Brother P-touch H500 User Manual Download Page 55

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What to do when...

TROUBLESHOOTING

What to do when...

Problem

Solution

The screen ‘locks’, or
the P-touch does not
respond normally.

• Refer to "Resetting the P-touch" on page 52 and reset the

internal memory to the initial settings. If resetting the
P-touch does not solve the problem, disconnect the AC

adapter and remove the batteries for more than 10
minutes.

The display remains

blank after turning on
the power.

• Check that the batteries are correctly installed and that the

AC adapter designed exclusively for your P-touch
(provided) is correctly connected.

• Check that the rechargeable Li-ion battery is fully

charged.

The LCD messages
are displayed in a

foreign language.

• Refer to the Quick Setup Guide to select your desired

language.

The label is not
printed after pressing

the Print key.

• Check that text has been entered and that the tape cassette

is installed correctly with sufficient tape remaining.

• If the tape is bent, cut off the bent section and thread the tape

through the tape exit slot.

• If the tape is jammed, remove the tape cassette and then pull

out the jammed tape and cut it. Check that the end of the tape

passes through the tape guide before reinstalling the tape

cassette.

The label is not

printed correctly.

• Remove the tape cassette and reinstall it, pressing it firmly

until it clicks into place.

• If the print head is dirty, clean it with a cotton swab or optional

print head cleaning cassette (TZe-CL4).

The ink ribbon is
separated from the

ink roller.

• If the ink ribbon is broken, replace the

tape cassette. If not, leave the tape

uncut and remove the tape cassette,
then wind the loose ink ribbon onto
the spool as shown in the figure.

1. Spool

The P-touch stops
while printing a label.

• Replace the tape cassette if striped tape is visible, as this

indicates that you have reached the end of the tape.

• Replace all batteries or connect the AC adapter directly to the

P-touch.

The label is not cut

automatically.

• Check that the Cut Option setting is not set to "Chain" or

"No Cut", as the tape will not be fed after printing the label.

• Alternatively, press

Feed & Cut

key to feed and cut the

tape.

Summary of Contents for P-touch H500

Page 1: ... this guide in a handy place for future reference Please visit us at http solutions brother com where you can get product support and answers to frequently asked questions FAQs INTRODUCTION EDITINGALABEL LABELPRINTING USINGTHEFILEMEMORY USINGP TOUCHSOFTWARE RESETTING MAINTENANCE TROUBLESHOOTING APPENDIX H500 Version 0 UK ENG ...

Page 2: ...Attributes by Each Line 10 Setting Auto Fit Style 13 Setting Frame 13 Setting the Label Length 17 Setting the Label Length 17 Using Templates 18 Using Templates Example creating an Asset Tag 18 Using Block Layouts 22 Using Block Layouts 22 Creating a Bar Code Label 25 Setting Bar Code Parameters and Entering Bar Code Data 26 Editing and Deleting a Bar Code 28 LABEL PRINTING 29 Label Preview 29 Pri...

Page 3: ... touch Editor 46 Downloading a New Label Collection Category Windows only 48 Downloading a New Label Collection Category to your P touch 49 RESETTING MAINTENANCE 52 Resetting the P touch 52 Resetting the Data to Factory Settings Using the P touch Keyboard 52 Resetting the Data Using the Menu Key 52 Maintenance 53 Cleaning the Unit 53 Cleaning the Print Head 53 Cleaning the Tape Cutter 53 TROUBLESH...

Page 4: ...c The P touch displays the last word printed beginning with the letter c such as computer Press the OK key to display other word options that match the entered character Press the or key to select the desired word Press the OK or Enter key The selected character word will then appear on the text line Deleting Text Reminder Memory Press the Menu key Select Text Reminder using the or key and press t...

Page 5: ...right of the position where you want to start inserting text and then enter the additional text The new text is inserted to the left of the cursor Deleting Text Deleting one character at a time To delete a character from an existing line of text move the cursor to the character to the right of the position you want to start deleting text and then press the Backspace key The character to the left o...

Page 6: ...mbol function see below Alternatively press the Shift key and then press a key on the keyboard to enter the symbol printed on the selected key s upper right corner Entering Symbols Using the Symbol Function Press the Symbol key A list of symbol categories and symbols in that category is displayed Select a symbol category Punctuation Mathematics etc using the or key and then press the OK or Enter k...

Page 7: ...EDITING A LABEL 6 Entering Symbols Symbol List Press the Esc key to return to the previous step Category Symbols Punctuation Bracket Arrow Mathematics Currency Unit Number Number ...

Page 8: ...hen press the OK or Enter key Select an icon using the or key and then press the OK or Enter key The selected icon is inserted into the line of text Icon List Entering Icons 1 The last icon entered is selected in the displayed list 2 3 When selecting icon Press the Shift key and Icon key to return to the previous page Press the Icon key to go to the next page Press the Esc key to return to the pre...

Page 9: ...r select it by using the or key Press the OK or Enter key The selected accented character is inserted into the line of text Personal Nature Earth Pictograph Category Icons The symbols shown in the table may look slightly different on the LCD and when printed Entering Accented Characters 1 Caps mode can be used with the Accent function 2 3 The order of accented characters displayed will differ depe...

Page 10: ... Press the Font key The current settings are displayed Select an attribute using the or key and then set a value for that attribute using the or key Press the OK or Enter key to apply the settings Character Accented Characters Character Accented Characters a n A N c o C O d r D R e s E S g t G T i u I U k y K Y l z L Z Setting Character Attributes 1 2 3 New settings are NOT applied if you do not p...

Page 11: ...tributes on the screen indicates that you are now applying the attribute for that specific line only Press the Esc key to return to the previous step Press the Space key to set the selected attribute to the default value Refer to the Setting Options table for all the available settings Small characters may be difficult to read when certain styles are applied e g Shadow Italic When different attrib...

Page 12: ...elsinki BEL Belgium BRU Brussels ATL Atlanta US US ADM Adams LA Los Angeles BRN Brunei SGO San Diego SOF Sofia FLO Florida GER Germany CAL Calgary LGO Letter Gothic Size Auto When Auto is selected the text is automatically adjusted to print in the largest size available for each tape width 18pt 48pt 12pt 42pt 9pt 36pt 6pt 24pt ...

Page 13: ...ent Left Right Center Just Justify The actual printed font size depends on the tape width number of characters and number of input lines Once characters reach a minimum size the selected font will default to a custom font which is based on the Helsinki style This allows labels to print using the smallest text possible on narrow or multi line labels The 6 point font only prints in Helsinki no other...

Page 14: ...ed the total text size is modified to fit within the label When Text Width is selected the text width will be reduced to the size of x 1 2 setting If further size reduction is required to fit the text into the selected label length the total text size will be modified after reducing the text width to x 1 2 setting 3 Press the Esc key to return to the previous step Press the Space key to set the st...

Page 15: ...EDITING A LABEL 14 Setting Frame Frames Attribute Value Result Value Result Frame Off 16 01 17 02 18 03 19 04 20 05 21 06 22 07 23 08 24 09 25 10 26 11 27 12 28 13 29 14 30 15 31 ...

Page 16: ...1 2 3 4 5 6 7 8 15 EDITING A LABEL Setting Frame Frame 32 50 33 51 34 52 35 53 36 54 37 55 38 56 39 57 40 58 41 59 42 60 43 61 44 62 45 63 46 64 47 65 48 66 49 67 Attribute Value Result Value Result ...

Page 17: ...EDITING A LABEL 16 Setting Frame Frame 68 84 69 85 70 86 71 87 72 88 73 89 74 90 75 91 76 92 77 93 78 94 79 95 80 96 81 97 82 98 83 99 Attribute Value Result Value Result ...

Page 18: ... the Label key Select Length using the or key and then set the value by using the or key Press the OK or Enter key Setting the Label Length 1 2 3 Press the Esc key to return to the previous step Press the Space key to set the value to default setting When Auto is selected the length of the label is automatically adjusted based on the amount of text entered ...

Page 19: ...Select an attribute using the or key and then set a value for that attribute using the or key Press the OK or Enter key Select an attribute using the or key and then set a value for that attribute using the or key Press the OK or Enter key The template text entry screen is displayed Using Templates Symbols icons and accented characters can also be used in Templates 1 2 3 4 The Bar Code Setup scree...

Page 20: ...memory refer to USING THE FILE MEMORY on page 38 Select Cancel to exit the Template function Select Print Options to set the print settings 10 11 Press the Esc key to return to the previous step On the Style and Bar Code Setup screens press the Space key to change the selected attribute to the default value Refer to the Templates table for a list of available templates If the width of the current ...

Page 21: ... 12mm x 90mm Flag 2 12mm x 90mm Cable Wrap 1 Rotate repeat 24 mm x 39 mm Cable Wrap 2 Rotate repeat 18mm x 39mm Faceplate VRT 12mm x 70mm Binder Spine 1 24 mm x 219 mm Binder Spine 2 18mm x 219mm File Folder Tab 12 mm x 82 mm Divider Tab Hanging Folder 12 mm x 42 mm Asset Tag 18 mm x 70 mm ...

Page 22: ...te Name Bin Box 18 mm x 76 mm Equipment Label 18 mm x 58 mm Address Label 1 24 mm x 70 mm Address Label 2 18 mm x 70 mm Name Badge 1 24 mm x 72 mm Name Badge 2 18 mm x 72 mm CD Case Spine 1 6 mm x 113 mm CD Case Spine 2 3 5 mm x 113 mm Attribute Value Details ...

Page 23: ...dth has changed the default layout for the new tape width is displayed Select a block layout using the or key Press the OK or Enter key Select an attribute using the or key and then set a value for that attribute using the or key Press the OK or Enter key The block layout text entry screen is displayed Enter text and then press the OK or Enter key Repeat for each text field After all text fields a...

Page 24: ... the file memory For the file memory refer to USING THE FILE MEMORY on page 38 Select Cancel to exit the Block Layouts function Select Change Layout to use a different layout Select Print Options to set the print settings 10 11 Press the Esc key to return to the previous step Refer to the Block Layouts table for a list of available block layouts If the width of the current tape cassette does not m...

Page 25: ...EDITING A LABEL 24 Using Block Layouts 24mm 1 2LineA 1 2LineB 1 3Line 1 4Line 1 5Line 18mm 2LineA 2LineB 3Line 1 2LineA 1 2LineB 1 3Line 1 4Line 1 5Line Attribute Value Details ...

Page 26: ...ing a Bar Code Label The P touch is not designed exclusively for creating bar code labels Always check that bar code labels can be read by the bar code reader For best results print bar code labels in black ink on white tape Some bar code readers may not be able to read bar code labels created using coloured tape or ink Use the Large setting for Width whenever possible Some bar code readers may no...

Page 27: ...s the OKor Enter key to insert the character in the bar code data Press the OK or Enter key to insert the bar code in the label The bar code is displayed on the text entry screen 1 Up to five bar codes can be entered on a label 2 Characters may not appear below the bar code even when On is selected for Under depending on the tape width being used the number of lines entered or the current characte...

Page 28: ...ute Value Protocol CODE39 CODE128 EAN 8 EAN 13 GS1 128 UCC EAN 128 UPC A UPC E I 2 5 ITF CODABAR Width Small Large Under characters printed below bar code On Off C Digit check digit Off On only available for the CODE39 I 2 5 and CODABAR protocols Code Special Character Code Special Character 1 1 2 2 3 SPACE 3 4 4 5 5 6 6 7 ...

Page 29: ...e a bar code from a label position the cursor to the right of the bar code mark on the data entry screen and press the Backspace key Code Special Character Code Special Character Code Special Character 1 SPACE 25 49 DC3 2 26 50 DC4 3 27 51 NAK 4 28 52 SYN 5 29 NUL 53 ETB 6 30 54 CAN 7 31 SOH 55 EM 8 32 STX 56 SUB 9 33 ETX 57 ESC 10 34 EOT 58 11 35 ENQ 59 FS 12 36 ACK 60 13 37 BEL 61 GS 14 38 BS 62...

Page 30: ...o return to the text entry screen To scroll the preview to the left or right end press the Shift key and then press the or key To print the label directly from the preview screen press the Print key or open the print options screen and select a print option Refer to Printing a Label below for details The print preview is a generated image of the label and may differ from the actual label when prin...

Page 31: ...s the OK or Enter key 1 2 Hold down the or key to quickly adjust the number of copies If you select an automatic cutting option when printing multiple copies of a label a message will be displayed to confirm whether you want the labels to be cut after each label is printed To disable the message display press the Menu key select Cut Pause using the or key and then press the OK or Enter key Select ...

Page 32: ...ring printing indicate the count number of copies Pressing the Space key when selecting the number of copies resets the value to 01 the default Auto numbering can also be applied to bar codes When a bar code contains an auto numbering sequence no other fields in the label can contain an auto numbering sequence The auto number portion of the label is incremented after each label is printed Only one...

Page 33: ...ape is fed and cut when printing labels In particular the Chain and No Cut options greatly reduce the amount of wasted tape by using smaller margins and eliminating blank sections cut between labels Press the Label key Select Cut Option using the or key and then set the value by using the or key Press the OK or Enter key to apply the settings 1 2 3 4 Press the Esc key to return to the previous ste...

Page 34: ...eaving a 2 mm margin at both ends of each label Once the last label is printed the tape is not fed and cut Press the Feed Cut key to feed and cut the tape No Cut Select this setting when printing multiple copies of a label and you do not want the labels cut after each label is printed or when using Fabric Tape or other special tapes that cannot be cut by the tape cutter of the P touch Once the lab...

Page 35: ...ric Tape select No Cut for Cut Options before printing After printing remove the tape cassette from the P touch and use scissors to cut the tape When multiple copies are printed one time When a label isprinted two times 1 1st print 2 2nd print Setting Description Example ABC ABC ABC 24 5mm 4mm 4mm ABC ABC 24 5mm 26 5mm 1 2 Adjusting the Label Length 1 2 3 Press the Esc key to return to the previou...

Page 36: ...anish Dutch English United Kingdom English United States Finnish French French Canada German Hungarian Italian Norwegian Polish Portuguese Portuguese Brazil Romanian Slovak Slovenian Spanish Spain Spanish United States Swedish Turkish or Others Attaching Labels 1 2 3 Most TZe tapes offer a convenient crack and peel backing To remove the backing simply fold the label lengthwise with the text facing...

Page 37: ...ey to print the labels Printing Copies is displayed while the labels are being printed Label Collection List 3 Refer to the Label Collection List to view all of the available labels 4 To add the label to your Favorites select Add to Favorites using the or key and then press the OK or Enter key to register the selected label image in the Favorites category Registering your most frequently used labe...

Page 38: ...1 2 3 4 5 6 7 8 37 LABEL PRINTING Printing from the Label Collection Communication Attention Retail Category Label Labels are for illustrative purposes only ...

Page 39: ...nter key The file number of a stored label is displayed The label text is also displayed to identify the label Select a file number using the or key and then press the OK or Enter key to open the selected file The file is opened and displayed on the text entry screen When the file memory is full each time you save a file you will need to overwrite one of your stored files Storing a Label into Memo...

Page 40: ...displayed while the labels are being printed Press the File key and select Delete using the or key Press the OK or Enter key The file number of the stored label is displayed The label text is also displayed to identify the label Select a file number using the or key and then press the OK or Enter key The message Delete is displayed Press the OK or Enter key to delete the file The file is deleted a...

Page 41: ...rating system In the screen shots XX XXXX is displayed to represent the P touch model number To download the latest driver and software please visit the Brother Solutions Center at http solutions brother com Using P touch Editor For Windows Starting P touch Editor For Windows Vista Windows 7 From the Start button click All Programs Brother P touch P touch Editor 5 1 When P touch Editor starts sele...

Page 42: ...To connect a pre set layout to a database select the check box next to Connect Database 4 To open an existing layout click Open You can also start P touch Editor using shortcuts if you selected to create shortcuts during installation Shortcut icon on the desktop double click to start P touch Editor Shortcut icon in the Quick Launch bar click to start P touch Editor To change how P touch Editor fun...

Page 43: ...p mode You can easily switch between modes by using the mode selection buttons Express mode This mode allows you to quickly and easily create layouts that include text and images The Express mode screen is explained below 1 Menu bar 2 Command bar 3 Draw Edit toolbar 4 Property bar 5 Layout window 6 Database window 7 Mode selection buttons 7 2 1 3 4 5 6 ...

Page 44: ... mode allows you to create layouts using a wide range of advanced tools and options The Professional mode screen is explained below 1 Menu bar 2 Standard toolbar 3 Property palette 4 Draw Edit toolbar 5 Layout window 6 Database window 7 Mode selection buttons 8 Side bar 7 2 1 3 4 8 6 5 ...

Page 45: ...eation with texts and images The layout window consists of the following sections 1 2 If you select the Do Not Display This Dialog Again check box in the Description of Snap mode dialog box next time you will switch to Snap mode without displaying the dialog box For Windows Vista Windows 7 You can also start P touch Editor in Snap mode by clicking the Start menu All Programs Brother P touch P touc...

Page 46: ...de With this mode you can capture the screen print it as an image and save it for future use To start the Snap mode follow the steps below When you click Snap Mode the Description of Snap mode dialog box appears Click OK Snap mode appears If you select Do Not Display This Dialog Again you can go to Snap mode directly from the next time 1 2 5 4 3 1 2 ...

Page 47: ...e update icon You must be connected to the internet in order to launch the P touch Update Software You may find that the software and the contents in this manual are different Upon installation of the P touch Update Software an icon will be installed on your desktop for your convenience Do not turn off the power when transferring data or updating software To use the P touch Update Software it is n...

Page 48: ...e click the P touch Update Software icon Click the Computer software update icon 3 To use the P touch Update Software you can download it from the Brother Solutions Center http solutions brother com Macintosh users can access this URL directly by clicking the icon found on your CD ROM The following method can also be used to start the P touch Update Software Double click Macintosh HD Applications ...

Page 49: ...his tool 3 Downloading a New Label Collection Category Windows only To use the P touch Update Software it is necessary to install it from the CD ROM provided Refer to the Quick Setup Guide for details on how to install the software You must be connected to the internet to launch the P touch Update software Label Collection Designs cannot be edited You may find that the software and the contents in...

Page 50: ...e XX XXXX Read XX XXXX as your P touch name Turn the P touch on and connect the USB cable Double click the P touch Update Software icon Click the Machine update icon Select the Printer ensure that The machine is connected correctly is displayed and then click OK The following method can also be used to start the P touch Update Software Click the Start button and then select All Programs Brother P ...

Page 51: ...n click Start to begin the update The screen on the right is displayed on your computer while the software is being updated The screen on the right appears on the P touch LCD display Click OK to complete the update The display returns to the input screen when the update is complete Do not turn off the P touch or disconnect the cable while the data is being transferred 5 6 7 Do not turn off the P t...

Page 52: ... the language using the or key and press the OK or Enter key 3 Select the category using the or key and press the OK or Enter key 4 Press the Clear key If the downloaded label collection was registered in Favorites it will also be deleted from here It is not possible to delete individual labels from each Category When Download New Labels is selected the prompt Connect PC and Run P touch Update Sof...

Page 53: ...er key once and then release the Shift and R keys Resetting the Data Using the Menu Key Press the Menu key select Reset using the or key and then press the OK or Enter key Select the resetting method using the or key and press the OK or Enter key Resetting the P touch All text format settings option settings and stored label files are cleared when you reset the P touch Language and unit settings w...

Page 54: ...eaning the Tape Cutter Tape adhesive can build up on the cutter blade after repeated use blunting the blade which may result in the tape jamming in the cutter Maintenance Always remove the batteries and disconnect the AC adapter before cleaning the P touch Do not use paint thinner benzene alcohol or any other organic solvent These may deform the case or damage the appearance of your P touch Do not...

Page 55: ...nd thread the tape through the tape exit slot If the tape is jammed remove the tape cassette and then pull out the jammed tape and cut it Check that the end of the tape passes through the tape guide before reinstalling the tape cassette The label is not printed correctly Remove the tape cassette and reinstall it pressing it firmly until it clicks into place If the print head is dirty clean it with...

Page 56: ...hen printing multiple copies of a label a message is displayed to confirm whether you want the labels to be cut after each label is printed Because the cut labels must not remain in the tape exit slot the message is displayed To disable the message display press the Menu key select Cut Pause using the or key and then press the OK or Enter key Problem Solution ...

Page 57: ... code data entered when you try to print or preview a label Enter data before continuing Line Limit Max 7 Lines The maximum number of lines have already been entered Limit the number of lines to seven Incorrect Value The value entered for setting the tape length multiple copies or the numbering function is invalid Enter a valid value for the setting Tape Cassette Changed The tape cassette selected...

Page 58: ...ut The maximum number of characters for the selected layout have already been entered Edit the text to use fewer characters or use a different layout Text Too Long The length of the label to be printed using the text entered is longer than the length setting Edit the text to fit within the set length or change the length setting Memory Full There is not enough internal memory available when you tr...

Page 59: ...ites The label which already exists is added in favorites category of label collection Favorite Folder Empty Favorites folder of label collection is empty Insert Corresponding Tape Cassette Either no tape cassette is installed or a 9 mmwidth or narrower tape cassette is installed when printing from the label collection If a Heat Shrink Tube is installed you are trying to print a label that cannot ...

Page 60: ... Batteries Maximum 20 mm sec Actual print speed varies depending on the conditions Tape cassette Standard TZe tape cassette 3 5 mm 6 mm 9 mm 12 mm 18 mm 24 mm widths No of lines 24 mm tape 1 7 lines 18 mm tape 1 5 lines 12 mm tape 1 3 lines 9 mm tape 1 2 lines 6 mm tape 1 2 lines 3 5 mm tape 1 line Cut Options Large Margin Small Margin Chain No Cut Special tape Memory Memory buffer size Maximum 28...

Page 61: ...AA Ni MH rechargeable batteries HR6 20 min Li ion Battery BA E001 30 min AC adapter AD E001 60 min Size Dimensions Approx 121 8 mm W x 245 mm D x 90 6 mm H Weight Approx 830g without tape cassette and batteries Other Operating temperature humidity 10 C 35 C 20 80 humidity without condensation Maximum wet bulb temperature 27 C 2 Visit us at http solutions brother com for the latest information abou...

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