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To transfer a call to another 

person

 

 

 

1.  From a call that’s not on hold, 

press 

transfer

2.   Enter the number of the person 

you are transferring to

3.  Press 

transfer again   

To add a third person to the call

1.  From an active call press 

conference  

2.   Enter the phone number of the 

person you want to add and 
press 

call

3.   Press 

conference  

   again for 

all three people to speak

Change the volume on the call or 

of the ringer 

1.   Use the volume key to adjust the 

volume during a call 

2.  To adjust the ringer volume use 

the same key when the phone is 
not in use or when it is ringing

End a call

Simply hang up, or press the 

end call 

softkey.  If using speakerphone you can 
press the   

  and if using a headset 

press the 

headset button   

To listen to voicemail

Press the 

voicemail button   

 and 

follow the voice prompts

To change the ringtone

3.  Press the 

settings button   

4.  Select 

user preferences, then 

ringtone

5.   Scroll through the ringtones and 

press 

play to listen to them. Then 

press 

select and set to save your 

selection.

7

Summary of Contents for 6861

Page 1: ...Cisco IP Phone 6861 A guide to using your phone ...

Page 2: ...tents What s in the box 3 Set up your phone 4 Get to know your phone 5 How to handle calls 6 How to manage your contacts 8 Your problems solved 9 Make sure you can successfully call emergency services 10 2 ...

Page 3: ...1 including a handset with a separate coiled cable to connect into the handset and then into the phone Plug adaptor to connect the phone to the power Ethernet cable optional if you wish to connect your phone directly to the internet Quick start guide 3 ...

Page 4: ...e the WPS button on your Hub To type in your wi fi password Select wi fi profile and if your Hub is not listed click scan and it will appear Select your Hub and click down to highlight passphrase using the number keys type your wi fi password which is on the back of your Hub and click connect The phone will now connect to your wi fi Or To use the WPS button on your Hub Select wi fi type and it wil...

Page 5: ...d mute 7 Voice mail applications and directory 8 Volume 1 8 7 3 4 5 6 2 Line and feature buttons You can use the line and feature buttons to view calls access and use features Buttons light up to indicate the phone s status Green line is idle Red steady line is active or in use Red flashing line is on hold or there s an inbound call Amber steady line is unregistered it can t be used or or or or 5 ...

Page 6: ...er from your call history 1 Press the settings button 2 Select recents 3 Select type of call e g all calls 4 Choose the number you want and press call Tocallusingaheadset 1 Plug a headset into the headset port on the base of the phone 2 Enter a number using the key pad or contacts 3 Press headset Answeracall To answer a call just lift the handset or press the red flashing line or push the speakerp...

Page 7: ... of the ringer 1 Use the volume key to adjust the volume during a call 2 To adjust the ringer volume use the same key when the phone is not in use or when it is ringing End a call Simply hang up or press the endcall softkey If using speakerphone you can press the and if using a headset press the headset button To listen to voicemail Press the voicemail button and follow the voice prompts To change...

Page 8: ...cent call list The name and number will also be saved to your personal address list which can be accessed by pushing the directory button To add directly into the directory whereyoucansearch edit and delete contacts 1 Press the directory button 2 Press the softkey under the circles 3 Select add and enter your contacts details and press save The personal address book is local to your phone by selec...

Page 9: ...psat thestartoftheuserguidetoreconnect the phone to your Hub via wi fi Mybroadbandisconnectedand wi fi seems ok but I m still having issues What do Ido Turn the wi fi off and back on again using the menu this could recover the connection Press the settings button select network configuration then wi fi configuration and wi fi on Change to off and press set This will disconnect the wi fi After the ...

Page 10: ...e a 999 or 112 call from your phone number that s the address emergency services will see We don t update your address automatically So please tell us if you start using Cloud Voice in a different location You might not be able to make 999 or 112 calls when you internet network is down or during a power cut or if you re using Cloud Voice from an app 10 ...

Page 11: ...o time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2019 Registered office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 May 2020 11 ...

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