![background image](http://html.mh-extra.com/html/canon/canoscan-fs4000us/canoscan-fs4000us_user-manual_62790110.webp)
Appendices
108
1
2
3
4
5
FilmGet FS User’s Guide
Q14
Dust/scratch removal failed.
Dust/scratch removal failed because volume was too great to process.
A
Dust/scratch removal was not possible for the scanned film. Remove any dirt
from the film with a blower brush and rescan. For scratches, it may be
possible to fix these problems to a certain degree with retouching software.
Q15
Transmission error. Close the application programs that are running and restart the
computer.
A
Some error occurred. Restart the computer.
Q16
Scanner malfunction. Contact a service center.
A
Some error occurred. Restart the computer. If the same error message is
displayed, the scanner may have malfunctioned. Contact a Canon Customer
Help Support Desk listed at the back of this guide.
Q17
Size of combined image files exceeds the maximum setting. Reduce the input
resolution or the number of frames selected, or make the Crop Frame smaller.
A1
Reduce the input resolution (scan resolution) to the minimum required
resolution, and then scan the images again. (p. 52, 56)
A2
Reduce the number of frames to be scanned, and then scan the images
again. (p. 37)
A3
Make the scan area smaller, and then scan the images again. (p. 47)
A4
In the “Settings” menu, clear the checkmark next to “Preferences - Max
Combined Image File Size,” and then scan the images again. (p. 92)