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For any help concerning set up and use of your TV please call the
Customer Helpline: 0345 604 0105
Product Support
Trouble shooting
Remote control - does not operate
Your TV no longer responds to the remote control. The
batteries may be exhausted, if so you can still use the
control buttons on the left side of the TV.
Poor picture
1. Have you selected the correct TV system?
2. Is your TV or house aerial located too close to a non-
earthed audio equipment or neon lights, etc.?
3. Mountains or high buildings can cause double pictures
or ghost images. Sometimes you can improve the
picture quality by changing the direction of the aerial. Is
the picture or teletext unrecognisable?
4. Check if you have entered the correct frequency.
5. Please retune the channels.
6. The picture quality may degrade when two devices are
connected to the TV at the same time. In such a case,
disconnect one of the devices.
Image persistence - ghosting
Please note that ghosting may occur while displaying a
persistent image (still or paused image). LCD TVs’ image
persistence may disappear after a short time. Try turning
off the TV for a while. To avoid this, do not leave the
screen in still picture mode for extended periods.
No power
If your TV has no power, please check the power cord
plug is connect to the mains power socket.
No picture
1. No Picture means that your TV is not receiving a
transmission. Have you selected the correct button on
the remote control? Try once more. Also make sure the
correct input source has been selected.
2. Is the aerial connected properly?
3. Are the plugs connected tightly to the aerial socket?
4. Is the aerial cable damaged?
5. Are suitable plugs used to connect the aerial?
6. If you are in doubt, consult your dealer.
No sound
1. Has the TV been set to mute? To cancel mute, press
the “ ” button, or increase the volume level.
2. Sound is coming from only one speaker. Is the
balance set to one extreme?
Input sources - can not be selected
1. If you cannot select an input source, it is possible that
no device is connected.
2. Check the AV cables and connections if you have tried
to connect a device.
Wrong OSD language
1. Select the language in the setup menu.
2. The language for the sound or subtitles on a DVD disc
cannot be changed.
3. Multilingual sound and/or subtitles are not recorded on
the DVD disc.
4. Try to change the sound or subtitles using DVD’s title
menu. Some DVD’s do not allow the user to change
these settings without using the disc’s menu.
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