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General information

For information on safety instructions,  
technical information or setting up the 
extender, please see the Frequently Asked 
Questions at bt.com/producthelp

Guarantee

Your Multiport Broadband Extender 500 Add-on 

is guaranteed for a period of 3 years from the date 

of purchase. Subject to the terms listed below, the 

guarantee will provide for the repair of, or at BT’s or its 

agent’s discretion, the option to replace the Multiport 

Broadband Extender 500 Add-on or any component 

thereof which is identified as faulty or below standard, 

or as a result of inferior workmanship or materials. 

Products over 28 days old from the date of purchase 

may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
•  the guarantee shall only apply to defects that occur 

within the 3 year guarantee period

•  proof of purchase is required
•  the equipment is returned to BT or its agent 

as instructed.

This guarantee does not cover any faults or defects 

caused by accidents, misuse, fair wear and tear, 

neglect, tampering with the equipment, or any 

attempt at adjustment or repair other than through 

approved agents.
This guarantee does not affect your statutory rights.
To find out what to do if your extender is in or outside 

of the 3 year guarantee, please see the Frequently 

Asked Questions at bt.com/producthelp

How to recycle your equipment

The symbol shown here and on the product  
means that the product is classed as electrical  
or electronic equipment, so DO NOT put it in  
your normal rubbish bin. 
It’s all part of the Waste Electrical and Electronic 
Equipment (WEEE) Directive to recycle products in 
the best way – to be kinder to the planet, get rid of 
dangerous things more safely and bury less rubbish  
in the ground.
You should contact your retailer or supplier for 
advice on how to dispose of this product in an 
environmentally friendly way.

Declaration of Conformity

For a copy of the Declaration of Conformity  

please refer to bt.com/producthelp

Offices worldwide

The services described in this publication are subject to availability and may be 

modified from time to time. Services and equipment are supplied subject to 

British Telecommunications plc’s respective standard conditions of contract. 

Nothing in this publication forms any part of a contract.

© British Telecommunications plc 2013.

Registered Office: 81 Newgate Street, London EC1A 7AJ. 

Registered in England No. 1800000.

Designed and produced by The Art & Design Partnership Ltd.

Printed in China / Issue 3 / ADP09-13

98%

For a Better Future

We’re always looking to make our products last longer 
and use less power, so we don’t have such a big impact 
on the environment.
To find out about what we are doing, visit 

bt.com/betterfuture

Summary of Contents for Multiport Broadband Extender 500

Page 1: ... 500 Add on Follow the steps in this guide to set up your add on Check box content 3 2 1 Data Power Multiport Broadband Extender Multiport Broadband Extender 500 Ethernet cable Find out more If you need more detailed instructions Frequently Asked Questions are available at bt com producthelp If you cannot find the answer to your problem in the Frequently Asked Questions then please call our free H...

Page 2: ...e wall socket and not into extension leads 2 Add to your existing network 1 Press the Link button on the side for 5 to 8 seconds 2 Wait for the device to restart If everything s okay the Power indicator will go back to steady green 3 Press the Link button again this time for 1 second 4 Within 2 minutes press the Link or equivalent button on any of the existing extenders for 1 second to complete th...

Page 3: ...ve mode The Power indicator will be flashing Light Status What s happening Power On Extender running normally Flashing Extender resetting synchronising or power save mode Off Extender turned off Ethernet 1 3 On Device connected to extender Flashing Data being sent or received Off No device connected to extender or device switched off Data On Extender connected to network Green High transfer speed ...

Page 4: ...Reset to factory settings If your extender stops working or becomes unpaired you can reset it to the factory settings 1 Make sure the extender is plugged in and the power socket s switched on 2 Press the Link button for more than 15 seconds until the Data and Power lights go out If everything s okay the Power indicator on the extender will light up For detailed instructions and technical informati...

Page 5: ...r more detailed information on how to add more powerline devices Swap devices to help check and isolate a problem with a particular extender unit To check if your home s electrical wiring is affecting your broadband extenders try plugging in extenders in the same room Some old wiring or fuse boxes might affect your network performance House appliances that draw large amounts of power like refriger...

Page 6: ... 3 year guarantee please see the Frequently Asked Questions at bt com producthelp How to recycle your equipment The symbol shown here and on the product means that the product is classed as electrical or electronic equipment so DO NOT put it in your normal rubbish bin It s all part of the Waste Electrical and Electronic Equipment WEEE Directive to recycle products in the best way to be kinder to t...

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