24
Trouble shooting
If you experience problems with this receiver or its installation, in the first instance please
read carefully the relevant sections of this User Manual and this Troubleshooting section.
Problem
Possible cause
What to do
Aerial is disconnected
Aerial is
damaged/misaligned
Check aerial lead
Check aerial
No signal found
Out of digital signal area
Check with dealer
No picture or sound
Program not
broadcasting now
Retune to another
channel
Mosaic blocks in picture or picture
freezes
Aerial may not be
compatible
Check aerial
Scrambled channel message
Channel is scrambled
Select an alternative
channel
Forgotten channel lock code
Use
the
override
code
Receiver off
Plug in and turn on
receiver
Handset not aimed
correctly
Aim handset at front
panel
Front panel obstructed
Check for
obstructions
Remote control batteries
are
inserted incorrectly
Check batteries
direction
No response to remote
control
Handset batteries
exhausted
Replace remote
control batteries
After moving the receiver to another
room, find can’t receive the digital
reception
The aerial feed may
come
through a distribution
system
which may reduce the
digital
signal now received by
the
receiver
Try a direct feed
from the antenna
G
Warning:
If this doesn’t work, contact a qualified repair technician, never
attempt to repair the receiver yourself.
