Canon 2911B002, On-Screen Manual, Page: 540 / 623

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Print Results Not Satisfactory > Paper Is Smudged/Printed Surface Is Scratched
Paper Is Smudged/Printed Surface Is Scratched
Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check 2: Is the appropriate type of paper being used? Check the
following:
Check to see if the paper you are printing on is suitable for your printing purpose.
Loading Paper / Originals
When performing Borderless Printing, make sure that the paper you are using is suitable for
Borderless Printing.
If the paper you are using is not suitable for Borderless Printing, the print quality may be
reduced at the top and bottom edges of the paper.
Printing Area
Check 3: Load the paper after correcting its curl.
For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the Rear Tray for a long time may cause the paper to curl. In this
case, load the paper with the other side facing up. It may resolve the problem.
We recommend putting unused paper back into the package and keeping it on a level surface.
For Other Paper
1. With the printing side (A) facing up, cover the paper with a fresh sheet of plain paper to
avoid staining or scratching the surface.
2. Roll up the paper in the opposite direction to the paper curl as seen below.
3. Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 to 5 mm (B) in
height.
Page 540 of 623 pages Paper Is Smudged/Printed Surface Is Scratched