
Advanced Guide
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Troubleshooting
> Paper Jams
Paper Jams
Note
If you need to turn off the machine to remove jammed paper during printing, press the
Stop/Reset
button to cancel print jobs before turning off the machine.
If the paper is jammed in the Paper Output Slot or the Rear Tray:
Remove the paper following the procedure below.
1.
Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot,
whichever is easier.
Note
If the paper tears and a piece remains inside the machine, turn the machine off, open
the Scanning Unit (Cover), and remove the paper.
Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Cover), and turn the machine back on.
If you cannot pull the paper out, turn the machine off and turn it back on. The paper may
be ejected automatically.
2.
Reload the paper, and press the Stop/Reset button on the machine.
If you turned off the machine in step (1), all print jobs in the queue are canceled. Reprint if
necessary.
Note
When reloading the paper, confirm that you are using the correct paper and are loading it
correctly.
Loading Paper / Originals
A5-sized paper is suited to printing documents consisting mainly of text. We do not
recommend using such paper to print documents with photos or graphics, since the
printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error
continues after removing the paper, contact your Canon service representative.
In other cases:
Make sure of the following:
Check 1: Are there any foreign objects in the Rear Tray or around the Paper
Output Slot?
Check 2: Is the paper curled?
Check 3: Load the paper after correcting its curl.
Page 553 of 623 pages
Paper Jams
Summary of Contents for 2911B002
Page 11: ...Page top Page 11 of 623 pages LED Display and Basic Operations ...
Page 17: ...Page top Page 17 of 623 pages Printing Photos Saved on the Memory Card ...
Page 32: ...Page top Page 32 of 623 pages Fit to Page Copying ...
Page 44: ...position See Aligning the Print Head Page top Page 44 of 623 pages Printing Documents Windows ...
Page 65: ...Page top Page 65 of 623 pages Loading Originals ...
Page 85: ...Page top Page 85 of 623 pages Cleaning the Paper Feed Roller ...
Page 131: ...Page top Page 131 of 623 pages Selecting a Photo ...
Page 133: ...Page top Page 133 of 623 pages Editing ...
Page 135: ...Page top Page 135 of 623 pages Printing ...
Page 207: ...Page top Page 207 of 623 pages Attaching Comments to Photos ...
Page 211: ...See Help for details on each dialog box Page top Page 211 of 623 pages Setting Holidays ...
Page 247: ...Page top Page 247 of 623 pages Setting Paper Dimensions Custom Size ...
Page 260: ...Page top Page 260 of 623 pages Printing with ICC Profiles ...
Page 335: ...Printing Photos Sending via E mail Editing Files Top of Page Page 335 of 623 pages Saving ...
Page 415: ...installed Top of Page Page 415 of 623 pages Custom Dialog Box ...
Page 533: ...Page top Page 533 of 623 pages Print Results Not Satisfactory ...
Page 554: ...Page top Page 554 of 623 pages Paper Jams ...
Page 588: ...Page top Page 588 of 623 pages Instructions for Use Printer Driver ...