Troubleshooting 8-5
z
Make sure that both devices are compatible.
DVD Drive Problems
The DVD drive cannot read a disc.
z
Make sure that the disc is correctly seated in the tray, with the label
facing up.
z
Make sure that the disc is not dirty. Clean the disc with a disc
cleaning kit, available in most computer stores.
z
Make sure that the DVD drive driver is installed correctly.
z
Make sure that the computer supports the disc or the files contained.
You cannot eject a disc.
z
The disc is not properly seated in the drive. Manually release the disc
following the method described next:
1.
Turn off the computer.
2.
Insert a small rod, such as a straightened paperclip, into the
drive’s manual eject hole and push firmly to release the tray.
3.
Pull the tray out until fully extended, and then remove the disc.
Display Problems
Nothing appears on the screen.
z
During operation, the screen may automatically turn off as a result of
power management. Press any key to see if the screen comes back.
