warranty claim, PTP will send your replacement unit, freight paid and include
a pre-paid return bag for the return of the faulty product. If you choose do not
wish to proceed with the warranty claim, you must return the replacement unit
to us using the pre-paid return bag. Failure by the customer to return either
unit within 14 days may incur a charge for the cost of the replacement unit.
WARRANTY EXCLUSIONS
Failure to provide a proof of purchase will result in your warranty claim being
rejected.
Product failure due to customer misuse, abuse or abnormal use, failure by the
customer to take reasonable care, failure sure to not using the product in
accordance with instructions stated in the manufacturers user guide.
Product failure due to recommended installation procedures not being followed
as stated in the manufacturers guide.
YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law.
You are entitled to a replacement or refund for a major failure and for compen-
sation for any other reasonable foreseeable loss or damage.
You are entitled to have goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure.
