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 1 

Plug in extender near 

   your devices

TIP: you might find it easier to plug your new broadband extender in the same 
double power socket or near one of your existing ones whilst you set things up.

1

  Plug the extender directly into a wall power socket near the device you want 

to connect. Make sure the power socket and extender are switched on. 
The On/Off button is on the side of the extender.

IMPORTANT: to work properly, extenders must be plugged directly into the wall 
socket and not into extension leads.

 

2

  Add to your  

   existing network

1

  Press the Link button on the side for 5 to 8 seconds.

2

  Wait for the device to restart. If everything’s okay, 

the Power indicator will go back to steady green.

3

  Press the Link button again, this time for 1 second.

4

  Within 2 minutes, press the Link or equivalent 

button on any of the existing extenders for 1 second 
to complete the connection to the network.

5

  Wait for connection to complete. Give it a couple of 

minutes. If everything’s okay, the Power and Data 
indicators on your new extender will light up. 

See Connection help overleaf if the Data indicator doesn’t 
light up on the extender.

Summary of Contents for Multiport Broadband Extender 500

Page 1: ... 500 Add on Follow the steps in this guide to set up your add on Check box content 3 2 1 Data Power Multiport Broadband Extender Multiport Broadband Extender 500 Ethernet cable Find out more If you need more detailed instructions Frequently Asked Questions are available at bt com producthelp If you cannot find the answer to your problem in the Frequently Asked Questions then please call our free H...

Page 2: ...e wall socket and not into extension leads 2 Add to your existing network 1 Press the Link button on the side for 5 to 8 seconds 2 Wait for the device to restart If everything s okay the Power indicator will go back to steady green 3 Press the Link button again this time for 1 second 4 Within 2 minutes press the Link or equivalent button on any of the existing extenders for 1 second to complete th...

Page 3: ...ve mode The Power indicator will be flashing Light Status What s happening Power On Extender running normally Flashing Extender resetting synchronising or power save mode Off Extender turned off Ethernet 1 3 On Device connected to extender Flashing Data being sent or received Off No device connected to extender or device switched off Data On Extender connected to network Green High transfer speed ...

Page 4: ...Reset to factory settings If your extender stops working or becomes unpaired you can reset it to the factory settings 1 Make sure the extender is plugged in and the power socket s switched on 2 Press the Link button for more than 15 seconds until the Data and Power lights go out If everything s okay the Power indicator on the extender will light up For detailed instructions and technical informati...

Page 5: ...r more detailed information on how to add more powerline devices Swap devices to help check and isolate a problem with a particular extender unit To check if your home s electrical wiring is affecting your broadband extenders try plugging in extenders in the same room Some old wiring or fuse boxes might affect your network performance House appliances that draw large amounts of power like refriger...

Page 6: ... 3 year guarantee please see the Frequently Asked Questions at bt com producthelp How to recycle your equipment The symbol shown here and on the product means that the product is classed as electrical or electronic equipment so DO NOT put it in your normal rubbish bin It s all part of the Waste Electrical and Electronic Equipment WEEE Directive to recycle products in the best way to be kinder to t...

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