36
49-2000573 Rev. 4
Problem
Possible Cause
What To Do
Display goes blank.
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
The clock is turned off.
See the Special features section.
Oven or cooktop will not stay
set.
Function error.
Disconnect all power for at least 30 seconds and then
reconnect power. If repeating, visit
cafeappliances.com/
service
.
Power outage, clock flashes.
Power outage or surge.
Reset the clock. If the oven was in use, you must reset it by
pressing the
Cancel/Off
pad, setting the clock and resetting
any cooking function.
“Burning” or “oily” odor
emitting from the vent.
This is normal in a new oven and will
disappear in time.
To speed the process, set a self-clean cycle for a minimum of
3 hours. See the Cleaning the Oven section.
Strong odor.
An odor from the insulation around the
inside of the oven is normal for the first few
times the oven is used.
This is temporary and will go away after several uses or a self-
clean cycle.
Fan noise.
A convection fan may automatically turn on
and off.
This is normal. The fan is designed to operate intermittently to
maximize cooking evenness. The convection fan will operate
during preheat of the bake cycle. The fan will turn off after the
oven is heated to the set temperature. This is normal.
A cooling fan may automatically turn on
and off.
This is normal. The cooling fan will turn off and on to cool
internal parts. It may run after the oven is turned off.
My oven door glass appears
to be "tinted" or have a
"rainbow" color. Is this
defective?
No. The inner oven glass is coated with
a heat barrier to reflect the heat back into
the oven to prevent heat loss and keep the
outer door cool while baking.
This is normal. Under certain light or angles, you may see this
tint or rainbow color.
Sometimes the oven takes
longer to preheat to the same
temperature.
Cookware or food in oven.
The cookware or food in the oven will cause the oven to take
longer to preheat. Remove items to reduce preheat time.
Number of racks in oven.
Adding more racks to the oven will cause the oven to take
longer to preheat. Remove some racks.
Different cooking modes.
The different cooking modes use different preheat methods to
heat the oven for the specific cooking mode. Some modes will
take longer than others (i.e. convection bake).
Display flashes.
Power failure.
Reset the clock.
Control signals after entering
cooking time or start time.
You forgot to enter a bake temperature or
cleaning time.
Touch the
Bake
pad and desired temperature or the
Self
Clean
pad and desired clean time.
Oven racks are difficult to
slide.
The shiny, silver-colored racks were
cleaned in a self-clean cycle.
Apply a small amount of vegetable oil to a paper towel and
wipe the edges of the oven racks with the paper towel. Do not
spray with Pam
®
or other lubricant sprays.
Steam from the vent.
When using the ovens, it is normal to see
steam coming out of the oven vents. As the
number of racks or amount of food being
cooked increases, the amount of visible
steam will increase.
This is normal.
Warming drawer will not
work.
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Controls improperly set.
See the Using the warming drawer section.
Excessive condensation in
the drawer.
Liquid in drawer.
Remove liquid.
Uncovered foods.
Cover food with lid or aluminum foil.
Temperature setting too high.
Reduce temperature setting.
Food dries out in the
warming drawer.
Moisture escaping.
Cover food with lid or aluminum foil.
Drawer not fully closed.
Push drawer in until latch engages.
Water remaining on oven floor
after Steam Clean cycle.
This is normal.
Remove any remaining water with a dry cloth or sponge.
Oven will not work remotely
Router issues, no wireless signal, etc.
For assistance with oven wireless network connectivity, please
call 1-800-220-6899.
Oven is not connected.
Remote enable is off
Turn remote enable on (see Settings section of this manual)
“Probe” appears in the
display.
This is reminding you to enter a probe
temperature after plugging in the probe.
Enter a probe temperature.
Troubleshooting tips ...
Before you schedule service
TROUBLESHOOTING
TIPS
