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55

Routine Maintenance

Routine Maintenance

Maintenance Menus

The table below shows the available maintenance menus when you press [Maintenance].

Replacing a FINE Cartridge

If there is no improvement with the quality of printing following such maintenance as FINE Cartridge
Cleaning, the FINE Cartridge is probably empty. Replace the empty FINE Cartridge with a new one.
When replacing a FINE Cartridge, check the model number very carefully.
The machine will not print properly if the wrong FINE Cartridge is used, or installed incorrectly.

Knowing When to Replace a FINE Cartridge

z

When Ink is Low

When the ink level is low, the Ink Lamp lights up. In this state the FAX will receive documents to
memory (up to 30 transactions or 120 pages (FAX-JX200/JX201: 60 pages)) to prevent the
information contained in the FAX from being lost if the ink runs out completely. You need to print
out received faxes manually from the <MEMORY REFERENCE> menu.
After printing, delete unnecessary faxes from the memory. For more details, see “Documents
Stored in Memory” on page 35.

z

When Ink is Empty

When the ink is almost empty, the Ink Lamp blinks. When this occurs it may not be possible to
clearly print received faxes from memory. Replace the FINE Cartridge with new one. For more
details, see “Replacing a FINE Cartridge” on page 57.
Printing will resume as soon as the FINE Cartridge is replaced.

Menus

CS CLEANING (see page 62)
NOZZLE CHECK (see page 58)
CLEANING (see page 59)
DEEP CLEANING (see page 59)
ALIGN PRINT HEAD (see page 60)
HEAD ALIGN VALUE (see page 60)
ROLLER CLEANING (see page 63)
BOTTOM CLEANING (see page 63)

PG-40 Black

PG-50 Black

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Summary of Contents for FAX-JX300

Page 1: ...AX JX500 JX300 only 37 Settings and Activity Reports 48 Routine Maintenance 55 Troubleshooting 65 Specifications 78 Appendix 79 QT5 0860 V01 XXXXXXXX CANON INC 2007 PRINTED IN THAILAND The following FINE Cartridges are compatible with this machine For details on FINE Cartridge replacement refer to Replacing A FINE Cartridge in this guide ...

Page 2: ...ERGY STAR Program As an ENERGY STAR Partner Canon Inc has determined that this product meets the ENERGY STAR guidelines for efficiency IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 Do not use this product near water for example near a bath...

Page 3: ...ble so be sure to print out and delete unnecessary faxes from the memory z Deleting Messages from the Memory Answering machine messages are also stored in the machine s memory Again delete unnecessary messages to free up memory for new messages z Clearing Documents and Paper Jams In the unlikely event that your machine jams you will need to remove the jammed paper See Printing a Document in Memory...

Page 4: ...the topic of the previous sentence or paragraph default A setting that remains in effect unless you change it document The original sheet s of paper you send receive or copy with your fax menu A list of settings from which you select an item to set up or change A menu has a title which appears on the LCD and buttons Used to select an item in a menu Press to select the next item and press to select...

Page 5: ...lly unplug the machine and use a dry cloth to wipe off any dust or dirt collected on the plug and the power outlet If the machine is placed at a location exposed to a lot of dust smoke or high humidity the dust collected on the plug absorbs moisture and may cause insulation failure and fire If you hear thunder disconnect the power supply of the machine and refrain from using it Leaving the machine...

Page 6: ...e any object on the machine Do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of the machine If any foreign object metal or liquid fall into the machine unplug the power cord and call for service Do not transport or store the machine on a slant vertically or upside down as the ink may leak and damage the machine FINE Cartridge For sa...

Page 7: ...ing Your Machine Main Components and Their Functions 1 Document Cover 2 Paper Support 3 Multi Purpose Tray 4 Document Tray 5 Document Guide 6 Paper Guide 7 Handset 8 Operation Panel 9 Printer Cover 10 Cartridge Holder 1 3 4 5 6 7 8 9 2 10 ...

Page 8: ...ed see page 13 9 see page 41 10 Redial see page 22 11 TAM Lamp see page 38 12 TAM see page 38 13 Delete see page 41 14 Play see page 41 15 One Touch Speed Dialing button see page 12 16 Pause see page 22 17 Space see page 8 18 Clear see page 9 19 Hook see page 18 20 Start Copy 21 Directory see page 21 22 Stop 23 Tone see page 8 page 22 24 Numeric buttons see page 8 2 1 3 4 5 6 7 8 9 10 11 17 15 18 ...

Page 9: ...tion Panel except for ON OFF to restore the display Important z Always press ON OFF before disconnecting the power cord This ensures the FINE Cartridge is covered to prevent it from drying out z If the machine is not used for an extended period of time we recommend making copies or performing FINE Cartridge cleaning about once every month to prevent degradation of the FINE Cartridge z The FINE Car...

Page 10: ...ns to enter characters z Press repeatedly until the character you want appears z To enter a character that is under the same button as the previous entry 1 Press then press the same numeric button z To enter a space 1 Press or press Space Note After 120 seconds of no operation panel input the fax returns to standby mode and any unregistered changes are lost Button Uppercase Letter Lowercase Letter...

Page 11: ...sing your fax make sure it is set for the telephone line type of your telephone system If you are unsure of your telephone line type check with your local telephone company 1 Press Menu 2 Use or to select DATA REGSTRATION then press Start Copy twice The LCD displays DATE TIME 3 Use or to select TEL LINE TYPE then press Start Copy The LCD displays TOUCH TONE 4 Use or to select the telephone line ty...

Page 12: ...select FAX or TEL to be displayed in front of the number See FAX TEL No MARK on page 49 C Your name D Displays the name of the destination when sending from one touch or coded speed dialing E Page number Entering the Date and Time 1 Press Menu 2 Use or to select DATA REGSTRATION then press Start Copy three times 3 Use the numeric buttons to enter the date and time in 24 hour format Enter only the ...

Page 13: ... Summer Time Some countries adopt the daylight saving time summer time system that shifts the clock time forward or back at certain periods of the year You can set your machine to automatically change the time by registering the day and time that daylight saving time summer time begins and ends 1 Press Menu 2 Use or to select DATA REGSTRATION then press Start Copy 3 Use or to select SYSTEM SETTING...

Page 14: ...Speed Dialing Numbers and Names One touch speed dialing allows you to dial a number by pressing a single button Before you can use one touch speed dialing you must register the receiving number with your fax You can also register the name of the party the name appears on the printout of the one touch speed dialing list 1 Press Menu 2 Use or to select TEL REGISTRATION then press Start Copy The LCD ...

Page 15: ...IAL 3 Use or to select CODED SPEED DIAL then press Start Copy The LCD displays 00 4 Use or to select the two digit code 00 99 under which you want to register the number then press Start Copy twice If a number is already registered under this coded speed dialing code the number is displayed on the LCD Select or enter the two digit code 00 59 for the FAX JX200 JX201 models 5 Enter the party s numbe...

Page 16: ...t will not feed into the fax so that you can then load the copy into the Document Tray z Scanned Area The actual area scanned by the fax is shown below z Size You can load documents larger than 105 mm wide and 105 mm long The maximum size of document that can be loaded is 216 mm wide by 400 mm long Note If you use documents smaller than A4 size align the document with the left Document Guide Wrink...

Page 17: ... folds staples or damaged edges Look at the label on the package to see if the paper has a preferred side for printing Printable Area The shaded area below shows the printable area of A4 size paper Be sure to print within this area Loading Documents and Paper 1 Open the Document Cover 1 and extend the Paper Support 2 to support the paper Note Be sure to test paper before purchasing large quantitie...

Page 18: ...eep z To avoid feeding problems make sure the document meets the document requirements see page 14 Note z For a multipage document the pages are fed one by one from the top of the stack z Wait until all pages of your document have been scanned before starting a new job z Make sure you follow the procedure to load documents into the Document Tray If the document is not loaded into the Document Tray...

Page 19: ... the number of copies up to 99 using the numeric buttons then press Start Copy To make a correction to the number of copies press Clear and re enter the number To stop copying anytime press Stop If the document does not eject press Start Copy for a few seconds then the fax will feed out the document See Jams in the Document Tray on page 65 z COPY STANDARD COPY FINE COPY DRAFT 10 pages Note z The n...

Page 20: ... Hook and dial the receiving party s fax number Use one of the dialing methods described in this chapter Note z If paper jams see Troubleshooting on page 65 z You can send up to 20 A4 size 10 legal size pages at a time based on the Canon FAX Standard Chart No 1 standard resolution You cannot add pages while the fax is sending z The fax stores the document temporally in memory when sending a docume...

Page 21: ...he contrast your fax uses to send or copy documents according to how light or dark your document is 1 Press Menu 2 Use or to select DATA REGSTRATION then press Start Copy twice The LCD displays DATE TIME Note z If you pressed Hook in step 2 you need to pick up the Handset when a person answers the phone z The fax will beep if the Handset is not hang up properly Make sure the Handset is seated prop...

Page 22: ...eed dialing see page 13 1 Load the document face up into the Document Tray See Loading Documents and Paper on page 15 You can set the scanning resolution and the contrast see page 19 2 Press the one touch speed dialing button under which the number you wish to fax is registered or Press Coded and enter the appropriate two digit coded speed dialing code The registered name and number appear If you ...

Page 23: ... digits and the names for coded speed dialing numbers are prefixed with an asterisk and two digits z When you reach the last name and number registered for the letter group you will return to the first name and number in the group z If the LCD does not change after you press or this means only one name and number is registered for the button you just pressed z Press Redial to switch between the na...

Page 24: ...h to tone dialing If you pressed Hook in step 1 and wish to talk to the other party lift the handset 4 Use the Numeric buttons to enter the numbers requested by the information service 5 When you have finished using the service press Hook or hang up the handset Long Distance Dialing When you register a long distance number you may have to insert a pause within or after the number For long distance...

Page 25: ...When automatic redialing is in use the LCD displays AUTO REDIAL while it is waiting to redial z Canceling Automatic Redialing 1 Press Stop z Setting the Options for Automatic Redialing You can set the following options for automatic redialing z Whether or not the fax redials automatically z The number of times the fax attempts to redial z The time interval between redialing attempts 1 Press Menu 2...

Page 26: ...st see page 19 2 Press Menu 3 Use or to select FAX OPTIONS then press Start Copy 4 Use or to select DELAYED TX then press Start Copy 5 Enter the desired sending time in 24 hour clock format using the numeric buttons z Precede single digits with a zero z Press Clear if you need to re enter the time z You can also use or to move the cursor 6 Press Start Copy 7 Enter the receiving party s fax number ...

Page 27: ...y 3 Use or to select DELETE DOCUMENT then press Start Copy 4 Use or to select the transaction number TX RX NO of the document you want to delete then press Start Copy The LCD displays YES NO z If the LCD does not change after you press or this means only one transaction is stored in memory z If you are unsure of the transaction number TX RX NO print the DOC MEMORY LIST see page 35 5 Press to delet...

Page 28: ...cument Tray See Loading Documents and Paper on page 15 You can set the scanning resolution and contrast see page 19 2 Dial the receiving party s fax numbers as you need You can also press Redial to redial the last number dialed with the numeric buttons 3 Press Start Copy z The fax reads the document into memory and begins sending z To cancel a transmission press Stop during dialing or transmission...

Page 29: ...FaxAbility service New Zealand see page 30 MANUAL MODE Rings for every call regardless of whether the call is a fax call or a voice call For a fax call you have to manually activate reception of the fax see page 29 ANS MACHINE MODE Receives documents automatically and routes voice calls to the answering machine Connect an answering machine to your fax see page 29 For the FAX JX500 JX300 models set...

Page 30: ...l TEL RING TIME setting z Set whether the fax switches to receive mode after the ring time set in TEL RING TIME has elapsed DEFAULT ACTION setting 1 Press Menu 2 Use or to select DATA REGSTRATION then press Start Copy The LCD displays USER SETTINGS 3 Use or to select RX SETTINGS then press Start Copy The LCD displays ECM RX 4 Use or to select FAX TEL AUTO SW then press Start Copy The LCD displays ...

Page 31: ... the remote receiving ID on the extension phone and hang up z The fax begins receiving the document If you hear a slow beep tone Someone is trying to send you a document z Press Start Copy and replace the Handset z If the extension phone is located away from your fax dial 25 the remote receiving ID on the extension phone and hang up z The fax begins receiving the document Receiving Documents with ...

Page 32: ... triple ring ringing tone The ringing tone depends on your switchboard 1 Press Receive Mode Resolution to select NET SWITCH See Setting the Receive Mode on page 28 The fax returns to standby mode Three short rings short short short at regular intervals Operation for Network Switch System The procedures for using the network switch system are almost the same as when using the fax over a normal tele...

Page 33: ...normal telephone line When you receive calls however the fax will respond slightly differently as described below When you hear the telephone call ring pattern Pick up the Handset and talk normally If you hear a slow beep it means the call is from a fax machine trying to send a document Press Start Copy to receive the document If you do not pick up the Handset the fax continues to ring until the o...

Page 34: ...performing another task or encounters a problem when receiving a document it automatically stores the unprinted pages in memory and the LCD displays REC D IN MEMORY as well as one or more messages For an explanation of the message s and details on the action to take see page 76 Polling to Receive Documents The polling feature allows you to request a document to be faxed to you from another fax mac...

Page 35: ...steps below 4 Press Start Copy 5 Use or to select the type of CALL REJECTION setting FAX JX500 JX300 only you want then press Start Copy You can select from the followings z ANONYMOUS The fax rejects calls from any callers who have blocked their phone fax number from the Caller ID service z SELECTIVE The fax rejects calls from specific phone fax numbers you place in REJECTED NUMBER list z OUT OF A...

Page 36: ...select the number of REJECTED NUMBER list 00 09 under which you want to register the phone fax number then press Start Copy 10 Enter the phone fax number using the numeric buttons then press Start Copy 11 To assign additional numbers repeat the procedure from step 8 To finish press Menu then press Start Copy 12 Use or to select PLAY MESSAGE or DISCONNECT then press Start Copy z PLAY MESSAGE The ca...

Page 37: ...e or to select the transaction number TX RX NO of the document you want to print then press Start Copy The LCD toggles between 1ST PAGE ONLY and YES NO If you are unsure of the transaction number TX RX NO print a list of documents in memory see page 35 5 Press to print the first page only or press to print all pages of the document The fax prints the document Printing All Unprinted Documents in Me...

Page 38: ...ry z If you are unsure of the transaction number TX RX NO print a list of documents in memory see page 35 5 Press to delete the document If you want to keep the document in memory press 6 To continue deleting other documents in memory repeat the procedure from step 4 To finish press Stop Deleting All Printed Documents from Memory 1 Press Menu 2 Use or to select MEMORY REFERENCE then press Start Co...

Page 39: ...nd then continuing on to steps 4 to 7 4 Use or to select RECORD then press Start Copy The LCD displays LIFT HANDSET 5 Pick up the Handset Press Start Copy and speak into the Handset to record your outgoing message The remaining recording seconds is displayed on the LCD 6 Press Stop when recording is finished The LCD displays REPLACE HANDSET Note You cannot receive documents while you are recording...

Page 40: ...e Note z NO OGM is displayed on the LCD when no outgoing message has been recorded You must record an outgoing message before you can set TAM MODE see page 37 z A maximum of 55 messages including an outgoing message alternative message voice memos Fax Tel message and forwarding message with a total maximum recording time of 30 minutes can be recorded You can set a maximum recording time of 240 sec...

Page 41: ...VER Setting TOLL SAVER allows you to check whether you have any new messages when you call from a remote location When TOLL SAVER is set to ON and there are new messages the fax will answer after the second ring If there are no new messages the fax will ring five times before answering 1 Press Menu 2 Use or to select DATA REGSTRATION then press Start Copy The LCD displays USER SETTINGS 3 Use or to...

Page 42: ... to select MSG REGISTRATION then press Start Copy 3 Use or to select VOICE MEMO then press Start Copy 4 Use or to select RECORD then press Start Copy The LCD displays LIFT HANDSET 5 Pick up the Handset Press Start Copy and speak into the Handset to record your voice memo The remaining recording seconds is displayed on the LCD 6 Press Stop when recording is finished The LCD displays REPLACE HANDSET...

Page 43: ...ssage was recorded the number of telephone messages and the number of the message being played ICM No are displayed whenever a message is played Follow the procedures below to delete all messages 1 Press Delete The LCD displays YES NO 2 Press to delete all messages z A voice memo is not deleted see page 41 z If you decide not to delete all messages press Note You cannot delete the OUTGOING MESSAGE...

Page 44: ...plays PASSWORD XXXX The default setting is 1234 5 Use the numeric buttons to enter a four digit PIN as your password then press Start Copy 6 Press Stop Registration ends and the fax returns to standby mode Using Remote Control 1 Call home 2 The outgoing message will be played 3 Press while the outgoing message is playing Enter your password when you hear the beeps indicating that you should enter ...

Page 45: ...ote command the call will be disconnected z The remote control features can be used even when the fax is set to a mode other than TAM MODE z In FAX ONLY MODE the outgoing message will not be played Press when the call is connected z In Fax Tel mode FAX TEL AUTO SW press while the Fax Tel message is playing If you have not recorded a Fax Tel message press when the call is connected z When the fax i...

Page 46: ...Description Play ICM Repeat Skip Stop playback Delete Delete all ICM Record voice memo End recording Play voice memo Repeat Stop playback Delete voice memo Record outgoing message End recording Record alternative outgoing message End recording Record forwarding message End recording Record FAX TEL message End recording Play outgoing message Repeat Stop playback Play alternative outgoing message Re...

Page 47: ...e forwarding number then press Start Copy A maximum of 40 digits can be entered 7 Press Stop Setting ends and the fax returns to standby mode Setting the Number of Redial Times 1 Follow steps 1 to 4 on page 45 2 Use or to select ON then press Start Copy The LCD displays FWD TEL NUMBER 3 Use or to select AUTO REDIAL then press Start Copy The LCD displays ON 4 Use or to select ON then press Start Co...

Page 48: ...TTINGS is set to ON telephone messages recorded when the fax is set to TAM MODE will be automatically forwarded to a registered forwarding number 1 A call is received at the forwarding number 2 When you answer the phone you will hear your forwarding message 3 Press while the forwarding message is playing If you have not set a forwarding message press when you hear the tone 4 Enter your password wh...

Page 49: ...he forwarding number is busy or the phone is unattended If forwarding is still not possible after the fax redials the forwarding number the specified number of times the forwarding setting will be temporarily canceled However the fax will dial the forwarding number again when any new telephone messages are received z After any recorded messages have finished playing if you do not enter a remote co...

Page 50: ...R SETTINGS REPORT SETTINGS TX SETTINGS RX SETTINGS PRINTER SETTINGS SYSTEM SETTINGS TAM SETTINGS or CALLER ID menu see page 49 4 Press Start Copy to access the settings under the menu you selected 5 See the tables on the following pages see page 49 for guidelines on selecting and registering settings z Use and to scroll through the settings z To register a setting or access a sub setting press Sta...

Page 51: ...the keypad 0 off 1 2 3 HANDSET VOL Set the volume of the Handset This setting can be changed during a call with or 1 2 RX CALL LEVEL Set the ring tone STANDARD HIGH TEL LINE TYPE Set the dialing method the fax uses to match the type of phone line you have TOUCH TONE COPY RATIO Set the enlargement and reduction and ratio for copying 100 AS IS 86 70 50 MIN 200 MAX 141 115 DIAL SECURITY Enable disabl...

Page 52: ...one is detected the fax rings to alert you of an incoming call RING START TIME Set the duration that the fax listens for a fax tone before starting to ring 0 to 20 seconds TEL RING TIME Set the length of time the fax will ring to alert you of an incoming call 10 to 60 seconds DEFAULT ACTION Select the action taken after the TEL RING TIME expires DISCONNECT RECEIVE INCOMING RING Set the fax to ring...

Page 53: ...TH SENDER INFO REGISTERED SENDR DATE DISPLAY Set the date format DD MM YYYY YYYY MM DD MM DD YYYY SELECT LANGUAGE Set the language of the LCD messages ENGLISH GERMAN FRENCH ITALIAN SPANISH DUTCH PORTUGUESE NORWEGIAN SWEDISH DANISH FINNISH RUSSIAN CZECH HUNGARIAN POLISH SLOVENE TX START SPEED Set the speed at which the fax starts transmitting Set this to a lower speed if you have difficulties conne...

Page 54: ...g time for each recorded message 0 SECONDS 60 SECONDS 120 SECONDS 240 SECONDS PASSWORD Set a four digit PIN so that you can access the fax from remote locations 0000 to 9999 TOLL SAVER Set the fax to answer after 2 rings if there are new messages If there are no new messages the fax will answer after 5 rings ON OFF RING COUNT If you set TOLL SAVER to OFF this feature allows you to set the number o...

Page 55: ...201 only Activity Report Summarizes the information for the sending and receiving activities of your fax after 20 transactions For automatic printing see ACTIVITY REPORT on page 50 Transactions in an activity report are listed chronologically Name Description Settings CALLER ID Determine if the fax displays the caller s name and phone fax number when receiving a call ON OFF CALL REJECTION ANONYMOU...

Page 56: ...eption Report Normally the fax does not print an activity report for receiving but you can set the fax to print an activity report every time you receive a document See RX REPORT on page 49 You can set the fax to print an activity report only when an error occurs during receiving See RX REPORT on page 49 Multi TX Transmission Report Lists the result of a sequential broadcasting If you set the fax ...

Page 57: ...to 30 transactions or 120 pages FAX JX200 JX201 60 pages to prevent the information contained in the FAX from being lost if the ink runs out completely You need to print out received faxes manually from the MEMORY REFERENCE menu After printing delete unnecessary faxes from the memory For more details see Documents Stored in Memory on page 35 z When Ink is Empty When the ink is almost empty the Ink...

Page 58: ...Warning The machine counts the amount of ink used and when the remaining level reaches a preset level the Low Ink Warning lamp beside the LCD display lights up to advise you that the FINE Cartridge is running out of ink z When the RECOMEND NEW CRT or NO INK message appears on the LCD The ink level of the FINE Cartridge showing RECOMEND NEW CRT is low The ink level of the FINE Cartridge showing NO ...

Page 59: ...CD Otherwise the Cartridge Holder may not be in its home position causing the FINE Cartridge to remain uncapped and dry out Caution z Do not try to manually move or stop the Cartridge Holder z Do not touch any metal parts Important z Handle FINE Cartridges carefully to avoid staining your clothes or surrounding area z Discard empty FINE Cartridges according to local laws and disposal regulations I...

Page 60: ...e Load the paper in the Multi Purpose Tray before you replace the FINE Cartridge Important z To maintain optimal print quality we recommend that you use Canon brand FINE Cartridge Replenishing ink only is also not recommended z Replace the FINE Cartridge promptly Do not leave with the FINE Cartridge removed z When a FINE Cartridge runs out of ink replace the FINE Cartridge with a new one immediate...

Page 61: ...nt Head Cleaning try Print Head Deep Cleaning which is a more powerful cleaning process 1 Press Maintenance Note Cleaning the print head consumes a small amount of ink Cleaning too often reduces the amount of ink in the FINE Cartridge Note z You can clean the print head up to five consecutive times if necessary z After cleaning print the nozzle check pattern to check if cleaning corrected the prob...

Page 62: ...the Multi Purpose Tray 3 Press Maintenance 4 Use or to select ALIGN PRINT HEAD then press Start Copy The machine prints the head alignment sheet 5 Adjust the print head position 1 Check the printed patterns and use the or button to input the number of the pattern in column A that has the least noticeable streaks Press Start Copy Note z After cleaning print the nozzle check pattern to check if clea...

Page 63: ...rior 1 Moisten with a clean soft lint free cloth moistened with water or diluted dishwashing detergent solution and wring out excess water Cleaning Inside of the Machine To prevent ink spots and paper dust from accumulating inside the fax and affecting print quality clean the print area of the fax periodically 1 Open the Printer Cover Note If it is difficult to pick the best pattern pick the setti...

Page 64: ...nents 1 Press Maintenance 2 Use or to select CS CLEANING 3 Press Start Copy 4 Open the Printer Cover 5 While lifting the Scanning Unit Cover A with the White Sheet B inside exposed clean the components Wipe with a clean soft lint free cloth moistened with water then wipe with a clean soft dry lint free cloth and wring out excess water 6 When you are finished close the Printer Cover Be sure to clos...

Page 65: ...at steps 2 to 3 three times The sheet of paper is automatically fed in and then out of the machine Cleaning The Bottom Plate If the printed paper is smudged the inside of the machine may be dirty Periodic cleaning of certain parts on the inside of your machine is recommended to maintain a high standard of printing quality 1 Ensure that the machine is turned ON and there is no paper loaded in the M...

Page 66: ...t can be seen on the paper repeat the cleaning process Cleaning The Protrusions Inside The Machine If protrusions inside the machine are stained wipe ink off the protrusions using a swab or something similar Caution Do not touch the transparent film A film cable B or any metal parts B A ...

Page 67: ...e page 65 z When CHECK 5100 is displayed 1 Check if any paper is jammed If jammed make sure to take out all the jammed paper 2 After taking out jammed paper turn the fax off then turn it back on with ON OFF Jams in the Multi Purpose Tray If paper jams in the Multi Purpose Tray CLEAR PAPER JAM is displayed on the LCD 1 Gently pull any jammed paper out of the fax as shown then press Stop z Pull it g...

Page 68: ...ad Paper is Loaded Skewed Printing is Skewed Cause Action The Multi Purpose Tray may contain too many sheets Make sure the paper stack in the Multi Purpose Tray does not exceed the paper limit mark see the Easy Setup Instructions Paper may not be loaded correctly Make sure the paper stack is loaded properly in the Multi Purpose Tray and that the paper guide is adjusted correctly see the Easy Setup...

Page 69: ... sticking together see the Easy Setup Instructions z Check that the paper you are using and your printing environment are within the specifications of the fax see page 15 page 78 z Try loading a fresh stack of paper in the Multi Purpose Tray Cause Action The FINE Cartridge may not be installed properly Make sure the FINE Cartridge is installed properly Do not remove a used FINE Cartridge except to...

Page 70: ...e page 15 Cause Action The receiving party s fax machine may not support ECM If the receiving party s fax machine does not support ECM then the document is sent in normal mode without error checking ECM may be disabled Make sure ECM is on see ECM TX on page 50 Cause Action The telephone lines may be in poor condition or you may have a bad connection Lower the transmission speed see TX START SPEED ...

Page 71: ...nly Cause Action You may have disconnected the call by pressing Start Copy or dialing the remote receiving ID after hanging up Always press Start Copy or dial the remote receiving ID before hanging up the Handset otherwise you will disconnect the call see page 29 The remote receiving ID may be incorrect Make sure you dialed the correct remote receiving ID see page 29 Cause Action You may not be us...

Page 72: ... have a bad connection Lower the reception speed see RX START SPEED on page 51 The sending fax machine may not be functioning properly Call the sender and have them check that their fax machine is functioning properly Cause Action The FINE Cartridge may need to be replaced Determine if the problem is with the FINE Cartridge and replace if necessary see page 55 The document may not have been loaded...

Page 73: ...9 Cause Action The telephone line cord may not be plugged in securely Check that the telephone line cord is plugged securely into the fax and into the telephone line jack on your wall Cause Action A mobile phone or cordless phone may be in use near the fax Make sure that mobile phones and cordless phones are not used near the fax Cause Action The paper you are using may not be supported by the fax...

Page 74: ...tlet see the Easy Setup Instructions If the fax is plugged into a power strip make sure the power strip is plugged in and turned on The power cord may not be supplying power Check the power cord by substituting with another Cause Action The FINE Cartridge may need to be replaced Determine if the problem is with the FINE Cartridge and replace if necessary see page 55 Cause Action The power cord may...

Page 75: ...ollowing restrictions apply to the function of the fax during a power failure or while the power is turned off z You cannot use the fax to make telephone calls Also if your fax is connected to a telephone you may not be able to make telephone calls z You cannot send receive or copy documents z You can receive voice calls only if a telephone or an extension phone is connected to your fax Memory Cle...

Page 76: ...cord of the machine from the power supply After a while plug the power cord of the machine back in and turn ON the machine If the same error occurs contact a Canon service representative Cause Action The ink absorber which holds the ink used for print head cleaning may be full Contact a Canon service representative as early as possible Cause Action The fax is waiting to redial the receiving number...

Page 77: ...nd user data have been lost Press Start Copy then re register the data see page 6 Cause Action The document is longer than 400 mm Use a copier to make a reduced copy of the document and then send the copy Cause Action The fax is receiving a document using Error Correction Mode ECM ECM receptions may take longer than normal receptions Turn off ECM if you need to receive quickly or if you know your ...

Page 78: ...ing see page 18 Cause Action The one touch speed dialing button or coded speed dialing code you entered has not been registered Register the one touch speed dialing button or coded speed dialing code see page 12 Cause Action The outgoing message has not been recorded Record an outgoing message see page 37 Cause Action The fax received the document in memory because paper or ink ran out a paper jam...

Page 79: ...e messages stored in the fax memory see page 41 FAX JX500 JX300 only Cause Action You pressed Stop to cancel the transmission If required try sending again Cause Action When the fax sends or receives a document it assigns it a unique identification number nnnn Write the number down if you will need it later Cause Action An error requiring servicing might have occurred Turn OFF the machine and unpl...

Page 80: ... Fine 7 70 lines mm Recording method Ink Jet printing Paper tray capacity Maximum 11 mm 100 sheets with75 g m2 paper Paper type Plain cut sheet paper A4 Letter Legal Paper weight 64 g m2 to 105 g m2 Paper thickness 0 09 mm to 0 13 mm Image memory Up to 120 A4 size pages FAX JX500 JX300 60 A4 size pages FAX JX200 JX201 standard resolution Auto dial functions One touch speed dialing Registration for...

Page 81: ...ver of a call to or from a telephone connected to the same line The operation of this equipment on the same line as telephone or other equipment with audible warning devices or automatic ring detectors will give rise to bell tinkle or noise and may cause false tripping of the ring detector Should such problems occur the user is not to contact Telecom Faults service Should this equipment become phy...

Page 82: ...s telephone numbers which are displayed and stored in this equipment include the caller s area code but do not include the toll access 0 prefix When dialing back to the caller it is necessary to add a 0 prefix to the telephone number or if the telephone number is a local number omit the area code digit If you are using the toll services of a company other than Telecom then a toll charge may be inc...

Page 83: ...her materials related to such distribution and use acknowledge that the software was developed at Cygnus Support Inc Cygnus Support Inc may not be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED AS IS AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY...

Page 84: ...82 Appendix ...

Page 85: ...83 Appendix ...

Page 86: ...84 Appendix ...

Page 87: ...AX JX500 JX300 only 37 Settings and Activity Reports 48 Routine Maintenance 55 Troubleshooting 65 Specifications 78 Appendix 79 QT5 0860 V01 XXXXXXXX CANON INC 2007 PRINTED IN THAILAND The following FINE Cartridges are compatible with this machine For details on FINE Cartridge replacement refer to Replacing A FINE Cartridge in this guide ...

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