General information
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.com/producthelp
14
result of inferior workmanship or materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as instructed.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to
returning it, please read the ‘Help’ section beginning on
page 10, or contact the BT DECT Repeater Helpline for
assistance on Freephone 0800 218 2182*. Additional
answers to Frequently Asked Questions are available
from www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk
will issue a Fault Reference Authorisation (FRA) number
and instructions for replacement or repair. Please note
you will need the FRA number before returning the
product. This does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone network.
We suggest you call our recommended repair agents
Discount Communications Ltd on 0800 980 8999.
Returning your product
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place
of purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the power supply unit.
For guarantee purposes proof of purchase is required so
please keep your receipt.
Summary of Contents for DECT Repeater
Page 1: ...User guide DECT Repeater ...
Page 15: ......
