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Help
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• Test a working phone at the phone socket.
If another phone has the same problem, there may
be a problem with the phone socket, wiring or
service. Contact your telephone service provider
(charges may apply).
I hear other calls while using my headset.
• Plug a different telephone into the telephone
socket that you are currently using. If you still
hear other calls, the problem is probably in
your building’s wiring or local service. Call your
telephone service provider.
I want to use my headset with a different
headset base.
• You need to de-register the headset from the
current headset base (page 37), and then register it
to the new headset base (page 36).
My calls cut in and out while I’m using my
cordless headset.
• Other electronic products such as TVs, radios,
computers and other DECT phones can cause
interference with your cordless headset. Try
installing your headset base as far away as possible
from these types of electronic devices.
• Do not install the headset near a microwave
oven or on the same electrical outlet. You may
experience decreased performance while the
microwave oven is operating.
• If your headset is located near a modem, move
your headset and modem further apart from each
other.
• Relocate your headset base to a higher location.
The headset will have better reception when not
installed in a low area.
• If other phones in your home or office are having
the same problem, the problem is in your wiring
or local service. Contact your telephone service
provider (charges may apply).
The light on the headset is off while charging.
• Make sure the power and line cords are plugged in
correctly and securely.
• Make sure that the battery is securely installed in
the cordless headset.
• Make sure the headset is sitting properly in the
base to charge.
• Unplug the unit’s electrical power. Wait for 15
seconds, then plug it back in. Allow up to one
minute for the cordless headset and headset base
to reset.
• Clean the cordless headset and headset base
charging contacts each month using a pencil eraser
or dry cloth.