MR36 User Manual
36
© BWA Technology GmbH
7.
Guarantee Claim Guidelines
Dear customer,
The product that you have purchased was tested by the manufacturer and, before it
was sold, the product’s functions were checked once more by our company’s technician.
However if, in spite of the above-mentioned measures, a breakdown of this product occurs
during the guarantee period, which makes proper utilization of the product impossible, we
ask you to observe the Guarantee Claim Guidelines when asserting a guarantee claim.
To facilitate the possible guarantee claim procedure, please, when taking over
the product, make sure that the seller, who is selling you the product, has properly filled
in the relevant parts of the guarantee certificate, including the date of sale, stamp
and signature.
This guarantee claim procedure applies to the products that have been purchased.
This guarantee claim procedure does not apply to the services that have been provided.
Guarantee periods of products
A guarantee of the purchased device, power supply unit, antenna, data cable,
and possible accessories is provided, with a guarantee period of 24 months from the date
of sale. The date of sale is at the same time the date of acceptance of the product
by the customer.
Lodging a guarantee claim
The guarantee claim must be lodged at the seller from whom the relevant object
of the guarantee claim has been purchased. When lodging the guarantee claim,
the customer is to submit the properly filled-in guarantee certificate and the complete
object of the guarantee claim. The object of the guarantee claim should be submitted
in a state corresponding to the state at the sale.
Caution!
The seller does not guarantee that individual settings or data stored in the object
of the guarantee claim will be retained.
When lodging the guarantee claim, the customer is obligated to specify the particular
defect of the guarantee claim object, possibly its symptoms and, furthermore, the particular
right resulting from the liability for defects that he is asserting.
Settling a guarantee claim
Depending on the circumstances, the seller shall ensure the defect removal free
of charge; possibly, the seller shall exchange the object of the guarantee claim for a new
product or, possibly, settle the guarantee claim in a different way which is in compliance with
the Civil Code and with the Consumer Protection Act.
At the moment when the customer has lodged the guarantee claim and the object
of the guarantee claim has been accepted by the seller, running of the guarantee period is
interrupted. Running of the guarantee period shall continue from the date of acceptance
of the repaired object of the guarantee claim or of the exchanged faultless product
by the customer or, in the event that neither of the two has been accepted by the customer,
from the date
when the customer
was obligated to accept the repaired
object
of the guarantee claim or the exchanged product. In the event that a guarantee claim
resulting from a defect covered by the guarantee has been lodged and the defective object
of the guarantee claim has been exchanged by the seller for a new product (including
the exchange of the IMEI), the ownership of the original object of the guarantee claim is
passed hereupon onto the seller, and the ownership of the new product, onto the buyer.
A new guarantee period starts running from the date of acceptance of the new product.
In the event that the seller, upon agreement with the customer, has settled the guarantee