37
UM-70H0A-001-00
User’s manual
E6000 Series
English
32
Troubleshooting
Assist function
Symptom
Cause / Possibility
Remedy
Assistance is not being
provided.
Is the battery sufficiently charged?
Check the battery charge. If the battery is
nearly spent, recharge it.
Are you riding on long slopes in summer
weather or riding for a long time carrying a
heavy load?
The battery may be overheating.
Turn off the power, wait for a while and
then check once more.
The drive unit (DU-E6000 / DU-E6001), cycle
computer (SC-E6000) or assist switch
(SW-E6000) may be connected incorrectly or
there may be a problem with one or more
of them.
Contact the place of purchase.
Is the speed too high?
Check the Cycle Computer display.
Assistance is not provided at speeds of
25 km/h or more.
Assistance is not being
provided.
Are you pedaling?
The bicycle is not a motorbike, so you need
to operate the pedals.
Is the assist mode set to OFF?
Set the assist mode to HIGH. If you still do
not feel that assistance is being given,
contact the place of purchase.
Is the power for the cycle computer turned
on?
Hold down the power switch to turn on the
power. If you still do not feel that assistance
is being given, contact the place of purchase.
Assist traveling distance is
too short.
The traveling distance may become shorter
depending on road conditions, the gear
position and whether the light are ON or OFF.
Check the battery charge. If the battery is
nearly spent, recharge it.
The battery characteristics will drop during
winter weather.
This is not a sign of a problem.
The battery is a consumable part. Repeated
recharging and long periods of use will
cause the battery to deteriorate (lose its
performance).
If the distance that can be traveled on a
single charge is very short, replace the
battery with a new one.
Pedaling is stiff.
Are the tires inflated to a sufficient pressure?
Use a pump to add air.
Is the assist mode set to OFF?
Set the assist mode to HIGH. If you still do
not feel that assistance is being given,
contact the place of purchase.
The battery may be running low.
After charging the battery well, check the
level of assistance again. If you still do not
feel that assistance is being given, contact
the place of purchase.
Did you turn on the power with your foot
placed on the pedal?
Turn on the power again without putting
pressure on the pedal. If you still do not
feel that assistance is being given, contact
the place of purchase.
