BT Voyager 2500V Up And Running Download

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Activation and connection

My installation CD-ROM doesn’t work. What should I do?

With your computer turned on, your installation CD-ROM should start
automatically. If it doesn’t:

PC users:

Please click ‘Start’, ‘Run’, then type D:\setup.exe

(where D is the letter given to your CD-ROM drive) and click ‘OK’.

Mac users:

Please double-click on the desktop icon ‘BT Broadband’.

On the resulting screen, double-click the ‘Install’ icon
to launch the installer.

If your CD-ROM still doesn’t work, please call the BT Total Broadband
Technical team on 0845 600 7030.

I can’t get online and my activation date is today. What do I do?

Activation can be any time up to 8.00pm. Please wait until after
8.00pm to try to connect for the ﬁrst time.

I have interference on my phone line. What do I do?

Please check you’ve correctly set up your microﬁlters. You will need a
microﬁlter for every telephone socket you intend to use for telephones,
cordless telephones, faxes, dial-up modems, answering machines,
digital television, monitored security equipment and extension bells.

If you wish to order more microﬁlters, please go to

www.bt.com/shop

and search for microﬁlters.

Try to avoid using telephone extension leads over 10m as line quality
can be affected. Aluminium telephone leads are not recommended
as they may impair your broadband service.

Why does my broadband connection occasionally
stop working?

Please check you’ve correctly set up your microﬁlters.
In particular, check that you have microﬁlters correctly ﬁtted
to telephony equipment that makes occasional telephone calls
– such as digital television boxes, or monitored security alarms.

Why am I getting slow web pages?

This could be caused by incorrect settings in Internet Explorer
or a full cache of web pages. To check your settings, use
BT Broadband Desktop Help by clicking the desktop icon.

To clear your cache of web pages and restore your
default settings:

•

open Internet Explorer

•

click on ‘Tools’ in the top menu

•

select ‘Internet Options’

•

make sure you’re on the ‘General’ tab

•

click on ‘Delete Files’ and then click ‘OK’

•

click on ‘Delete Cookies’ and click on ‘OK’

•

click on ‘Clear History’ and then click ‘Yes’

•

restart your computer and then try again

Why am I getting ‘invalid username and password’?

Your username (email address) and password are case-sensitive
– please make sure you type them accurately. Also, when you type
your username, please remember to add ‘@btinternet.com’ after it,
e.g. [email protected]

Your username with ‘@btinternet’ after it is also your primary
email address.

Where do I ﬁnd my username (email address) and password?

You probably chose your username when you ﬁrst ordered your
broadband service. Your username was sent to you in your ﬁrst
Welcome email and letter.

If you no longer have this email or letter, please call us on
0845 600 7030. Please have the answer to your security
question handy when you call.

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