(3) „Please, wait for internet connecting”.
(4) „Internet connected, welcome to use cloud camera.”
•
If you cannot proceed to the second step, check if your Wi-Fi channel is not hidden. The Wi-Fi must not be far
away from the camera. If this way does not work, scan the QR code to add the camera.
•
If you cannot proceed to the third step, reduce the number of the users of the Wi-Fi or delete the special
characters of your Wi-Fi password.
•
If you cannot proceed to the forth step, try again. If you keep facing the problem with adding the device,
contact the shop, from which you bought the product.
2. Why does it have interval while the video is recording?
The size of the video file is limited. Once the size of the video is close to the critical value, the video file will be
created and the next video will continue to be recorded. There is an interval but short one.
3. Camera disconnected:
Check the power and the internet connection. If everything is normal, restart the camera. If nothing happens,
remove the camera from the app and add it again.
4. How to add another user with access to the camera?
Open the homepage of the app, press the Settings icon and choose shared device. Add the e-mail address of
the other user.
5.How many people can use the account simultaneously? There is no limit. But maximum up to 3 users can
connect to the same device/ camera.
6. The TF card cannot be identified: Check if the TF card meets the requirements. When the Wi-Fi signal is not
good, the card may not be identified as well.
7. After the Cloud service expires, the video recording timeline is blank:
•
The video clip cannot be played if the Cloud service expired. This is in case there is no TF card in the camera,
and the video cannot be recorded.
•
If the TF card works always, but the video files expire, check the status via Check TF card state.
•
If everything is normal with the card, but the videos are not recorded on it, format the TF card. If it still does
not work, change it with new one. And try again.
8. Cannot read the Wi-Fi network name after connecting the iPhone:
•
When connecting iOS or Android device to the camera, first you need to turn on the GPS of the device.
•
Connect the iPhone device to the Wi-Fi network through the configuration and then add the camera. It will
automatically read the network name.
9. Why I cannot switch to another account to configure the camera?
The camera can be connected only to one account. If you want another account to be connected to the
camera, use the Share option. If other accounts must configure the camera, remove the camera from your
current account/ mobile phone.
10. How can I connect my camera to another Wi-Fi network?
Two ways:
A: When you need to change to another Wi-Fi network, without moving the place, on which the camera is
positioned:
Parameter setting (Настройка на параметъра) >> Wi-Fi network (Wi-Fi мрежа) >> Select the Wi-Fi (изберете
Wi-Fi).
B: When the camera is changed to another place and you cannot use the same Wi-Fi network. Try to reset the
device and on the home page will show Device offline. Click „TROUBLESHOOT“, to connect Wi-Fi network
again. Then press Parameter setting >> Network information >> Select Wi-Fi.
19
AFTER-SALE SERVICE GUIDELINES
•
After sales instructions:
1.The product will be updated in real time. If there is update, you will not see the device in the app anymore.
Visit the app’s official website for reference -
.
2.Introduction to the basic functions of the product are included in the user manual. The users must read the
whole information carefully.
3.If any problems occur when using the camera, contact the shop, from which you bought the camera.
Summary of Contents for Hype
Page 2: ...1 SIGN UP AN ACCOUNT QR SCAN A QR CODE TO ADD THE DEVICE...
Page 3: ...2 LAN CONNECTING VIA LAN CABLE...
Page 4: ...AP CONNECTING VIA AP HOTSPOT 3...
Page 5: ...AP AP DIRECT MODE OF CONNECTING 4...
Page 6: ...HOW TO USE THE MENU VIDEO PLAYBACK SETTINGS 5...
Page 7: ...SPLIT SCREEN TO WATCH HOW TO CONNECT WITH THE CAMERA VIA YOUR PC 6...
