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Canon BJC-S200 Quick Start Manual Download Page 37

Troubleshooting

33

Troubleshooting Printer Hardware

Cannot 
install the 
printer driver 

(continued)

Computer cannot 
detect a printer 
port

Verify that the USB cable is connected to both your printer and your 
computer, and that the connection is secure.

If this does not solve the problem, exit the installation procedure, 
unplug the printer, restart the computer and reinstall the software. 
The installer will prompt you when to plug the printer in.

Problem

Possible Cause

Try This

Paper jams 
in the printer

Media jammed 
during paper 
feed

1. Gently pull the jammed paper out of the sheet feeder or the output 

slot, whichever is easier.

If the paper tears and some is left in the printer, unplug the power 
cord, open the front cover, and remove the pieces. Close the front 
cover and plug the power cord back in. Your print job data will be 
lost, and you will need to print the job again.

If you cannot reach or remove the torn paper, do not attempt to 
disassemble the printer yourself. Contact the Customer 
Care Center.

2. Reload paper into the paper rest, then press the RESUME/CANCEL 

button on the printer.

Use a standard paper size whenever possible to prevent jams.

Printer is not 
responding

Power cord not 
securely 
connected

Verify that the power cord is securely connected to the printer and 
plugged into a working outlet.

Printer is not set 
as default, is not 
plugged in, or is 
not ready

Verify that the Canon S200 printer is the default printer.

Verify that the printer is plugged in.

Printer/computer 
incorrectly 
connected

Ensure the printer is securely connected to the computer by 
reconnecting the printer cable to the computer port. 

Printer driver is 
not selected

Verify that the S200 is the selected printer. See “Selecting the S200 
Printer for Use” on page 2.

Problem

Possible Cause

Try This

S200 QS.book  Page 33  Tuesday, September 18, 2001  9:02 AM

Summary of Contents for BJC-S200

Page 1: ...S200 Color Bubble Jet Printer Quick Start Guide S200 QS book Page i Tuesday September 18 2001 9 02 AM ...

Page 2: ...re not intended to be nor should they be understood to be representation or warranties concerning the products described Specifications are subject to change without notice All print speeds based on draft mode Print speed will vary depending on system configuration software document complexity print mode and page coverage As an ENERGY STAR partner Canon U S A Inc has determined that this product m...

Page 3: ...e Setup 15 Saving and Recalling Driver Settings 19 Chapter 3 Printing Maintenance Monitoring Ink Levels 21 Replacing Ink Tanks 23 Printing a Nozzle Check Pattern 25 Cleaning the Printhead 27 Aligning the Printhead 29 Chapter 4 Troubleshooting Tips for Troubleshooting 31 Customer Care Center 38 Appendix Installing the Printer Driver 39 Uninstalling the Printer Driver 41 Registering Your Canon Produ...

Page 4: ...iv Contents S200 QS book Page iv Tuesday September 18 2001 9 02 AM ...

Page 5: ...and Off To turn your printer on plug the power cord into an electrical outlet To turn your printer off simply unplug the power cord from the back of the printer This Quick Start Guide describes some of the features of your S200 printer and how to use them For more information view and or print the S200 User s Guide on the Setup Software User s Guide CD ROM or use the online help in your printer in...

Page 6: ...o set the S200 as the default printer in Windows 1 Click Start then Settings then Printers 2 Right click the Canon S200 printer icon then click Set as Default The Canon S200 printer icon will display a check mark indicating that it is the default printer To select the S200 from within a Windows application Even if another printer is set as the default printer you can still select the Canon S200 fo...

Page 7: ...ecommends that you use genuine Canon media with your S200 printer Follow the instructions that come with any specialty media on storing handling and printing Specialty media available for use with the S200 include Canon High Resolution Paper Canon Transparencies Canon Banner Paper Canon Glossy Photo Paper Canon Photo Paper Pro Canon Glossy Photo Cards Canon High Gloss Photo Film Canon T Shirt Tran...

Page 8: ...pe of attached fasteners ribbons etc Loading Paper and Other Media Load Limit and Paper Thickness Lever Position Media Type Paper Rest Load Limit Paper Thickness Lever Position Plain paper up to 50 sheets 17 lb Left High Resolution Paper up to 40 sheets Left Photo Paper Pro 1 sheet Left Photo Paper Pro 4 x 6 1 sheet Left High Gloss Photo Film 1 sheet Left Glossy Photo Paper 1 sheet Left Glossy Pho...

Page 9: ...a 1 Make sure the paper thickness lever is set correctly for the media used 2 Slide the paper guide completely to the left 3 Fan the edges of the sheets to remove static cling and avoid paper jams then tap the edges of the stack against a flat surface so the stack is aligned 4 Insert the media into the paper rest with the print side facing up 5 Slide the paper guide to the edge of the media until ...

Page 10: ...ck with the right side of the paper rest then insert the stack into the printer 5 Slide the paper guide to the edge of the envelopes until it is firmly in place Make sure that none of the flaps overlap If the envelope edges are not flat crease them with the side of a pen Do not allow more than 5 envelopes to stackon the paper output tray When printing envelopes be sure to select Envelope as the Me...

Page 11: ... Canon BJ Status Monitor icon on the Task Bar 2 Click Cancel Printing The print job will be cancelled and the paper ejected To cancel a print job from Windows 1 Click Start then Settings then Printers 2 Double click Canon S200 click the print job then press the Delete key The print job will be cancelled and the paper ejected To cancel a print job in Mac OS when using foreground printing On your ke...

Page 12: ...e a job is printing go to the BJ Print Monitor window click Finder then BJ Print Monitor 2 Highlight the job to be cancelled 3 Click the Stop Printing icon in the Print Queue dialog box The print job will be cancelled and the paper ejected S200 QS book Page 8 Tuesday September 18 2001 9 02 AM ...

Page 13: ...There is a variety of settings you can use to enhance the quality of the print the colors and the way in which the document comes out of the printer Adjusting Print Quality Two of the features that affect the appearance and quality of your printed documents can be controlled with the printer driver Media Type The S200 automatically adjusts printer settings to improve print quality based on the med...

Page 14: ...olor document Standard For high quality when printing text Draft For high speed when printing text drafts Custom Allowsformoreprecisecontrol If you select Custom the Set button becomes active Click Set to open the Set Print Quality dialog box There are two features you can control Quality The printer driver provides five settings for custom print quality ranging from Fast at the far left which mea...

Page 15: ...ation File menu click Print 3 Select a media type from the Media Type drop down menu 4 Clickthe Manual print mode icon then click the Details button The Detailed Setting dialog box will open Make sure Quality is selected 5 Click and drag the Print Quality slide bar to select your preferred output quality 6 When done click OK then Print S200 QS book Page 11 Tuesday September 18 2001 9 02 AM ...

Page 16: ...nstructions to select the appropriate driver settings for your print job 5 Click OK to save the setting and close the S200 Properties window To automatically make images smoother in Windows Image Optimizer smooths jagged edges formed when enlarging a photo or graphic from its original size It is most effective when used with low resolution images 1 From an application File menu select Print 2 With...

Page 17: ... Printing box This will convert color images to grayscale when printing without changing the original colors in the document 5 Click and drag the Color Balance slide bar for each color to adjust the color settings The results will preview 6 Click and drag the Intensity slide bar to change the intensity saturation for the image The results will preview 7 Image Color Management ICM is a feature that...

Page 18: ...d printer From the Apple menu select Chooser then S200 2 From an application File menu click Print 3 Click the Manual print mode icon then click Details 4 Click the Color icon 5 Adjust the Color Correction Print Type Gamma Correction Color Balance and Intensity settings for your image 6 When done click OK then Print To automatically optimize the image in Windows Photo Optimizer PRO automatically a...

Page 19: ...nal image file To change page setup in Windows 1 From an application File menu select Print 2 With Canon S200 as the selected printer click Properties 3 Click the Page Setup tab 4 From this tab you can change the following options PageSize Defaultstothepagesizesetintheoriginaldocument butcanbechanged Orientation Lets you select either portrait or landscape orientation Printer Paper Size The page s...

Page 20: ... both sides of paper in such a manner that pages can be collated properly in the order of page numbers when the printed sheets are folded and stapled at the center Poster Printing Lets you print an oversized image on multiple pages that can then be manually joined together Click Specify to set the image divisions how many tiles the image will break up into Banner Printing Used for printing banners...

Page 21: ... the on screen instructions Set a Scale percentage value between 50 and 200 to print the image in a size different from the original document Click an Orientation icon to change the page orientation 4 To save these settings for the next print job click the Save Settings check box 5 When done click Print To change page layout and print order in Mac OS 1 Make sure that S200 is the selected printer f...

Page 22: ...n arrow to change the number of pages to print on a sheet 1 Page up to 16 Pages If the page layout is other than 1 Page you can select a different Page Order specific to the selected page layout If the page layout is other than 1 Page Sheet Printing you can also select whether to print a Border around each page 5 When done click OK then Print For more information on printer driver features see the...

Page 23: ... 3 Make the desired printer driver setting changes 4 Without exiting the Properties window select the Profiles tab 5 Click Add to Profiles then type a name for your settings in the Name field You can also select an icon for this profile 6 Type a description of your settings 7 Click Save To save driver settings in Mac OS 1 From an application File menu select Print The Print window will appear 2 Ma...

Page 24: ...ile change The profile settings will become active 6 Click OK again to close the window To recall driver settings in Mac OS 1 From an application File menu select Print 2 Click Apply then select the name of your saved settings 3 Click Defaults then OK 4 Click Import then Close To save the new settings as your default settings for the Manual icon click the name in the Settings list then click Defau...

Page 25: ...con 4 Click to check Display low ink warning click Send and click OK 5 If you have just installed one or both ink tanks reset the ink counter for the new tank s See To reset the ink counter in Windows on page 24 To enable low ink warning in Mac OS 1 With the printer on click Page Setup from the File menu 2 Click Utilities to open the Printer Utility dialog box 3 Select Remaining ink level setting ...

Page 26: ...following icons may appear above the ink tanks on the BJ Status Monitor Inklow Replace inktankas soon as possible Inkout The inktankmay have run out of ink Not synchronized The ink level may not be synchronized with its ink counter For information on how to synchronize ink levels and counters see To reset the ink counter in Windows on page 24 To check ink levels in Mac OS If background printing is...

Page 27: ...ront cover The printhead holder will automatically move to the center 2 Pull the tab on the front of the empty ink tank toward you to release then remove and discard the empty tank 3 Remove the new ink tank from its package 4 Align the new ink tank with the correct slot then gently insert it 5 Press down on the ink tank until it clicks into place 6 Close the front cover To avoid spilling ink do no...

Page 28: ...he Printer Utility dialog box 3 Select Remaining ink level setting from the drop down menu then click the Ink Counter Reset icon 4 Select the newly installed ink tank then click Execute Ensure that the Low Ink Warning has been enabled See To enable low ink warning in Windows on page 21 If you are setting up your printer for the first time perform this step for each ink tank Ensure that the Low Ink...

Page 29: ...heck pattern in Windows 1 Make sure the printer is on and paper is loaded 2 Click Start then Settings then Printers 3 Right click the Canon S200 printer icon then select Properties 4 Click the Maintenance tab then click the Nozzle Check button 5 Click OK to start the nozzle test The nozzle test pattern will print 6 Examine the printout to determine the next action Lines missing in the printout ind...

Page 30: ...nt from the drop down menu 5 Click the Nozzle Check button When prompted click OK The nozzle test pattern will print 6 When done click Close 7 Examine the printout to determine the next action Lines missing in the printout indicate that the printhead requires cleaning See Cleaning the Printhead next Uneven patterns indicate that the printhead needs to be aligned See Aligning the Printhead on page ...

Page 31: ...results See Printing a Nozzle Check Pattern on page 25 6 If there is no change in the nozzle check pattern after cleaning perform a printhead deep cleaning by clicking the Deep Cleaning icon on the Maintenance tab When finished print a nozzle check pattern to verify that the printhead is clean Printhead cleaning consumes ink Avoid unnecessary cleaning Maintenance tab appearance and procedures may ...

Page 32: ...leaning print a nozzle check pattern to check the results See Printing a Nozzle Check Pattern on page 25 7 If there is no change in the nozzle check pattern after cleaning perform a printhead deep cleaning by choosing Cleaning from the drop down menu and clicking the Deep Cleaning icon When finished print a nozzle check pattern to verify that the printhead is clean If the printhead is not clean af...

Page 33: ...rinthead alignment click OK 6 Follow the on screen instructions to complete printhead alignment 7 When printhead alignment is complete click OK to close the window To align the printhead in Mac OS 1 Makesuretheprinterisonandpaper isloaded 2 From the File menu in a software application click Page Setup 3 Click Utilities The Canon S200 Printer Utility window will appear 4 Select Test Print from the ...

Page 34: ...en instructions to complete printhead alignment 6 After each printhead alignment pattern check click Send 7 When printhead alignment is complete click Close to exit the Printer Utility screen S200 QS book Page 30 Tuesday September 18 2001 9 02 AM ...

Page 35: ...Installation Installation The printer driver will not install properly Printer Hardware The printer is not working or not working as expected Printed Output The printed output is not coming out as expected Error Message You are getting an error message from the software displayed on the screen Customer Care Center Canon offers a full range of customer technical support options Problem Possible Cau...

Page 36: ...OM drive 2 Double click msetup exe If you install the printer driver by clicking Start then Run specify the correct CD ROM drive and file name x msetup exe where x is the CD ROM drive MAC OS Double click the CD ROM icon on your desktop CD ROM drive not specified Normally after you insert the S200 CD ROM the setup window displays automatically If it does not WINDOWS 1 Double click My Computer on th...

Page 37: ...a will be lost and you will need to print the job again If you cannot reach or remove the torn paper do not attempt to disassemble the printer yourself Contact the Customer Care Center 2 Reload paper into the paper rest then press the RESUME CANCEL button on the printer Use a standard paper size whenever possible to prevent jams Printer is not responding Power cord not securely connected Verify th...

Page 38: ... multiple printhead cleanings If print quality does not improve try deep cleaning Perform printhead deep cleaning from the printer driver If the problem persists contact the Customer Care Center Problem Possible Cause Try This Printed output is faded or colors are incorrect Printhead is clogged or ink tank needs replacing 1 Print a nozzle check pattern to determine if the printhead nozzles are clo...

Page 39: ...nclear Media not loaded print side up Check that your media is placed in the printer facing in the correct direction See Loading Paper and Other Media on page 4 Low ink One or both ink tanks may be low See Monitoring Ink Levels on page 21 Ink tanks are not seated properly Check that the ink tanks are firmly seated in the printhead and reseat them if necessary See Replacing Ink Tanks on page 23 Pri...

Page 40: ...ile Create the document again and print it If it prints successfully the original file was corrupted Problem Possible Cause Try This Printer does not print Bad printer connection 1 Unplug the power cord from the back of the printer 2 Plug the power cord in again 3 Reconnect the USB cable Error message displays in the BJ Status Monitor or BJ Status dialog box Paper is out or not feeding correctly I...

Page 41: ...e the icon on the right refers to the black ink tank MAC OS The ink tank icons are displayed side by side on the BJ Status Dialog The icon on the left refers to the color ink tank while the icon on the right refers to the black ink tank The low ink warning is enabled only when Background Printing is turned on in the Chooser Error message displays in the BJ Status Monitor or the BJ Status Dialog Pr...

Page 42: ... without notice Refer to the product information starting on page 47 for warranty details System error message displays System error occurred If a system error occurs printing stops WINDOWS A window displays the error message System errors may include problems writing to USBPRN application errors or general protection faults Make sure that the printer is turned on the printer and computer are conn...

Page 43: ... User s Guide CD ROM in the CD ROM drive The setup program should run automatically If the printer was on when the setup program started the Add New Hardware Wizard will appear Do NOT use the wizard click Cancel to close the window and continue If the setup program does not run automatically click Start then Run then type x msetup exe where x is the CD ROM drive 4 Read the License Agreement then c...

Page 44: ...r Macintosh 2 Insert the S200 Setup Software User s Guide CD ROM in the CD ROM drive 3 Open the Printer Driver folder on the CD ROM then double clickthe Installer icon 4 Read the License Agreement then click Accept if you agree 5 Click Install The printer driver will load automatically 6 When the installation process is complete click Restart 7 After the computer restarts select the Apple menu the...

Page 45: ... open the Printer Driver folder on the CD ROM 2 Double click Installer 3 Read the License Agreement then click Accept if you agree 4 Select Uninstall from the drop down list at the top left of the dialog box then click the Uninstall button on the bottom right 5 Follow the on screen instructions 6 Click Restart when prompted to restart your computer Registering Your Canon Product If you didn t regi...

Page 46: ...densation Never place the printer on a thick carpet or rug Fibers or dust entering the printer could cause a fire Keep the power outlet for the printer free of all obstacles so you can unplug the power cord at any time Such obstacles could prevent you from unplugging the printer when a printer fault occurs and cause a fire or electric shock The socket outlet shall be installed near the equipment a...

Page 47: ...e printer Gases in the spray could cause a fire or electric shock if they come in contact with electrical components inside the printer Never insert your fingers or hands inside the printer while it is printing The printer contains moving parts which could cause injury Never place anything on top of the printer especially metal objects paper clips staples etc or containers with flammable solvents ...

Page 48: ... by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits in Subpart B of Par...

Page 49: ...ft 5 ppm Color printing draft 3 ppm Print direction Bi directional Print width 8 0 inches max 203 mm Interface USB USB Interface connector USB USB standard Series B receptacle Recommended printer cable USB Material AWG28 data wiring pair or AWG20 to 28 distribution pair Type Twisted pair shielded cable Length Up to 16 4 feet 5 0 m Connectors USB standard Series B pluggable Acoustic noise level App...

Page 50: ...k BCI 24 Black Color BCI 24 Color Black ink tank capacity Approx 340 sheets1 approx 520 sheets2 Color ink tank capacity Approx 130 sheets2 Resident print control mode Canon extended mode Receiver buffer 64 KB Ink droplets can be placed with a pitch of 1 2880 inch at minimum on Canon specialty paper USB operation can only be guaranteed on a PC with pre installed Windows 98 Windows XP Windows Me Win...

Page 51: ...n that cause damage to the product or cause abnormally frequent service calls or service problems c If the product has had its serial number or dating altered or removed NO IMPLIED WARRANTY INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE AND NO OTHER EXPRESS WARRANT...

Page 52: ...nstantExchange warranty program service Your credit card number will be charged in an amount up to the cost of a new product i if you do not return your defective product to a Canon repair facility by the date specified by Canon and in the manner described below ii if the defect s in the product is are not covered by this limited warranty or iii if the warranty period on the product has expired or...

Page 53: ...d settings 19 removing 41 saving settings for future use 19 troubleshooting installation of 31 uninstalling 41 E edges smoothing 6 envelopes how to load 6 error messages explanation of 36 F fixing problems how to 31 G graphics improving quality 9 13 grayscale 13 I Image Color Management ICM 13 Image Optimizer 12 improving enlarged graphics 12 improving print quality 9 ink tanks monitoring levels i...

Page 54: ...hing rough edges 12 troubleshooting bad printouts 34 troubleshooting problems with 33 printing color images in grayscale 12 problems what to do to fix 31 product registration 41 Q quality of printing 4 R registering your product 41 replacing empty ink tanks 23 S safety information 42 scaled printing 16 smoothing rough edges in images 12 stopping a print job how to 7 system requirements 45 T tech s...

Page 55: ...S200 QS book Page 51 Tuesday September 18 2001 9 02 AM ...

Page 56: ...S200 QS book Page 52 Tuesday September 18 2001 9 02 AM ...

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