7
Trouble Shooting
PROBLEM
CAUSE
SOLUTION
No product water.
1. Water supply is turned off.
1. Turn on feed water.
Not enough product
water.
1. Water supply is blocked.
1. Clear restriction.
2. Filters are plugged.
2. Replace pre-filter cartridge(s).
3. Feedwater valve plugged or closed. 3. Open valve or unclog.
4. No drain flow. Drain flow restrictor
is plugged.
4. Clear or replace Drain Restrictor
Pump not running.
1. Low feed water pressure.
1. Check source water supply.
2. No power supply or loose
connection.
2. Turn on power supply.
3. Transformer burnt out.
3. Repair or replace.
Pump running but system
not producing water.
1. Carbon pre-filter CB-10 plugged.
1. Replace filter cartridge.
2. Inlet solenoid valve not working.
2. Repair or replace solenoid valve.
System does not shut off.
1. High pressure switch not working.
1. Repair or replace high pressure
switch.
Abnormal pump cycling
noise.
1. Pre-filter plugged or low feed water
pressure.
1. Replace filter or adjust or sufficient
feed water.
No water to drain.
1. Plugged drain flow restrictor.
1. Replace drain flow restrictor.
Water has bad taste.
1. Post filter (CB-10) is exhausted.
1. Replace post filter (CB-10)
Leaks
1. Tubing connections not installed
properly.
1. Re-install tubing into fitting.
2. Defective tubing.
2. Cut damage section of tubing and re-
install.
Guarantee
475 PRO systems (excluding cartridge pre-filter, post-filter, and membrane) are warranted to be free from defects in
materials and workmanship under normal use within the operation specifications for a period of two (2) years from
the date of manufacture or date of purchase when verified by a bill of sale.
Canature North America Inc
. will replace any part which fails two (2) years from date of manufacture as indicated by
the serial number, provided the failure is due to a defect in material or workmanship. The only exception shall be
when proof of purchase or installation is provided and then the warranty period shall be from the date thereof.
Canature North America Inc
. assumes no responsibility for consequential damage, labour or expense incurred as a
result of a defect or for failure to meet the terms of these guarantees because of circumstances beyond its control.
Conditions for Use
WATER SUPPLY
CHLORINATED / NON-CHLORINATED
FEED WATER PRESSURE
35 - 100 PSI
TEMPERATE
40 - 100F
PH
3.0 -11.0
MAX. TDS
2000 MG/L
TURBIDITY
< 1.0 NTU
MAX SILT DENSITY INDEX
<4.0
HARDNESS
< 5 GPG
IRON
<0.1
MANGANSESE
<0.05
HYDROGREN SULFIDE
0.00
