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BT STRATUS 1500, User Manual

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BT STRATUS 1500 User Manual Download Page 55

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

55

Phone does not work

•  Have you activated the batteries correctly? See page 8.

•  Check that the mains power is correctly connected.

No dial tone

•   Is the telephone cord of the base plugged into the  

phone socket?

•   Check that the mains power is correctly connected.

•   Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

•   Check that the mains power is correctly connected.

•   The batteries may need recharging.

•   Has there been a power cut? If so, place the handset back 

on the base for 10 seconds and try again. If it still does 
not work disconnect the batteries and mains power for 
10 minutes, then reconnect and try again.

You have a dial tone, but the phone will not dial out

•   If you are connected to a switchboard, check whether 

you need to dial an access code.

Handset does not ring

•   The ringer volume may be switched off, see page 43.

•   Check that the mains power is correctly connected.

•   Make sure the handset is registered to the base,  

see page 51.

No display

•   The batteries may be flat, dead or incorrectly inserted.

•  Recharge or replace the batteries. Caution: there is a risk 

of explosion if battery is replaced by an incorrect type. 
Only use rechargeable NiMH batteries as per 
the type supplied. Dispose of batteries according 
to the instructions.

 

icon flashes

•   Is the handset registered correctly to the base,  

see page 51.

•   Check that the mains power is correctly connected.

•   Check that the handset is within range of the base.

•   The batteries are low, place the handset on the base/

charger to recharge.

 

icon not scrolling

•   Try cleaning the charging contacts.

•   Check that the mains power is correctly connected.

You hear the busy tone when you press 

•   Make sure the handset is in range of the base.

•   Another handset registered to your BT Stratus 1500 base 

may be on the line, or interacting with the base.

Answering machine does not record any messages

•   The memory may be full. Play and delete old messages, 

see page 42.

Help

Summary of Contents for STRATUS 1500

Page 1: ...User Guide BT Stratus 1500 ...

Page 2: ...tores details of the last 30 callers in a Calls list 2 Register up to 5 handsets to the base without the need for additional telephone wiring Digital call quality with a range of up to 300 metres outdoors and up to 50 metres indoors in ideal conditions 1 You must subscribe to your network provider s Caller Display Service for text messaging to work and you must not withhold your telephone number A...

Page 3: ... set up your phone Follow the simple instructions in Getting Started on the next few pages Need help If you have any problems setting up or using your BT Stratus 1500 please call our free Helpline on 0808 100 6556 Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase Alternatively you may find the answer in the Help section at the back of this...

Page 4: ... during a call 17 Redial the last number called 17 Redial a number from the redial list 17 Save a number from the redial list to the phonebook 17 Delete a redial number 18 Delete all redial numbers 18 Keypad lock 18 Find handset paging 18 Phonebook Store a name and number 19 View an entry 19 Dial an entry 19 Edit a name and number 20 Edit the assigned ringer melody 20 Delete an entry 21 Delete pho...

Page 5: ...the handset on off 40 Using the answer machine at the base 41 Message counter 41 Recording memory full 41 Message playback 42 Adjust volume 42 Delete all old messages 42 Call screening 42 Remote access 43 Remote access on off 43 If you forget to switch on your answering machine Operating your answering machine remotely 44 Text messaging Subscribe to the text messaging service 45 Cost of the fixed ...

Page 6: ...sit www bt com producthelp In this guide Help 55 General information Safety information 59 Cleaning 59 Environmental 60 Product disposal instructions 60 Guarantee 60 Technical information 61 R TTE 61 Declaration of Conformance 61 Connecting to a switchboard 62 Inserting a pause 62 Recall 62 ...

Page 7: ...ains power socket at all times Do not connect the telephone line until the handset is fully charged Only use the power and telephone cables supplied with the product Location Place your BT Stratus 1500 within 2 metres of the mains power socket and telephone socket so that the cables will reach Make sure it is at least 1 metre away from other electrical appliances to avoid interference Your BT Stra...

Page 8: ...me warm during charging This is normal Using your BT Stratus 1500 on a Broadband line If this product is to be used on a broadband line then you must ensure that it is connected via an ADSL microfilter Using this product on a Broadband line without an ADSL microfilter may cause problems with this product and your Broadband service Additional BT ADSL microfilters can be purchased from www shop bt c...

Page 9: ...e month first see page 27 Multi handsets When setting the time and date on one handset any other handsets registered to the base are also updated automatically If the time or date format is adjusted then only the handset being used will be updated all others will need to be changed independently if required 3 Charge the handset for at least 24 hours When the handset is fully charged the icon will ...

Page 10: ...he Calls list page 29 In a menu press to scroll through the options During a call press to decrease the volume RINGER Press and hold to switch the handset ringer on or off Recall For use with switchboard PBX and BT Calling Features Getting to know your phone RIGHT Text messaging In standby press to access text messaging menu page 45 Option button right In standby press to open the Phonebook page 1...

Page 11: ...the Inbox Flashes when you have missed calls in the Calls list On while you are reviewing the call log Alarm set Handsfree is in use Handset ringer is switched off On Answering machine is switched on Flashes slowly You have new answering machine messages Flashes quickly Answering machine is full Off Answering machine off On Handset in range of base Flashing Out of range or not registered to base O...

Page 12: ...finding a missing handset page18 Also used during registration page 51 Answer Press to toggle between answer and record answer only and on or off LED indicators On power on Flashing when in use On during handset charging Vol Decrease or increase base speaker volume Play Press to play messages Skip Press once to replay the current message twice to play the previous message Stop Stop playback Skip S...

Page 13: ...ched on and in standby 1 Press Menu to open the main menu 2 Press or to scroll through the available options 3 Press Select to select a menu option or Back to return to the previous screen 4 To exit a menu and return to standby press Main menus icons Phonebook Handset settings Base settings Clock and Alarm Advanced Set Network Services Text Message Answer Machine Option buttons Press to select the...

Page 14: ...ode Auto hang up Auto answer Base Settings Ring volume Ring melody Clock Alarm SET DATE Time Set format Alarm Alarm tone Alarm volume Advanced set Conference CALL BarrinG Change PIN Registration De register Reset Network ServiceS PROD HELPLINE Divert all Divert busy Divert no answer Call waiting Voice mail BT 118500 Cancel callback Withhold ID Text message Write Text msg Inbox Templates Drafts Set...

Page 15: ...art 2nd Call Open the Phonebook during a call 1 During a call you can check entries in the Phonebook Press options then select phonebook 2 Scroll or to the entry you want 3 Press Details to see the number 4 Press Back to return to the previous menu level When you make a call the In use light on the base flashes Call timer Your handset will automatically time the duration of all external calls The ...

Page 16: ...o answer the call Or lift the handset off the base or charger Earpiece Handsfree volume During a call you can adjust the volume of the earpiece or handset loudspeaker There are 5 levels 1 Press or to increase or decrease the volume Mute Secrecy During a call you can talk to someone nearby without your caller hearing 1 Press Mute Your caller cannot hear you 2 Press Unmute to return to your caller H...

Page 17: ...alled 1 Press the last number you called is displayed 2 Press to dial Redial a number from the redial list 1 Press the last number you called is displayed 2 Press or to scroll to the number you want 3 Press to dial Save a number from the redial list to the Phonebook 1 Press then scroll to the number you want 2 Press select to select the number then press menu to enter the sub menu save number is h...

Page 18: ...list 1 Press 2 Press select on any entry then press menu and scroll to Delete all and press select delete all is displayed 3 Press OK to confirm or Back to cancel 4 Press Back to exit and return to standby Keypad lock To lock the keypad 1 Press and hold until the display shows Keypad locked To unlock the keypad 2 Press and hold to unlock the keypad Find handset Paging You can ring a handset to hel...

Page 19: ...ation on pauses see page 62 Phonebook full When the phonebook is full the display shows Memory full when you try to add a new entry You must delete entries before you can add new ones To search alphabetically Press the relevant keypad button e g for the entries beginning with T press once then scroll or through the entries You can store up to 100 names and numbers in the directory Names can be up ...

Page 20: ...press SELECT 4 Press Clear to delete the name if required and enter the new name Press OK 5 Press Clear to delete the phone number if required then enter a new number Press OK 6 Press or to choose a melody and press select 7 Press Back to return to standby Edit the assigned ringer melody 1 Press Menu Phonebook is displayed Press Select 2 Scroll to Select melody and press Select 3 Scroll or to the ...

Page 21: ...and press select 3 Delete All is displayed press OK to confirm or back to cancel 4 Press Back to return to standby Speed dial You can assign a number from the Phonebook to a 2 9 button and dial that number just by pressing and holding the button Store or change a Speed dial number 1 Press Menu Phonebook is displayed Press Select 2 Scroll to SPEED DIAL and press Select 3 Scroll or to the 2 9 button...

Page 22: ...umber stored is displayed and dialled Delete a Speed dial number 1 Press Menu Phonebook is displayed Press Select 2 Scroll to SPEED DIAL and press Select 3 Scroll or to the button memory you want to delete and press Select 4 Press menu Scroll to Delete and press Select You hear a confirmation beep The number is deleted You can scroll or to the Phonebook list to select another entry if required or ...

Page 23: ... to Handset toneS and press Select 3 Ring volume is displayed press Select 4 Scroll or to the ringer setting you want and press OK 5 Press Back to return to the previous menu level Ring melody There are 15 ring melodies to choose from 1 Press Menu scroll to Handset settings and press Select 2 Scroll to Handset toneS and press Select 3 Scroll to Ring melody press Select 4 Scroll or to the ringer me...

Page 24: ... level Confirmation tone When you select a menu option you hear a confirmation tone You can switch this tone on or off 1 Press Menu scroll to Handset settings and press Select 2 Scroll to handset tones press Select 3 Scroll to Confirm tone press Select 4 Scroll or to display On or Off and press select 5 Press Back to return to the previous menu level Backlight time Adjust the amount of time before...

Page 25: ... or off and press select 4 Press back to return to the previous menu level Auto hang up With Auto hang up switched on you can end a call by placing the handset on the base or charger If you switch this off you must always press to hang up Default setting is On 1 Press Menu scroll to Handset settings and press Select 2 Scroll to Auto hang up press Select 3 Scroll or to display On or Off and press S...

Page 26: ...l to base settings and press Select 2 Ring volume is displayed Press Select 3 Scroll or to the ringer volume you want and press OK 4 Press Back to return to the previous menu level Ring melody There are 15 ring melodies to choose from 1 Press Menu scroll to base settings and press Select 2 Scroll to Ring melody press Select 3 Scroll or to the ringer melody you want and press SELECT 4 Press Back to...

Page 27: ...to enter the date and the current time in 24 hour mode then press OK 4 Press Back to return to the previous menu level Set time format Choose the 12 or 24 hour format Default setting is 24 hours 1 Press Menu scroll to Clock alarm and press Select 2 Scroll to set format and press Select 3 Time format is displayed Press Select 4 Scroll or to display 12 Hrs or 24 Hrs and press select 5 Press Back to ...

Page 28: ...Scroll or to Off On once or On daily and press select If you select On once or On daily use the keypad to enter the alarm time using the 24 hour clock format e g for 7 30am enter 07 30 Press OK 4 Press Back to return to the previous menu level Alarm tone Choose from 3 different alarm ringtones 1 Press Menu scroll to Clock alarm and press Select 2 Scroll to Alarm tone and press Select 3 Scroll or t...

Page 29: ...xample MENU NAMES 08 AUG 12 30 Stratus 1 NEW CALLS 02 IMPORTANT To use Caller Display you must first subscribe to the service from your network provider A quarterly fee may be payable For more information on BT Calling Features call BT free on 0800 800 150 To ensure the caller s name is displayed make sure you have stored the full telephone number including the dialling code in the directory When ...

Page 30: ...a number to the Phonebook 1 Press The Calls list screen is displayed 2 Scroll to the entry you want press select to open the entry 3 Press menu Save number is highlighted Press Select 4 enter name is displayed Use the keypad to enter a name then press OK 5 The number is displayed Press OK to save 6 Select a ringtone melody and press SELECT Delete an entry 1 Press The Calls list is displayed 2 Scro...

Page 31: ...com producthelp Calls list Delete entire Calls list 1 Press The Calls list screen is displayed 2 Press Select to open any entry press menu 3 Scroll to Delete all and press Select 4 Delete all is displayed Press OK to confirm or Back to cancel 5 Press Back at any time to return to the previous menu level ...

Page 32: ...strict selected handsets from dialling a phone number beginning with specific pre fixes for example premium rate numbers beginning 09 or mobile phone numbers beginning 07 You can set four different barring pre fixes each containing up to 4 digits If a restricted number is dialled the call will not be connected and the user hears an error beep Call barring on off 1 Press Menu scroll or to Advanced ...

Page 33: ...press Select 2 Scroll to Call barring press Select 3 Enter the system PIN default setting 0000 and press OK 4 Scroll to Barring number and press Select 5 Scroll or to the barring number you want and press Select 6 Enter the number you want to bar You can put up to 4 digits Press OK to confirm 7 Press to return to standby Reset You can re set a handset to its default settings 1 Press Menu scroll or...

Page 34: ... Date format DD MM YY Time format 24 hr Set Alarm OFF Alarm Tone Ring 2 Dialling Mode Tone Flash Time 100ms Master PIN 0000 Call Barring OFF Call Barring number Empty SMS Text default Centre Centre 1 Set 1st Ring ON SMS Text center Send number 1470P17094009 SMS Text center Receive number 0800587529 Phonebook memory Empty Redial memory Empty Calls list Empty SMS Text Mailbox Empty SMS Text receptio...

Page 35: ...s your telephone number being sent when you make calls Enters 141 automatically before the next call only Open the BT Services menu 1 Press Network Services is displayed Press Select Or Press Menu scroll or to Network Services and press Select 2 Scroll or to choose the option you want and press select IMPORTANT To use BT Services and BT Calling Features you must first subscribe if required to the ...

Page 36: ...vate or de activate press select This will send an update to the network 3 Press to return to Standby Voice mail Dials 1571 so you can play and manage your network s voicemail messages To dial your voicemail 1 Press and hold the button This will automatically dial your 1571 voicemail To change your Voicemail number 1 Press Press Select 2 Scroll to Voice mail Press Select 3 Scroll to VM number Pres...

Page 37: ...f from the handset When switching on select Answer record or Answer only mode See next page for further information on answer mode and outgoing messages 1 Press Menu scroll to Answer Machine Press Select 2 Scroll to Answer mode and press Select 3 Scroll or to Answer record press Select to switch on and allow callers to leave a message Answer only press Select to switch on and enable callers to hea...

Page 38: ...er first hears when the answering machine picks up their call There are 2 pre recorded outgoing messages to choose from see note left or you can record your own Record your own outgoing message 1 Press Menu Scroll to Answer machine Press Select 2 Scroll to outgoing msg and press Select 3 Answer record is displayed Press Select or scroll to Answer only and press Select 4 Scroll to Record OGM and pr...

Page 39: ...message Next press Select to skip to the next message Delete press Select to delete the current message 3 Press Back to return to the previous menu level Delete all messages 1 Press Menu scroll to Answer Machine Press Select 2 Scroll or to Delete all and press Select 3 Press Back to return to the previous menu level Record a memo 1 Press Menu scroll to Answer Machine Press Select 2 Scroll to Recor...

Page 40: ... to Ans settingS and press Select 3 Scroll to HS screening Press Select 4 Scroll or to choose On or Off Press select 5 Press Back to return to the previous menu level Call screening at the handset 1 When you hear a caller leaving a message press to interrupt and speak to your caller 2 Press to end the call Answer delay Answer delay sets the number of times your BT Stratus 1500 will ring before the...

Page 41: ...ly you have more than 9 old messages flashing quickly you have more than 9 new messages Answering machine memory full A Remote access in progress see page 43 8 Recording a message or memo scrolling one segment at a time 1 9 Speaker volume level displayed when you press Vol or Vol Answer only mode Recording memory full If the recording memory becomes full while a caller is leaving a message they wi...

Page 42: ...te the current message to stop playback Adjust volume 1 Press to decrease the speaker volume or to increase the volume Delete all old messages New unplayed messages cannot be deleted 1 In standby press and hold Call screening 1 Providing the base speaker volume is set loud enough you can hear a caller leaving a message If you want to interrupt and speak to the caller press on the handset Each mess...

Page 43: ...or Deactivate Press OK 5 Press Back to return to the previous menu level If you forget to switch on your answering machine 1 Call your number from another phone and let it ring After 20 rings the machine will switch on and answer your call 2 When you hear the outgoing message press and then enter your system PIN original setting 0000 Play back your messages as shown below in Operating your answeri...

Page 44: ...ed Otherwise you will hear You have no new messages followed by the main menu You can now use the keypad to operate your answering machine Follow the announcements and instructions you hear Play all messages Play new messages Skip back during messages Delete during messages Skip forward during messages Stop playback during messages Press repeatedly to select the answering machine mode Answer recor...

Page 45: ... message and press Select Send a text message 1 Press Write Text msg is displayed Press Select 2 Use the keypad to write your message When finished press OK 3 Enter the number you want to send a text message to or if you want to select a phonebook number press menu select phonebook then scroll or to the entry you want and press Select 4 Press OK Screen gives you the options to Send or Save as draf...

Page 46: ... get sent the screen shows Text not sent If the text is not sent the display shows Message failed It is stored in the Outbox Writing tips Use the keypad to enter letters and numbers eg to write today 2day Press four times to enter 2 Press once to enter d Press once to enter a Press 9 three times to enter y Press RIGHT to enter a space and use and or for other characters Press Clear to delete incor...

Page 47: ...o save in the Drafts box for sending later 6 Press Back to return to the previous menu level View edit and send a Draft message 1 From standby press Or Press Menu scroll to text message and press Select 2 Scroll to Drafts and press select 3 Scroll or through the Draft messages 4 Press select to see the full text 5 Press menu to choose from Edit press Select to change the text Press Clear to delete...

Page 48: ...return to the previous menu level Do you have two text phone bases connected to the same phone line If you have two text phone base stations plugged into one line you are likely to experience problems receiving text messages Normally only one TEXT SMS enabled base unit DECT or cordless can be plugged into any line If you do want to use two base units and still receive written text you must delete ...

Page 49: ...e to work You can enter up to 6 Service Centre numbers 3 Send and 3 Receive The Send Service number is 1470P17094009 The Receive Service number is 0800587529 Add or change Service Centre numbers 1 From standby press Or Press Menu scroll to text message and press Select 2 Scroll to Settings and press select 3 Scroll to service centre Press select 4 Scroll or to service centre 1 2 or 3 and press Sel...

Page 50: ...and press Select 4 Scroll or to service centre 1 2 or 3 and enter the service number you want 5 Press select 6 Press Back to return to the previous menu level Text message audible alert on off When you receive a new text message your phone gives a beep You can switch this beep off or on 1 From standby press Or Press Menu scroll to text message and press Select 2 Scroll to Settings and press select...

Page 51: ...base you can select which base to use If you have a handset registered to more than one base and then de register it from one of them you will need to re select which base to use Until the base is selected the handset will display REGISTER You can use up to five DECT compatible handsets with your BT Stratus 1500 base to extend your phone system without needing to install telephone extension socket...

Page 52: ... a Stratus handset 1 Press Menu scroll or to Advanced set and press Select 2 Scroll to De register press Select 3 Enter the system PIN default setting 0000 and press OK All handsets available for de registration are listed 4 Scroll or to the handset you want to de register and press select 5 Display shows De register Press OK to confirm or Back to cancel ...

Page 53: ...ndset is already in use you will hear the busy tone 3 Press to hang up Conference call Conference on off When Conference is switched On a second handset can join a call between the first handset and an external caller by pressing The default setting is off 1 Press Menu scroll or to Advanced set and press Select 2 Conference is displayed press Select 3 Scroll or to On or Off and press Select 4 Pres...

Page 54: ... handset user can continue the call Put a caller on hold and make an internal call 1 During a call with an external caller press Your caller is put on hold and all available handsets displayed 2 Select the handset number you want to call 3 Press to switch between your internal and external callers 4 Press to hang up Your caller and the other handset user can continue the call Transfer a call 1 Dur...

Page 55: ...The ringer volume may be switched off see page 43 Check that the mains power is correctly connected Make sure the handset is registered to the base see page 51 No display The batteries may be flat dead or incorrectly inserted Recharge or replace the batteries Caution there is a risk of explosion if battery is replaced by an incorrect type Only use rechargeable NiMH batteries as per the type suppli...

Page 56: ...gister a total of 5 handsets to your BT Stratus 1500 base Check that you have not exceeded the limit Check that you have entered the correct PIN number default PIN 0000 Check that you are at least one metre away from other electrical equipment to avoid interference when registering Base unit does not ring but the lights are on Have you connected the telephone line correctly Only use the line cord ...

Page 57: ...e The first message sent registers you with the text service More than one text messaging product is plugged into the line Remove other products Check service centre number is correct Ensure you have subscribed to a Caller Display service and that it is active You can check this by noting if your phone displays your caller s number when you receive an incoming call Text has previously been sent an...

Page 58: ...pending upon what you want to do Opt out from receiving voice text messages Turns off the opt out option Turns on permanent voice text message delivery to your phone All incoming text is delivered as voice text Turns off permanent voice text message delivery When finished press OK 3 Enter the number 00000 then press OK 4 Send is highlighted press SELECT 5 Display shows TEXT Transferring and then T...

Page 59: ...e for the base mains power supply is 039956 If you have purchased a multiple pack the item code for the charger mains power supply is 039955 Use only the approved rechargeable batteries supplied Spare rechargeable batteries are available from the BT Stratus 1500 Helpline on 0808 100 6556 Do not open the handset except to replace the handset batteries or the base This could expose you to high volta...

Page 60: ...us substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dispose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business us...

Page 61: ...Reference Authorisation number and ask you to return the product to your original place of purchase Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries Technical information How many telephones can I have All items of telephone equipment have a Ringer Equivalence Number REN which is us...

Page 62: ...use With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence Press and hold to insert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge card numbers Recall You may need to use the recall ...

Page 63: ......

Page 64: ...ject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2011 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in China Designed and produced by The Art Design Partnership Ltd BT Stratus 1500 11 11 Issue 3 ...

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