BZBGEAR BG-ADAMO-4K
PRODUCT MANUAL
Maintenance and Troubleshooting
M
AINTENANCE
●
Turn the camera off and disconnect the power adapter when not in use for an extended
period.
●
Use a soft cloth or tissue to clean the camera cover.
●
Wipe the camera lens with a soft, dry cloth when cleaning. Gently wipe the lens with a mild
detergent if needed. Do not spray the lens directly. Do not use strong or corrosive
detergents to avoid scratching the lens and affecting the video quality.
T
ROUBLESHOOTING
No video output:
●
Check whether the camera power supply is connected, the voltage is normal, and the
power indicator is lit.
●
If using PoE ensure PoE is enabled on the port and switch has required power available.
●
Check whether the camera can perform a self-test after restart.
●
Verify that the output cable and display monitor are working properly.
Image cuts out or appears abnormal:
●
Check whether the video output or video display is functioning correctly.
Image distorts while came is moving or appears shaky:
●
Ensure the camera is installed in a solid position.
●
Ensure there are no objects near the camera that can be transmitting vibration.
Remote Control does not work:
●
Check the remote control batteries.
●
Verify the remote control address is set to 1.
●
Verify the camera is in normal operating mode.
●
Verify camera is not in the on-screen menu as the camera cannot be controlled in this
mode.
Serial Port is not working:
●
Verify that the camera serial device protocol, baud rate, and address are all correct.
●
Check that the control cable is connected properly.
●
Check whether the camera is in normal operating mode.
Cannot connect to the web interface:
●
Check if the camera will output to a screen directly.
●
Ensure the network cable is connected properly (green/yellow lights should be visible on
the port and flashing indicating network activity)
●
Verify you are connected to the same subnet as the camera and are not attempting to use
the same IP address.
Address:
830 National Drive #140, Sacramento, CA 95834, USA
·
Tel:
+1(888)499-9906
·
Email:
38
