9-3
T
roubleshooting and Uninstallation
Troubleshooting
I have installed the software but the camera and computer
cannot communicate.
●
Is the driver installed?
➞
The driver is required for the communications between the camera and computer. When
you use the SOLUTION DISK software to communicate between the camera and
computer, be sure to install the driver shown below appropriate to your operating system.
• Windows 98 SE/Windows 2000: TWAIN Driver
• Windows Me/Windows XP: WIA Driver
●
Does your computer comply with these requirements?
➞
The system has a built-in OHCI-compatible IEEE1394 port and it comes with Windows
98 Second Edition, Windows Me, Windows 2000 or Windows XP preinstalled. (Not
compatible with upgraded machines.)
* The IEEE1394 interface is not supported for systems not complying with the above
conditions.
●
Are the camera and computer connected correctly?
➞
Connect the camera to your computer correctly using the interface cable. (
➞
2-2)
●
Is there sufficient charge left in the camera battery?
➞
Your computer does not supply power to the camera. Connect the DC Coupler Kit to the
camera or load a fully charged battery into the camera before connecting it to your
computer. (
➞
“Installing and Removing the Battery” in the EOS-1Ds Instructions.)
●
Do you have more than one camera connected to your computer?
If you connect more than one camera to the same computer, the driver and camera may not
operate normally.
➞
Shut down the software and disconnect all the interface cables. Then reconnect just the
interface cable that connects the camera to your computer.
●
Is the driver operating normally?
Open the [Device Manager] (
➞
9-5). Click
the plus symbol [+] to the left of [Imaging
devices] and check that [EOS-1DS] is
displayed.
