AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
Page
54
of
59
This document is a
Property of BTCPower Inc.
and shall not be
copied, reproduced, or used as the basis for sale or manufacture
of apparatus without written permission.
09-Mar-20
Revision
T
8.2.
Troubleshooting
Charging Does Not Start
In the event of a problem, charging will stop and an error message will appear on the display
panel. When this happens, perform the following steps before calling your field service
representative.
1.
Remove the charging connector from the vehicle socket. The error message on the
screen may go off. Plug the connector back into the socket and check if charging
begins normally. If charging does not start, then call customer service.
2.
If error code appears on screen and persists after removing the connector, consider
calling the field service representative to investigate the issue. The user should record
the Error Code shown on the display along with the station ID and date and time of the
occurrence.
3.
Alternatively, if the error code does not appear when the connector is removed, be sure
the connector is removed from the vehicle socket and switch OFF power at the circuit
breaker feeding power to the charger. Wait a few seconds and switch the circuit
breaker back ON again. Charging should start normally. If charging does not begin, call
for field service representative.
Error Codes
MCU Communication Error
0
Contactor Failed to Close/
Over Temperature
5
Welded Contactor
1
Contactor Failed to Open
6
Broken Ground Pin
2
GFCI Test Failed
7
No Ventilation Available
3
GFCI Leak Detected
8
Disconnected While Locked
4
Program CRC Bad
9
OPERATION
