General Troubleshooting Procedures
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General Troubleshooting Procedures
This section provides information about operational procedures for a BTS and a CPE in the field. For
instance, replacing a faulty BTS, changing some key parameters, or performing a software upgrade.
If the cnWave™ 5G Fixed system has already been installed in the field, then additional troubleshooting
will be required on all components of the system (for example, power supply, cables, LPUs, networks, and
others).
The cnWave™ 5G Fixed platform of products is a Point-to-Multipoint (PMP) system and you must be
aware of the following main issues that require troubleshooting:
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Loss of connectivity between a BTS and one or more CPEs.
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Loss of performance of a sector in either the downlink or uplink direction.
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Loss of synchronization if more than one BTS is installed.
This section explains some troubleshooting techniques to deal with the above main issues. In all cases,
effective troubleshooting depends on measures you take before experiencing any problem or trouble) in
your network. Hence, Cambium Networks recommends the following measures for each site:
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Identify the troubleshooting tools that are available at your site (such as a protocol analyzer).
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Identify commands and other sources that can capture baseline data for the site. These commands
and sources may include:
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Ping
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Link Capacity Test results
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Throughput data
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Data captured in the Configuration UI page
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Data captured in the Interface UI page
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Session logs
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Web browser used
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Start a log for the site.
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Include the following information in the log:
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Operating procedures
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Site-specific configuration records
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Network topology
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Software releases, boot versions and FPGA firmware versions
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Types of hardware deployed
