6
TROUBLESHOOTING
ISSUE
SOLUTION
Unable to hear sound
A.
When streaming music from
internet
B.
When connected via Bluetooth®
C.
When using the dock
D.
When using the spa TV
1.
Verify all equipment is powered on
2.
Verify source device is playing music
3.
Verify your spa’s audio system is powered on
4.
Verify spa audio source is correct, e.g. “BLUETOOTH”,
“IPOD” (dock), “TV”
5.
Verify range and clear line of sight to spa:
Bluetooth
= 30
ft. (9 m), dock = 150 ft. (45 m)
6.
Adjust volume
A.
Verify your source device has a strong signal
B.
Verify your device is connected to “My Spa”
o
Verify your device’s volume is turned up
C.
Verify your dock channel matches the amp channel
D.
Verify your spa’s audio source is set to “TV”
o
Verify TV transmitter cables are secure
Sound is cutting out
A.
When streaming music from
internet
B.
When connected via Bluetooth
C.
When using the dock
D.
When using the spa TV
1.
Verify range and clear line of sight to spa:
Bluetooth
= 30
ft. (9 m), dock = 150 ft. (45 m)
TV transmitter = 150 ft. (45 m)
A.
Verify your source device has a strong signal
o
Verify other applications or devices aren’t using the
internet
o
Try disconnection & reconnection
B.
Disconnect and reconnect to
Bluetooth
o
Move source device closer to the spa
C.
Change channels on the dock and spa until clearest
channel is found
o
Move the dock closer to the spa
o
Power down, power back up dock and retry
D.
Verify TV transmitter cables are secure
