Canon Color Bubble Jet BJC-1000 Series User Manual Download Page 83

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Chapter 5

Troubleshooting

5-5

roubleshooting

Cause

Solution

Check that the Windows 98 or Windows 95 Explorer or
the Windows 3.1 File Manager can successfully read the
CD.

If the CD is unreadable, call the Canon Customer Care
Center (see page 1-5).

Paper Does Not Feed From Sheet Feeder

Cause

Solution

Paper is too thick

Use recommended paper

Paper within the range of 17 to 24 lb (64 to 105 g/m

)

can be loaded in the sheet feeder. Thicker paper cannot
be used.

Sheet feeder

Check sheet feeder capacity

overloaded

Check that you do not exceed the sheet feeder capacity.
Paper will not feed correctly if you exceed the specified
number of sheets. (See page 3-7.)

Paper support not

Attach the paper support

attached

Always attach the paper support. If the paper support is
not attached, the media will not slide fully into the paper
feed slot and will not feed into the printer correctly.

Paper wrinkled or

Check that you are using appropriate media

curled

Paper that is folded, curled, or crumpled will not feed
into the printer correctly, and may also cause paper jams.

See page 5-13 for details on clearing a paper jam.

Summary of Contents for Color Bubble Jet BJC-1000 Series

Page 1: ...ions or warranties concerning the products described Your printer and the software media included with your printer have been sold to you subject to the limited warranties set forth in the warranty card and license agreement enclosed with the respective product All software is licensed AS IS as described in the license agreement enclosed with the software media Further CCSI reserves the right to m...

Page 2: ...rations maintenance troubleshooting and specifications Read this manual to master basic operations and when you need to know the specifications of the printer Conventions This User s Manual uses the following conventions to alert you to information that will help you operate the printer correctly and safely N Notes provide advice or suggestions regarding the use of the printer C Cautions alert you...

Page 3: ...iv ...

Page 4: ...1 2 4 Accessing the Printing Options 2 4 The Windows Tabs 2 5 Specifying Your Printing Options on the Windows Tabs 2 11 Recommended Print Mode Settings 2 11 Plain Paper Print Jobs 2 12 High Resolution Paper Print Jobs 2 12 Customizing the Print Mode 2 13 Executing a Print Job 2 14 The BJ Background Monitor 2 15 BJ Backgrounder 2 16 BJ Status Monitor 2 16 Printing Speed Versus Color 2 17 Ways to Im...

Page 5: ...idge Guidelines 4 8 Maintaining the BJ Cartridges 4 9 Replacing the BJ Cartridge 4 11 Storing a BJ Cartridge 4 16 Transporting the Printer 4 17 5 Troubleshooting 5 1 Identifying Your Printer Problem 5 1 Basic Problems 5 2 Cannot Install the Printer Driver 5 4 An Error Message Appears 5 6 Print Job Will Not Start 5 9 Printing Halts 5 10 Printout Is Unsatisfactory 5 10 Clearing Paper Jams 5 13 Using...

Page 6: ...ing needs The BJC 1000 Series printers offer excellent print quality and fast print speed using both color and black inks We are certain you will be satisfied with this advanced Bubble Jet technology This chapter Lists the supplies accessories and options you can purchase for the printer Lists hardware and software requirements Describes Canon s customer support services 1 Introduction ...

Page 7: ...er network equipped to offer you supplies as you need them To find a dealer near you call the Canon Referral Service at 1 800 848 4123 If supplies are not available from your local dealer you can order directly from Canon by calling 1 800 385 2155 BJ Cartridges You can use the following BJ cartridges with the BJC 1000 Series printers BC 02 Black BJ Cartridge BC 05 Color BJ Cartridge BC 06 Photo BJ...

Page 8: ...e of third party parts or supplies including inks The limited warranty remains in effect for its life once that particular damage has been properly repaired For optimum printing results Canon recommends that you use Canon BJ cartridges You can also purchase the optional Canon BC 06 Photo Kit which includes everything you need to produce photo quality images BC 06 Photo BJ Cartridge SB 05 Ink Cartr...

Page 9: ...ndows 3 1 8 megabytes MB of RAM 16 MB or more recommended for high resolution printing 40 MB hard disk space Bi directional Centronics compatible parallel cable IEEE 1284 compliant a cable less than 6 6 feet in length is recommended CD ROM drive 2x or better If you do not have a CD ROM drive you can download the printer driver from Canon s Web site or BBS or call the Canon Customer Care Center to ...

Page 10: ...per call during holidays and days hours not listed above regarding urgent product questions or for products no longer under warranty 1 800 423 2366 Or for a charge of 2 50 per minute to a maximum of 25 00 per call 1 900 246 1200 E mail support via the Canon Computer Systems Inc Web site www ccsi canon com 24 hour toll free Fax Retrieval System 1 800 526 4345 To download the latest drivers using yo...

Page 11: ... read the warranty information to find out about the different service options available to you N Save your sales receipt for proof of purchase In the event that your printer needs service you will need your proof of purchase to obtain warranty service If you feel your BJC 1000 Series Color Bubble Jet Printer needs servicing contact Canon on the World Wide Web to locate the Canon Authorized Servic...

Page 12: ...inter and computer to communicate the software is called a printer driver The printer driver tells the computer what kind of a printer you are using The printer driver also controls the various settings such as print quality and paper type You define these settings within the printer driver and the printer driver then communicates the settings to both the computer and the printer N You must instal...

Page 13: ...you are using to create the document and open the document you want to print Choose Print or Print Setup from the File menu You will see a screen similar to this Click on the Properties or Setup button if you want to make any adjustments as appropriate for printing your document See Printer Setup Within Windows 98 and Windows 95 or Printer Setup Within Windows 3 1 for details After making any nece...

Page 14: ... Printers folder you can select the printer click the right mouse button and then select Properties from the drop down list Using the Printer Driver in Windows 98 and Windows 95 The printing options are displayed on the following Windows 98 and Windows 95 tabs General Details Main Paper Features and Maintenance See The Windows Tabs section page 2 5 for details You may also see a Sharing tab if you...

Page 15: ...f the Print Setup option does not appear in the File menu for your application refer to the user s manual supplied with the application It should provide information about changing the printer setup parameters In Windows 3 1 the printing options are displayed on these tabs Main Paper Features and Maintenance See the next section The Windows Tabs for details N In Windows 3 1 these tabs may be arran...

Page 16: ...earn more about using these settings General Windows 98 and Windows 95 only This tab allows you to add comments regarding the printer driver and print a test page or a separator page You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows application Chapter 2 Using the Printer With Windows 2 5 ADD COMMENTS HERE PRINT A SEPARATOR PAGE PRINT A TES...

Page 17: ...specify printer port settings spool settings and time out settings You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows application DEFINE THE PRINTER S PORT SPECIFY THE PRINTER DRIVER SPECIFY TIMEOUT SETTINGS SPECIFY PORT SETTINGS SPECIFY SPOOL SETTINGS ...

Page 18: ...are the same for Windows 98 Windows 95 and Windows 3 1 SELECT YOUR PRINT MODE WHICH INCLUDES PRINT QUALITY AND COLOR SETTINGS ILLUSTRATES THE CURRENT PAPER SETTINGS CLICK HERE TO PRINT COLOR DATA AS GRAYSCALE CLICK HERE TO CUSTOMIZE THE PRINT MODE SETTINGS SEE PAGE 2 13 SPECIFY THE TYPE OF BJ CARTRIDGE INSTALLED SELECT YOUR MEDIA TYPE RESTORE DEFAULT SETTINGS ...

Page 19: ...ws 98 Windows 95 and Windows 3 1 SPECIAL PRINTING FEATURES SCALED TURN ON TO ENLARGE OR REDUCE PRINTING PAGE LAYOUT TURN ON TO PRINT 2 OR 4 PAGES ON A SINGLE SHEET BANNER TURN ON FOR BANNER PRINTING SPECIFY PAGE ORIENTATION HOW DOCUMENT PRINTS ON A PAGE FOR SCALED OR PAGE LAYOUT PRINTING SPECIFY SIZE OF PAPER IN PRINTER RESTORE DEFAULT SETTINGS SPECIFY YOUR PAPER SIZE ...

Page 20: ...Windows 98 Windows 95 and Windows 3 1 ENABLE OR DISABLE BACKGROUND PRINTING SPECIFY NUMBER OF COPIES TO PRINT ENABLE PRINTING IN REVERSE ORDER LAST PAGE TO FRONT PAGE ENABLE COLLATING FOR MULTIPLE COPIES PRINT BORDERS TO SEPARATE PAGES ENABLES PRINTING 2 OR 4 PAGES ON A SINGLE SHEET CLICK TO VIEW OR CHANGE THE STAMP SETTINGS RESTORE DEFAULT SETTINGS SPECIFY A GRAPHIC STAMP TO BE PRINTED ON YOUR DO...

Page 21: ... cleaning roller cleaning and test prints The printing options on this tab are the same for Windows 98 Windows 95 and Windows 3 1 START PRINT HEAD CLEANING FEED A SHEET OF PAPER TO CLEAN ROLLERS SEE PAGE 3 17 PRINT THE NOZZLE CHECK PATTERN SEE PAGE 4 5 START THE BJ PRINTER STATUS MONITOR SEE PAGE 2 14 ...

Page 22: ...To cancel your setting selections on a tab click the Cancel button To save your settings without exiting click the Apply button To access helpful information about the printer and the printer driver click on the Help button To find out about a setting click the question mark in the upper right corner Move the larger question mark to the setting you are interested in and click again Recommended Pri...

Page 23: ...proofreading and editing before you print the final copy High Resolution Paper Print Jobs To print high quality illustrations and photographs with the BC 05 Color BJ Cartridge select one of the icons below Select Color for the BJ Cartridge setting Graphics For graphs or computer graphics with sharp boundaries between colors Photo For photographs or graphic images with fine gradations in tone To pr...

Page 24: ...RTS WITH CLEARLY DEFINED COLOR BOUNDARIES DIFFUSION USE FOR PRINTING NATURAL COLOR IMAGES SUCH AS PHOTOGRAPHS SPECIFY MEDIA TYPE SPECIFIES PAPER FEED METHOD OF AUTO FEED ENABLES THE IMAGE DATA CORRECTION FEATURE TO SMOOTH LOW RESOLUTION IMAGE DATA FOR PRINTING RESTORES THE DEFAULT SETTINGS ENABLE OR DISABLE COLOR ADJUSTMENT USING COLOR ADJUSTMENT REDUCES PRINTING SPEED RESTORES THE DEFAULT SETTING...

Page 25: ...o change the order of the print jobs or cancel a print job BJ Backgrounder Displays the transmission status of the current print job Use the backgrounder to pause or cancel a print job BJ Status Monitor Displays the printer status If an error occurs the status monitor will describe the error and provide a solution for the problem DISPLAYS CURRENT PRINT MODES SPECIFY A CUSTOM NAME FOR THIS PRINT MO...

Page 26: ...t the BJ Background Monitor select Help from the Help menu of the BJ Background Monitor Using the Printer With Windows CLICK HERE NAMES OF DOCUMENT PRINTING AND DOCUMENTS QUEUED FOR PRINTING THE ICON MARKS THE DOCUMENT CURRENTLY PRINTING TIME AND DATE DOCUMENT WAS SENT TO THE PRINTER DRAG THE COLUMN DIVIDER LEFT OR RIGHT TO RESIZE THE COLUMN NUMBER OF DOCUMENT PAGES AND SIZE BYTES ...

Page 27: ...ting click its button on the Task Bar N For information about the BJ Status Monitor click Help to pull down the Help menu and select Screen Topics SHOWS THE PAGE AND COPY PRINTING SHOWS THE FLOW OF TRANSMISSION DATA PAUSES THE PRINT JOB AFTER PAUSING THE PRINT JOB THIS BUTTON CHANGES TO RESUME CLICK TO RESTART THE PRINT JOB AFTER PAUSING CANCELS THE PRINT JOB CLICK HERE ...

Page 28: ...on that the driver has to interpret and translate When printing with black ink only the driver has only one color to interpret By decreasing the amount of colors that the printer driver has to interpret you can significantly decrease the time needed to translate the information This will speed up the overall printing process Using the Printer With Windows DISPLAYS THE TYPE OF BJ CARTRIDGE CURRENTL...

Page 29: ... file faster See your Windows documentation for instructions Avoid diffusion halftones In the Quality tab choose Diffusion for Halftoning only when printing final output or photographic images Choosing a Halftoning setting of Fine Fast allows documents to print as much as 20 faster because the computer does not need to compute to best possible position for each dot To select a Halftoning setting c...

Page 30: ... Summary of printer settings for various print media Automatically loading paper Printing on envelopes Using Canon s Specialty Papers To ensure the best performance of your printer you ll want to select the best paper and load it correctly You can stack paper in the sheet feeder to load it automatically or you can manually feed one sheet at a time through the sheet feeder 3 Paper Handling ...

Page 31: ... sizes of letter legal and A4 in portrait orientation You can use regular copier paper cotton bond papers and typical letterhead Always use paper without curls folds staples or damaged edges Glossy Photo Paper Canon Glossy Photo Paper is a high gloss thicker paper that produces the look and feel of a photograph Use this paper with the BC 05 Color or BC 06 Photo BJ Cartridge to produce photo realis...

Page 32: ... when you select T Shirt Transfer for your Media Type in the BJC 1000 Series Printer Driver so when you iron it onto the T shirt the image is viewed correctly Greeting Cards Get the most out of your Canon Creative or other card making software with Canon Greeting Cards These cards give your unique personalized cards the look and feel of professional cards You can create cards invitations announcem...

Page 33: ...color images suitable for business presentations design work or professional reports Back print film is printed on the back non glossy side of the film in mirror image and then viewed from the front or glossy side using a backlighting device Be sure to select Back Print Film as your Media Type in the printer driver High Gloss Film The Canon High Gloss Film features a bright white finish that lends...

Page 34: ...temperatures or humidity To avoid bending or wrinkling the paper store the package on a flat surface After printing do not touch the print side until the ink is dry If water gets on the printed media do not touch the print side until the media is dry When using graph paper the lines may not match because the 1 6 inch line spacing of the printer is slightly less than that of graph paper Adjust the ...

Page 35: ...ue paper thickness lever before loading paper Left for printing on paper Right for heavier weight paper envelopes fabric sheets or other print media N Be sure to check this lever before and after printing on heavier weight print media or envelopes 3 6 Paper Handling Chapter 3 PAPER THICKNESS LEVER ...

Page 36: ... Back Print Film Left 10 High Gloss Film Left 1 Other heavier weight Right 1 print media Envelopes Right 5 Loading Paper You can stack paper in the sheet feeder to load it automatically or you can manually feed one sheet at a time through the sheet feeder You can place approximately 50 sheets of plain paper 20 lb or 75 g m2 in the sheet feeder at a time You can stack approximately 20 sheets of tra...

Page 37: ...d in Make sure the paper support is attached to the printer Open the front cover and make sure the blue paper thickness lever is set Right for envelopes fabric sheets or thick paper Left for all other print media Close the front cover Prepare the printer PAPER THICKNESS LEVER PAPER SUPPORT ...

Page 38: ...ed into the printer first Align the edge of the paper stack with the right edge of the sheet feeder Pinch the paper guide so it moves smoothly and slide the paper guide snug against the left side of the paper stack Make sure that the paper stack is not higher than the limit mark Load the stack of paper into the sheet feeder Fan the paper LIMIT MARK ...

Page 39: ...mudges or malfunctions Do not leave paper stacked in the printer for long periods of time longer sheets of paper may become bent or curled over time This may cause the paper to misfeed or jam Depending on the density of your printed pages or if your printed page contains lots of graphics the ink may need time to dry Within two to three seconds the ink becomes smudge resistant If paper curls after ...

Page 40: ...problems Printing on Envelopes You can stack up to 5 envelopes in the sheet feeder or you can manually feed envelopes one at a time through the sheet feeder U S Commercial number 10 COM10 envelopes Canon envelopes and European DL envelopes are recommended You may be able to stack envelopes of other sizes in the sheet feeder however Canon cannot guarantee consistent performance on envelope sizes ot...

Page 41: ...al coated paper or deeply embossed paper Envelopes using peel off sealing strips Envelopes in which letters have been enclosed When you are ready to print on envelopes follow these steps to stack envelopes in the sheet feeder You can also manually feed envelopes one at a time Open the front cover and make sure that the blue paper thickness lever is set to the right A Close the front cover Prepare ...

Page 42: ...s crisp Press all the way around the envelopes to remove any curls and expel air from inside the envelopes Make sure any curls are removed from the flap of each envelope Make sure the flaps are straight Use the end of a pen or similar object to flatten the leading edge of envelopes Prepare the envelopes PRESS DOWN FIRMLY ON THE EDGES OF THE FLAP ...

Page 43: ...ap toward the sheet feeder Pinch the paper guide so it will move smoothly and slide the paper guide snug against the left side of the stack You can load up to 5 envelopes at one time Make sure the printer is plugged in Remove each envelope as it is ejected from the printer Start your print operation Insert the envelopes PRINT SIDE ADDRESS SIDE ...

Page 44: ...int quality with these papers Follow these guidelines When automatically feeding transparencies or back print film remove each sheet after it is delivered Do not allow film sheets to stack up Let the printed sheets of film or paper dry completely before storing them Media type Drying time Canon Glossy Photo Paper or Cards 2 minutes Canon High Gloss Film 15 minutes Canon Fabric Sheets 1 hour Canon ...

Page 45: ...n 59 F to 86 F 15 C to 30 C The relative humidity should be between 10 and 70 Printing and Uncurling Back Print Film Be sure to print on the back matte nonglossy side of the film Your data is printed in mirror image so it can be viewed from the front or glossy side using a back lighting device If Back Print Film becomes curled follow these steps to uncurl it Do not roll the film too tight The film...

Page 46: ...uality printing This paper is specially coated to produce delicate color output After using a package of High Resolution Paper 100 sheets you need to use the cleaning sheet enclosed with the paper to remove paper dust from the printer s rollers this will help prevent paper feed problems Make sure the power cord is connected to a power outlet Set up the printer Keep the film rolled up for about fiv...

Page 47: ...r 3 Remove the two pieces of tape from the sheet Insert the sheet with the sticky side toward you and down going into the printer s sheet feeder Adjust the paper guide to the edge of the cleaning sheet Insert the cleaning sheet ...

Page 48: ...operties window Click the Maintenance tab On the Maintenance tab click the roller cleaning icon When prompted to confirm the cleaning click Yes The printer feeds the sheet and then ejects it Use a cleaning sheet once only Use the Printer Driver to feed the sheet CLICK HERE ...

Page 49: ...ng Fabric Sheets with this printer Be sure to follow these guidelines To avoid paper jams smearing and other problems do not open the printer s cover during printing Use the fixing agent that comes with the Fabric Sheet Do not touch newly printed fabric sheets until the ink is completely dry This takes about one hour Open the front cover and make sure the blue paper thickness lever is to the right...

Page 50: ...d slide the paper guide snug against the left side of the sheet Do not attempt to load more than one sheet at a time N Do not remove the film backing from the fabric sheet until printing is completed Do not touch the front side of the fabric sheet when your hands are wet or dirty Always handle the sheet by the edges An unclean or scratched print surface can adversely affect print quality Insert th...

Page 51: ...ic sheet set for about one hour to allow the ink to completely dry When dry peel the film backing from the printed fabric sheet Do not remove the film backing before printing Wash the printed fabric sheet for about three minutes under lukewarm running water to remove extra ink Hang the fabric sheet up to dry it again Iron the dried fabric sheet with a clothes iron See the booklet that comes with t...

Page 52: ... sheet at the end of the banner just in case the type runs over Printing on banner paper requires quite a bit of ink If you think your BJ cartridge may run out of ink use a new BJ cartridge For best print results on banner paper use light design patterns To prevent the ink from smearing do not allow the printed sheets to fold and stack on one another after they are ejected from the printer See App...

Page 53: ... sure the printer is plugged in Make sure the paper support is attached to the printer Open the front cover and make sure the blue paper thickness lever is set to the left Close the front cover Prepare the printer PAPER THICKNESS LEVER ...

Page 54: ...per with the right edge of the sheet feeder and slide it into the printer until it stops Pinch the paper guide so it will move smoothly and slide the paper guide to the left side of the sheet Leave a gap of about 0 04 in 1 mm between the paper guide and the edge of the paper Gently fold the paper at the perforations between the first and second sheet Load the first sheet of the banner Cut the bann...

Page 55: ...wet ink does not stain the desk or the floor Open the Windows application you are going to use to print From the File menu select Print Then select your print options using the BJC 1000 Series Printer Driver for Windows For Media Type select Plain Paper For the Paper size select Letter or A4 On the Paper tab select Banner Printing See your application software instructions for other options Set up...

Page 56: ...eets print allow the printed sheets to hang over the edge of the desk or work table Loading Glossy Photo Paper When you load Glossy Photo Paper in the printer always use the Loading Support Sheet B provided with the package Open the front cover and make sure that the blue paper thickness lever is set to the right A Close the front cover Prepare the printer Start printing PAPER THICKNESS LEVER ...

Page 57: ...p of the Loading Support Sheet B Insert the two sheets into the sheet feeder Adjust the paper guide to the sheets Remove the sheet as it is ejected from the printer Do not touch the printed side until the ink is completely dry about two minutes Load the Glossy Photo Paper PRINT SIDE GLOSSY SIDE UP LOADING SUPPORT SHEET B ...

Page 58: ...an the stack to remove static cling and align the edge of the stack by tapping them on a flat surface If the photo cards are curled gently bend them in the direction opposite the curl to straighten them Do not remove the borders from the photo cards before printing To avoid touching the print side glossy side always handle the sheets by the edges Prepare the cards Paper Handling ...

Page 59: ...pter covers the care required for your printer It includes Printer guidelines Cleaning the printer Printing the test pages Cleaning the print head BJ cartridge guidelines Replacing the BJ cartridge Storing a BJ cartridge Transporting the printer 4 Maintaining the Printer ...

Page 60: ...he power cord from the power outlet When you unplug the power cord grasp the plug itself Do not pull on the cord Do not unplug the printer when it is printing This may prevent the print head unit from returning to the home position on the right and being capped which may cause the print head to dry out This is critical If left uncapped the print head unit may clog and may need to be replaced Do no...

Page 61: ...ce Perform the following maintenance as necessary to keep your printer in good operating condition C Do not clean the exterior of the printer with volatile liquids such as thinners benzene or any spray type or chemical cleaners doing so will damage the surface of the printer When cleaning the printer avoid the area near the print head on the BJ cartridge Do not touch the print head Ink may leak ou...

Page 62: ...r output slot After completing the cleaning close the front cover N Do not touch the gears located under the front cover Do not touch the print head or the area around the print head Do not use paper products such as paper towels or tissues Do not use oil or cleansers Clean inside the printer ...

Page 63: ...s or chemical cleaners Do not wash the printer with water Printing a Test Page You can print a Nozzle Check Pattern to check the operation of your printer and your print quality If the Nozzle Check Pattern indicates poor print quality try cleaning the print head see page 4 7 If necessary replace the BJ cartridge Before starting make sure paper is properly loaded in the sheet feeder see Automatical...

Page 64: ... to print a Nozzle Check Pattern Click on the Test Prints option and then click OK BC 05 COLOR BJ CARTRIDGE NOZZLE CHECK PATTERN N You can also print the Nozzle Check Pattern by pressing the purple button on top of the printer Quickly press it twice to start printing CLICK HERE BC 02 BLACK BJ CARTRIDGE NOZZLE CHECK PATTERN YELLOW MAGENTA CYAN ...

Page 65: ...in the printer driver Simply click the print head cleaning icon and then click OK Print head cleaning takes approximately one minute N Perform the print head cleaning only when you encounter a print quality problem Unnecessary and repetitious cleaning will waste ink After print head cleaning be sure to print another Nozzle Check Pattern If five successive print head cleanings do not solve the prob...

Page 66: ...e to add bright fluorescent colors to your images Each of these BJ cartridges contains the print head and ink The color cartridges have three ink chambers cyan magenta and yellow When you run out of ink simply replace the entire BJ cartridge BC 02 BLACK BC 05 COLOR BC 06 PHOTO BC 09F NEON The actual amount of ink that you use will vary depending on the print density of a page If the majority of yo...

Page 67: ...date the product s limited warranty However Canon cannot guarantee the quality or performance of your printer when you are using inks from other suppliers Canon s limited warranty does not cover damage caused to Canon s Bubble Jet products that is attributable to the use of third party parts or supplies including inks The limited warranty remains in effect for its life once that particular damage ...

Page 68: ...ridge Storage Box Keep BJ cartridges in their sealed containers until you are ready to use them If spilled the ink is difficult to remove Therefore it s a good idea to keep the BJ cartridges and BJ tanks out of the reach of children Do not touch the print head area on the BJ cartridge Ink may leak out and cause stains C Hold the BJ cartridge on the sides only Do not touch the area around the print...

Page 69: ...dge Follow the instructions in this section to replace an old BJ cartridge or to change BJ cartridges when you are switching between any of the BJ cartridges Before starting make sure the printer is plugged in Grasp the top of the cover in the center and pull it toward you Raise the cartridge lock lever to unlock the BJ cartridge Open the front cover ...

Page 70: ...lide the BJ cartridge out of the holder If you are replacing an old BJ cartridge dispose of the old cartridge properly If you are switching cartridges you must store the cartridge you are removing in the Ink Cartridge Storage Box Store or dispose of the BJ cartridge Remove the BJ cartridge ...

Page 71: ...and take the new BJ cartridge out of its protective packaging Remove the orange protective material from the BJ cartridge Lift off the orange cap from the print head and then remove the orange tape Prepare the BJ cartridge Open the new BJ cartridge ORANGE PROTECTIVE TAPE ORANGE PROTECTIVE CAP ...

Page 72: ...ack as it goes The BJ cartridge will be slightly tilted when you insert it Press the blue lock lever down completely do not use excessive force The BJ cartridge is now positioned and locked N If you cannot lower the cartridge lock lever remove the BJ cartridge and then try inserting it again Lower the lock lever Insert the BJ cartridge ...

Page 73: ...on the right and caps itself If you unplug the printer while it is printing or if you turn off a power strip to which the printer is connected or if you manually move the cartridge holder from the home position the BJ cartridge will not be capped and it may dry out If you installed a new BJ cartridge the printer automatically cleans the print head If you need to initiate the print head cleaning se...

Page 74: ...x press in on the release tab that locks the cover in place You must insert the cartridge correctly or the storage box will not close The protective cap must be removed from the cartridge before you set it in the storage box Be sure the lid snaps closed N Whenever you remove a BJ cartridge from the printer store the cartridge in the storage box unless you are disposing it Close the storage box Car...

Page 75: ...become damaged if subjected to severe vibration during transportation Also your print head may dry out during travel and become unusable if it is not capped and taped correctly If you plan to move the printer from one location to another or if you want to store it follow these steps Make sure the print head is in the home position Remove any paper from the sheet feeder Detach the interface cable U...

Page 76: ...4 18 Maintaining the Printer Chapter 4 Secure the cartridge holder and the BJ cartridge in place with tape Tape the BJ cartridge Remove the paper support ...

Page 77: ...aintaining the Printer Reattach the tape and packing material to the printer Be sure to tape the cover to the printer body Cover the printer with its shipping bag Repack the printer in its original packing materials Tape and cover the printer ...

Page 78: ...idge or an ink tank from which you have removed the protective cap An opened BJ cartridge or BJ tank that is not installed in the printer may leak and the print head may dry out If you are shipping the printer through a shipping agent make sure the top of the box is clearly marked FRAGILE or HANDLE WITH CARE ...

Page 79: ... 1 5 This chapter contains basic information to help you solve printer problems It covers a few basic problems and describes how to clear a paper jam For additional problem solving information be sure to use our support services See Canon Customer Care Center in Chapter 1 page 1 5 for details on Canon s customer technical support options Identifying Your Printer Problem Before contacting Canon ide...

Page 80: ...anty information that came with your printer for details Basic Problems This section describes these basic problems Cannot install the printer driver Paper does not feed from the sheet feeder An error message appears Print job will not start Printing halts Printout is unsatisfactory Clearing paper jams Using the purple button For all other problems be sure to use Canon s support services described...

Page 81: ...he printer while it is printing When the ink or paper runs out or a paper jam occurs the BJ Printer Status Monitor automatically appears Look at the messages and pictures to determine what type of error has occurred Click the Guide tab and proceed as directed by the messages shown Printing resumes once you resolve the error Troubleshooting ...

Page 82: ...rive not specified correctly Windows 98 or Windows 95 Double click My Computer and then double click the CD ROM icon in the new window Refer to the Quick Start Guide and proceed with the installation Windows 3 1 Follow the installation instructions in Appendix B Problem with the Verify your CD ROM drive CD ROM You may need to reduce the speed of your CD ROM To lower the speed cache for the CD ROM ...

Page 83: ...sed Sheet feeder Check sheet feeder capacity overloaded Check that you do not exceed the sheet feeder capacity Paper will not feed correctly if you exceed the specified number of sheets See page 3 7 Paper support not Attach the paper support attached Always attach the paper support If the paper support is not attached the media will not slide fully into the paper feed slot and will not feed into t...

Page 84: ...EE 1284 compatible parallel interface cable Another device is Check the LPT1 port connected to LPT1 Make sure the printer is connected to LPT1 Switching device or Check the switching device or external buffer external buffer fault Disconnect the switching device or external buffer and print with the printer connected directly to the computer If you can then print normally the fault is probably in ...

Page 85: ...n To uninstall the printer driver click Start and select Programs Then select BJ Printer and click Uninstall Follow the on screen instructions For details about installing the printer driver see the Quick Start Guide A Windows Printing Change the WPS driver port setting to FILE or System WPS driver delete the WPS driver is installed on the To change the port setting open the WPS Driver computer Pr...

Page 86: ...k your memory not available for the Refer to the manual for your software application and software application check that the required amount of memory is allocated to the application If there is not enough memory installed install more memory Refer to the documentation for your computer for information on installing additional memory Sufficient space not Delete any unnecessary files to make more ...

Page 87: ...and the Check your cables computer are not Connect the power cord and the printer cable securely properly connected For details see the Quick Start Guide with the printer cable A large sized document Wait awhile until printing starts such as a photograph or Data transfer takes longer with large sized documents graphics is being printed The printer driver being Make sure the BJC 1000 driver is sele...

Page 88: ...e BJ cartridge again see page 4 11 and clean to the BJ cartridge the print head see page 4 7 Not printing on correct Reload the print media side of the media Make sure that you load the media with the correct print side up The last part of print job is not printing Cause Solution Paper used for printing Specify the paper size you are using in the driver differs from the paper Page Size setting on ...

Page 89: ...em and click Uninstaller Follow the on screen instructions Printed and on screen colors do not match The color reproduction methods used by monitors differ from those used by printers In addition the printed color tones may not perfectly match those on the monitor because the colors vary depending on the circumstances in which the monitor is viewed and the monitor s color calibration settings For ...

Page 90: ... try a different paper type Print on special print media such as High Resolution Paper or Glossy Photo Paper Print density is set Reduce the print intensity in the printer driver too high To change this setting open the Printer Properties dialog box On the Main tab click the Advanced button and then click the Color tab Move the intensity slider to the left to lower the print intensity ...

Page 91: ...the paper tears off inside the printer unplug the printer Then open the front cover and remove the paper left inside the printer N If you are printing high density graphics when a paper jam occurs feed at least two sheets of paper through the printer to clean the rollers Reload the stack of paper and press the purple button Reload paper Remove the jammed paper ...

Page 92: ...utton once To print the Nozzle Check Pattern press the purple button twice To reset the printer print data will be erased hold down the purple button for at least two seconds and then release it The printer is restarted and the print head is cleaned N The purple button is not a power button The printer does not have a power button The power comes on when the power cord is connected to the power ou...

Page 93: ...izontal dpi maximum Print Speed BC 05 Color Draft mode up to 0 6 ppm BJ Cartridge Standard mode up to 0 46 ppm BC 02 Black Draft mode up to 4 ppm BJ Cartridge Standard mode up to 3 1 ppm Print Direction Bi directional Print Width Maximum 8 0 inches 203 2 mm maximum Paper Handling Automatic feed Paper Weight 17 to 24 lb 64 to 105 g m2 A Specifications ...

Page 94: ...10 cards Bubble Jet paper Approx 50 sheets Fabric sheets 1 sheet Transparencies 20 sheets Back print film 10 sheets High Gloss Film 1 sheet Envelopes 5 envelopes U S Commercial number 10 or European DL Paper Size Letter 8 5 in 11 in Legal 8 5 in 14 in A4 210 mm 297 mm A5 148 mm 210 mm B5 182 mm 257 mm Banner 8 5 in 11 in sheets maximum length 66 in 1676 mm U S Commercial number 10 envelope 9 5 in ...

Page 95: ...r Canon Bubble Jet printers Transparencies Canon Transparencies Back print film Canon Back Print Film High gloss film Canon High Gloss Film Envelopes U S Commercial number 10 Canon envelopes or European DL Printable Area The printable area includes the recommended printing area and the actual printable area Recommended Printing Area Canon recommends that you print within this area Printable Area T...

Page 96: ... width x length A5 141 2 mm 200 0 mm A4 203 2 287 0 mm B5 175 2 247 0 mm Fabric Sheets Printable Area width x length Fabric Sheet A4 203 2 mm 287 0 mm Letter 8 in 10 6 in Glossy Photo Card Printable Area width x length Glossy Photo Card 109 4 mm 159 9 mm ...

Page 97: ... Commercial 10 9 5 in 4 125 in European DL Envelope Printable Area width x length European DL 220 mm 110 mm Banner Paper The shaded portions of the drawing below illustrate the maximum recommended printing area of Banner Paper Printable Area width x length Letter size 8 in 65 88 in A4 size 203 2 mm 1779 0 mm ...

Page 98: ...r each color cyan magenta yellow Print head life Approximately 200 sheets at 7 5 coverage per color BC 06 Photo BJ Cartridge Print head 16 nozzles per color Ink color Black cyan magenta Cartridge yield Approximately 45 sheets at 7 5 coverage per color BC 09F Neon BJ Cartridge Print head 16 nozzles per color Ink color Cyan fluorescent magenta fluorescent yellow Cartridge yield Approximately 100 pag...

Page 99: ... to 95 F 5 C to 35 C Humidity 10 to 90 RH no condensation Storing Environment Temperature 32 F to 95 F 0 C to 35 C Humidity 5 to 90 RH no condensation Power Source USA Canada AC 120V 60 Hz Power Consumption Printing 35 watts Standby 5 5 watts Off 3 2 watts Dimensions 14 1 in W 7 0 in D 6 4 in H without paper support attached Weight Approx 4 9 lb Specifications Specifications ...

Page 100: ...A 8 Specifications Appendix A ...

Page 101: ... Series Printer Driver for Windows 3 1 If you are using Windows 98 or Windows 95 see the Quick Start Guide Turn on your printer and then turn on your computer Insert the Canon Creative CD into your CD drive From Program Manager select Run in the File menu Make sure Windows 3 1 starts Start up your system B Installing the Printer Driver for Windows 3 1 ...

Page 102: ... screen Type D SETUP where D is your CD drive most CD drives are D or E Then click OK Select BJC 1000 Series from the list of printers Be sure to wait for Windows to complete each operation When complete restart Windows Follow the on screen instructions Specify the Setup program ...

Page 103: ...cifying color using CMYK color values K is used for black because B is used to represent blue in RGB Composite black The black color formed by mixing cyan magenta and yellow ink so that they appear almost black on a printout cpi Characters per inch A unit of measurement relevant to a fixed space font Because all characters have the same width you can calculate the number of characters printed per ...

Page 104: ...or in the color spectrum Examples are red green and violet Ink Cartridge Storage Box A box for storing a BJ cartridge A BJ cartridge removed from the printer must be stored inside this storage box to prevent the print head of the cartridge from drying and clogging Intensity The amount of color More intense or more saturated colors are more pure Less intense or less saturated colors are less vivid ...

Page 105: ...Centronics type parallel interface with bidirectional capability See also Interface Pitch Refers to the number of characters per inch that can be composed using a fixed space font Platen Printer component that holds the paper in position during ink transfer Point size Character height is defined in points one point is 1 72 inch For instance this text is printed using a 10 point font Portrait orien...

Page 106: ...olution means smoother curves and angles as well as a better match to traditional typeface designs Resolution values are represented by horizontal data and vertical data for example 360 360 dpi This printer can produce output with resolutions up to 720 360 dpi precision RGB An acronym for Red Green and Blue the three primary colors used in the additive process to form a wide spectrum of colors Smo...

Page 107: ...2 12 3 2 4 8 A 1 A 6 BC 06 Photo BJ Cartridge 1 2 3 2 12 3 2 3 4 8 A 6 BC 09F Neon BJ Cartridge 1 2 2 12 4 8 A 6 Bi directional cable 1 4 A 7 printing A 1 BJ Background Monitor 2 14 15 BJ Backgrounder 2 14 2 16 BJ cartridge holder 4 2 BJ cartridge s 1 2 4 8 capping 4 15 guidelines 4 8 10 maintenance 4 9 10 replacing 4 11 16 setting printer driver 2 7 specifications A 6 storage box 4 10 4 12 4 16 s...

Page 108: ... envelopes 3 11 A 5 Computer processor 1 4 2 19 Contrast adjusting 2 13 Conventions documentation iii Copies 2 9 Customer Care Center 1 5 5 1 Customer support 1 5 5 1 Customizing print mode 2 13 14 D Details tab printer driver 2 6 Diffusion 2 13 halftones 2 18 Dimensions printer A 7 DL envelopes 3 11 A 5 Document printing 2 2 Documentation iii dpi A 1 Draft mode 2 19 A 1 setting 2 12 E Envelopes 3...

Page 109: ... 4 3 4 3 7 A 2 High Resolution Paper 1 3 3 3 3 7 3 17 19 A 2 cleaning sheet 3 17 19 print jobs 2 12 Home position 4 2 4 15 Humidity 3 15 A 7 I IBM PC computer 1 4 IEEE 1284 compliant 1 4 A 7 Image data correction 2 13 Ink 1 2 3 4 9 color A 6 Ink Cartridge Storage Box 4 10 4 12 4 16 Installing printer driver Windows 3 1 B 1 2 Intensity print 2 13 Interface A 7 J Jams paper 5 13 L Legal printable ar...

Page 110: ...er 2 8 Paper thickness lever 3 6 7 3 12 3 24 Paper types recommended A 3 selecting 3 2 6 Parallel cable 1 4 5 6 A 7 problems 5 6 5 9 Pentium processor 1 4 Photo quality output 4 8 setting printer driver 2 12 Plain paper 2 19 3 2 3 6 7 A 2 print jobs 2 12 Port settings 2 6 5 6 7 5 9 5 11 Power consumption A 7 cord 4 2 5 6 5 9 source A 7 Print density 3 5 direction A 1 intensity 2 13 quality 2 7 set...

Page 111: ... button 4 6 5 13 14 Q Quality tab printer driver 2 13 2 18 R RAM 1 4 2 19 Recommended print mode settings 2 11 12 Replacing BJ cartridge 4 11 16 Reverse order printing 2 9 Roller cleaning 2 10 3 17 19 S Sales receipt 1 6 Save tab printer driver 2 14 Saving print modes 2 14 Scaled printing 2 8 Serial number printer 5 1 2 Servicing printer 1 6 Sheet feeder 3 9 3 14 capacity A 2 Smoothing image data ...

Page 112: ...shooting 5 1 14 T Shirt Transfers 1 3 3 3 3 7 A 2 U U S Commercial number 10 envelopes 3 11 A 5 Uncurling back print film 3 16 17 Unsatisfactory printout 5 10 12 Using printer driver 2 1 purple button 5 14 W Warranty 1 3 1 6 4 9 5 2 Weight printer A 7 Windows 1 4 printer setup 2 3 4 tabs 2 5 11 using printer 2 1 19 Windows 3 1 2 4 Print Manager 2 18 printer driver installing B 1 2 swap file 2 18 W...

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Canon Color Bubble Jet BJC-1000 Series, User Manual

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