Canon EOS C100, Instruction Manual

Page: 146 / 166

Troubleshooting
146
appears on the screen.
- The camcorder and lens cannot communicate normally. Clean the lens’s contacts and reattach the lens.
Picture and Sound
Screen displays turn on and off repeatedly.
- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Abnormal characters appear on the screen and the camcorder does not operate properly.
- Disconnect the power source and reconnect it after a short time. If the problem still persists, perform one of the
following actions.
• Disconnect the power source and press the RESET button. This resets all the camcorder’s settings to default values
except for custom picture settings and the hour meter.
• Use the [Other Functions]
>
[Reset]
>
[All Settings] function. This resets all the camcorder’s settings to default
values except for the hour meter.
Video noise appears on screen.
- Keep a distance between the camcorder and devices that emit strong electromagnetic fields such as near powerful
magnets and motors, MRI machines or high-voltage power lines.
Horizontal bands appear on the screen.
- This is a phenomenon typical of CMOS image sensors when recording under some types of fluorescent, mercury or
sodium lamps. This is not a malfunction. You may be able to reduce the symptoms by setting [Camera Setup]
>
[Flicker Reduction] to [Automatic] and/or by setting the shutter mode to [Speed] and the shutter speed to a value
matching the frequency of the local electrical system: 1/50* or 1/100 for 50 Hz systems, 1/60 or 1/120 for 60 Hz
systems.
* May not be available depending on the frame rate.
No picture appears on the viewfinder.
- No picture will be output to the viewfinder if a cable is connected to the HDMI OUT or AV OUT terminal in playback
mode. Remove the cable.
No onscreen displays appear on the viewfinder.
- In mode, [Video Setup]
>
[Character Display] is set to [Ext. Out]. Set it to [VF].
Audio cannot be recorded.
- The audio input switch is not set correctly (
A
74) or the audio recording level is not set correctly (
A
75, 78).
- An external microphone connected to the XLR terminal requires phantom power. Set the XLR terminal switch to
MIC+48V (
A
77).
Audio is recorded at an extremely low level.
- The AUDIO LEVEL switch is set to M, and the recording level is set too low. When using the MIC terminal: [Audio
Setup]
>
[Audio Input]
>
[MIC Mode] is set to [Manual] and the [MIC Level] setting is too low. Check the audio level
meter on the screen and adjust the audio level correctly (
A
75, 78).
- The microphone attenuator is on. Turn off the microphone attenuator (
A
76, 79).
Sound is distorted or is recorded at lower levels.
- When recording near loud sounds (such as fireworks, shows or concerts), sound may become distorted or it may not
be recorded at the actual levels. Activate the microphone attenuator (
A
76, 79), or adjust the audio recording level
manually (
A
75, 78).
The picture is displayed correctly but there is no sound from the built-in speaker.
- Speaker volume is turned off. Adjust the volume (
A
105).
- If headphones are connected to the camcorder, disconnect them.
SD Cards and Accessories
Cannot insert the SD card.
- The SD card you are trying to insert is not facing the correct direction. Turn it over and insert it.
COP
Y