VIII.
P
OLICIES
1.
Warranty Policy
FTR Systems warrants the product against manufacture design and defects
in materials for a period of
ONE (1) YEAR
from date of purchase.
The following is covered under the terms of the limited warranty:
YEAR 1: motors, electronics, battery, and mechanical parts.
The manufacturer is not responsible for damage or part failure due to
normal wear-and-tear or misuse of the product.
FTR System’s Warranty Obligations
If a defect arises and a valid claim is received within the warranty period, at
its option, FTR Systems will either:
Send parts for replacement at no charge; or
Repair the defect at no charge, using new or refurbished parts in cases
where service work is required
Customer’s Warranty Obligations
Customers must register their cart immediately for warranty and service
work at
https://www.caddytrek.com/services/
Customers
must
keep the
original shipping box
including all packaging
material supplied with it.
Customers should follow a regular maintenance program to keep their
unit in top performance. Refer to maintenance and care section of the
User Manual.
Customers should follow recommended use guidelines when using the
product. If using in areas or in a manner not defined as normal
operating standards, can void any future warranty claims.
Maintain sufficient charging on the battery at all times. Charge battery
using supplied charger for product.
Please note: If your unit needs to come in for warranty or service work, the
unit must be shipped in its original shipping box. If the original box is not
available, please contact our support department for further instructions.
Failure to comply with this policy may result in additional shipping costs.
Pg. 18
