Cabletron Systems DELHF-UA, User Manual

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xvi DELHF-UA User’s Guide
GETTING HELP
Contact your DIGITAL representative for technical support. Before
calling, have the following information ready:
• A description of the failure
• A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)