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What is a monthly usage guideline?
Your BT Total Broadband service has a monthly usage guideline. This
is the amount of data you can send (upload) and receive (download)
through your broadband connection each month.
Everything you send or receive over the internet is bits of data, whether
it’s a web page, an email, a music track or a video clip. Each bit of
data is a different size and is measured in Kilobytes (KB), Megabytes
(MB) or Gigabytes (GB). The average email is around 4KB, a digital
photo is around 1MB and a music track is around 5MB (1024KB=1Mb,
1024MB=1GB).
Your monthly usage guideline lets you download (receiving emails, web
pages and files) or upload (sending emails and files) whatever data you
want, up to the GB allowance that you chose.
If you occasionally exceed the monthly usage guideline for your
product, you can continue to use your service freely. We won’t restrict
your service and we won’t charge you for excess usage.
If you regularly exceed your usage guideline by a large amount
each month, then we may contact you about moving on to a product
with a usage guideline more suitable for your needs.
Your BT Broadband Talk telephone calls do not count towards
your usage allowance.
For more information, please go to ‘Explain monthly usage’ at
www.bt.com/btbroadband
I will be moving home, can I take my broadband
connection with me?
Please contact us on 0800 800 150 (selecting the moving home
option) at least five working days before you move to organise
the transfer your broadband service and telephone line to your
new home. The broadband service is subject to availability at
your new premises. You will need to take your BT Voyager
2500V and microfilters with you to your new address.
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