78
Troubleshooting
If DPP is not operating correctly, refer to the items below.
O
You cannot install software unless you are logged into an account with
Administrator privileges. Log in again into an account with
Administrator privileges. For how to log in and how to specify
Administrator settings, refer to the User’s Manual for the Macintosh
computer you are using or for OS X.
O
DPP does not operate correctly on a computer if its system
requirements does not meet. Use DPP on a computer with compatible
system requirements
O
Even if your computer has the RAM capacity (memory) described in
the system requirements
, if other applications are running at the
same time as DPP, you may not have sufficient RAM (memory). Quit
any applications other than DPP.
O
Images that are not supported by DPP do not display. There are
various types of JPEG and TIFF images, so JPEG images other than
Exif 2.2 and 2.21 compatible images and TIFF images other than Exif
compatible images may not display properly
O
A trimmed range cannot be checked other than in the trimming
window
.
Either check the image in the trimming window or convert the image
and save it as a JPEG or TIFF image
.
O
A dust-erased image cannot be checked other than in the copy stamp
window
(p.43, p.44, p.46, p.72, p.73, p.75)
.
Either check the image in the copy stamp window or convert the
image and save it as a JPEG or TIFF image
.
Installation could not be completed correctly
DPP does not work
Images do not display properly
O
The RAW image adjustment function
and TIFF images. Adjust these images with the RGB image
adjustment function
O
You cannot paste (apply) rotation
,
trimming
, dust erasure (copy stamp)
of an image to another image as a recipe. Trim the
image or erase dust of the image using the copy/paste function in
each window and rotate each image individually.
O
The editing content of RAW images that has been adjusted with the
RAW image adjustment function cannot be applied to JPEG images
O
A RAW image which has a color space other than sRGB set
and is then converted and saved as a JPEG or TIFF images will
appear weak in color when viewed in software that is only compatible
with sRGB color space. In this case, set the RAW image color space
to sRGB, convert again to a JPEG or TIFF image and save, and then
view this image.
An image could not be adjusted
A recipe could not be pasted (applied) to another image
Color appears weak in the image when viewed with
other software