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Step one:

Check your broadband is working
If your broadband’s up and running 
the light on your Hub will glow blue

Step two: 

Set up your phone and turn it on
Plug the handset into the     port on 
the base of the phone and turn it on.  
When you see 

network failure appear 

on screen, don’t worry – it means you’re 
ready to connect to the wi-fi.

Step three: 

Choose to connect via ethernet cable 
or wi-fi  
Plug the ethernet cable provided into 
the port of the base of the phone and 
the other end into an ethernet port on 
the Hub. The phone will then connect 
to your Hub and automatically 
connect to the voice service.

If you’re connecting to your Hub using 
wi-fi, press the 

settings button 

  and using the central navigation 

button  

 , press down and select 

4

Select 

network configuration, then, 

wi-fi configuration. There you have 
the choice to either type in your wi-fi   
password or use the WPS button on 
your Hub.

To type in your wi-fi password:

•  Select wi-fi profile and if your Hub 

is not listed, click 

scan and it will 

appear

•  Select your Hub and click down 

to highlight 

passphrase – using 

the number keys, type your wi-fi 
password (which is on the back of 
your Hub) and click 

connect

The phone will now connect to your 
wi-fi.
Or 

To use the WPS button on your Hub:
•  
Select wi-fi type and it will change 

to WPS. Then click 

set 

You’ll then see a push button 
configuration; enter that and press 
select

•  Follow the message that appears 

 

click the 

WPS button on your Hub, 

then click 

continue on your phone. 

This will link the phone to your Hub. 

After 30-60 seconds the phone will 
automatically connect to the voice 
service. Your phone number will 
appear on screen and there’ll be a 
green light on the top left button, 
showing you’re connected.

Set up your 

phone by 

following these 

simple steps 

To start using your phone, you should:

1.  Check your broadband is working 
2.  Set up your phone and turn it on
3.  Choose if you are connecting via    

 

 

ethernet cable or via wi-fi

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Summary of Contents for 6861

Page 1: ...Cisco IP Phone 6861 A guide to using your phone ...

Page 2: ...tents What s in the box 3 Set up your phone 4 Get to know your phone 5 How to handle calls 6 How to manage your contacts 8 Your problems solved 9 Make sure you can successfully call emergency services 10 2 ...

Page 3: ...1 including a handset with a separate coiled cable to connect into the handset and then into the phone Plug adaptor to connect the phone to the power Ethernet cable optional if you wish to connect your phone directly to the internet Quick start guide 3 ...

Page 4: ...e the WPS button on your Hub To type in your wi fi password Select wi fi profile and if your Hub is not listed click scan and it will appear Select your Hub and click down to highlight passphrase using the number keys type your wi fi password which is on the back of your Hub and click connect The phone will now connect to your wi fi Or To use the WPS button on your Hub Select wi fi type and it wil...

Page 5: ...d mute 7 Voice mail applications and directory 8 Volume 1 8 7 3 4 5 6 2 Line and feature buttons You can use the line and feature buttons to view calls access and use features Buttons light up to indicate the phone s status Green line is idle Red steady line is active or in use Red flashing line is on hold or there s an inbound call Amber steady line is unregistered it can t be used or or or or 5 ...

Page 6: ...er from your call history 1 Press the settings button 2 Select recents 3 Select type of call e g all calls 4 Choose the number you want and press call Tocallusingaheadset 1 Plug a headset into the headset port on the base of the phone 2 Enter a number using the key pad or contacts 3 Press headset Answeracall To answer a call just lift the handset or press the red flashing line or push the speakerp...

Page 7: ... of the ringer 1 Use the volume key to adjust the volume during a call 2 To adjust the ringer volume use the same key when the phone is not in use or when it is ringing End a call Simply hang up or press the endcall softkey If using speakerphone you can press the and if using a headset press the headset button To listen to voicemail Press the voicemail button and follow the voice prompts To change...

Page 8: ...cent call list The name and number will also be saved to your personal address list which can be accessed by pushing the directory button To add directly into the directory whereyoucansearch edit and delete contacts 1 Press the directory button 2 Press the softkey under the circles 3 Select add and enter your contacts details and press save The personal address book is local to your phone by selec...

Page 9: ...psat thestartoftheuserguidetoreconnect the phone to your Hub via wi fi Mybroadbandisconnectedand wi fi seems ok but I m still having issues What do Ido Turn the wi fi off and back on again using the menu this could recover the connection Press the settings button select network configuration then wi fi configuration and wi fi on Change to off and press set This will disconnect the wi fi After the ...

Page 10: ...e a 999 or 112 call from your phone number that s the address emergency services will see We don t update your address automatically So please tell us if you start using Cloud Voice in a different location You might not be able to make 999 or 112 calls when you internet network is down or during a power cut or if you re using Cloud Voice from an app 10 ...

Page 11: ...o time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2019 Registered office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 May 2020 11 ...

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