61
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
General information
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning
your product, please read the Help section beginning on page
55 or contact the BT Stratus 1500 Helpdesk for assistance on 0808
100 6556*. Additional answers to Frequently Asked Questions are
available from www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will
issue a Fault Reference Authorisation (FRA) number and instructions
for replacement or repair. Please note you will need the FRA
number before returning the product. This does not affect your
statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended,
the repair must meet the approval requirements for connection to
the telephone network. We suggest that you call our recommended
repair agents Discount Communications Ltd on 0800 980 8999.
Returning your phone
If the Helpline is unable to remedy your problem they will issue a
Fault Reference Authorisation number and ask you to return the
product to your original place of purchase. Where possible, pack
the product in its original packaging. Please remember to include
all parts, including the line cords, power supply units and the
original batteries.
Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer Equivalence
Number (REN), which is used to calculate the number of items which
may be connected to any one telephone line. Your BT Stratus 1500
has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephones may not ring. With different telephone
types there is no guarantee of ringing, even when the REN is less
than 4.
Any additional handsets and chargers that you register should have a
REN of 0.
R&TTE
This product is intended for use within the UK for connection to the
public telephone network and compatible switchboards.
This equipment complies with the essential requirements for the
Radio Equipment and Telecommunications Terminal Equipment
Directive 1999/5/EC.
Declaration of Conformance
Hereby, CCT declares that this BT Stratus 1500 is in compliance with
the essential requirements and other relevant provisions of Directive
1999/5/EC.
If you would like a copy of the Declaration of Conformance, call the
Helpline on 0808 100 6556*.
Summary of Contents for STRATUS 1500
Page 1: ...User Guide BT Stratus 1500 ...
Page 63: ......