VIII.
P
OLICIES
2.
Return Policy
If for any reason customer wishes to return their item, the item must be
returned within 30 days after receipt, unused and in its original packaging,
for a complete refund. Returns will not be accepted after 30 days. The 30
day return allotment begins on the delivery date of the item.
All returns to FTR Systems must be authorized prior to shipment. A Return
Merchandise Authorization (RMA) number is provided solely by FTR
Systems to authorize the return.
Returns must be shipped in accordance with the following guidelines:
Product must be unused.
Returns must be in its original shipping box. Use original packing
materials to ensure that the contents remain undamaged.
Returns must include any accessories (if applicable) and documentation
that came with the original shipment.
Customer pays for return shipping.
If customer fails to adhere to FTR Systems Return Policy, the returned
shipment will be refused at time of delivery and any costs associated with
the refusal will be the responsibility of the customer.
To receive a RMA number, please contact FTR Systems at (702) 982-6598 x2.
All returns are evaluated at time of FTR Systems receiving the package and
subject to a 15% restocking fee. Damage incurred during the shipping
transit will be the responsibility of the customer including any additional
fees.
Before a refund can be issued, FTR Systems reserves the right to make a
final assessment to determine the condition of the returned item(s) and to
refuse the return if guidelines listed above are not met.
CaddyTrek Warranty, Return and Shipping Policies
You can view all our policies at
https://www.caddytrek.com/policies/
Pg. 19
