Page 7: ...king and Check of In cluded Items A 3 3 2 lnstall the Network Interface Adapter A 4 3 3 Preliminary Adjustment A 7 3 4 Installation A 8 CHAPTER 6 PARTS CATALOG 4 7 3 TO REMOVE THE CD ROM DRIVE FROM THE BRACKET 4 51 4 7 4 TO REPLACE THE CD ROM DRIVE IN THE BRACKET 4 52 4 8 Front panel components 4 53 1 2 2 Checking internal compo nents 5 4 1 2 3 Inspecting the system 5 5 1 3 Normal startup sequence...

Page 8: ...ever disturb the LAN by breaking or making a network connection altering termination installing or removing networking hardware or software or shutting down networked devices without the knowledge and express permission of the system or network administrator or the shop supervisor 3 Never assign an IP address in iR M2 Network Setup Only the network administrator should assign an IP address to a ne...

Page 9: ...p grounded at the same place as the antistatic mat If that is not possible Attach a grounding strap to your wrist Attach the other end to a good ground When you unpack the iR M2 from the carton for the first time touch a metal area of the copier to discharge the static on your body Before you remove the access panel and handle internal components touch a metal part of the iR M2 Leave new electroni...

Page 11: ...on iR M2 supported devices Spool print jobs and select a printing priority for each job Users can control spooled print jobs sent to the iR M2 with remote user software running on networked PC and Mac OS computers Print files in gray scale and black and white Use 136 resident fonts 126 Adobe Type 1 PostScript and 10 TrueType plus two Adobe Multiple Master fonts used for font substitution when prin...

Page 12: ...therboard includes a 866MHz CPU that controls the image data transfer to and from the copier interface board and runs the interpreter The interpreter rasterizes the page description file and then compresses the image pattern into memory using compression tech nology The interpreter sends compressed raster data through the image frame buffer memory to the copier interface board The copier interface...

Page 13: ... Networked computers Motherboard Power supply External Devices Copier iR M2 3 3 5 12V DC AC power Network interface Memory Interpreter Copier Print I O Control PCI Memory Controller BIOS Speaker Reset Copier interface board PCI Bus IDE interface User interface board Hard disk drive CPU CD ROM drive Chapter_01 P65 02 07 23 13 18 3 ...

Page 14: ... a network Printing over a network allows users to print documents directly from applications in which they were created In addition the iR M2 offers an efficient way to print files that have been saved as PostScript Encapsulated PostScript EPS Portable Document Format PDF or Tagged Image File Format TIFF These files can be downloaded directly to the iR M2 using Fiery Downloader one of the remote ...

Page 15: ...OS only fonts installed on the iR M2 126 Adobe Type 1 and 10 TrueType Fiery Downloader Enables the user to print PostScript EPS PDF and TIFF files directly to the iR M2 without opening the application in which they were created Fiery Downloader also enables the user to manage the printer fonts installed on the iR M2 Fiery Spooler Mac OS only Enables the user to view the order and priority of print...

Page 16: ... 6 5 Fiery WebTools The iR M2 can support Internet or intranet access with Fiery WebTools which include Status WebSpooler WebLink and WebSetup For more information on Fiery WebTools see the user documentation Fiery WebSetup is supported on Windows computers only Chapter_01 P65 02 07 23 13 18 6 ...

Page 18: ...uence described in this chapter is designed to make your job as easy as possible Installation problems are easier to avoid and diagnose if you proceed from the component to the system level and verify functionality at each stage F02 100 01 on page 2 2 outlines the recommended installation procedure for connecting the iR M2 to the copier Because the iR M2 is a node on the customer s computer networ...

Page 19: ...page3 2 Print a Test Page and Conguration Page page 3 4 Verify network operation without the iR M2 connected Network administrator installs user software on networked computers that print to the iR M2 see Getting Started Network administrator connects the iR M2 to the network and veries the connection see page 3 6 and the Conguration Guide Network administrator congures Setup options see the Congu...

Page 20: ...near the copier for the iR M2 Make sure that there is space for the iR M2 Allow enough space at the back panel for the cables to route easily and at the side panel so that the iR M2 does not interfere with use of or service to the copier such as clearing a paper jam You may need to move the copier out from the wall so that its interface connectors are accessible F02 201 01 Does the copier require ...

Page 21: ...utlet This can result in the iR M2 be ing turned off accidentally 2 3 Network What is the network cable and connection type Unshielded twisted pair 10BaseT 100BaseT Optional Token Ring shielded twisted pair or unshielded twisted pair Is the network connection ready and tested for iR M2 installation To verify that the network is functioning before you attach the iR M2 Ask the network administrator ...

Page 22: ...n place before the date scheduled for the iR M2 installa tion The network administrator should have a networked computer available during the installation The appropriate software should already be installed Documentation for the networked computer and the network operating software should be available The network administrator should install the user software shipped with the iR M2 user documenta...

Page 23: ...ser software user documentation and system soft ware CD System software is for service use only 3 Give the media package to the customer or the network administrator Let the customer or network administrator know that in order to take full advantage of the iR M2 the user software must be installed on computers that will print to the iR M2 4 Set aside the remaining components from the top container...

Page 24: ...REV 0 JULY 2002 CHAPTER 2 PREPARING FOR INSTALLATION 2 7 rial number printed on the back of the iR M2 F02 301 01 Contents of iR M2 shipping box iR M2 Power cable Copier interface cable Media pack Network Interface Adapter Chapter_02 P65 02 07 25 11 50 7 ...

Page 25: ...k panels Activity light Line selection buttons Up button Down button Menu button Front panel Jewel CD ROM drive Drive door First Fourth USB ports not used Keyboard not used 10 100BaseT Power switch Power connector Monitor not used Serial port not used Parallel port not used Mouse not used Copier interface board Empty slot reserved for Token Ring option Empty slot Empty slot Empty slot Back panel f...

Page 27: ... supply auto matically senses the correct voltage 4 Allow startup to proceed without interruption while you watch the iR M2 Control Panel Do not press any buttons on the Control Panel 5 Wait for the iR M2 to reach the Idle screen to confirm that the iR M2 is operating prop erly When the iR M2 reaches the Idle screen you are ready shut down and connect the net work and copier interface cables Setup...

Page 28: ...nter face port on the copier 1 2 1 TO CONNECT TO THE COPIER 1 Power off the copier Check with the network administrator or supervisor before powering off the copier 2 Connect one end of the copier interface cable to the interface connector on the copier and the other end of the cable to the iR M2 copier interface connector see F03 102 01 below F03 102 01 Copier interface connection Copier interfac...

Page 29: ...and service After you install the iR M2 and before any default settings are changed you can obtain a record of the defaults by printing the Configuration page After you make the physical connection to the network the network administrator can customize Setup options according to the network and user environment Using the Configuration page as a guide can help speed up this process For more informa...

Page 30: ...he right of Print Pages and then select PCL Test Page The iR M2 sends the PCL Test Page to the copier 5 Examine the quality of the Test Pages The Test Pages confirm that the iR M2 is functional and that the connection between the iR M2 and the copier is good When you examine the Test Pages keep in mind that All patches should be visible even though they may be very faint in the 5 and 2 range Each ...

Page 31: ...e copier is not in use and that the Info screen on the iR M2 Control Panel reads Idle 3 At the Idle screen press the Menu button once see Using the Control Panel on page 3 8 The Functions menu appears 4 Press the line selection button to the right of Print Pages and then select Configuration page The iR M2 sends the Configuration page to the copier and displays the RIP and Print status screens so ...

Page 32: ...that the system is operating properly Checking the installation at each stage makes it easier to pinpoint the cause of problems should they occur 1 5 Connecting to the network The iR M2 has an external 10BaseT 100BaseT Ethernet network connector for a twisted pair cable see F03 105 01 For additional network information see the Configuration Guide F03 105 01 iR M2 network connector Token Ring compa...

Page 33: ...eT 3 Configure Setup options It is the network administrator s responsibility to configure Setup according to the net work and user environment Refer the network administrator to the Configuration Guide for Setup information 4 After configuring Setup options verify the network connection Once the network connection has been made and the iR M2 has the correct Setup con figuration the iR M2 should b...

Page 34: ...nel to access and monitor different func tions The current status of the iR M2 and Setup information are displayed in the iR M2 display window Activity can be monitored in the display window and functions of the iR M2 such as printing a Test Page and installing or updating system software can be controlled using the buttons on the Control Panel F03 201 01 The iR M2 Control Panel Activity light Lin...

Page 35: ...hing green The iR M2 is processing or printing a job No light The iR M2 is powered off 2 1 2 Buttons Line selection buttons Use the four line selection buttons on the right side of the Control Panel to select the command displayed on the corre sponding line of the display window A special character appears in the display window next to a button when it is available Up and down button Use these but...

Page 36: ...the Menu button cycles between the Info screen and the Functions menu The bottom line of the screen displays the name of the current screen with the icon for that screen highlighted Icons for other active screens are also displayed but are not high lighted The screens display the following information F03 201 02 Control Panel screens during printing If an error occurs the Alert screen is displayed...

Page 37: ...rently printing User name The name of the user who sent the job that is currently being processed Copies Total The number of copies of the current page that have been printed so far and the total number of copies of this page that were requested RIP Status When the iR M2 is processing a job the RIP Status screen is acti vated This screen displays the following Cancel Job Press the top line selecti...

Page 38: ...include Idle Initializing Busy Processing or Printing Number of MB The space in megabytes available on the HDD Version The system software version running on the iR M2 Functions Menu The Functions screen is also always active but it appears in the dis play window only when the user has pressed the Menu button to se lect it Use the Up and Down buttons to scroll through the list of menu command opti...

Page 39: ...tion is also listed server name date and time printed and compression information Configuration Prints the current server and device configuration This includes in formation about all current Setup settings and the Ethernet address of the iR M2 The Configuration page also provides version infor mation for the BIOS chip and information on any options installed in the iR M2 Job Log Prints the log of...

Page 40: ...etwork and printing environment Typically it is the network administrator s responsibility to configure Setup according to the network and user environment Setup is required the first time the iR M2 is powered on and after system software is installed For a list of options and detailed descriptions of each Setup option see the Configuration Guide Chapter_03 p65 02 07 23 13 20 14 ...

Page 41: ...UT DOWN THE iR M2 Always verify that the iR M2 is not being used before you begin the fol lowing procedure to power off the iR M2 1 Make sure that the iR M2 Info screen reads Idle When Printing or Ripping appears on the Control Panel the iR M2 is currently process ing a job Idle appears in the Info screen when the iR M2 is finished processing the job 2 At the Idle screen press the Menu button once...

Page 42: ...e iR M2 is already on make sure it is not receiving processing or printing a docu ment When Printing or Ripping appears on the iR M2 Control Panel the iR M2 is currently processing a print job Wait until the job is complete and Idle appears in the Info screen 2 Press the Menu button once select Shut Down from the Functions menu and then select Reboot System Allow the system to shut down and reboot...

Page 44: ...used throughout this chapter to mean reinstallation of existing components Install new components only when necessary If you determine that a component you have re moved is not faulty make sure to reinstall it back in the system When performing the service procedures described in this chapter follow the precautions listed in Precautions on page xiii Memo The tools required to service the system ar...

Page 45: ... interface board 4 CD ROM drive 5 CD ROM drive bracket 6 CD ROM drive ribbon cable 7 HDD ribbon cable 8 Front fan 9 Board guide 10 Board gude retainer 11 HDD hard disk drive 12 Power supply 13 Chassis 14 Back panel fan 15 Motherboard 16 CPU 17 CPU heatsink and fan 18 DIMM 19 Copier interface board 20 Access panel 21 Side panel 8 1 4 6 3 5 7 9 18 15 14 12 11 21 2 20 17 19 16 13 10 ...

Page 46: ...R M2 Always verify that the iR M2 is not being used before you shut it down 1 Make sure that the Info screen reads Idle When Printing or Ripping appears on the Control Panel the iR M2 is currently process ing a job Idle appears in the Info screen when the iR M2 is finished processing the job 2 At the Idle screen press the Menu button once to display the Functions menu 3 Scroll to select Shut Down ...

Page 47: ...el 2 Position the iR M2 so that it is resting on its side on a flat anti static surface see F04 201 01 3 Bend the hooks out from the slots on the bottom of the chassis to release the side panel from the chassis F04 201 01 Removing the side panel 4 Lift up the bottom edge of the side panel and then slide it away from the chassis Hook Slot Hook Slot Bottom of chassis Bottom edge of side panel Side p...

Page 48: ...e access panel toward the back panel to disengage the hooks from the chassis and then lift the access panel off of the chassis see F04 201 02 Press on the front edge of the access panel as you slide the panel F04 201 02 Removing the access panel The internal components are now accessible Screws Access panel Screws Back panel Hook 1 of 3 Front edge Chapter_04 p65 02 07 25 11 28 5 ...

Page 49: ...d back panel view USB ports not used Motherboard connectors PCI1 Copier interface board PCI2 Empty reserved for Token Ring option PCI3 Empty reserved for parallel in option PCI4 Empty PCI5 Empty PCI6 Not used Back panel view Side view Power supply CD ROM drive Hard disk drive Motherboard Keyboard not used 10 100BaseT Power switch Power connector Monitor not used Serial port not used Parallel port ...

Page 50: ... in its normal operating position 4 Inside the chassis bend the top tabs inward to release them from the chassis 5 nside the chassis bend the bottom tabs outward to release them from the chassis 6 Pull the front panel away from the chassis Take care when pulling the front panel away from the chassis as the UIB cable is still connected to the user interface board on the front panel 7 Disconnect the...

Page 51: ...rface board When you connect the cable make sure to snap the levers together to ensure that the connector is securely fastened 3 Position the front panel so that the tabs enter the slots in the front of the chassis and then press the front panel against the chassis until it snaps into place Memo If you replaced the front panel make sure you transfer the jewel from the original front panel onto the...

Page 52: ...onnectors Press down firmly on the boards to make sure each one is securely installed The standard board configuration includes the following from top to bottom Connector PCI1 Copier interface board Connector PCI2 Empty reserved for Token Ring option Connector PCI3 Empty reserved for parallel in option Connector PCI4 Empty Connector PCI5 Empty Connector PCI6 Not used 4 Inspect ribbon cables to see...

Page 53: ...t shown Cable key From To 1 HDD ribbon cable Motherboard PIDE HDD Primary IDE connector 2 CD ROM drive ribbon cable Motherboard SIDE CD ROM drive Secondary IDE connector 3 UIB ribbon cable UIB connector on the User interface bord in front motherboard JP20 panel F04 301 01 Ribbon cable connections 3 2 1 3 Chapter_04 p65 02 07 25 11 28 10 ...

Page 54: ...rd disk drive b 20 pin connector Motherboard c 4 pin connector CD ROM drive 2 Front fan cable Front fan Fan connnector on motherboard FAN3 3 CPU fan cable CPU fan Fan connector on the motherboard FAN1 4 Back panel fan cable Fan back panel Fan connector on the motherboard FAN2 F04 301 02 Power cable connections 3 1b 1c 1a 4 2 Back panel fan CPU fan Front fan HDD Power supply cable origin Chapter_04...

Page 55: ...ease a DIMM push outward on the levers on each side of the DIMM F04 302 01 Releasing the DIMM levers 3 Slide the DIMM straight out of the socket 4 To replace a DIMM gently slide the DIMM straight into the socket and close the levers at each side to lock it into place Make sure that the levers close securely around the ends of the DIMM and that each DIMM is fully seated in its socket If you removed...

Page 56: ...t the hooks on the bottom edge of the access panel into the slots in the chassis and then lower the access panel onto the chassis see F04 303 01 Be careful not to damage any ribbon cables fold the ribbon cables inside the chassis be fore replacing the access panel 5 Press on the back edge of the access panel and slide it until the mounting holes are aligned with the holes on the chassis The two ta...

Page 57: ...nto the slots on the bottom of the chassis Memo Do not leave the access panel off after servicing An airflow channel is cre ated by the panel and the fans Leaving the iR M2 open could reduce the operational life expectancy of internal components F04 303 02 Replacing the side panel 9 Connect any cables removed during service to the back of the iR M2 Groove on top edge of side panel 1 of3 Hook 1 of ...

Page 58: ...inuing See Chapter 5 Troubleshooting for more information F04 303 03 iR M2 connection verification steps Check the Setup options See the Conguration Guide Power up and check startup See To connect power and start the iR M2 on page 3 1 Connect the iR M2 to the copier See Connecting to the copier on page 3 2 Connect the iR M2 to the network See Connecting to the network on page 3 6 and the Congurati...

Page 59: ...ving and replacing boards This section includes procedures for removing and replacing the following boards Copier interface board User interface board Motherboard For information on installing option boards see the separate installation instructions pro vided with those boards Chapter_04 p65 02 07 25 11 28 16 ...

Page 60: ...nterface between the iR M2 and the copier The copier interface board is installed in connector PCI1 on the motherboard and occu pies one back panel slot The board s interface connector at slot 2 on the back panel con nects to a cable that attaches to the copier F04 305 01Copier interface board To connector PCI1 on the motherboard Copier interface connector Chapter_04 p65 02 07 25 11 28 17 ...

Page 61: ...PCI1 Grasp the board at the front and back edge and gently pull the board straight out of its motherboard connector 5 Place the board in an antistatic bag 3 5 2 TO REPLACE THE COPIER INTERFACE BOARD 1 Reseat the copier interface board in connector PCI1 on the motherboard The component side of the board should be facing down toward the power supply The copier interface board connector is keyed to f...

Page 62: ...line selection buttons Up and Down buttons Menu button The UIB cable routes from a connector on the back of the user interface board to a con nector on the motherboard Memo Spare user interface boards are shipped as part of the complete front panel assembly See page 4 8 for how to replace the complete front panel assem bly F04 401 01 Diagram of the user interface board back and front Back Front Di...

Page 63: ...tor free Avoid pulling on the cable itself F04 401 02 Detail of ribbon cable connector 4 Push gently outward on the snap tabs that secure the user interface board to the inside of the front panel until the edges of the board are released from the tabs 5 Lift up slightly on the bottom edge of the board and slide the board out from under the top guides on the front panel see F04 401 03 Be careful no...

Page 64: ...ton pads on the front of the board line up with the buttons installed in the front panel 2 Push the board down into the front panel until the snap tabs hook over the edges of the board 3 Attach the UIB cable to connector J3 on the user interface board Make sure the connector levers close securely around the cable connector 4 Replace the front panel see F04 202 01 on page 4 7 5 Reassemble the iR M2...

Page 65: ...s installed on the motherboard Power supply All cables connected to the motherboard these include the power cable front fan cable back panel fan cable HDD ribbon cable CD ROM drive ribbon cable and UIB cable This section also includes information on the following Replacing or adding the DIMM Replacing the CPU Replacing the battery Jumper configuration Replacing the BIOS chip 1 Power off and open t...

Page 66: ...Empty PCI3 reserved for parallel port option 9 Empty PCI4 10 Empty PCI5 11 Empty PCI6 12 UIB cable connector JP20 13 Battery BT1 14 BIOS chip U13 15 Front fan cable connector FAN3 16 SIDE cable connector CD ROM drive 17 PIDE cable connector HDD 18 DIMM socket J2 19 DIMM socket J1 20 DIMM socket J3 21 20 pin power supply connector J14 22 CPU fan cable connector CPU FAN FAN1 23 CPU heatsink and CPU ...

Page 67: ...ption is present Remove any other option boards that may be installed in remaining connectors on the motherboard 3 Remove the following cables as described below Front fan cable from motherboard connector FAN3 Back panel fan cable from motherboard connector FAN2 Power cable from the 20 pin motherboard connector J14 HDD ribbon cable from motherboard connector PIDE Primary IDE CD ROM drive ribbon ca...

Page 68: ...pposite the back panel connectors to remove the motherboard from the chassis see F04 402 02 on page 4 25 Two snap top standoffs on the base of the chassis also help to hold the motherboard in place Gently pull up on the motherboard to release it from the standoffs Make sure the back panel connectors on the motherboard clear the chassis as you re move the board Avoid handling contacts and using exc...

Page 69: ...ut outs in the back of the chassis see F04 402 02 on page 4 25 2 Align the mounting holes on the motherboard with the snap top standoffs located in the base of the chassis see F04 402 02 on page 4 25 and then gently push the motherboard down to secure it to the chassis 3 Insert the five motherboard mounting screws that attach the motherboard to the chassis 4 If you are installing a new motherboard...

Page 70: ... connector J14 Connect the back panel fan cable to motherboard connector FAN2 Connect the front fan cable to motherboard connector FAN3 4 Replace the following boards in their motherboard connectors Copier interface board in motherboard connector PCI1 see page 4 18 Optional Token Ring board in motherboard connector PCI2 if this option is present Optional parallel I F adapter in motherboard connect...

Page 71: ...attery on the motherboard Before performing any of these procedures shut down and open the iR M2 see page 4 3 and page 4 4 4 3 4 DIMM The motherboard has thee DIMM sockets J1 J2 J3 The iR M2 ships with 128MB of memory installed as follows J1 Empty J2 128MB DIMM J3 Empty F04 403 01 Motherboard DIMM sockets Approved DIMMs are available from your service representative J1 J3 J2 Chapter_04 p65 02 07 2...

Page 72: ...ress the DIMM straight down into the socket so that the levers lock the DIMM into place The DIMM fit in the socket only one way The two notches on the bottom of the DIMM should line up with the notches in the socket Make sure that the levers close securely around the ends of the DIMM and that each DIMM is fully seated in its socket 4 Reassemble the iR M2 see page 4 13 and verify its functionality ...

Page 73: ...d Before removing the CPU from its socket disconnect the CPU fan cable from the motherboard and detach the CPU cooling assembly from the CPU socket The CPU cooling assembly consists of a fan a heatsink and a heatsink clip F04 404 02 CPU cooling assembly Follow standard ESD precautions while handling the motherboard and all components Heatsink clip CPU fan Heatsink Chapter_04 p65 02 07 25 11 28 30 ...

Page 74: ...nting post You may need to use a flathead screwdriver to carefully bend the clip until it is free from the rear mounting post Be careful not to damage the clip the motherboard the CPU or the CPU socket when removing the heatsink clip Remove the CPU cooling assembly from the CPU socket F04 404 03 Removing the CPU cooling assembly CPU socket Rear mounting post CPU heatsink Front mounting post Lockin...

Page 75: ...he CPU into the socket Make sure you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket see F04 404 04 3 Lower the socket lever to secure the CPU F04 404 04 Replacing a CPU 4 At the base of the heatsink remove the protective backing if any covering the thermal compound If you are moving the original CPU and heatsink to a new motherboard first completely remove any thermal com...

Page 76: ... on the cable is securely connected to the motherboard 7 Reassemble the iR M2 see page 4 13 and verify its functionality see the connection verification steps described on page 4 15 Align the notch on the bottom of the heatsink so that it is di rectly over the rear mounting post on the CPU socket Place the heatsink on the CPU so that the thermal com pound on the heatsink step completely covers the...

Page 77: ...ionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat teri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren VAROITUS Paristo voi räjähtää los se on virheellisesti asennettu Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Benytt sa...

Page 78: ...r is in stalled on pins 1 and 2 during normal operation JP2 Flash BIOS write protect Jumper is installed on pins 1 and 2 This setting should not be changed JP3 LAN Enable Disable Jumper is installed on pins 1 and 2 This setting should not be changed JP13 Speaker connector Jumper installed on pins 3 and 4 This setting should not be changed JP38 LAN Double EEPROM Jumper installed on pins 1 and 2 Thi...

Page 79: ... socket mount from the motherboard 3 To replace the BIOS chip insert it into the socket so that the flat corner of the chip lines up with the flat corner of the socket Note The BIOS chip is keyed to fit the socket only one way F04 404 07 Diagram of BIOS chip socket 4 Reassemble the iR M2 and verify its functionality see the connection verification steps described on page 4 15 Flat corner Chapter_0...

Page 80: ...nel fan 4 5 1 Front fan The front fan circulates air inside the iR M2 in order to cool integrated circuits within the system a TO REMOVE THE FRONT FAN 1 Shut down and open the iR M2 see page 4 3 and page 4 4 2 Remove the front Panel see page 4 7 3 Remove the fan cable from motherboard connector FAN3 4 Remove and set aside the two screws that attach the board guide to the chassis see F04 102 01 on ...

Page 81: ...onnector FAN3 F04 405 01 Replacing the front fan 2 Install the fan on the board guide using the two screws and washers if present you re moved earlier 3 Hook the board guide with front fan attached into the chassis 4 Attach the board guide to the chassis using the two screws you removed earlier 5 Connect the fan cable to motherboard connector FAN3 6 Replace the front panel see page 4 8 7 Reassembl...

Page 82: ...stem by blowing air from inside the system out of the back of the iR M2 a TO REMOVE THE BACK PANEL FAN 1 Shut down and open the iR M2 see page 4 3 and page 4 4 2 Remove the fan cable from motherboard connector FAN2 3 Remove and set aside the four snap rivets that attach the fan to the chassis F04 405 02 Removing the back panel fan 4 Remove the fan from the chassis Chapter_04 p65 02 07 25 11 28 39 ...

Page 83: ...ets you removed earlier 3 Connect the fan cable to the motherboard connector FAN2 see F04 405 02 on page 4 38 4 Reassemble the iR M2 see page 4 13 and verify its functionality see the connection verification steps described on page 4 15 5 Make sure the fan vent on the back panel is emitting air If the fan vent is not emitting air the fan is oriented incorrectly 4 5 3 Power Supply The fan cooled 20...

Page 84: ...wer connectors T04 405 01 iR M2 power connectors Connector Pins Color Voltage 1 2 11 Green 3 3V 3 5 7 13 15 16 17 Black GND 18 White 5V 4 6 19 20 Red 5V 10 Yellow 12V 12 Blue 12V 14 not connected 8 Supply Power ok Input pin no voltage to check 9 Red 5VSB 1 Yellow 12V 2 Black Common 3 Black Common 4 Red 5V 1 Yellow 12V 2 Black Common 3 Black Common 4 Red 5V 4 pin CD ROM drive 20 pin Motherboard 4 p...

Page 85: ...r cable from the HDD 4 Remove the ribbon cable from the CD ROM drive 5 Remove the 4 pin power cable from the CD ROM drive If cables are routed through the cable clamps make sure to carefully re move them 6 While supporting the power supply remove the screw from the bottom of the chassis and the two screws from the back panel that attach the power supply to the chassis Set the screws aside so you c...

Page 86: ... chassis If you are installing a new power supply make sure to use the screws that came with the new one to attach the power supply to the chassis 3 Place the power cables in the cable clamps that are attached to the inside of the chassis see F04 301 02 on page 4 11 4 Connect the 4 pin power cable to the CD ROM drive 5 Connect the ribbon cable to the CD ROM drive 6 Connect the 4 pin power cable to...

Page 87: ...ped without system software installed 4 6 1 Proper handling Improper handling can damage the HDD Handle the HDD with extreme care Use proper ESD practices when grounding yourself and the iR M2 Keep magnets and magnetic sensitive objects away from the HDD Do not remove the screws on top of the HDD Loosening these screws voids the war ranty Never drop jar bump or put pressure on the HDD Handle the H...

Page 88: ...ng the HDD with a new one you will need The appropriate system software and documentation for the iR M2 you are servicing A compatible version of the user software for the networked computers that will be printing to the iR M2 HDD stores system software and a backup of the system software Front panel Back panel Motherboard Chapter_04 p65 02 07 25 11 28 45 ...

Page 89: ...e 4 7 4 Remove the 4 pin power supply cable from the HDD 5 Remove the HDD ribbon cable from the HDD by pulling the connector not the cable straight out from the HDD 6 Remove three of the four screws that attach the HDD to the chassis see F04 406 02 7 While supporting the HDD remove the fourth screw F04 406 02 Removing the HDD 8 Remove the HDD from the chassis and place it in an antistatic bag Do n...

Page 90: ...n each side of the HDD and tighten them Make sure you use the same screws you removed earlier 4 Connect the HDD ribbon cable to the HDD Make sure to connect the longer end with the blue connector of the HDD ribbon cable to the HDD Also make sure not to switch the CD ROM and HDD ribbon cables The CD ROM ribbon cable has 40 wires the HDD rib bon cable has 80 wires 5 Connect the 4 pin power supply ca...

Page 91: ...APTER 4 SERVICE PROCEDURE 4 48 4 7 CD ROM drive The CD ROM drive is mounted in a bracket that attaches to the inside of the chassis The CD ROM drive is used to install system software onto the HDD F04 407 01 iR M2 CD ROM drive CD ROM drive Chapter_04 p65 02 07 25 11 28 48 ...

Page 92: ...OM drive 4 Remove the 4 pin power supply cable from the CD ROM drive 5 While supporting the CD ROM drive and bracket assembly remove the screw on the bottom of the chassis and the two screws on the front of the chassis that attach the bracket to the chassis see F04 407 02 Set the screws aside so you can replace them later F04 407 02 Removing replacing the CD ROM drive and bracket 6 Lift the bracke...

Page 93: ...e bottom see F04 407 02 on page 4 49 2 Replace the three screws that attach the bracket to the chassis 3 Connect the 4 pin power supply cable to the CD ROM drive 4 Connect the CD ROM drive ribbon cable to the CD ROM drive The connectors are keyed to fit only one way 5 Replace the front panel see page 4 8 6 Reassemble the iR M2 see page 4 13 and verify its functionality see the connection verificat...

Page 94: ...dapter to the CD ROM drive and then remove the connector adapter from the CD ROM drive see F04 407 03 Make sure to pull the connector adapter straight out from the CD ROM drive Do not twist the connector adapter while removing it 2 Remove the four screws that attach the CD ROM drive to the bracket and slide the drive out the front of the bracket Make sure not to damage the EMI gasketing around the...

Page 95: ...t to damage the EMI gasketing around the edge of the bracket as you slide the CD ROM drive into place 2 Replace the four screws that attach the CD ROM drive to the bracket see F04 407 03 3 Position the connector adapter over the back of the CD ROM drive and press it into place The connector on the adapter is keyed to fit on the CD ROM drive only one way 4 Replace the two screws that attach the con...

Page 96: ...holds a jewel the user interface board and buttons This section describes replacing the jewel and buttons on the front panel For information on replacing the user in terface board see page 4 19 F04 408 01 Front panel jewel and buttons Jewel Line selection buttons Up button Down button Menu button Activity light Chapter_04 p65 02 07 25 11 29 53 ...

Page 97: ... the upper tabs The lower tabs fit into the lower slots 4 Replace the front panel see page 4 8 5 Reassemble the iR M2 see page 4 13 4 8 2 Buttons The Control Panel buttons are located in cutouts in the front panel and are designed to fit only one way When correctly positioned the buttons make contact with the button pads on the front of the user interface board and provide users with manual status...

Page 98: ...ed fonts will need to be reinstalled by the network administrator using Fiery Downloader To determine which additional fonts were downloaded to the iR M2 print the Font List before you install the system software and again after you complete the system soft ware installation Any fonts not listed after installation will need to be reinstalled For more information see the Job Management Guide Config...

Page 99: ... currently installed on the HDD These include the original fonts that came installed on the iR M2 plus any additional fonts that the customer may have installed All fonts are deleted when you install sys tem software The network administrator can use Fiery Downloader to reinstall cus tomer supplied fonts after system software reinstalls the original fonts To determine which customer supplied fonts...

Page 100: ...d then close the CD ROM drive drawer The system shuts down and reboots automatically Wait as messages appear indicating that the system is rebooting Do not push any buttons during this time and ignore the message Press any button to enter config mode that appears on the Control Panel while the system reboots 8 When the Select Language screen appears scroll to the appropriate language and then sele...

Page 102: ... F05 101 01 Troubleshooting the system This chapter does not attempt to provide troubleshooting information for attached com puters such as PCs or Mac OS computers for copiers or for extensive networks You should refer problems in these areas to the appropriate service departments and network administra tors When performing the service procedures described in this chapter follow the precautions li...

Page 103: ...after you have done the quick checks of the external and internal connections this section goes on to provide a comprehensive list of internal and external checks that may help you fix the problem Checking external connections on page 5 3 This section describes the quick checks you can do to make sure the problem is not caused by a loose connection at the back of the iR M2 Checking internal compon...

Page 104: ...the wall power outlet The power switch on the back panel of the iR M2 is in the on position The LED on the network connector is blinking to indicate network activity F05 102 01 Back panel of the iR M2 If all the connectors are properly in place and the power is on proceed to the next stage of troubleshooting USB ports not used Keyboard not used 10 100BaseT Power switch Power connector Monitor not ...

Page 105: ...NTERNAL COMPONENTS 1 Shut down and open the iR M2 page 4 3 and page 4 4 2 Before you touch any components inside the iR M2 attach a grounding strap to your wrist and discharge any static electricity on your body by touching a metal part of the iR M2 3 Inspect the inside of the iR M2 see page 4 9 Make sure no foreign materials have been dropped into the chassis Look for obviously loose boards and r...

Page 106: ...tion s given for the condition Part and additional page references Back panel external connectors chassis fans and power switch page 5 3 Front panel page 4 7 CD ROM drive page 4 48 Conditions to verify When problem occurs verify that Power switch is on Power cable is connected properly into the power outlet Chassis fans are operating Network link activity LED on RJ 45 connector is blinking All ext...

Page 107: ...herboard including components and traces ap pears undamaged and no foreign objects are evident CPU is present well seated and appears undam aged CPU cooling unit is well aligned and firmly at tached Each fan required including fan cable is well posi tioned not upside down installed in the correct connector and appears undamaged Boards required on the motherboard are present well seated and in the ...

Page 108: ...luded in the system the required board is Present Installed in the correct slot Well seated Appears undamaged The network administrator can verify that the system is Installed on a working network Configured appropriately in Network Setup Each fan is Properly positioned not backwards Installed in the correct connector Fan fan cable cable connector and mating connec tor appear undamaged The power s...

Page 109: ...alled Appears undamaged Jumpered as the primary master according to la bel HDD ribbon cable is Present Firmly connected in the motherboard s PIDE Primary IDE connector Appears undamaged The CD ROM drive required is Present Correctly installed Well seated Appears undamaged CD ROM drive ribbon cable is connected to motherboard SIDE Secondary IDE connector Activity LED lights on power up T05 102 04 V...

Page 110: ...face cable page 3 2 CD ROM drive ribbon cable page 4 10 Power cable page 2 7 Conditions to verify Each cable required Is present Is installed in the correct connector Is well seated Appears undamaged including connectors HDD ribbon cable is Present Firmly connected in the motherboard s PIDE Primary IDE connector Appears undamaged T05 102 05 Verifying the system Chapter_05 p65 02 07 25 11 30 9 ...

Page 111: ... to reach the Idle screen If the system hangs or data is missing during the startup sequence note the screen displayed and then check F05 103 02 on page 5 10 for the possible problems and suggested actions Code in motherboard BIOS tests initializes and congures areas on the motherboard System software on the HDD completes startup process Backlighting Power on or Reboot Version of UIB firmware is d...

Page 112: ...messages or conditions refer to T05 103 01 to 09 on page 5 12 Use the table to locate the problem or symptom you want to fix read about the possible causes and then perform the suggested actions to solve the problem If replacing a component does not correct the problem make sure you install the old com ponent back in the iR M2 Chapter_05 p65 02 07 25 11 30 11 ...

Page 113: ... panel to make sure air is coming out the back of the system If the air is not coming out the back and the drives are not receiving power the motherboard is faulty and the motherboard will need to be re placed see page 4 26 5 If you have verified that the power supply and the motherboard are func tioning properly you may need to replace the front panel containing the user interface board see page ...

Page 114: ...4 32 3 If the problem persists you may need to replace the motherboard see page 4 26 Replace the front panel assembly con taining the user interface board see page 4 7 Replace the front panel assembly con taining the user interface board see page 4 7 1 Check again all cables and connec tions 2 If the problem persists check for miss ing or faulty DIMM and reseat the DIMM to remove any oxidation on ...

Page 115: ... infor mation Each HDD is configured cor rectly at the factory and should not be changed 2 Check that the HDD ribbon cable is connected to the motherboard PIDE Primary IDE connector 3 Check that the CD ROM ribbon cable is connected to the motherboard SIDE Secondary IDE connector 4 If the problem persists replace the motherboard see page 4 26 1 Check again all cables and connec tions 2 Check for a ...

Page 116: ...nnec tions 5 If the problem persists reinstall system software see page 4 56 Corrupt system software may cause the system to hang at this screen 6 If the problem still persists replace the HDD see page 4 47 If replacing the HDD does not correct the problem install the old HDD back in the system 7 If the problem persists verify CPU and CPU fan connection If the prob lem persists you may need to rep...

Page 117: ...e mechanical pin hole on the CD ROM drive to force the drive tray to open 2 If the problem persists check the cable connections to the CD ROM see page 4 9 3 Check CD ROM ribbon cable connec tions to the motherboard 4 If the problem persists you may need to replace the CD ROM see page 4 48 5 If the problem persists you may need to replace the motherboard see page 4 26 1 Check again all cables and c...

Page 118: ... a problem with the net work 5 If the problem persists reinstall sys tem software see page 4 56 Corrupt system software may cause the system to hang 6 If the rest of the network is function ing properly and the problem persists replace the motherboard see page 4 26 Possible cause Possibly one of the follow ing Network cable or connec tion is faulty Network is faulty System software is cor rupted E...

Page 119: ...e net work administrator change the default in iR M2 Network Setup 4 If the problem persists make sure that the network administrator has checked other devices on the network If other devices are not functioning there could be a problem with the net work 5 If the problem persists reinstall system software see page 4 56 Corrupt system software may cause the system to hang 6 If the rest of the netwo...

Page 120: ...board see page 4 18 5 If the problem persists you may need to service the copier Make sure Print to PostScript Error in Setup is set to Yes Check for error mes sages on the iR M2 output 1 Try printing a job from a different ap plication to determine if the problem is associated with a particular applica tion 2 Make sure the connection between the iR M2 and the workstation is working by downloading...

Page 121: ...ftware may cause the system to hang at this screen 1 Power off the iR M2 reseat the DIMM to remove any oxidation on the con nector see page 4 28 2 Verify memory amount on the Con figuration Page 3 If the problem persists after replacing the DIMM you may need to replace the motherboard see page 4 26 1 Print a iR M2 Test Page see page 5 22 2 If the quality of the iR M2 Test Page is good the error co...

Page 122: ...ators net work adapter boards and network drivers Activated the network and used it to communicate with other printers Checked the corrective actions listed in the Printing Guide Confirm that the applicable network settings in Setup such as AppleTalk zone IP ad dress Subnet mask and Gateway address match the settings used in the network EPS file generation is not completely standardized among appl...

Page 123: ...ne selection button to the right of Print Pages and then select PS Test Page The iR M2 sends the PS Test Page to the copier 4 Press the line selection button to the right of Print Pages and then select PCL Test Page The iR M2 sends the PCL Test Page to the copier 5 Examine the quality of the Test Pages The Test Pages confirm that the iR M2 is functional and that the connection between the iR M2 an...

Page 125: ...IGHT 2002 CANON INC 2000 2000 2000 2000 NM PDL REV 0 JULY 2002 CHAPTER 6 PARTS CATALOG 6 1 A A 20 23 22 14 15 10 12 5 2 18 19 17 16 8 11 9 13 6 7 1 21 21 21 3 4 24 F06 100 01 Chapter_06 p65 02 07 25 11 30 1 ...

Page 126: ...MB 45029852 6 FE1 5753 000 1 CPU UNIT 45029699 7 FE1 5754 000 1 COOLING KIT 45022143 8 FE1 5481 000 1 HDD 20GB 45019796 9 FE1 5755 000 1 FAN FRONT 45029702 10 FE1 5741 000 1 FAN BACK PANEL 45029654 11 FE1 5748 000 1 CD ROM DRIVE UNIT 45029653 12 FE1 5740 000 1 POWER SUPPLY 45029651 13 FE1 5745 000 1 COVER LEFT 45029667 14 FE1 5746 000 1 COVER RIGHT 45029668 15 FE1 5744 000 1 COVER TOP 45029666 16 ...

Page 127: ...563 000 1 POWER CORD 120V 45023607 FE1 5564 000 1 POWER CORD 230V 45023608 FE1 5565 000 1 POWER CORD 230V 45023609 22 FE1 5751 000 1 CD ROM MEDIAPACK US 45028515 FE1 5752 000 1 CD ROM MEDIAPACK EUR 45028516 23 FE1 5750 000 1 CD ROM SYSTEM S W 45028519 24 FY9 2039 000 IC REMOVING TOOL FIGURE KEY NO PART NUMBER R A N K Q T Y DESCRIPTION EFI PARTS NUMBER REMARKS Chapter_06 p65 02 07 25 11 30 3 ...

Page 129: ...000 NM PDL REV 0 JULY 2002 CHAPTER 6 PARTS CATALOG 6 5 101 NPN RF TOKEN RING Board TB84 1 FE1 5625 020 1 TOKEN RING PCB ASS Y 45022862 FIGURE KEY NO PART NUMBER R A N K Q T Y DESCRIPTION EFI PARTS NUMBER REMARKS Chapter_06 p65 02 07 25 11 30 5 ...

Page 131: ...tivity 20GB hard disk drive standard Built in CD ROM drive 1 2 Networking and connectivity Supports AppleTalk TCP IP and IPX protocols simultaneously Supports EtherTalk Phase 2 RJ 45 connector that supports 10 100BaseT twisted pair network connectivity Supports Token Ring 1 3 User software A complete description of user software is provided in Getting Started For optimal per formance current versi...

Page 132: ...tion to the special tools set No Special tool Tool No Shape Rank Remarks 1 Wrist strap CK 0534 000 A 2 IC removing tool FY9 2039 000 B T0A 200 01 See Memo Memo A Each service person is expected to carry one B Each group of five service persons is expected to carry one C Each workshop is expected to carry one Appendix p65 02 07 25 11 31 2 ...

Page 133: ...tallation Procedure 3 1 Unpacking and Check of Included Items Unpack the shipping box and check to make sure that none of the following is missing F0A 301 01 1 Main unit 2 Power cable 3 Media Pack 4 Cross Ethernet cable 5 Network Interface Adapter 1 2 4 5 3 Appendix p65 02 07 25 11 31 3 ...

Page 134: ...DL REV 0 JULY 2002 APPENDIX A 4 3 2 lnstall the Network Interface Adapter 1 Turn off the main power switch 2 Remove the screws 1 10 and re move the rear cover 2 F0A 302 01 3 Remove the interface cable 1 F0A 302 02 1 1 2 1 Appendix p65 02 07 25 11 31 4 ...

Page 135: ...000 2000 2000 NM PDL REV 0 JULY 2002 APPENDIX A 5 4 Remove the screws 1 2 and remove the rear right cover 2 F0A 302 03 5 Remove the screws 1 4 and pull the main controller box 2 out F0A 302 04 1 2 1 1 1 Appendix p65 02 07 25 11 31 5 ...

Page 136: ...screws for attaching the blanking plate 1 2 2 Make sure that the connector is inserted properly F0A 302 06 8 Push the main controller box pulled out in Procedure 5 in and fix it with screws 4 9 Attach the rear right cover removed in Procedure 3 10 Attach the interface cable removed in Procedure 2 11 Attach the rear cover removed in Proce dure 1 2 1 1 2 Appendix p65 02 07 25 11 31 6 ...

Page 137: ...nt 1 Turn a connected device ON 2 Check to make sure that the version of COPIER DISPLAY VERSION MN CONT in Service Mode is 62 04 or later If the version is earlier than 62 04 upgrade MN CONT using Service Sup port Tool 3 Set 4 to COPIER OPTION INT FACE IMG CONT in Service mode Appendix p65 02 07 25 11 31 7 ...

Page 138: ...s Ethernet cable 1 to the RJ45 connector on which a copier mark is engraved at the back of the main unit F0A 304 01 2 Connect the other side of the cross Ethernet cable 1 which is connected to the main unit in the procedure 1 to the RJ45 connector of the connected de vice F0A 304 02 1 1 Appendix p65 02 07 25 11 31 8 ...

Page 139: ... sequence to store data Server Setup Network Setup Printer Setup For instance when you select settings for Server Setup the screen will appear at the end asking you whether you want to store the changes Selecting Yes will store the settings in question 9 Select Exit Setup from the Setup menu The machine will re start automatically 10 If you set up the DNS setup in Network Setup turn Off and On a c...

Page 140: ...Y 2002 PRINTED IN U S A IMPRIME AU U S A Prepared by Office Imaging Products System Quality Assurance Center CANON INC Printed in U S A REVISION 0 JULY 2002 35338 5 1 Hakusan 7 chome Toride shi Ibaraki 302 8501 Japan Cover P65 02 07 25 11 38 3 ...

Page 141: ...PRINTED IN U S A IMPRIME AU U S A 0702AB0 00 0 This publication is printed on 100 recycled paper Cover P65 02 07 25 11 38 4 ...

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