background image

 51

Troubleshooting Guide

This guide will assist in solving simple problems with the spa. If the problem 

cannot be solved using these procedures, contact your authorized Bullfrog 

Spas Dealer.

Control panel displays an error message:

Cause: 

An error has occurred.

Solution

: See Diagnostic Messages for specific errors.

Control pad and spa equipment do not operate:

Cause #1:

 No electrical power to spa.

Solution:

 Turn on or reset the GFCI circuit breaker. If this does not solve the 

problem, have a qualified Electrician check the electrical service.

Cause #2:

 The 20 or 30A fuse, depending on the system, has blown.

Solution: 

Contact your authorized Bullfrog Spas Dealer.

GfCI breaker trips repeatedly:

Cause #1:

 Improper wiring to spa or GFCI breaker is defective.

Solution:

 Consult with a qualified Electrician.

Cause #2: 

There is a defective component on the spa. 

Solution:

 Contact your authorized Bullfrog Spas Dealer.

Spa pump turns off during operation:

Cause #1:

 Automatic timer has completed its 30 or 60 minute cycle.

Solution: 

Turn on the pump.

Cause #2: 

Pump has overheated due to the vents on the equipment door being blocked.

Solution: 

Clear items away from vents.

Cause #3: 

The pump motor is defective.

Solution: 

Contact your authorized Bullfrog Spas Dealer.

Spa will not heat:

Cause #1:

 Slice valve is partially or fully closed.

Solution:

 Open slice valve and secure with valve keeper.

Cause #2: 

Thermostat has been turned down.

Solution:

 Adjust thermostat to desired temperature.

Cause #3:

 High limit sensor has tripped.

Solution: 

Press any button to reset.

Cause #4:

 Heating system is defective.

Solution: 

Contact your authorized Bullfrog Spas Dealer.

 

Standard Spa light does not work:

Cause #1:

 Light bulb has burned out.

Solution:

 Replace light bulb.

Cause #2: 

Lighting system is defective.

Solution:

 Contact your authorized Bullfrog Spas Dealer.

Jets surge on and off:

Cause: 

Water level is too low.

Solution: 

Adjust water to the water level indication mark on the faceplate of 

the filter assembly.

Summary of Contents for I 331 Series

Page 1: ...Bullfrog Spas Owners Manual...

Page 2: ...e 2 Name Telephone Electrician 1 Name Telephone 2 Name Telephone Concrete Decking and Masonry 1 Name Telephone 2 Name Telephone Landscaping 1 Name Telephone 2 Name Telephone To assist you with the ins...

Page 3: ...ter Care 23 Super Sanitation 24 Water Chemistry Troubleshooting 25 Spa Maintenance Draining Changing Spa Water 26 Filter Maintenance 27 Light Replacement 28 Spa Shell Care 28 JetPak Plumbing Care 29 S...

Page 4: ...umber is located both on the base under the equipment door and the Manufacturing ID Label located inside the equipment compartment of your spa For the safety of all those who utilize your spa and its...

Page 5: ...issing Do not replace a suction fitting with one rated less than the flow rate marked on the original suction fitting 7 DANGER Risk of Electric Shock As per UL requirements U S install spa at least 5...

Page 6: ...LOW GROUND LEVEL 17 WARNING Risk of Fatal Hyperthermia Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 98 6 F 37 C Th...

Page 7: ...intended for use by young children or unhealthy persons without supervision 30 WARNING Before obtaining access to supply terminals all supply circuits must be disconnected 31 WARNING Risk of Injury or...

Page 8: ...REGNANT SOAKING IN HOT WATER FOR LONG PERIODS CAN HARM YOUR FETUS MEASURE WATER TEMPERATURE BEFORE ENTERING 1 DO NOT ENTER SPA IF WATER IS HOTTER THAN 100 F 38 C 2 DO NOT STAY IN SPA FOR LONGER THAN 1...

Page 9: ...7 SPA START UP Filter Cap Filter Weir Door Foot Jets Master Control Pad Light Suction Fitting JetPak optional Cup Holder Auxiliary Control Pad SnapCap Pillow Ozone Jet Floor Drain Spa Overview...

Page 10: ...uipment Compartment 1 Ozone 2 Valve Keeper 3 Pump 1 4 Light 5 Circ Pump 6 Product Info 7 Safety Certificate 8 Control Center 9 Heater 10 Pump 2 11 Union 12 Slice Valve optional 1 2 3 4 5 6 7 8 9 10 11...

Page 11: ...el indica tion mark on the faceplate of the filter assembly NOTE Forcompletefillinginstructions refertoChangingSpaWater page18 Filling Your Spa IMPORTANT Never fill the spa with soft water unless an a...

Page 12: ...he spa is properly filled with water When your spa is first powered up it will automatically go into Priming mode which will last about 4 minutes Press temp to exit the Prim ing mode early Once the Pr...

Page 13: ...o Standard In Economy mode SE The benefit of the SE feature is the spa will heat as jets 1 is pressed for one hour which allows the spa water to heat if someone is using the spa between filtration cyc...

Page 14: ...on options F1 F12 Press jets 1 to select the desired filter duration Press temp again to cycle through the options for number of filter cycles per 24 hour period The display will show three options dn...

Page 15: ...to Standard mode and allow the spa to heat until the water reaches the desired temperature Change back to Economy mode for most efficient spa operation Setting the Temperature 78 F 104 F 26 C 40 C On...

Page 16: ...rwise the pumps can automatically turn on at the start of a filtration cycle Press temp then Jets 2 Aux to enter Standby mode Press any button to exit This mode will time out after two hours Jets Pres...

Page 17: ...gh speed spins slow on low speed Light Icon Premier Control System Series I Spas General In spas equipped with an optional WellSpring circulation pump referred to as circ pump this circ pump acts as t...

Page 18: ...perating Modes Press mode prog to enter mode programming then press cooler to cycle through the operating modes Standard Economy and Sleep Select the desired mode by pressing mode prog Standard Mode S...

Page 19: ...PROGRAM FILTER 1 and START TIME icons will appear on the display Press warm or cool to choose filter cycle 1 start time hour Press mode prog to save the hour Press warm or cool to choose the filter 1...

Page 20: ...led during spa use by either turning pump 1 to high speed or pump 2 to high or low speed for non circ spas or for a circ pump spa by turning pump 1 or pump 2 on at any speed Spa Yard Stereo I System o...

Page 21: ...ated in the yard position and affects only the left speaker Spa Yard Stereo II System optional The Spa Yard Stereo I System is a value packed marine grade audio system It includes a CD Player AM FM t...

Page 22: ...by mode this will prevent the pump s from activating see Control System Step 2 Carefully remove the head rest and SnapCap by lifting upwards Step 3 Push the JetPak forward until you have enough room t...

Page 23: ...ormance and massage intensity You can achieve virtually limitless therapy options by adjusting many of the jets for a custom experience Adjustable Jets To adjust the water flow on adjustable jets simp...

Page 24: ...line debris filter screen on the back of the JetPak Step 2 Unscrew the fitting to expose the strainer Step 3 Manually remove any visible particles and debris Rinse to remove smaller particles Step 4...

Page 25: ...preferable to either dilute the water s hardness by blending the water with water from a water softener or by the addition of a special water softening chemical For more information contact your autho...

Page 26: ...table spa Dissolve rate potency and the extreme low pH of this chemical can cause severe damage to the spa surface and components Use of Trichlor Chlorine tablets will void the Bullfrog Warranty Bromi...

Page 27: ...vironments To help prevent and control staining and scaling use a Stain and Scale Inhibitor per the manufacturer s instructions Add Stain and Scale Inhibitor 3 4 days after Super Sanitation Foam Contr...

Page 28: ...n the water chemi cal levels become difficult to manage When changing spa water remove all JetPaks Clean the shell and JetPod areas with a spa surface cleaner See Spa Shell Care Clean the other areas...

Page 29: ...ugh the Weir door Fill to the water level indication on the faceplate of the filter assembly Step 2 Restore electrical power supply Step 3 Press any button to reset the control system Step 4 Following...

Page 30: ...Replace the equipment compartment door Step 8 Restore the electrical power supply NOTE For alternate lighting systems contact your authorized Bullfrog Spas Dealer LED Replacement Contact your authoriz...

Page 31: ...he cover with all of the cover locks when not in use whether the spa is empty or full of water Cleaning the Spa Cover At least monthly clean the spa cover Step1 Remove the cover and lay it down on a f...

Page 32: ...eat the spa to 100 F 38 C IMPORTANT During all low and no use periods be sure to maintain the spa water as per the instructions in the Water Chemistry section IMPORTANT For all no use periods and on a...

Page 33: ...e the slice valve in front of the pump leading to the filter Use a wet dry vacuum to remove the remaining water out of pipe by placing the vacuum end over the filter hole In a two pump spa first plug...

Page 34: ...pa cover and drip onto the floor Therefore ensure that flooring materials provide a good grip when wet and are resilient to constant exposure of water and chemicals In addition to handling the water f...

Page 35: ...disconnect device must be incorporated into the fixed wiring in accordance with national and local wir ing rules If the national and local wiring rules permit a GFCI Sub Panel may be used to substitut...

Page 36: ...itionally your authorized Bullfrog Spas Dealer should sell or recommend pre formed spa pads NOTE Concrete foundations should be a minimum of 4 inches 10cm thick and should be reinforced with either re...

Page 37: ...ets the recommended safety and maintenance criteria consider textures and colors that will assist in enhancing the aesthetics of the area in which your spa will be installed The decision to match cont...

Page 38: ...than six consecutive stairs without a landing you may be required to find another delivery path Check the measurements on 90 turns to make sure the spa will fit through Occasionally a crane is requir...

Page 39: ...ies I 662 7 10 2 39m 7 10 2 39m 36 91m Series I 682 7 10 2 39m 7 10 2 39m 36 91m Series II 231 5 6 1 68m 6 10 2 08m 31 79m Series II 251 6 7 2 01m 7 4 2 24m 36 91m Series II 262 7 4 2 24m 7 4 2 24m 36...

Page 40: ...ectrical Chaseways Drilling Conduit Hole All dimensions are at the bottom base 1 2 54cm Conduit Drill 1 3 8 3 49cm hole 3 4 1 91cm Conduit Drill 1 1 8 2 86cm hole Center of hole is 1 2 54cm from the g...

Page 41: ...iring must be copper to ensure adequate connections Never use aluminum wire Spa Location Overhead Power Lines Based upon the national and local wiring rules that apply to your area you will need to in...

Page 42: ...V Maximum on Live Parts Live parts accessible to the user must not exceed 12V 240V 60Hz 30A Conversion Option If there is not 50A of electrical service available an authorized Bullfrog Spa dealer or E...

Page 43: ...og International LC does not allow the use of an extension cord under any possible situation The use of an extension cord voids any warranty on the spa equipment and also exposes the consumer to addit...

Page 44: ...onnected 230V 50Hz 32A spas require a GFCI protected 240V 50Hz 32A Single Service 16A Single Service or 16A 16A Dual Service 400V 3N 16Ax3 50Hz dedicated electrical circuit It is important that this c...

Page 45: ...S MANUFACTURED PUMP 2 BEHAVIOR NO PUMP 2 1 SPEED 2 SPEED ON X P332 1 SPEED ON X P332 A7 OFF OFF ON ON A8 OFF ON OFF ON CIRC PUMP BEHAVIOR NO CIRC PUMP 24 HR CIRC 3 F SHUT OFF FILTERS POLLS ONLY A5 OFF...

Page 46: ...HT NEUTRAL WHT GRN GRN GROUND GRN GROUND RED HOT RED HOT RED HOT TB1 1 WHITE NEUTRAL 2 BLACK HOT 3 RED HOT 4 GREEN GROUND 5 Circuit Board Ground G R N R E D B L K W H T Neutral Hot Hot USE COPPER WIRE...

Page 47: ...TO J28 400V 3 3x16A REMOVE REMOVE A B REMOTE J21 J8 SENSOR A SENSOR B J32 J52 J51 J29 NOT USED J47 CIRC PUMP J50 A V J23 PUMP 1 K1 K6 F1 3A K8 K5 J60 J6 TST J40 J42 J41 J11 3 0KW J44 K2 K4 K3 J28 J58...

Page 48: ...gram A Connections B Din cable connection for SIRIUS control C Din cable connection for IPOD control D AUX IN Connection E Sub Woofer F GND G USB Connection H Antenna socket I Hardware Reset J Din cab...

Page 49: ...47 Spa YardTM Stereo II Wiring Diagram...

Page 50: ...wer to the spa and contact your authorized Bullfrog Spas Dealer No action is required The pumps will automatically activate regardless of spa status The sensor plugged into sensor A jack is not workin...

Page 51: ...is current after pump has been running for at least 2 minutes Press temp followed by light to switch modes The spa is operating in Economy mode Ecn will appear solid on the display when the temperatur...

Page 52: ...rer s instructions Every 90 days Drain and refill spa per manufacturer s instructions Every 180 days Clean and condition cover per manufacturer s instructions Every 180 days Clean and condition cabine...

Page 53: ...d Bullfrog Spas Dealer Spa pump turns off during operation Cause 1 Automatic timer has completed its 30 or 60 minute cycle Solution Turn on the pump Cause 2 Pump has overheated due to the vents on the...

Page 54: ...3 There is air trapped in the spa equipment or its face piping Solution Open the air bleed valve on each pump s housing and allow air to bleed out of the system Be sure to tighten each air bleed valve...

Page 55: ...nd one year is dependent upon market demand and availability of color to Bullfrog Five Year EternaWood Cabinet and UniBase Warranty Bullfrog warrants the EternaWood cabinet sections and the UniBase mo...

Page 56: ...Lifetime warranties provide coverage solely to the original retail purchaser of the spa and extend only for the length of his or her lifetime If the original retail purchaser is not a natural person...

Page 57: ...E TERMS OF THIS LIMITED WARRANTY IN ANY MANNER WHATSOEVER Disclaimers BULLFROG AND ITS AUTHORIZED AGENTS SHALL NOT BE LIABLE FOR ANY INJURY LOSS COST OR OTHER DAMAGE WHETHER INCIDENTAL CONSEQUENTIAL S...

Page 58: ...e years from the original spa purchase date This warranty specifi cally covers the cabinet corners door and side panels and the molded spa base The cabinet corners door and side panels are deemed Easi...

Page 59: ...ot a natural person i e Corporation L L C Family Trust etc life of the purchaser shall mean ten years To obtain warranty service contact your authorized SportX Series Spa Dealer or Bullfrog and submit...

Page 60: ...MENCE AS OF THE ORIGINAL DATE OF PURCHASE AND THE DURATION OF SUCH COVERAGE SHALL NOT EXTEND FOR ANY REASON WHATSOEVER BEYOND THE STATED TIME PERIOD THESE DIS CLAIMERS SHALL BE EQUALLY APPLICABLE TO A...

Page 61: ...ullfrog Spa Limited Warranty Product Protection We will keep the date of purchase and the serial number of your new Bullfrog Spa on record in case you need to refer to this information in the event of...

Page 62: ...opool Bullfrog Model Spa Serial Event Code Rate your buying experience with your Authorized Bullfrog Spa Dealer in the following categories Category Knowledge of Bullfrog Product Knowledge of Other Sp...

Page 63: ......

Page 64: ...Bullfrog International LC 668 W 14600 S Bluffdale UT 84065 T 801 565 8111 F 801 565 8333 E info bullfrogspas com North America 2011 Register your spa online by visiting bullfrogspas com register...

Reviews: