Canon EOS-7D Instruction Manual Download Page 93

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Responding to Error Messages

What to check on the proxy server

Is the power of the proxy server on?

Turn on the proxy server.

Is the proxy server working correctly?

Check the proxy server settings to make sure it is working correctly
as a proxy server.

If applicable, ask your network administrator for the proxy server’s
address setting and port number, then enter them on the camera.

What to check on the network as a whole

Does your network include a router or similar device that
serves as a gateway?

If applicable, ask your network administrator for the network
gateway address and enter it on the camera.

Make sure that the gateway address setting is correctly entered on
all network devices, including the camera.

Summary of Contents for EOS-7D

Page 1: ...ENGLISH Wired LAN Instruction Manual INSTRUCTION MANUAL EOS 1D X Mark II G ...

Page 2: ...ns Use EOS Utility to shoot view and download images remotely FTP Transfer WFT Server Transfer images to an FTP server Synchronize time between the same camera models Use a web browser to shoot view and download images remotely EOS Utility Smartphone Sync the Camera Time Use a smartphone to shoot view and download images remotely ...

Page 3: ...ating Remotely Using EOS Utility 39 Operating Remotely Using WFT Server 43 Operating Remotely Using a Smartphone 59 Synchronizing the Camera Time 67 Terminating the Connection and Reconnecting 71 Checking and Operating Connection Settings 75 Troubleshooting Guide 87 Reference 103 1 2 3 4 5 6 7 8 9 10 ...

Page 4: ...lly 27 Batch Transfer 32 Viewing Transferred Images 37 Operating Remotely Using EOS Utility 39 Configuring EOS Utility Connection Settings 40 Using EOS Utility 42 Operating Remotely Using WFT Server 43 Configuring WFT Server Connection Settings 44 Displaying WFT Server 46 Viewing Images 49 Shooting Remotely Camera control 51 Shooting Remotely Simple control 56 Operating Remotely Using a Smartphone...

Page 5: ...erating Connection Settings 75 Displaying the Connection Settings Screen 76 Changing Settings 78 Saving and Loading Settings 82 Function Settings Screen 84 Troubleshooting Guide 87 Responding to Error Messages 88 Troubleshooting Guide 100 Checking Network Settings 101 Reference 103 Creating and Registering Captions 104 Setting IP Address Manually 106 Wired LAN Specifications 108 Index 113 ...

Page 6: ...relevant operations and functionality p Reference page numbers for more information Warnings to prevent potential problems during operation Supplemental information Basic Assumptions All operations explained in this manual assume that the power switch is set to 1 It is assumed that all the menu settings Custom Functions etc are set to their defaults Conventions Used in this Manual Image transfer r...

Page 7: ...7 1 Basic Network Settings Complete the basic network settings by using the menu screen on the camera s LCD monitor ...

Page 8: ... LAN cable Use a highly shielded Category 5e or higher STP Shielded Twisted Pair Gigabit Ethernet cable The connection types shown below are available for connecting the camera to a computer smartphone etc over a LAN LAN Cable Connection LAN Cable Connection Types LAN cable Wireless Access point or router LAN cable LAN cable ...

Page 9: ...ng operating systems be installed on a computer In addition the computer must be set up as an FTP server in advance Windows 8 Windows 8 Pro Windows 8 1 Windows 8 1 Pro Windows 7 Professional Enterprise or Ultimate Edition for 32 or 64 bit systems Windows Vista Business Enterprise or Ultimate Edition for 32 or 64 bit systems For instructions on setting up a computer as an FTP server refer to the do...

Page 10: ...y as accessing a website Browsers The following operating systems and web browsers have been confirmed to be compatible with this camera Depending on your environment operation may differ Windows 8 1 Windows 7 Google Chrome Ver 44 Windows 8 1 Windows 7 Internet Explorer 11 OS X operating system version 10 10 Safari Ver 8 0 iOS operating system version 8 4 Safari Android operating system version 4 ...

Page 11: ...d site of Camera Connect The interface and functionality of the camera and Camera Connect are subject to change due to firmware updates for the camera or application updates for Camera Connect iOS Android etc In such a case features of the camera or Camera Connect may differ from sample screens or operation instructions in this manual In this manual and on the camera s LCD monitor smartphone refer...

Page 12: ... the M button Under the 53 tab select Communication settings then press 0 3 Select Enable in Communication func X Network settings is now available Basic Communication Function Settings Setting the Communication Function If z1 Multiple exposure is set to any setting other than Disable 53 Communication settings cannot be selected ...

Page 13: ...is connected to another device over a LAN the nickname will be displayed on the device 1 Select Communication settings Under the 53 tab select Communication settings then press 0 2 Select Network settings Set Communication func to Enable then select Network settings 3 Select Nickname Registering a Nickname ...

Page 14: ...e confirmation dialog and press 0 to return to the menu screen The basic settings for the communication function are now complete For information on syncing the camera time see the explanation starting on page 67 For information on other functions see the explanations starting on page 16 Since the nickname is mandatory information for a LAN connection you cannot delete all the characters By defaul...

Page 15: ... can check how many characters you have entered and how many more can be entered by referring to on the upper right of the screen Deleting a character Press the L button to delete one character Finishing the text entry Press the M button to confirm what you have entered and exit If a confirmation dialog is displayed select OK to exit Canceling the text entry Press the B button to cancel text entry...

Page 16: ...ection instructions Do not press the shutter button or other controls until configuration is finished Under the 52 tab set Auto power off to Disable If auto power off is activated the connection instructions will be closed during the configuration process 1 Select Communication settings Under the 53 tab select Communication settings then press 0 2 Select Network settings Set Communication func to ...

Page 17: ...t communication method screen is displayed X The Y lamp on the camera will blink in green 6 Select the communication method Select the communication method by referring to page 9 Select OK and press 0 to go to the next screen 7 Select Wired Select OK and press 0 to go to the next screen ...

Page 18: ...method p 19 If Auto setting results in an error or if you want to specify the settings manually see page 106 The IP address can only be set automatically in environments using DHCP servers or access points or routers with DHCP server functionality such that IP addresses and related settings are assigned and configured automatically ...

Page 19: ...gs screens that vary depending on the communication method Read the page that introduces the selected communication method FTP Transfer Chapter 2 p 21 EOS Utility Chapter 3 p 39 WFT Server Chapter 4 p 43 Smartphone Chapter 5 p 59 Completing Settings for the Communication Method ...

Page 20: ...20 ...

Page 21: ...o an FTP server you can transfer images stored in the camera to a computer With FTP transfer you can automatically transfer images to the FTP server as you shoot or transfer a set of shots together The instructions in this chapter are continued from Chapter 1 ...

Page 22: ... server s server name or IP address If you have set the IP address setting to Auto setting or the DNS address setting to Manual setting the screen on the left is displayed For instructions on screen operations see Virtual Keyboard Operation p 15 If you have set the DNS address setting to Disable the screen on the left is displayed Turn the 6 dial to move the input position in the upper area and tu...

Page 23: ...he next screen 5 Set the passive mode setting Select OK and press 0 to go to the next screen If an Error 41 Cannot connect to FTP server is displayed in step 8 setting Passive mode to Enable may resolve it 6 Set the proxy server Select OK and press 0 to go to the next screen 7 Set the login method Select OK and press 0 to go to the next screen ...

Page 24: ...in the root folder If no folder exists a folder will be created automatically Select OK and press 0 to go to the next screen X The Y lamp on the camera will light up in green 9 Select OK Press 0 A connection completion screen will appear 10Select OK Press 0 to return to the Network settings screen The connection settings for FTP transfer are now complete During image transfer the Y lamp on the cam...

Page 25: ...root crt or root pem can be imported to the camera Only one root certificate file can be imported to the camera Insert a card containing the root certificate file in advance 1 Select Communication settings Under the 53 tab select Communication settings then press 0 2 Select Network settings Set Communication func to Enable then select Network settings 3 Select Function settings 4 Select FTP transf...

Page 26: ...tion dialog to return to the Set root certif screen Select Delete root certificate on the screen for step 6 to delete the root certificate imported to the camera Select View root certificate details to check the issuer subject validity period and other information You can import a certificate from the card selected for Record play or Playback under 51 Record func card folder sel ...

Page 27: ...hey cannot be transferred Note that automatic transfer of movies during shooting is not supported Transfer the movie after shooting as described on pages 32 36 1 Select Communication settings Under the 53 tab select Communication settings then press 0 2 Select Network settings Set Communication func to Enable then select Network settings 3 Select Function settings 4 Select FTP transfer settings Tr...

Page 28: ...rver During continuous shooting images are transferred to the FTP server in the order they are captured The captured images are also stored on the card Any images for which transfer fails or is interrupted will be transferred automatically when the connection is recovered p 31 These images can also be re transferred in batch at a later time p 32 ...

Page 29: ...ferred 1 Select Transfer with SET On the setting screen of FTP transfer select Transfer with SET Select Enable 2 Select the image Press the x button on the camera Select the image to transfer then press 0 to transfer the image Movies cannot be transferred this way Selecting a movie and pressing 0 will display the movie playback panel Transferring the Current Image ...

Page 30: ... to either a CF card or CFast card and smaller JPEGs to the other set JPEG size to trans to SmallerJPEG When the camera is set up to record RAW images to either a CF card or CFast card and JPEGs to the other specify which images to transfer in the RAW JPEG transfer setting Similarly complete the same setting when RAW JPEG images are recorded simultaneously to a single card When images of the same ...

Page 31: ...e transfer previously failed will be re transferred automatically With this option activated transfer is attempted again automatically after failure whether automatic transfer is used or captured images are transferred via FTP Note that when you cancel image transfer or turn off the camera the image will not be re transferred automatically See page 32 and transfer the image Auto Retry if Transfer ...

Page 32: ...ion before transferring images You can also continue still photo shooting even while images are being transferred When the Live View shooting Movie shooting switch is set to k images cannot be transferred Set it to A Sel Image 1 Select Image transfer Under the 32 tab select Image transfer then press 0 2 Select Image sel transfer 3 Select Sel Image Batch Transfer Selecting the Images to be Transfer...

Page 33: ...image can also be transferred in this way If you set the Live View shooting Movie shooting switch to k during the image transfer of captured images the image transfer will be temporarily cancelled Set it to A to resume the image transfer You can also transfer shot movies However when the Live View shooting Movie shooting switch is set to k images cannot be transferred Set it to A and transfer them...

Page 34: ...Selecting Clear folder transf history will clear the transfer history of the images in the selected folder After clearing the transfer history you can select Folder images not transfer d and again transfer all the images in the folder All image If All image is selected and you select Card images not transferred all the images on the card not yet transferred to the FTP server will be selected For a...

Page 35: ... the RAW JPEG transfer setting under 53 Communication settings 9 Network settings 9 Function settings 9 FTP transfer settings 9 Transfer type size p 30 You can use the menu even during image transfer However to prevent transfer problems some menu items are unavailable during transfer including Network settings Protect images Erase images Format card and Record func card folder sel Transferring RAW...

Page 36: ...captions see page 104 1 Select Transfer with caption Select Transfer with caption on the screen for step 2 on page 32 then press 0 X The last image played back is displayed 2 Set a caption Select Caption then press 0 Turn the 5 dial to select the content of the caption then press 0 3 Select Transfer X The image is transferred with the caption When the transfer is complete the Image transfer screen...

Page 37: ...ferred Under the default settings transferred images will be stored in the root folder specified in the FTP server settings in a folder structure such as A DCIM 100EOS1D which is automatically created However when a CF card has been selected for recording and playback a folder structure such as A DCIM 100EOS1D will be automatically created when a CFast card has been selected the folder structure w...

Page 38: ...38 ...

Page 39: ... operate the camera remotely to take a picture or change camera settings using EOS Utility Almost all EOS Utility camera operations are supported because this option utilizes a wired LAN instead of an interface cable The instructions in this chapter are continued from Chapter 1 Install EOS Utility on the computer before setting up a connection p 10 ...

Page 40: ...s follows using Windows 8 1 as an example 1 Select OK Select OK and press 0 The following message is displayed represents the last six digits of the MAC address of the camera 2 Start EOS Utility on the computer 3 In EOS Utility click Pairing over Wi Fi LAN If a firewall related message is displayed select Yes Configuring EOS Utility Connection Settings Operation on the Camera 1 Operation on the Co...

Page 41: ...ct OK When the camera detects the computer on which you clicked Connect in step 4 the screen on the left is displayed Select OK and press 0 A connection completion screen will appear 6 Select OK Press 0 to return to the Network settings screen X The Y lamp on the camera will light up in green The settings for connecting to EOS Utility are now complete There is no need to complete pairing again if ...

Page 42: ... to remote shooting various camera operations are available Using EOS Utility The motion of moving subjects may not be displayed smoothly depending on the image transmission speed of the wired LAN While connected Multiple exposure RAW image processing Cropping or Resize cannot be selected ...

Page 43: ...er you can view images stored in the camera or save them to a computer smartphone etc Additionally you can operate the camera remotely to take a picture or change camera settings using a web browser The instructions in this chapter are continued from Chapter 1 ...

Page 44: ... connect the camera to up to three devices Select a user number to prevent conflicts when users at other devices are connected simultaneously 2 Select Login name or Password X The virtual keyboard is displayed See page 15 to enter a login name and password 3 Select OK After specifying the login name and password select OK and press 0 X The screen for step 1 will reappear To add a user repeat steps...

Page 45: ...ct OK Press 0 to return to the Network settings screen The settings for connecting to WFT Server are now complete You can change the WFT account settings on the Function settings screen p 84 The port number setting can also be changed on the Function settings screen Note that there is normally no need to change the port number 80 ...

Page 46: ...ss the camera from a web browser the camera s IP address displayed in step 6 must be entered in the address field of the web browser 1 Select Communication settings Under the 53 tab select Communication settings then press 0 2 Select Network settings Set Communication func to Enable then select Network settings 3 Select Connection settings 4 Select SET WFTserver Displaying WFT Server Checking the ...

Page 47: ...o display other screens Write down the IP address After checking it press the M button to exit the confirmation dialog 7 Start the web browser Start a web browser on a computer smartphone etc 8 Enter the URL In the address field enter the IP address you wrote down in step 6 Press the Enter key Logging in to WFT Server ...

Page 48: ...ssword specified on page 44 Press OK to display the WFT Server screen 10 Select the language Select a language at the bottom of the screen WFT Server cannot be used unless the web browser supports JavaScript While connected Multiple exposure RAW image processing Cropping or Resize cannot be selected ...

Page 49: ...ght of the selected tab to select a folder from the pull down list 3 Select an image To view other images change the screen with or at the bottom of the screen You can specify how many thumbnails are shown per screen from the pull down list on the upper right of the screen When you add to the checkbox beside the screen will be refreshed periodically For movies D or C is displayed beside the file n...

Page 50: ... or to display the previous or next image Press to return to the image viewing screen Still photo playback screen Movie playback screen Note that due to the performance of computers and smartphones or browsers used the following may occur Images cannot be displayed images are displayed slowly or images cannot be downloaded to the devices ...

Page 51: ...w shooting button 4 Possible shots 16 Movie shooting button 5 AF MF switching button 17 Shooting mode 6 Shutter button 18 Exposure compensation 7 AF button 19 White balance 8 Aperture 20 Manual focus button 9 Shutter speed 21 Reduce button 10 Metering mode 22 Magnify button 11 ISO speed 23 Live View image size switching button 12 Image recording quality 24 AF method 15 16 17 18 19 14 20 2 3 1 11 4...

Page 52: ...is set to continuous shooting single shooting will apply for remote shooting When the camera s Live View shooting Movie shooting switch is set to k still photo shooting is not possible Anti flicker shooting will be set to Disable automatically If Mirror lockup is set to any setting other than Disable shooting is not possible Set it to Disable in the Menu 13 With One Shot AF the picture is not take...

Page 53: ...To focus farther away press or Three levels of focus adjustment are available Largest increment Intermediate increment Smallest increment Displaying Live View Image for Shooting If Live View image is not displayed enable Live View shooting in the Menu 13 To make Live View image display more responsive press the Live View image size switching button 23 Live View image will be displayed at a smaller...

Page 54: ...u can configure Complete the settings as needed 4 Take the picture Press the Shutter button 6 When you let go of the button the picture is taken X The captured image is displayed Captured images are stored on the camera s card To download images see Viewing Images p 49 The Live View image may freeze when shooting if the camera is accessed by multiple devices ...

Page 55: ...ing procedures are the same as still photo shooting Press the Shutter button 6 When you let go of the button movie shooting will start X During movie shooting the red o on the Shutter button 6 changes to a white n Press the Shutter button 6 again When you let go of the button movie shooting will stop Shooting Movies ...

Page 56: ...f the operation screen 1 Press Simple control X The basic capture screen and Live View image are displayed Shooting Remotely Simple control Live View image screen Manual focus button Focuses more closely Focuses farther away Levels of focus adjustment Largest increment Intermediate increment Smallest increment Shutter button Magnify reduce button Still photo movie shooting switching button AF butt...

Page 57: ... is displayed Captured images are stored on the camera s card To download images see Viewing Images p 49 Press the z or k button to switch between the still photo shooting screen and movie shooting screen The setting procedures are the same as still photo shooting Press the Shutter button When you let go of the button movie shooting will start X During movie shooting the red o on the Shutter butto...

Page 58: ...58 ...

Page 59: ... the camera or save them to the smartphone Additionally you can operate the camera remotely to take a picture or change camera settings using a smartphone The instructions in this chapter are continued from Chapter 1 Install Camera Connect on the smartphone before setting up a connection p 11 ...

Page 60: ...he camera s LCD monitor start Camera Connect on the smartphone 2 Select the camera to connect to on the smartphone Select and tap the camera to connect to from Cameras on Camera Connect If multiple cameras are displayed identify the camera to connect to by its MAC address displayed on the camera s LCD monitor Configuring Smartphone Connection Settings Operation on the Smartphone The MAC address of...

Page 61: ...on completion screen will appear X The main screen of Camera Connect will be displayed on the smartphone X The Y lamp on the camera will light up in green 4 Select OK Press 0 to return to the Network settings screen The settings for connecting to a smartphone are now complete Operation on the Camera The device name set on Camera Connect You can check or change the device name on the setting screen...

Page 62: ...camera can be viewed Images stored in the camera can be saved on a smartphone Operations such as deletion can be performed on images stored in the camera Remote shooting The camera s Live View image can be viewed using a smartphone You can shoot using remote operation Camera settings Camera settings can be changed Settings button Use this button to access various settings for Camera Connect Operat...

Page 63: ...d In remote shooting the AF speed may become slower Depending on the connection status image display or shutter release may be delayed When saving images to a smartphone you cannot take a picture even if you press the camera s shutter button Also the camera s LCD monitor may turn off Even if MOV format movies are displayed in the list they cannot be saved to a smartphone Note that depending on the...

Page 64: ...ect Communication settings then press 0 2 Select Network settings Set Communication func to Enable then select Network settings 3 Select Connection settings 4 Select SET Smartphone 5 Select Change Specifying Viewable Images If Viewable imgs is set to any setting other than All images remote shooting is not possible When reconnecting to a smartphone check the viewable images setting before establis...

Page 65: ...e images on the shooting date basis Images shot up to nine days ago can be specified Select an item then press 0 When Images shot in past days is selected images shot up to the specified number of days before the current date become viewable When r is shown for the number of days turn the 5 dial to specify the number of days then press 0 to confirm the selection Select OK and press 0 to specify th...

Page 66: ...es 1 Turn the 5 dial to select the first image to be set as viewable 2 Press 0 to display the image selection screen Select an image using the 5 dial If you press the u button and turn the 6 dial counterclockwise you can select an image from the index display 3 Select an image and press 0 to determine the selection 4 Specify the last image to be set as viewable by the same operation Select an imag...

Page 67: ...ter camera time on up to 10 slave cameras Note that even after synchronization there will be a slight margin of error between master and slave camera time of 0 05 seconds at most Slave camera LAN cable LAN cable Slave camera Master camera Hub Master camera ...

Page 68: ...lect Communication settings then press 0 2 Select Network settings Set Communication func to Enable then select Network settings 3 Select Sync time between cameras If connected to another device Set Connection settings to Disconnect will appear Select OK to terminate the connection 4 Select OK Synchronizing the Time Synchronize the camera time between the same camera models If the camera models of...

Page 69: ...camera is ready Go to step 7 to set up the slave cameras 7 Set up the slave cameras After configuring the slave camera settings following steps 1 to 5 on the preceding page select Slave Select OK and press 0 to go to the next screen X Select OK on the displayed screen To set the time on multiple slave cameras follow these steps on all slave cameras X On the master camera s LCD monitor the number o...

Page 70: ...ing the Time 8 On the master camera select OK Check the number of slave cameras then select OK X The time on slave cameras is synchronized to the master camera time Select OK to return to the Network settings screen ...

Page 71: ...71 7 Terminating the Connection and Reconnecting ...

Page 72: ... 53 tab select Communication settings then press 0 2 Select Network settings Set Communication func to Enable then select Network settings 3 Select Connection settings 4 Select Disconnect X The connection is terminated Terminating the Connection ...

Page 73: ...Communication func to Enable then select Network settings 3 Select Connection settings 4 Select SET From the saved settings select the setting to connect to 5 Select Connect X The connection is re established If settings have been changed on the target device configure the settings again to connect to the camera Reconnecting ...

Page 74: ...74 ...

Page 75: ...75 8 Checking and Operating Connection Settings ...

Page 76: ...ngs Under the 53 tab select Communication settings then press 0 2 Select Network settings Set Communication func to Enable then select Network settings 3 Select Connection settings 4 Select the setting From the saved settings select the setting to check Displaying the Connection Settings Screen ...

Page 77: ...procedures displayed to complete the connection settings If settings are already saved they will be overwritten Change p 78 Change connection settings saved on the camera Save load settings on card p 82 83 Save connection settings saved on the camera to a card or load connection settings saved on a card into the camera Delete settings Delete connection settings saved on the camera Select OK on the...

Page 78: ...ile is sent to the FTP server 1 Select Change On the Connection settings screen displayed in step 5 on page 77 select Change 2 Select the item to change Select the item and press 0 A setting screen will appear Settings name You can name the settings Select Settings name then enter characters using the virtual keyboard p 15 TCP IP Configure network settings such as IP address settings and security ...

Page 79: ...ds for encrypted communication over the Internet It provides effective security for both wireless and wired LANs To use this function you must enable IPsec in the network settings of the computer When the camera s IPsec is employed only transport mode is supported and 3DES or AES encryption and SHA 1 authentication are used Note that the IP address of the computer for communication with the camera...

Page 80: ...setting images are saved in that folder Configured in FTP server 9 Overwrite same file When Overwrite same file is set to Disable If there is already a file of the same name in the target folder on the FTP server the new file is saved with an extension consisting of an underscore and a number as in IMG_0003_1 JPG When you resend images if initial transfer fails Even if the camera is configured to ...

Page 81: ...ed in FTP server 9 Passive mode Enable this setting in network environments protected by a firewall If an Error 41 occurs Cannot connect to FTP server setting passive mode to Enable may enable access to the FTP server Passive Mode ...

Page 82: ...ct Save settings to card 3 Select OK The file name is determined automatically by the camera WFTNPF followed by a number 01 to 99 and the extension NIF You can rename the file as desired by pressing the z button X The settings are saved as a file on the card The settings are saved as a file in the area of the card shown when the card is opened in the root directory Saving and Loading Settings Savi...

Page 83: ...ches your network environment 4 Select OK X Information from the settings file is loaded into the selected settings number Loading Settings Even if a computer or other device is used to save more than ten settings files on one card only ten will be displayed on the camera s load settings screen To load eleven or more settings files first load up to ten setting files then load the remaining files f...

Page 84: ...eck the MAC address 1 Select Communication settings Under the 53 tab select Communication settings then press 0 2 Select Network settings Set Communication func to Enable then select Network settings 3 Select Function settings X The Function settings screen is displayed Function Settings Screen Displaying the Function Settings Screen ...

Page 85: ...re FTP transfer settings See page 21 to set WFT server settings Configure WFT Server settings You can set the WFT account and port number For instructions on setting the WFT account see page 44 Note that there is normally no need to change the port number 80 ...

Page 86: ...nd stop the LAN When the camera is ready for image transfer the connection is re established automatically EOSUtility WFTserver Smartphone When Enable is set and no communication is established for a certain period of time the transmission rate drops to save power MAC address The MAC address of the camera can be checked The MAC address of the camera is displayed in Wired ...

Page 87: ...87 9 Troubleshooting Guide ...

Page 88: ...via FTP fails after shooting the screen on the left is displayed and the camera s Y lamp blinks in red Check the error code number and eliminate the cause of the error Once the cause of the error is eliminated the images whose transfer previously failed will be re transferred automatically Note that when you cancel image transfer or turn off the camera the image will not be re transferred automati...

Page 89: ...d on X Turn on the target device and access point then wait a while If a connection still cannot be established perform the procedures to establish the connection again What to check on the camera On the camera IP address is set to Auto setting Is this the correct setting X If no DHCP server is used configure settings after setting the IP address to Manual setting on the camera p 106 11 Connection...

Page 90: ...n use Is the DHCP server working correctly X Check the DHCP server settings to make sure it is working correctly as a DHCP server X If applicable ask your network administrator to ensure the DHCP server is available What to check on the network as a whole Does your network include a router or similar device that serves as a gateway X If applicable ask your network administrator for the network gat...

Page 91: ...ddresses and the corresponding names correct X On the DNS server make sure IP addresses and the corresponding names are entered correctly Is the DNS server working correctly X Check the DNS server settings to make sure the server is working correctly as a DNS server X If applicable ask your network administrator to ensure that the DNS server is available What to check on the network as a whole Doe...

Page 92: ... change the setting to Auto setting p 18 What to check on the camera The camera s proxy server setting is Enable Is this the correct setting X If no proxy server is used set the proxy server setting to Disable p 23 Do the camera s Address setting and Port No settings match those of the proxy server X Configure the camera s proxy server address and port number to match those of the proxy server p 2...

Page 93: ... applicable ask your network administrator for the proxy server s address setting and port number then enter them on the camera What to check on the network as a whole Does your network include a router or similar device that serves as a gateway X If applicable ask your network administrator for the network gateway address and enter it on the camera X Make sure that the gateway address setting is ...

Page 94: ...TP server match the actual port number of the FTP server X Configure the same port number usually 21 on the camera and FTP server Configure the port number on the camera to match the actual FTP server port number p 23 Are the camera s FTP server settings correctly entered on the DNS server X Make sure the FTP server s Server name is correctly entered on the DNS server Make sure the Server name for...

Page 95: ...server s actual address X Configure the IP address on the camera to match the actual FTP server address p 22 Is a firewall or other security software enabled X Some security software uses a firewall to restrict access to the FTP server Change the firewall settings to allow access to the FTP server X You may be able to access the FTP server by setting Passive mode to Enable on the camera p 81 Are y...

Page 96: ...to only some IP addresses X Change the FTP server settings to allow access from the IP address configured on the camera in the TCP IP settings What to check on the FTP server Have you exceeded the maximum number of FTP server connections X Disconnect some network devices from the FTP server or increase the maximum number of connections in the FTP server settings This error occurs if the camera fai...

Page 97: ...y X If a login password is configured on the FTP server check the upper and lower case characters to make sure the password on the camera matches it p 23 What to check on the FTP server Do the user rights for the FTP server allow reading writing and log access X Configure the FTP server s user rights to allow reading writing and log access Is the folder specified as the transfer destination on the...

Page 98: ...get folder on the FTP server to allow saving images from the camera Is the power of the FTP server on X Turn on the FTP server The server may have been turned off because of an energy saving mode Is the hard disk of the FTP server full X Increase available space on the hard disk This error occurs if for some reason the camera fails to receive confirmation from the FTP server that image file transf...

Page 99: ... the LAN cable securely connected X Reconnect the LAN cable between the camera and server Because the cable may be severed try using another cable to connect the devices Is the hub or router on X Turn on the hub or router Is the power of the FTP server on X Turn on the FTP server The server may have been turned off because of an energy saving mode A problem other than error code number 11 to 81 oc...

Page 100: ...nnot be transferred Even with a combination of the same camera and smartphone if you have changed the settings or selected a different setting reconnection may not be established even after selecting the same SSID In such a case delete the camera connection settings from the Wi Fi settings on the smartphone and set up a connection again If Camera Connect is left running while setting up a connecti...

Page 101: ...ng the IP address assigned to the camera in the processes described on page 106 If security settings have not been properly set the following problems may occur Unauthorized network access Third parties with malicious intent may gain unauthorized access to the network you are using to steal modify or destroy information Additionally you could fall victim to other types of unauthorized access such ...

Page 102: ...102 ...

Page 103: ...103 10 Reference ...

Page 104: ...stering captions use a computer on which EOS Utility is installed See Operating Remotely Using EOS Utility on page 39 to enable the use of EOS Utility over a LAN 1 Start EOS Utility and select Camera settings X The camera settings screen is displayed 2 Select WFT Captions X The screen for caption creation is displayed Creating and Registering Captions ...

Page 105: ...Enter the caption or captions Enter up to 31 characters in ASCII format To acquire caption data stored in the camera select Load settings 4 Register the captions on the camera Select Apply to camera to register your new captions on the camera ...

Page 106: ...ect an item and press 0 The number entry screen will appear To use a gateway DNS address or IPsec select Enable select Address then press 0 3 Enter the desired values Turn the 6 dial to move the input position in the upper area and turn the 5 dial to select the number Press 0 to enter the selected number To set the entered values and return to the screen for step 2 press the M button Setting IP Ad...

Page 107: ...ed setting the necessary items select OK and press 0 X The setting screen for the communication method will appear If you are not sure what to enter see Checking Network Settings p 101 or ask the network administrator or another person knowledgeable about the network ...

Page 108: ...chronizing camera time Syncing up to 10 slave cameras to the master camera time Margin of error with master camera Approx 0 05 seconds Synchronize the camera time between the same camera models 9Number of Possible Shots Number of possible shots during Automatic transfer Approx shots The figures above are based on a fully charged Battery Pack LP E19 Power saving enabled and CIPA Camera Imaging Prod...

Page 109: ...f Microsoft Corporation in the United States and or other countries Macintosh and Mac OS are trademarks of Apple Inc registered in the U S and other countries UPnP is a trademark of the UPnP Implementers Corporation All other trademarks are the property of their respective owners ...

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Page 113: ...7 FTP mode 22 FTP server 21 FTP transfer 9 21 FTPS 22 Function settings 84 G Gateway 106 I Image transfer 21 Individual image transfer 27 IP address 18 106 IP security IPsec 79 J JPEG 30 K Keyboard 15 L Login method 23 Login name 44 M MAC address 40 86 Master camera 69 Movies 50 55 57 N Network 7 Nickname 13 O Overwriting files of same name 80 P Pairing 40 Passive mode 81 Password 44 Port number 2...

Page 114: ...rtphone 11 59 Subnet mask 101 106 Sync camera time 11 67 T Target folder 24 37 80 TCP IP 78 Transfer after shooting 32 Transfer history 33 Transfer with SET 29 Transferred images 37 Troubleshooting 87 U URL 47 V Viewable images 64 Viewing images 49 62 W Web browser 10 47 WFT server 10 43 WFTserver 10 43 Wired LAN 17 ...

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Page 116: ...rd or to www canon europe com Support The product and associated warranty are provided in European countries by Canon Europa N V The descriptions in this Instruction Manual are current as of January 2016 For information on the compatibility with any products introduced after this date contact any Canon Service Center For the latest version Instruction Manual refer to the Canon website CEL SW6EA210...

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