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Troubleshooting 8-2

Preliminary Checklist

Here are helpful hints to follow before you take further actions when you
encounter any problem:

Try to isolate which part of the computer is causing the problem.

Make sure that you turn on all peripheral devices before turning on
the computer.

If an external device has a problem, make sure that the cable
connections are correct and secure.

Make sure that the configuration information is properly set in the
BIOS Setup program.

Make sure that all the device drivers are correctly installed.

Make notes of your observations. Are there any messages on the
screen? Do any indicators light? Do you hear any beeps? Detailed
descriptions are useful to the service personnel when you need to
consult one for assistance.

If any problem persists after you follow the instructions in this chapter,
contact an authorized dealer for help.

Summary of Contents for 18M28

Page 1: ...User s Manual November 2008 ...

Page 2: ...o GeForce Boost Hybrid Power and Hybrid SLI word mark and logos are registered trademarks owned by NVIDIA Corp in the United States and other countries All brand and product names are trademarks or registered trademarks of their respective companies NOTE The information in this manual is subject to change without notice ...

Page 3: ...Side Components 1 6 Left Side Components 1 7 Bottom Components 1 8 Top open Components 1 10 Where to Go from Here 1 13 Chapter 2 Operating Your Computer 2 1 Starting and Stopping the Computer 2 2 Starting the Computer 2 2 Stopping the Computer 2 2 Using the Multimedia Buttons 2 4 Using the Keyboard 2 7 Hot Keys 2 8 Using the Touchpad 2 11 Configuring the Touchpad 2 13 Using the DVD Drive 2 14 Inse...

Page 4: ...e Battery Level 3 4 Replacing the Battery Pack 3 5 Battery Low Signals and Actions 3 7 Power Management 3 9 Hibernation 3 10 Power Saving Tips 3 11 Chapter 4 Expanding Your Computer 4 1 Connecting an External Monitor 4 2 Connecting a USB Device 4 7 Connecting an eSATA Device 4 8 Using ExpressCards 4 9 ExpressCard Type 4 9 Inserting and Removing an ExpressCard 4 10 Using the Card Reader 4 12 Intern...

Page 5: ...ing the Cable Lock 7 4 Taking Care of the Computer 7 5 Location Guidelines 7 5 General Guidelines 7 5 Cleaning Guidelines 7 6 Battery Pack Guidelines 7 6 When Traveling 7 7 Chapter 8 Troubleshooting 8 1 Preliminary Checklist 8 2 Solving Common Problems 8 3 Battery Problems 8 4 Bluetooth Wireless Problems 8 4 DVD Drive Problems 8 5 Display Problems 8 5 ExpressCard Problems 8 6 Hardware Device Probl...

Page 6: ... 13 Resetting the Computer 8 14 Appendix A Specifications A 1 Appendix B Regulatory Information B 1 On the Use of the System B 2 Class B Regulations B 2 Safety Notices B 3 On the Use of the RF Device B 5 USA and Canada Safety Requirements and Notices B 5 European Union CE Marking and Compliance Notices B 8 Index I 1 ...

Page 7: ...puter provides information on installing and using peripheral devices z Chapter 5 Using BIOS Setup describes the BIOS Setup program that configures the computer s BIOS settings z Chapter 6 Installing Software Drivers describes how to install the drivers and utilities supplied with the computer z Chapter 7 Caring for the Computer gives you tips in care and maintenance z Chapter 8 Troubleshooting gi...

Page 8: ...n a bold typeset For example Press the Enter key to complete When keys are joined by a plus sign press the first key and while keeping the first key down press the remaining keys finally release all the keys When necessary keys are also shown in graphics A title command setup item or button that you can see on the screen is shown in boldface A value or an option that you can select for a setup ite...

Page 9: ...course wherever you need it the computer is ready and easy to go This chapter first tells you step by step how to get the computer up and running You will find instructions for these procedures z Unpacking z Connecting to AC power z Opening the cover z Turning on the computer z Turning off the computer Then you will find a section briefly introducing the external components of the computer And the...

Page 10: ... your dealer immediately Keep the shipping carton and packing materials in case you need to ship or store the computer in the future Connecting to AC Power The computer operates either on the external AC power or internal battery power It is suggested that you use AC power when you start up the computer for the very first time CAUTION Use only the AC adapter included with your computer Using other...

Page 11: ...d onto your computer Now you are ready to turn on the computer CAUTION z When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or the computer z When unplugging the connector always hold the plug head Never pull on the cord NOTE When the AC adapter is connected it also charges the battery pack For inf...

Page 12: ... cover Opening it vigorously or slamming it shut could damage the computer Open the top cover by lifting up the cover You can tilt the cover forward or backward for optimal viewing clarity Turning On and Off the Computer Turning On 1 Make sure that the computer is connected to AC power ...

Page 13: ...power use the Shut Down command of your operating system NOTE There are other ways you can stop the computer so that you will be back to where you left off when you next turn on the computer See Stopping the Computer in Chapter 2 for information CAUTION If you have to turn the computer on again immediately after turning it off wait for at least five seconds Turning the computer off and on rapidly ...

Page 14: ...eadphone Connector Connects a set of headphones external speakers with amplifier or an audio recording device P 2 18 o Microphone in Connector Connects an external microphone P 2 18 p S PDIF Connector Connects a S PDIF device such as a digital speaker set for digital audio output P 2 18 q DVD Super Multi Drive Accepts a DVD disc for installing or loading software accessing data and playing music v...

Page 15: ...del P 4 2 r eSATA USB Combo Connector eSATA Connects an eSATA device such as an external hard drive or optical drive Can also connect a USB device such as a flash disk printer digital camera joystick and more P 4 8 4 7 s USB Ports Each of the two ports connects a USB device such as a flash disk printer digital camera joystick and more P 4 7 t Card Reader Accepts a MultiMediaCard MMC Secure Digital...

Page 16: ...quency sound from the computer P 2 17 p Bluetooth Card Slot option Inside is the slot for using an optional Bluetooth wireless card P 2 21 q CPU Socket Inside is the CPU of your computer r Memory Slot Inside are the memory slots for expanding the memory size of your computer s Wireless LAN WLAN Card Slot Inside is the mini PCI E slot for using a mini PCI E WLAN card standard or half size P 2 21 ...

Page 17: ...Getting Started 1 9 Ref Component Description See Also t Hard Disk Drive Compartment Inside is the hard disk drive ...

Page 18: ...s you to use your computer s camera function NOTE Availability depends on your model o LCD Screen Displays the output of the computer P 2 16 p Stereo Speaker Sends out sound and voice from the computer P 2 17 Turns the computer power ON and OFF q Power Button Glows when the computer is turned on P 1 4 ...

Page 19: ...pause button Stop button Next track button r Previous track button P 2 4 s Microphone Receives sound and voice for the computer P 2 17 t Keyboard Serves as the data input device of the computer P 2 4 Device Indicators Show the current status of the computer s devices Battery Charge indicator Lights when the battery is being charged Blinks when battery power is low P 3 3 Wireless LAN indicator Glow...

Page 20: ...Getting Started 1 12 Ref Component Description See Also DVD drive Hard disk drive in use indicator P 2 14 v Touchpad Serves as the pointing device of the computer P 2 10 ...

Page 21: ...hapter To install the operating system if your dealer has not already done so See the operating system manual To know more about the operating system Read the operating system manual To install the drivers if your dealer has not already done so See Chapter 6 To set a power on password See Security Menu in Chapter 5 To charge the battery pack for the first time See Charging the Battery Pack in Chap...

Page 22: ...basics If you are already a computer user but are new to notebook computers you may choose to read only the parts containing information unique to your computer Described in this chapter are the operating basics of these components z Keyboard z Touchpad z DVD drive And these features z Starting and stopping the computer z Multimedia features z Video features z Audio features z Communication featur...

Page 23: ...er uses the Microsoft Windows operating system Stopping the Computer When you finish a working session you can stop the computer by turning off the power or leaving the computer in Sleep or Hibernation mode To stop in this mode Do this To start up or resume again Off Follow the shutdown procedure of your operating system This can prevent loss of unsaved data or damage to your software programs If ...

Page 24: ...ngs in Windows you can place the computer in Hibernation mode by Closing the display cover Pressing the power button Press the power button If you choose to stop in Sleep or Hibernation mode you can return to where you left off the next time you start up the computer See Power Management in Chapter 3 for more information ...

Page 25: ...ower You can press the optional Hybrid Boost button to switch Discrete VGA on off When you restart computer the system will revert back to the default setting The next table shows the various factors affecting VGA performance To learn more about using the video subsystem right click on the Hybrid SLI icon and click How do I set the graphics mode to view the online Help Play pause Media Previous tr...

Page 26: ...de OFF Save power Power saver Battery power OFF Save power Power saver AC power OFF Save power High performance Battery power On Boost performance GeForce boost High performance AC power On Boost performance GeForce boost The Hybrid SLI icon appears in the Windows taskbar indicating the graphics mode as follows Icon Graphics Mode Boost performance mode Boost performance mode but the Windows Vista ...

Page 27: ... Discrete GPU always turned on LED is on and Energy Saver Discrete GPU is turned off but motherboard GPU is turned on LED is off multimedia modes 2 Press the Media button to launch Windows Media Center NOTE z When Windows Media Center is open pressing the Media button does not close Windows Media Center z When Windows Media Center is running an application pressing the Media button toggles between...

Page 28: ...s defined by individual programs p Fn Key The Fn key at the lower left corner of the keyboard is used with another key to perform the alternative function of a key The letter Fn and the alternative functions are identified by the color of blue on the keytop To perform a desired function first press and hold Fn then press the other key Hot key functions are assigned to F1 F2 F3 F4 F5 F6 F7 F8 F10 F...

Page 29: ...n be pressed any time to activate special functions of the computer Most hot keys operate in a cyclic way Each time a hot key combination is pressed it shifts the corresponding function to the other or next choice You can easily identify the hot keys with the icons imprinted on the keytop The hot keys are described next Key Description Switches the wireless LAN radio on and off Switches the Blueto...

Page 30: ...e system with CRT and HDMI NOTE This function only applies to Plug Play display devices Decreases the LCD brightness 8 levels Increases the LCD brightness 8 levels Switches the multimedia buttons and indicators off and on Switches the system sound output off mute and on Switches the LCD panel on and off Serves as the sleep button that you can define with Windows Power Options See the Power Managem...

Page 31: ...ther of the Alt keys and type 0128 on the numeric keypad part of your keyboard z To press the euro sign on an UK keyboard hold down the Alt Gr key and press 4 which has an euro sign on it Windows Keys The keyboard has two keys that perform Windows specific functions The Windows Logo key opens the Start menu and performs software specific functions when used in combination with other keys The Appli...

Page 32: ...unicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons The touchpad consists of a rectangular pad and a left and right buttons To use the touchpad place your forefinger or thumb on the pad The rectangular pad acts like a miniature duplicate of your display As you slide your fingertip across the pad the pointer also called cursor on ...

Page 33: ...the pad and on the second tap keep your finger in contact with the pad Then move your finger across the pad to drag the selected object to your destination When you lift your finger from the pad the selected object will drop into place Scroll To scroll is to move up and down or left and right in the working area on the screen To move vertically place your finger on the right or left edge of the pa...

Page 34: ...buttons so that you can use the right button as the left button and vice versa You can also change the size of the on screen pointer the speed of the pointer and so on To configure the touchpad go to Control Panel Æ Hardware and Sounds Æ Mouse Properties However you can install the pointing device driver supplied with your computer to take advantage of more powerful features ...

Page 35: ...lens FDA regulations require the following statement for all laser based devices Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure NOTE The DVD drive is classified as a Class 1 laser product This label is located on the DVD drive NOTE For DVD and Combo drives only This product incorporates copyright prot...

Page 36: ...with its label facing up Slightly press the center of the disc until it clicks into place To remove a disc hold the disc by its outer edge and lift it up from the tray 4 Gently push the tray back into the drive NOTE In the unlikely event that you are unable to release the DVD tray by pressing the eject button you can manually release the disc See DVD Drive Problems in Chapter 8 Eject button ...

Page 37: ... computer must be installed z The computer enters the Sleep or Hibernation mode when the LCD is closed If you want to use the computer with the LCD closed set Do Nothing to the When I Close the lid option in the Power Options Æ System Settings Properties Thus the computer does not enter the Sleep or Hibernation mode when the LCD is closed Configuring the Display Modes NOTE When using an external C...

Page 38: ...nstalled z If you experience interference while recording try lowering the microphone recording volume The audio subsystem of your computer features z Built in sound system for recording and playing sound on your computer z Azalia interface high density audio codec z Set of speakers n z Built in microphone o z External audio connectors p and z Subwoofer on the bottom ...

Page 39: ... you specify the use of the correct audio device in Windows z Headphone Connector can be connected to speakers headphones or earphone set z Microphone Connector can be connected to an external microphone for recording voice or sound z S PDIF Connector S PDIF can be connected to the line in connector of S PDIF Sony Philips Digital InterFace compliant as well as ordinary powered speakers with built ...

Page 40: ...se the internal one Connecting a 6 channel Speaker System Your computer can connect a 5 1 6 channel speaker system for ultimate surround sound effect You need to set the proper speaker configuration of the computer for your speaker system 1 Double click the Sound Effect icon on the task bar 2 Click the Speakers tab 3 Select 5 1 Speaker on the Speaker Configuration item ...

Page 41: ... speaker system to the computer properly Audio Connector 6 channel Mode Connection Headphone connector Connects to the front speakers Microphone connector Connects to the rear speakers S PDIF Connector S PDIF Connects to the center and subwoofer speakers ...

Page 42: ... the LAN module connect one end of the LAN cable to the RJ 45 connector on the computer and the other end to the network hub Using the Wireless LAN Depending on your model an internal mini PCI E wireless LAN WLAN card may have been pre installed by your computer manufacturer at the factory This card allows you to access corporate networks or the Internet in a wireless environment The WLAN features...

Page 43: ... the WLAN Radio NOTE The FAA Federal Aviation Agency has deemed it unsafe to operate wireless devices in aircraft as this may interfere with flight safety Remember to turn off wireless LAN when using your computer in the airplane Your computer has a built in Fn F1 WLAN hot key to switch the WLAN on off see Hot Keys in Chapter 2 If you need to temporarily turn off the radio press Fn F1 To resume ne...

Page 44: ...screen Click the Show drop down menu and select Wireless 4 Select a wireless network to connect to by clicking a selection then click Connect 5 Depending on the settings you may be asked to enter a WEP key refer to your Windows online help for more information on setting a wireless network connection ...

Page 45: ...mputer has a built in Fn F2 hot key to switch the Bluetooth Wireless Feature on off see Hot Keys in Chapter 2 If you need to temporarily turn off the Bluetooth Wireless Feature press Fn F2 To resume wireless connection press Fn F2 again The status of the Bluetooth connection is indicated by the Bluetooth icon located in the system tray in the lower right part of the screen Status Icon Off blue wit...

Page 46: ...the icon then click on New Connection or click on Bluetooth then Add New Connection Or right click the icon and then click on Add New Connection or 3 The Add New Connection Wizard window appears Select Express Mode Recommended then click on Next ...

Page 47: ...the device to connect to and click on Next 5 Depending on the type of Bluetooth device that you want to connect to you will need to enter the pertinent information Sending a File 1 Right click the icon and then click Wireless File Transfer ...

Page 48: ... appears 3 In the Wireless File Transfer window click Add to browse for the file to send The file s will show on the File Folder window 4 Click the target device from the Transfer enabled device window and then click Send to start the transfer procedure ...

Page 49: ...Operating Your Computer 2 28 For detailed information on using the Bluetooth Utility see the Bluetooth Utility Help on your computer by clicking on Help then Help ...

Page 50: ...l battery performance it is important that you use the battery in the proper way The topics in this chapter include z What is an AC adapter z How to charge the battery pack z When and how to initialize the battery pack z How to check the battery level z How to replace the battery pack z What happens when the battery is low and what actions to take z What is Power Management z How to save power CHA...

Page 51: ...wer cord z When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or computer z When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electr...

Page 52: ... C 140 F If this happens the battery pack may be damaged Please contact your dealer z During charging do not disconnect the AC adapter before the battery has been fully charged otherwise you will get a prematurely charged battery To charge the battery pack connect the AC adapter to the computer and an electrical outlet The Battery Charge Indicator on the computer glows to indicate that charging is...

Page 53: ...y charge the battery pack 2 After the battery pack is fully charged turn on the computer When the message Press F2 to enter Setup appears press the F2 key to display the BIOS Setup initial screen 3 Disconnect the AC adapter and leave the computer on until the battery is fully discharged The computer will shut down automatically 4 Connect the AC adapter to fully charge the battery pack Checking the...

Page 54: ...o not attempt to disassemble the battery pack If you often rely on battery power for a long period of time while traveling you may consider the purchase of an additional battery pack from your dealer and keep it with you in a fully charged state as a backup To replace the battery pack follow these steps 1 Make sure that computer is not turned on or connected to AC power 2 Place the computer upside...

Page 55: ...Managing Power 3 6 4 Slide the battery release lever outward to the unlock position o and while holding it in the unlock position remove the battery pack off the computer p ...

Page 56: ...ery so that you can see how much charge remains Windows default setting When the battery charge is above 25 the battery icon is green When the battery charge reaches 25 a yellow triangle with an exclamation point appears above the green battery icon When the charge reaches the low battery level a red circle with a white X appears above the green icon The computer s Battery Charge Indicator blinks ...

Page 57: ...respond to Battery Low by placing your computer on Hibernation mode turning off the computer or connecting the AC adapter CAUTION z If you are using an ExpressCard do not access the card during battery low periods This is because the access may take longer than the time it takes the battery to run out of charge thus making your access to the card unsuccessful z If you fail to save your data when t...

Page 58: ...ff When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle for a set period When the entire system has been idle for a set period When you press the Fn F12 hot key When you close the cover The computer enters the Sleep mode The hard disk and display are turned off and the entire system consumes less power When you press the power button W...

Page 59: ...very useful feature People frequently open many applications when they use computers It takes some time to get all these applications open and running and normally they all have to be closed before the computer can be turned off When you use the hibernation feature you do not have to close the applications The computer stores the state of your computer to a file on the hard disk and then shuts dow...

Page 60: ...gth of time before Windows turn off the display z Many USB devices use power just by being connected If you use a USB mouse you can save power by disconnecting the mouse and using the touchpad If you use a USB flash drive unplug it when you are not using it z If you work with an application that uses an ExpressCard exit the application when you finish using it z If you have an ExpressCard installe...

Page 61: ...ecting other peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter This chapter gives guidelines on installing and using these devices z External monitor z USB device z eSATA device z ExpressCard z MMC SD MS MS PRO card CHAPTER ...

Page 62: ... computer Follow this procedure to connect an external monitor 1 Make sure that the computer is not turned on 2 Plug the monitor s signal connector to the computer s VGA HDMI connector or NOTE Your computer allows you to only use either VGA or HDMI display one at a time not simultaneously 3 Plug one end of the monitor s power cord into the power socket on the monitor and the other end to an electr...

Page 63: ...rties in Windows Vista see your operating system documentation or online help for specific information CAUTION Do not disconnect the external monitor while the computer is in the Sleep mode or Hibernation mode If no external monitor is connected when the computer resumes the LCD might not display properly Sound Output For HDMI Video Normally before you connect HDMI video Speakers is the default se...

Page 64: ...ng may automatically be changed to NVIDIA HDMI Output to be able to have sound output If in case there is no sound output upon connecting HDMI video then you may need to perform the following 1 Right click the Speaker icon on the task bar and select Playback Devices ...

Page 65: ...Expanding Your Computer 4 5 2 The following screen appears 3 Click NVIDIA HDMI Output then click Set Default ...

Page 66: ...Expanding Your Computer 4 6 4 Notice that the checkmark 9 appears on the item you have just selected 5 Click OK ...

Page 67: ...ports for connecting USB devices such as a flash disk digital camera scanner printer modem and mouse The USB ports support transfer rates up to 12 MB s for USB 1 1 devices and 480 MB s for USB 2 0 devices To connect a USB device simply plug the device cable to one of the USB ports ...

Page 68: ...TA USB Combo port for connecting eSATA devices such as an external hard drive and external optical drive USB devices see previous section The eSATA port supports transfer rates up to almost 120 MB s To connect an external eSATA device simply plug the device cable to the eSATA port ...

Page 69: ...erfaces supporting speeds of up to 2 5 Gbps and 480 Mbps respectively improving speed in data transfer while conserving power usage ExpressCard Type The ExpressCard slot can accommodate a 54 mm ExpressCard 54 or 34 mm ExpressCard 34 wide ExpressCard Typical ExpressCards support a very extensive range of applications including memory wired and wireless communication cards and security devices Shown...

Page 70: ...he computer 2 Press the cover tray n and pull it out o 3 Slide the ExpressCard with its label facing up all the way into the slot until the rear connectors click into place 4 When a new card is seated the computer will detect it and try to install the appropriate driver Follow the on screen instructions to complete the process ...

Page 71: ...n the Safely Remove Hardware icon found on the Windows taskbar and the Safely Remove Hardware window appears on screen 2 Select highlight the ExpressCard from the list to disable the card 3 Push the ExpressCard slightly to release the card 4 Pull the card out of the slot ...

Page 72: ...only storage cards Your Card Reader does not support cards with I O input output functions such as a wireless network card or Bluetooth card Your computer has a Card Reader The Card Reader is a small drive for reading from and writing to removable storage cards or called memory cards The Card Reader supports the MultiMediaCard MMC Secure Digital SD Memory Stick MS and Memory Stick PRO MS PRO cards...

Page 73: ... connector pointing to the slot and its label facing up Slide the card into the slot until it reaches the end 3 Windows will detect the card and assign it a drive name typically E To remove a storage card 1 Click Start then Computer 2 Right click the drive with the card and select Safely Remove 3 Pull the card out of the slot ...

Page 74: ... Components Upgrade You can upgrade your computer by changing the CPU and hard disk or adding memory However to avoid damage during the installation procedure please ask your dealer for help Do not install an internal component by yourself ...

Page 75: ...uter BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the BIOS Setup program CHAPTER ...

Page 76: ...Setup NOTE z The BIOS Setup Utility screens shown in this chapter are for your reference only The actual items or settings on your computer may differ z The BIOS Setup Utility program may have been updated after the publication of this manual z The settings you select in your operating system might override similar settings in BIOS Setup Utility To run BIOS Setup Utility press the F2 key when the ...

Page 77: ...f the available menus Each menu title brings a specific menu z The left column of the menu displays the menu items z The top right of the menu provides more detailed information when a menu item is highlighted z The bottom of the menu provides keyboard instructions for moving around and making selections When a menu item is highlighted ...

Page 78: ... and make selections Keyboard information can be found at the bottom of the screen A brief description of keyboard usage is listed next Key Function Selects a menu title Selects an item or option Enter 1 Brings up the sub menu when available 2 Opens or closes the option window when an item is selected Esc 1 Exits BIOS Setup Utility 2 Closes the option window if one is open F9 Loads setup defaults ...

Page 79: ...ng BIOS Setup 5 5 Main Menu The Main menu contains the system date and time settings as well as shows the basic configuration of the system System Time sets the system time System Date sets the system date ...

Page 80: ...enu contains various system settings USB BIOS Legacy Support allows you to enable support for Legacy USB device in DOS mode SATA0 Mode allows you to select the mode of the serial ATA device iGPU Chipset upon pressing Enter the following screen appears ...

Page 81: ...Using BIOS Setup 5 7 Frame Buffer Size allows you to select the NVIDIA integrated graphic frame buffer size Hybrid Graphics allows you to enable the hybrid graphic feature ...

Page 82: ...word by typing it again and pressing Enter You can set the supervisor user password to be required for starting up the system and or entering SCU NOTE z You can set the user password only when the supervisor password has been set z If both the administrator and user passwords are set you can enter any of them for starting up the system and or entering SCU However the user password only allows you ...

Page 83: ...d usage is listed next Key Function Selects highlight a boot device Changes the boot sequence 1 to 4 Loads the four default boot sequence f r Specifies if the device is fixed or removable Shift 1 Deactivates activates the highlighted boot device on the Boot priority order list When a device has been deactivated an exclamation symbol appears beside the item and system will bypass it when detecting ...

Page 84: ...s can take effect Exit Saving Changes saves the changes you have made and exits BIOS Setup Utility Exit Discarding Changes exits BIOS Setup Utility without saving the changes you have made Load Setup Defaults loads the factory default values for all the items Discard Changes restores the previous values for all the items Save Changes saves the changes you have made ...

Page 85: ...ter some operating systems require custom software known as drivers to be installed If you purchased the computer with Windows pre installed your dealer may have already installed the drivers If not you need to install the drivers using the disc supplied with your computer This chapter describes how to install the drivers CHAPTER ...

Page 86: ...ot remove the driver disc when installing the driver An autorun program is provided on the driver disc to help you easily install the drivers As you insert the disc the autorun program automatically starts If you need to start the program manually run the Setup exe program from the Wsetup directory of the disc The main screen appears as shown next Install Driver To install the intended driver clic...

Page 87: ...camera function Card Reader driver Allows you to use the Card Reader to access optional MMC SD MS MS PRO cards Touchpad driver Installs the touchpad driver that allows you to take full advantage of the touchpad features WLAN driver Installs the WLAN driver and application program that allows you to use the computer s internal mini PCI E WLAN card s network function NOTE This icon would not appear ...

Page 88: ...tion and reduce the risk of damage to your computer This chapter gives you guidelines covering these areas of maintenance z How to protect the computer z What to note when using and storing the computer z How to clean the computer z What to note when using the battery pack z What to note when traveling with the computer CHAPTER ...

Page 89: ... safeguard the integrity of your computer data as well as the computer itself you can protect the computer in several ways as described in this section Using the Windows Vista Security Center Windows Security Center protects your computer against intrusion ...

Page 90: ...net security user account control For detailed information on Windows Security Center see Windows Vista Help Using the Password The power on password protects your computer against unauthorized use If the password is set the prompt requesting for the password appears on the screen whenever the computer is turned on The password is set via the BIOS Setup program See Security Menu in Chapter 5 for i...

Page 91: ... lock to protect your computer against theft The cable lock is available in most computer stores To use the lock loop the lock cable around a stationary object such as a table Insert the lock to the Kensington lock hole and turn the key to secure the lock Store the key in a safe place ...

Page 92: ...agnetic field such as a TV refrigerator motor or a large audio speaker z Do not move the computer abruptly from a cold to a warm place A temperature difference of more than 10 C 18 F will cause condensation inside the unit which may damage the storage media z Do not place the computer on an unsteady surface General Guidelines z Wear protective gloves to prevent injury to your fingers when using th...

Page 93: ... nearly discharged When recharging make sure that the battery pack is fully charged Doing so may avoid harm to the battery pack z Operate the computer with the battery pack installed even when using external power This ensures that the battery is fully charged z If you will not be using the computer for a long period of time more than two weeks remove the battery pack from the computer z If you re...

Page 94: ...e it with you Use the AC adapter as the power source and as a battery charger z Hand carry the computer Do not check it in as luggage z If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat z When going through airport security it is recommended that you send the computer and flash disks through the X ray machine the device you...

Page 95: ...are or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems It is divided into three sections z Preliminary checklist z Solving common problems z Resetting the computer CHAPTER ...

Page 96: ...e that the cable connections are correct and secure z Make sure that the configuration information is properly set in the BIOS Setup program z Make sure that all the device drivers are correctly installed z Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to con...

Page 97: ...h Problems P 8 4 DVD Drive Problems P 8 4 Display Problems P 8 5 ExpressCard Problems P 8 6 Hardware Device Problems P 8 6 Hard Disk Drive Problems P 8 7 Keyboard Mouse and Touchpad Problems P 8 8 LAN Problems P 8 8 WLAN Problems P 8 9 Power Management Problems P 8 10 Software Problems P 8 11 Sound Problems P 8 11 Startup Problems P 8 12 Other Problems P 8 13 ...

Page 98: ...or instructions The battery operating time indicated by the battery meter does not match the actual operating time z The actual operating time can be different from the estimated time depending on how you are using the computer If the actual operating time is much less than the estimated time initialize the battery See Initializing the Battery Pack in Chapter 3 for instructions Bluetooth Wireless ...

Page 99: ...that the computer supports the disc or the files contained You cannot eject a disc z The disc is not properly seated in the drive Manually release the disc following the method described next 1 Turn off the computer 2 Insert a small rod such as a straightened paperclip into the drive s manual eject hole and push firmly to release the tray 3 Pull the tray out until fully extended and then remove th...

Page 100: ... not regarded as a LCD defect The external monitor displays nothing z Make sure that the monitor is turned on z Make sure that the monitor s signal cable is properly connected z Switch the display to the monitor by pressing the Fn F5 hot key or change the display through the Display Settings Properties of Windows Simultaneous display multi display does not work z Make sure that you turn on the ext...

Page 101: ...mper or switch settings Refer to the documentation that came with the device z Check the cables or power cords for correct connections z For an external device that has its own power switch make sure that the power is turned on Hard Disk Drive Problems The hard disk drive error message appears on the screen z The hard disk drive has defects Ask your dealer for help The hard disk drive operations s...

Page 102: ...e is properly connected The USB mouse does not work z Make sure that the mouse cable is properly connected The touchpad does not work or the pointer is difficult to control with the touchpad z Make sure that the pointing device driver is correctly installed z Make sure that the touchpad is clean LAN Problems I cannot access the network z Make sure that the Ethernet driver is correctly installed z ...

Page 103: ...the device causing the radio interference such as microwave oven and large metal objects z Plug your computer into an outlet on a different branch circuit from that used by the affecting device z Consult your dealer or an experienced radio technician for help I cannot connect to another WLAN device z Make sure that the WLAN feature is turned on z Make sure that the SSID setting is the same for eve...

Page 104: ...oint I cannot access the network z Make sure that the necessary driver s is correctly installed z Make sure that the network configuration is appropriate z Make sure that the user name or password is correct z You have moved out of range of the network z Turn off power management Power Management Problems The computer does not enter Sleep or Hibernation mode automatically z If you have a connectio...

Page 105: ...bernation mode To enter the mode stop the communication program and then remove the card or stop the card Software Problems An application program does not work correctly z Make sure that the software is correctly installed z If an error message appears on the screen consult the software program s documentation for further information z If you are sure the operation has stop reset the computer See...

Page 106: ... the Windows volume control z Check the volume control of your computer Startup Problems When you turn on the computer it does not respond and the Power Indicator does not light z If you are using an external AC power make sure that the AC adapter is correctly and securely connected If so make sure that the electrical outlet works properly z If you are using the battery power make sure that the ba...

Page 107: ... you are booting from the hard disk insert a bootable disc in the DVD drive and check the condition of the hard disk Other Problems The date time is incorrect z Correct the date and time via the operating system or BIOS Setup program z After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer the RTC Real Time Clock batter...

Page 108: ...hard disk drive in use indicator if it flashes irregularly the program may be accessing data and preventing you from using the keyboard If you are sure the operation has stopped and you cannot use the restart function of the operating system reset the computer Reset the computer by any one of these methods z Press Ctrl Alt Del z If the above action does not work turn off the computer Wait for at l...

Page 109: ...DIA Geforce GO 9100M G depending on your model Display Video ports VGA port HDMI port Audio subsystem Azalia interface 5 1 channel analog output Audio ports Three audio ports for Headphone Mic in S PDIF Speakers 2 2 5 Watt stereo Subwoofer 3 Watt Audio Microphone Internal Keyboard Standard keys numeric keypad 12 function keys a special Fn Function key and Windows keys Multimedia buttons Hybrid boo...

Page 110: ...era 1 3 M webcam Security Kensington lock AC adapter Universal AC adapter 90 Watt input 100 240 Volt output 19 Volt Power Battery 6 cell Li ion 4400 mAH average 4200 mAH minimum 11 1 V 9 cell Li ion 6600 mAH average 6300 mAH minimum 11 1 V Dimension W D H 441 298 5 25 39 mm 17 36 11 75 0 98 1 54 inch Weight 3 7 kg 8 16 lb Temperature Operating 0 C 32 F to 35 C 95 F Storage 20 C 4 F to 60 C 140 F E...

Page 111: ...ements and safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only APPENDIX ...

Page 112: ...no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures z Reorient or relocate the receiving antenna z Increase the separation between the ...

Page 113: ...ge radioélectrique édicté par le ministère des Communications du Canada Safety Notices About the Battery Caution Texts Concerning Lithium Batteries DANISH ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren NORWEGIAN ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Be...

Page 114: ...t the end of its useful life under various state and local laws it may be illegal to dispose of this battery into the municipal waste stream Check with your local solid waste officials for details in your area for recycling options or proper disposal About the AC Adapter z Use only the AC adapter supplied with your computer Use of another type of AC adapter will result in malfunction and or danger...

Page 115: ...eets the Human Exposure limits found in OET Bulletin 65 2001 and ANSI IEEE C95 1 1992 Proper operation of this radio according to the instructions found in this manual will result in exposure substantially below the FCC s recommended limits The following safety precautions should be observed z Do not touch or move antenna while the unit is transmitting or receiving z Do not hold any component cont...

Page 116: ...G Do not operate a portable transmitter such as a wireless network device near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use Antenna Warning WARNING To comply with the FCC and ANSI C95 1 RF exposure limits it is recommended that the antenna for this device be installed so as to provide a separation distance of at least 20 c...

Page 117: ...al and operated in a commercial environment However there is no guarantee that interference will not occur in a particular commercial installation or if operated in a residential area If harmful interference with radio or television reception occurs when the device is turned on the user must correct the situation at the user s own expense The user is encouraged to try one or more of the following ...

Page 118: ...rnir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 1999 5 EC Danish Dette produkt er i overensstemmelse med det europæiske direktiv 1999 5 EC Dutch Dit product is in nav...

Page 119: ...n within 5 15 5 25 GHz frequency range it is restricted to indoor usage environments and the antenna of this device must be integral CAUTION Due to the fact that the frequencies used by 802 11b g n wireless LAN devices may not yet be harmonized in all countries 802 11b g n products are designed for use only in specific countries or regions and is not allowed to be operated in countries or regions ...

Page 120: ...epartments in Which the Wireless LAN Module Can Be Used Indoors Only The wireless LAN module can currently be used indoors only in the following 38 departments of mainland France Please turn off your wireless LAN radio when operating the device in areas places other than the 38 departments listed 01 Ain Orientales 36 Indre 66 Pyrénées 02 Aisne 37 Indre et Loire 67 Bas Rhin 03 Allier 41 Loir et Che...

Page 121: ...se approval Turning Off the Wireless LAN Radio NOTE Turning the wireless LAN radio off is not the same as disabling the wireless LAN card It is not necessary to disable the card to meet the regulatory requirements While operating the computer in those French departments that do not allow use of the wireless LAN equipment the user of the equipment must turn off the wireless LAN radio in order to co...

Page 122: ... 3 3 Checking battery level 3 4 Initializing 3 4 Replacing 3 5 Safety notices B 3 Taking care 7 6 Troubleshooting 8 4 BIOS Setup 5 1 Advanced menu 5 6 Boot menu 5 9 Exit menu 5 10 Exiting 5 10 GPU 5 6 Legacy USB 5 6 Main menu 5 5 Password 5 8 SATA device 5 6 Security menu 5 8 Starting 5 2 Bluetooth feature Connect to Bluetooth device 2 24 Driver installation 6 3 Hot key 2 8 Indicator 1 11 Sending ...

Page 123: ...GA 1 7 Copyright protection Macrovision Corp 2 14 Cover Opening 1 4 CPU A 1 Compartment 1 8 Cursor control keys 2 7 D Date BIOS Setup 5 5 Troubleshooting 8 13 DC power 3 2 Dimension of computer A 2 Display Troubleshooting 8 6 Display mode 2 16 Display output Hot key 2 9 Double click 2 12 Drag and drop 2 12 Drive D 2 14 Drive E 4 13 Driver disc Using 6 2 Driver installation 6 1 Driver OS support 6 ...

Page 124: ...Mute 2 9 Sleep mode 2 9 Volume 2 8 WLAN feature 2 8 Humidity A 2 I Indicator Battery charge 1 11 3 3 Bluetooth feature 1 11 Caps Lock 1 11 Hard disk drive 1 12 Num Lock 1 11 Optical drive 1 12 WLAN radio 1 11 K Kensington lock 1 7 7 4 Keyboard 1 11 Troubleshooting 8 8 Using 2 7 L LAN 2 21 Connector 1 7 Troubleshooting 8 8 LCD 1 10 2 16 Switching on and off with hot key 2 9 Legacy USB BIOS Setup 5 ...

Page 125: ... Notices B 5 RJ 45 1 7 2 21 ROM BIOS A 1 S S PDIF connector 1 6 2 18 SATA device BIOS Setup 5 6 Saving power 3 11 Screen See LCD Scroll 2 12 Secure Digital See Storage card Security Protecting the computer with lock 7 4 Protecting the computer with password 7 3 Security Center Protecting the computer 7 2 Shutting down 1 5 2 2 Simultaneous display 2 16 Sleep button 2 9 Sleep mode 2 2 3 9 Troublesho...

Page 126: ...1 Startup problem 8 12 Time problem 8 13 Touchpad problem 8 8 WLAN feature problem 8 9 Turning off 1 5 2 2 Turning on 1 4 Typewriter key See Keyboard U Unpacking 1 2 Upgrading the computer 4 14 USB device Connecting 4 7 USB port 1 6 1 7 4 7 V VGA connector 1 7 VGA port 4 2 Video driver 6 3 Video subsystem Configuring 2 16 Driver installation 6 3 Feature 2 16 Video controller A 1 Volume Hot key 2 8...

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