Connection help
IMPORTANT: to work properly, extenders must be plugged directly into the wall
socket and not into extension leads.
3
2
1
Data
Power
Multiport Broadband Extender
3
2
1
Data
Power
Multiport Broadband Extender
•
If you are having problems synchronising one or more extenders, try resetting them
to their default factory settings. Most extenders have a Reset (Link) button that
does this. Refer to the extender user guide for more detailed information on how
to add more powerline devices.
•
Swap devices to help check and isolate a problem with a particular extender unit.
•
To check if your home’s electrical wiring is affecting your broadband extenders,
try plugging in extenders in the same room. Some old wiring or fuse boxes might
affect your network performance.
•
House appliances that draw large amounts of power, like refrigerators, freezers,
microwaves and air conditioning systems, might cause interference with your network.
•
For best network performance, use broadband extenders from BT.
If you need more help, go to bt.com/producthelp
or call 0808 100 6116*.
