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How to handle calls

There are a few ways to call people

Just dial the number and pick up the handset  
or click the 

speakerphone button.   

 

To call a contact in your directory

1.  Press the 

directory button   

 

2.  Select 

personal address book 

3.  Choose the contact you want and  

press

 call

To call a number from your redial list

1.  Press the 

redial softkey on the screen

2.  Choose the number you want and  

press 

call

To call a number from your call history

1.  Press the 

settings button   

 

2.  Select 

recents

3.  Select type of call – e.g. all calls

4.  Choose the number you want and  

press 

call

To call using a headset

1.  Plug a headset into the headset port   

 

on the base of the phone 

2.  Enter a number using the key pad, or contacts

3.  Press 

headset  

 

Answer a call

To answer a call – just lift the handset, or press 
the red flashing line, or push the 

speakerphone 

button  

1.  Press the 

mute button   

  

2.  Press it again to unmute

Hold a call

1.  Press the 

hold button   

    or the button  

by 

hold on the screen

2.  To resume press it button again or the  

button by pressing 

resume on the screen

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Summary of Contents for 6861

Page 1: ...Cisco IP Phone 6861 A guide to using your phone ...

Page 2: ...tents What s in the box 3 Set up your phone 4 Get to know your phone 5 How to handle calls 6 How to manage your contacts 8 Your problems solved 9 Make sure you can successfully call emergency services 10 2 ...

Page 3: ...1 including a handset with a separate coiled cable to connect into the handset and then into the phone Plug adaptor to connect the phone to the power Ethernet cable optional if you wish to connect your phone directly to the internet Quick start guide 3 ...

Page 4: ...e the WPS button on your Hub To type in your wi fi password Select wi fi profile and if your Hub is not listed click scan and it will appear Select your Hub and click down to highlight passphrase using the number keys type your wi fi password which is on the back of your Hub and click connect The phone will now connect to your wi fi Or To use the WPS button on your Hub Select wi fi type and it wil...

Page 5: ...d mute 7 Voice mail applications and directory 8 Volume 1 8 7 3 4 5 6 2 Line and feature buttons You can use the line and feature buttons to view calls access and use features Buttons light up to indicate the phone s status Green line is idle Red steady line is active or in use Red flashing line is on hold or there s an inbound call Amber steady line is unregistered it can t be used or or or or 5 ...

Page 6: ...er from your call history 1 Press the settings button 2 Select recents 3 Select type of call e g all calls 4 Choose the number you want and press call Tocallusingaheadset 1 Plug a headset into the headset port on the base of the phone 2 Enter a number using the key pad or contacts 3 Press headset Answeracall To answer a call just lift the handset or press the red flashing line or push the speakerp...

Page 7: ... of the ringer 1 Use the volume key to adjust the volume during a call 2 To adjust the ringer volume use the same key when the phone is not in use or when it is ringing End a call Simply hang up or press the endcall softkey If using speakerphone you can press the and if using a headset press the headset button To listen to voicemail Press the voicemail button and follow the voice prompts To change...

Page 8: ...cent call list The name and number will also be saved to your personal address list which can be accessed by pushing the directory button To add directly into the directory whereyoucansearch edit and delete contacts 1 Press the directory button 2 Press the softkey under the circles 3 Select add and enter your contacts details and press save The personal address book is local to your phone by selec...

Page 9: ...psat thestartoftheuserguidetoreconnect the phone to your Hub via wi fi Mybroadbandisconnectedand wi fi seems ok but I m still having issues What do Ido Turn the wi fi off and back on again using the menu this could recover the connection Press the settings button select network configuration then wi fi configuration and wi fi on Change to off and press set This will disconnect the wi fi After the ...

Page 10: ...e a 999 or 112 call from your phone number that s the address emergency services will see We don t update your address automatically So please tell us if you start using Cloud Voice in a different location You might not be able to make 999 or 112 calls when you internet network is down or during a power cut or if you re using Cloud Voice from an app 10 ...

Page 11: ...o time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2019 Registered office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 May 2020 11 ...

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