BT HUB PHONE 1020 User Manual Download

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What numbers can I call?

•

Any person in the UK

•

Other Broadband Talk customers

•

Anywhere in the world

•

Any UK mobile number

•

All 08 numbers (including 0800/0845/0870)

•

Premium rate numbers

•

Personalised numbers (some 07 numbers)

•

BT directory enquiries 118500/505

•

Emergency services

•

You cannot call

: the operator, non-BT directory enquiries,

101 (non-emergency calls, ie. Community support and anti-
social behaviour), directory enquiries for disabled customers,
short code numbers like 150, 151 dial-up Internet service
providers and text relay.

Making calls with BT Broadband Talk

All manuals and user guides at all-guides.com

Summary of Contents for HUB PHONE 1020

Page 1: ...User guide BT Hub Phone 1020 for use with BT Broadband Talk All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 2: ...rates on calls abroad Broadband Talk simply works by sending your calls over your internet connection rather than your phone line However it uses a phone handset like this hub phone so you don t have...

Page 3: ...articular version of software Hub Phones are upgradeable so that you can always have the latest features and functions To find out if you have the latest version of software and how to download it you...

Page 4: ...20 Call transfers 20 Your BT Broadband Talk bill 20 Making and receiving multiple calls 21 Frequently asked questions 23 Using the phone Switching the handset power on off 26 Make an external call 26...

Page 5: ...a calls list entry 43 Delete all calls list entries 44 Call Waiting 45 Speak to a second caller 45 BT Calling Features 1571 46 BT Helpdesk 46 BT 118 500 46 Withhold number 46 Display number 46 To dial...

Page 6: ...ly 61 Making internal calls 63 Receiving internal calls 63 Transferring calls 64 De register a handset 64 Software upgrades Automatic software upgrade 66 Manual software upgrade 67 Rescue mode 68 Help...

Page 7: ...Setting up the handset 1 Remove the grey cover from the front of the BT Hub If it does not come off easily carefully apply a little more force Getting started 7 WARNING Do not place your BT Hub Phone...

Page 8: ...g the phone IMPORTANT The hub must be plugged into the mains power socket at all times IMPORTANT You can leave your handset in the charging cradle attached to the BT Home Hub if you wish or you can lo...

Page 9: ...HANDSET REGISTERED If unsuccessful then REGISTRATION FAILED will appear and you will have to try the process again You will be returned to the please register screen If this fails then please see the...

Page 10: ...s or the keypad lock are displayed The handset number is related to the number of handsets you have registered to the Hub You can have up to five handsets registered to the Hub Missed call Keypad lock...

Page 11: ...or receive a call page 26 R Recall Allows you to switch to a caller waiting on hold Handset buttons Right To position cursor during navigation Soft Key 2 In standby mode or during a call press to acce...

Page 12: ...Menu to open the main menu 2 Use and to scroll through the menu list 3 When the menu item you want is displayed press OK to select and view the sub menus available 4 At any time press Back to go up on...

Page 13: ...et Name default BTphone Auto Talk On Off Beep Tones Key Beep Low Battery Out of Range Software Handset update Software version Base settings System PIN Default Settings Time Settings Alarm On Off Date...

Page 14: ...t All you need is a broadband connection a BT Home Hub or router and your Hub Phone Step 3 Activate 3 1 Check the green light on the hub or router is steady and the dial tone on the handset is a highe...

Page 15: ...at the bottom of the page 3 4 Click the red configure button in the pop up window A message indicating Configuration successful will appear Step 4 That s it you re ready to pick up and dial For more d...

Page 16: ...a b d a o r B T B s l l a c g n i o g t u o d n a g n i m o c n I s l l a c g n i o g t u o d n a g n i m o c n I s l l a c g n i o g t u o d n a g n i m o c n I e n i l d r a d n a t s n o e n i l k...

Page 17: ...ate How do I know BT Broadband Talk is set up on my Hub The Phone icon on the front of your hub will be lit up a solid green colour and you will hear a higher pitched dial tone than normal dial tone I...

Page 18: ...to do anything to enjoy high quality sound You won t get Hi Def sound from the phone plugged into the back of the hub though as this is only available on devices which carry the Hi Def logo Multiple c...

Page 19: ...layed on any other additional BT Hub phone handsets you may have around the house informing you that you cannot make any more calls There is also a special busy tone presented if you press the button...

Page 20: ...to transfer calls between Hub Phones and the phone plugged into the back of the hub Your BT Broadband Talk bill Broadband Talk can be added onto to your existing phone bill If you have your calls item...

Page 21: ...l a w e n i l e l b a c d n a b d a o r B r e t l i f o r c i M Corded or DECT phone plugged into phone line Corded or DECT phone plugged into back of hub BT Hub Phone Softphone Videophone HS 1 HS 2...

Page 22: ...f two hub phones have been answered any additional hub handsets will not ring and will have a message on the screen LINE IN USE If any one of the two hub phones hangs up all the handsets will ring As...

Page 23: ...es may be caused by reasons outside our control Location information provided to the emergency services is limited to the address of the associated telephone line where applicable BT does not currentl...

Page 24: ...r DECT cordless phone will not work Alternative arrangements should be made for access to emergency services We recommend your primary telephone line is maintained for contacting emergency services Ca...

Page 25: ...some 07 numbers BT directory enquiries 118500 505 Emergency services You cannot call the operator non BT directory enquiries 101 non emergency calls ie Community support and anti social behaviour dir...

Page 26: ...1 In standby enter the number you want to dial 2 Press to dial End a call 1 Press or place the handset back on the charger cradle If auto talk option is on Dialling numbers quickly Numbers can also b...

Page 27: ...m to listen to both sides of your conversation To make a handsfree call 1 Press listen for the dial tone then dial the number You will hear it being dialled over the loudspeaker When you receive a cal...

Page 28: ...lay shows the volume control screen Silence the handset ringer When the phone is ringing you can silence the ringer without disconnecting the call 1 Press and the ringer will switch off To end a hands...

Page 29: ...our caller cannot hear you 2 To resume your call press Off Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying the handset around While the keypad is locked you w...

Page 30: ...handset Redial Your handset automatically saves the last 20 numbers you dialled into a redial list together with the date and time you made each call From the list you can dial delete or save a numbe...

Page 31: ...name number match is found in the phonebook the name will be displayed instead of the number If you have dialled the same number on more than one occasion the call will appear only once in the redial...

Page 32: ...s displayed and the display goes back to the redial list or standby if no more redial numbers are stored Delete the redial list 1 Press Menu to access the menu 2 Press or to scroll to CALLS LISTS and...

Page 33: ...u do not wish to save this as a home number then scroll through the options to select WORK or MOBILE Then press OK ENTRY SAVED is displayed If you decide not to delete all calls list entries press No...

Page 34: ...es are stored alphabetically To access the phonebook via the menu 1 Press Menu to access the menu Then press or to display NAMES and press to select Or to access the phonebook from standby press Names...

Page 35: ...hange between upper and lower numeric case to change between upper and lower case to change numbers Entering names For example to enter the name Tom Press for T Press three times for O Press for M The...

Page 36: ...arch alphabetically Enter the first letter of the name you want using the keypad then scroll to the exact entry using or 3 Press to dial the number You can also highlight the name you want and press I...

Page 37: ...s or to scroll and display FIND ENTRY and press OK to select 4 Press or to scroll to the entry you want Or to search alphabetically Enter the first letter of the name you want using the keypad then sc...

Page 38: ...you want to edit and press Edit Use or to scroll backwards or forwards through the characters and or for digits Use Clear to delete incorrect characters digits Enter new characters digits using the ke...

Page 39: ...you hear the melody you want SAVED is displayed Delete a phonebook entry 1 Press Names to access the phonebook 2 Press OK to select FIND ENTRY then press or to display the entry you want 3 Press Optio...

Page 40: ...ayed 6 Press to return to standby Delete all phonebook entries 1 Press Menu to access the menu 2 Press or to scroll and display NAMES and press OK to select 3 Press or to display DELETE ALL and press...

Page 41: ...e number match is found in the phonebook the name will be displayed instead of the number Numbers can be up to a maximum of 20 digits long Numbers exceeding 20 digits will not be stored View dial numb...

Page 42: ...date and time the call was received 3 Press to dial the displayed number Or Press Back repeatedly to exit the calls list and return to the idle screen Caller Display and the calls list If the time on...

Page 43: ...played press OK 4 ENTRY SAVED is displayed and the screen will go back to the calls list showing the name rather than the phone number Delete a calls list entry 1 Press to access the Calls list 2 Pres...

Page 44: ...S LISTS and press OK 3 Press or to display DELETE CALLS LIST and press OK 4 RECEIVED CALLS is displayed press OK EMPTY is displayed If you decide not to delete all calls list entries press No to exit...

Page 45: ...old Press again to return to your first caller and to switch between both callers Or 2 If you want to end the current call and pick up the waiting call press The handset will ring Press again to conne...

Page 46: ...mally hide your number you can use this function to show your number when dialling To dial a feature 1 Press Menu to access the menu 2 Press or to scroll and display BT SERVICES and press OK 3 Press o...

Page 47: ...ss or to scroll and display HANDSET SETTINGS and press OK 3 Press or until EAR VOLUME is displayed and press OK 4 Press or to scroll and select the volume level you want then press Save 5 Press Back r...

Page 48: ...ETTINGS and press OK 3 Press or until HANDSET NAME is displayed and press OK 4 The current handset name is displayed and you are now in edit mode Enter a new name for your handset using the keypad and...

Page 49: ...y pressing 1 Press Menu to access the menu 2 Press or to scroll and display HANDSET SETTINGS and press OK 3 Press or until AUTO TALK is displayed and press OK 4 The current setting is displayed Press...

Page 50: ...base These beeps can be switched ON or OFF However beeps which confirm settings cannot be switched off To switch key beeps On Off 1 Press Menu to access the menu 2 Press or to scroll and display HAND...

Page 51: ...alert you that the batteries need recharging 1 Press Menu to access the menu 2 Press or to scroll and display HANDSET SETTINGS and press OK 3 Press or until BEEP TONES is displayed and press OK 4 Pres...

Page 52: ...o avoid being disconnected 1 Press Menu to access the menu 2 Press or to scroll and display HANDSET SETTINGS and press OK 3 Press or until BEEP TONES is displayed and press OK 4 Press or until OUT OF...

Page 53: ...e the call ringer volume 1 Press Menu to access the menu 2 Press or to scroll and display MELODY and press OK 3 EXTERNAL CALLS INTERNAL CALLS or RING VOLUME is displayed press OK to confirm 4 Press un...

Page 54: ...nd press OK 5 SAVED is displayed To select an external call ringer melody press OK to select Or To select an internal call ringer melody press to display INTERNAL CALLS then press OK to select 6 Press...

Page 55: ...cess the menu 2 Press or to scroll and display BASE SETTINGS and press OK 3 Press or until DEFAULT SETTINGS is displayed and press OK 4 Enter the PIN code and press to confirm System PIN Your BT Hub P...

Page 56: ...OK CONFIRM is displayed 6 Re enter your new 4 digit PIN again for verification then press OK SYSTEM PIN CHANGED is displayed 7 Press Back repeatedly to return to standby Hub base settings As you enter...

Page 57: ...and above ClickADVANCEDinthemenu thenCONTINUE TO ADVANCED Enter the login information username admin password admin Click SYSTEM in the menu then TIME Tick the auto configuration box Under TIME SERVE...

Page 58: ...he correct time Alarm You can use your BT Hub Phone 1020 handset as an alarm clock You can set a single alarm When an alarm is set the icon will be displayed when in standby mode To set an alarm 1 Pre...

Page 59: ...nd 2 for the minutes e g for 10 54pm press 2 2 5 4 then press OK to save the alarm To cancel an alarm setting 1 Press Menu to access the menu 2 Press or to scroll and display TIME SETTINGS and press O...

Page 60: ...rm time is reached the alarm will sound and ALARM will be displayed The alarm will ring for 1 minute unless stopped 1 When the alarm sounds press The handset returns to standby Time settings All manua...

Page 61: ...ethod below Registering a Hub phone to your BT Home Hub manually At the Hub 1 Go into the menu and select REGISTRATION Scroll to the base you require Select the base required and press OK 2 You are th...

Page 62: ...handset number which will be displayed when in standby mode Using additional handsets If your handset is already registered to a base the symbol will be shown to the right of the base number If there...

Page 63: ...2 Enter the other handset number using the keypad e g The called handset will ring and show the calling handset s number If there is no response press to end the call at your handset Receiving interna...

Page 64: ...swers press to transfer the call If the other handset does not answer press to talk to the original caller again De register a handset You cannot deregister the handset that is in use you will need to...

Page 65: ...he handset you want to remove remembering that you cannot deregister the same handset that is in use and press OK 6 ARE YOU SURE is displayed press Yes to confirm HANDSET DE REGISTERED is displayed Or...

Page 66: ...ithin the cradle connected to the Hub During download once it is on the charger the display shows DOWNLOADING LEAVE HANDSET IN CHARGER The backlight may turn off but do not remove the handset from the...

Page 67: ...ight may turn off but do not remove the handset from the charger Leave handset in charger When the upgrade is complete DOWNLOAD COMPLETE is displayed and the handset resets and automatically re connec...

Page 68: ...n the Hub Manager Click the icon on your desktop or browse to http bthomehub home 3 Click Telephones in the menu 4 Click the Rescue button 5 You won t get any indications on the handset screen while t...

Page 69: ...customer If the problem has still not been resolved by turning the hub off and on press the grey Wireless Association button at the back or side of the BT Home Hub for 15 seconds and then release Once...

Page 70: ...ume You may have set up call divert to another number log in to your account with your Broadband talk number and password at www bt com broadbandtalk youraccount and follow the on screen instructions...

Page 71: ...book You need to store the full area code when you re using BT Broadband Talk Caller s number is not displayed The number has been withheld by the caller is unavailable or is an international call see...

Page 72: ...hone line is maintained for contacting emergency services What happens to service in the event of power or network failure Your service may cease to function if there is a power cut or broadband conne...

Page 73: ...e rating supplied originally Do not open the handset other than to change batteries This could expose you to high voltages or other risks Contact the Helpline for all repairs It is recommended that ad...

Page 74: ...m Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or comm...

Page 75: ...or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period If you experience difficulty using the product prior to returnin...

Page 76: ...Only use approved AAA NiMH rechargeable batteries R TTE This product is intended for use within the UK for connection to the public telephone network This equipment complies with the essential requir...

Page 77: ...77 All manuals and user guides at all guides com...

Page 78: ...nications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2009 Registered Office 81 Newgate Street London EC1...

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