Smartgate App Troubleshooting Instructions
If the camera and app were working fine before, but is now experiencing problems,
follow the instructions below:
1. Sign out – sign out of the app and sign back in
2. Force close the app – On the Iphone home screen, swipe from the bottom left to the
top, and locate the smartgate app, and swipe up to force close the app. In android
phones, go to setting apps locate the smartgate app force stop. After force
closing, re-open the app and see if the problems resolve.
3. Check that Wifi and Bluetooth are turned on – In your settings, check that wifi and
Bluetooth are turned on, and airplane mode is turned OFF.
4. Update to the latest version – Go to the app store or google play store and update
the Smartgate app to the latest version if you haven’t already.
Alternatively, you can visit the links below to update:
a. Iphone: https://apps.apple.com/us/app/smart-gate/id1440418448
b. Android: https://play.google.com/store/apps/details?id=www.calimet.com.calimet
5. Delete the camera - Delete the camera from the smartgate app and then re-add.
Cameras can be deleted by pressing the gear icon in the home screen, and then press
the Remove Device button. Follow the instructions
starting from STEP 4 to re-add the
camera to the Smartgate app.
