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31
When the update is complete, the Power light will flash green, then all the lights
will switch off as your Hub restarts.
When your Hub restarts, the Power light will glow steady green. After a few
seconds, the other lights will start to come back on and you can continue to use
your Hub.
B
POWER
POWER
BROADBAND
BROADBAND
INTERNET
INTERNET
no lights
1
Turn off your Hub at the mains power socket and unplug your Hub’s power cable.
2
Check that your Hub’s power cable is correctly inserted into the Power socket on
the back of your Hub.
3
Check that the mains power socket is working.
4
Plug your Hub’s power cable back into the mains power socket and turn on.
5
If no Hub lights are on, try resetting the Hub’s default settings. See page 55.
6
Wait a couple of minutes for the Power light to glow green.
7
If there are still no lights on on your Hub after these steps, call 0800 800 154*
(please make sure you’re at your computer, and that it’s switched on, when
you call).
C
POWER
POWER
BROADBAND
BROADBAND
INTERNET
INTERNET
Broadband light is flashing green (rapidly)
Your Hub is connecting to broadband. Please wait a while.
Please note: after you’ve installed your Hub, it can take up to 24 hours to
establish the fastest, most reliable service possible on your line. During this
time, your broadband service may be interrupted. This is normal. Please leave
your Hub connected and it should settle down after 24 hours.
We’ll also remotely test your line for up to ten days after your broadband is
activated. This may occasionally interrupt your service.
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
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