5
TROUBLESHOOTING
Most troubleshooting issues can be solved by using this guide. Please review and perform as directed
before contacting your dealer. Note: When reviewing the solution, follow the bullets/numbers first,
then refer the corresponding letter, e.g. issue “A” to solution “A”.
ISSUE
SOLUTION
Dock sync light flashing: unable to
play music
•
Verify there is power to the spa
•
Verify the channel setting at the spa matches the dock
•
Power down and power back up the dock
•
Power down and power back up the spa
Dock indicator and sync lights not
illuminated
•
Verify the wireless dock is plugged in and the outlet has
power
Unable to pair my music device via
Bluetooth
•
Verify the spa’s audio system is powered on and source is set
to BLUETOOTH
•
Verify your source device is within 30 ft. (9 m) and has a
clear line of sight to the spa
•
Verify no other devices with
Bluetooth
technology are
connected to the spa
•
Turn source device’s
Bluetooth
setting to “off,” turn back on
and restart connection process
Unable to control the track or
play/pause functions from spa
control panel when music is playing
via:
A.
Bluetooth
B.
Wireless dock
•
When streaming music from the internet, functionality may
be limited by your music device or your internet music
service application
A.
Due to the nature of
Bluetooth
technology, these functions
are not guaranteed
o
Disconnect and reconnect via
Bluetooth
to verify if that
solves the issue
B.
These functions are not available when using the dock’s 3.5
mm line-in first and second generation iPod devices when
docked
o
Unplug dock and plug back in
o
Verify that the device is seated securely on the dock
Sound is muffled or distorted
•
Verify the spa’s music volume is at an appropriate level
•
Adjust your EQ settings: treble, bass, balance, subwoofer
volume using the spa’s control panel
•
Visually inspect your speakers for obstruction or damage—
do not attempt to open or disassemble them
•
Check the volume setting on the subwoofer unit to ensure
it’s set between
1/2-3/4
volume
